Exterior

Reviews of Hampton Inn & Suites Saint John

4 out of 5
Hampton Inn & Suites Saint John
51 Fashion Drive, Saint John, NB

Reviews

8.2

Very good

Rating 10 - Excellent. 448 out of 1009 reviews" "
Rating 8 - Good. 303 out of 1009 reviews" "
Rating 6 - Okay. 128 out of 1009 reviews" "
Rating 4 - Poor. 80 out of 1009 reviews" "
Rating 2 - Terrible. 50 out of 1009 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uncomfortable soft pillows. Very loud flush. Slippery bathtub. Toilet awfully low. Rest was good. VG staff
Stayed 2 nights in May 2024
Response from George - Operations Manager on May 27, 2024
Thank you for staying with us Christopher. I am sorry you had a concern. We have feather and gel pillows on your bed. If you need anything different our team will bring you your preference. We do have super flush system which never blocks toilets. I am sorry if it was loud. We do have raised toilet seat device that can make you more comfortable and will be happy to place in your room if needed. Your feedback is great and we will do our best to learn from it. We want you to have the perfect stay. Happy Travels

10/10 Excellent

Laurel

Travelled with group
Enough parking and close to the hotel
Stayed 1 night in May 2024
Response from George - Operations Manager on May 27, 2024
Wow thank you for the 5 stars. We love it when everything works our perfectly. Thank you so much for keeping us busy. We hope to welcome you back again. Happy Travels

8/10 Good

Satinder

Travelled with family and small children
Liked: Amenities
Good
Stayed 1 night in May 2024
Response from George - Operations Manager on May 27, 2024
Thank you for the feedback Satinder. We are happy you enjoyed your stay with us. We hope to see you again soon. Happy Travels

8/10 Good

Sarah

Travelled with family, Business traveller
Very clean. Friendly staff
Stayed 1 night in May 2024
Response from George - Operations Manager on May 24, 2024
Thank you Sarah for your comments. We hope to welcome you back. Enjoy your weekend. Happy Travels

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and waterslide were great for the family and staff was excellent
Stayed 1 night in May 2024
Response from George - Operations Manager on May 24, 2024
Thank you for the feedback Josh. We are so pleased you enjoyed your stay with us. The pool and slide are definately the favourites. We hope to welcome you back. Happy Travels

6/10 Okay

Senthilkumar

Travelled with family and small children
Liked: Amenities
Cleanliness should be better
Stayed 1 night in May 2024
Response from George - Operations Manager on May 24, 2024
Thank you for staying with us. I hope you had the opportunity to speak to our team at the hotel to resolve any concern you may have had. They are very eager to help and make it right. We hope we get to impress you on your next stay. Happy Travels

10/10 Excellent

Mr Richard J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from George- Operations Manager on May 22, 2024
Thank you Richard for choosing our hotel. We are appreciative of your business and giving us 5 stars. Hope to see you again. Happy Travels

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in May 2024
Response from George - Operations Manager on May 20, 2024
Deborah you just made out day. Thank you for your kind thoughts. We truly appreciate you staying with and happy you enjoyed your stay. Happy Travels

10/10 Excellent

Keirslee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the pool and water slide
Stayed 1 night in May 2024
Response from George - Operations Manager on May 20, 2024
Its our best feature for sure. We are so happy you enjoyed everything. See you soon again.Happy Travels

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jane on May 18, 2024
Thanks for the survey.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from George - Operations Manager on May 13, 2024
We truly appreciate your business and the five stars. We hope you had an easy journey back home. Happy Travels

10/10 Excellent

Chantal

Stayed 1 night in May 2024
Response from George - Operations Manager on May 13, 2024
Thank you for the five stars Chantal. We are so happy you enjoyed your stay with us. See you again soon. Happy Travels

8/10 Good

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hampton inn team on May 8, 2024
Thank you, Igor for staying with us! We are so happy to hear you enjoyed your stay with us!

10/10 Excellent

Billie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, considering it was full of kids that played sports. We were in town with family and we all had a great time. We loved the pool and the waterside was a lot of fun. We will definitely be back again.
Stayed 1 night in May 2024
Response from George - Operations Manager on May 6, 2024
Thank you for the amazing feedback. We are so happy you enjoyed everything. Hope your journey home was easy. Happy Travels

10/10 Excellent

Chantelle

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from George - Operations Manager on May 3, 2024
Thank you so much for staying with us. We are pleased you enjoyed your stay and hope to welcome you back soon. Happy Travels

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from George - Operations Manager on May 3, 2024
Thank you for the 5 stars. We really appreciate your feedback. Hope you had a good journey back home.Happy Travels

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from George - Operations Manager on May 2, 2024
Wow thank you Paul for the 5 stars. We are so happy everything went. We hope to see you again.Happy Travels

8/10 Good

Michael, Grand Falls- Windsor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dry nice clean quiet room! Kyle on desk very helpful and efficient.
Stayed 1 night in Apr 2024
Response from George - Operations Manager on Apr 30, 2024
Thank you for staying with us Michael. We will be sure to recognize Kyle on your behalf. He is very proud and will be so happy to see you comments.Happy Travels

10/10 Excellent

Dale & Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
The property was close to restaurants and the movies, it was 5 minutes away from our vendor show, the people working there were very nice and the rooms were very nice.
Stayed 2 nights in Apr 2024
Response from George - Operations Manager on Apr 30, 2024
Wow thank you Dale and Joyce for the great feedback. We are pleased all went well. See you soon again.Happy Travels

8/10 Good

KIEN

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
A good, clean and safe hotel
Stayed 3 nights in Apr 2024
Response from George - Operations Manager on Apr 30, 2024
Thank you for staying with us Kien. We hope we can welcome you back again. Happy Travels

8/10 Good

fred

Stayed 1 night in Apr 2024
Response from George- Operations Manager on May 17, 2024
Thank you for staying at our hotel. We appreciate the good score and hope to welcome you back again. Happy Travels

10/10 Excellent

lewis

Stayed 1 night in Apr 2024
Response from George - Operations Manager on May 13, 2024
Thank you for staying with us Lewis. We hope to welcome you back again. Happy Travels

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice . The staff was very helpful. The breakfast was included with the room and it was amazing. Most places don’t have the variety that Hampton inn and suites did. Would definitely stay again.
Stayed 1 night in Apr 2024
Response from George - Operations Manager on Apr 24, 2024
Thank you James for your feedback. We are pleased you enjoyed everything. We are the highest rated breakfast in Canada. It will be our pleasure to welcome you back. Happy Travels

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from George - Operations Manager on Apr 24, 2024
Thank you for the 5 stars Jennifer. We appreciate you booking at our hotel. We hope to see you again soon. Happy Travels

6/10 Okay

Michelle

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The rooms is your standard room, nothing spectacular. The beds were bouncy and you could feel springs poking in you as you slept. No towel hooks in the bathroom for wet towels or bathing suits. The pool is small, water coldand over chlorinated - your eyes burn within minutes of being in it. The children had a blast on the water slide tho! The hot tub was dirty. The hot and cold breakfast was great! We had requested an earlier checkin due to having to go to a funeral, and had been advised they would be ready for 1pm. We arrived at 130 only to be told no rooms were ready, after explaning somebkdy had told us the night before they would be ready - withing minutes a room was magically ready. Overall, we wouldnt choose this hotel again.
Stayed 1 night in Apr 2024
Response from George - Operations Manager on Apr 22, 2024
Thank you for your feedback. Our team will review intently and ensure we improve for the future.

10/10 Excellent

Eve Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time with the kids at the Hampton inn & Suites Saint John what a blast between the pool , water slide , hot tub and complimentary breakfast it’s a must try !
Stayed 1 night in Apr 2024
Response from George - Operations Manager on Apr 18, 2024
Thank you for the wonderful comments. We are so glad you and the family had a great time. We look forward to welcoming you back sometime. Happy Travels

2/10 Terrible

Marcel

Stayed 1 night in Apr 2024
Response from George - Operations Manager on May 6, 2024
Thank you for staying with us. We hope we can impress you on your next stay. Happy Travels

2/10 Terrible

Lyne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Pool area
Stayed 1 night in Apr 2024
Response from George - Operations Manager on Apr 15, 2024
Thank you for staying with us. We are sorry you had a concern. We hope that any concerns were relayed to the team at the hotel. We are always on hand to assist and make things right for you. We promise to always keep improving.

8/10 Good

Angela

Stayed 1 night in Apr 2024
Response from George - Operations Manager on May 6, 2024
Thank you for choosing our hotel Angela and for keeping us busy. We will be delighted to welcome you back. Happy Travels

8/10 Good

Gerald

Travelled with partner
Great location ,,friendly efficient and helpful staff….
Stayed 1 night in Apr 2024
Response from George - Operations Manager on Apr 15, 2024
Thank you for staying with us Gerald and giving us a good review. We look forward to seeing you again. Happy Travels.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Room was very clean, spacious and quiet.
Stayed 2 nights in Apr 2024
Response from George - Operations Manager on Apr 15, 2024
Thank you for the great feedback Suzanne. You made us so happy. We are pleased you enjoyed your stay. See you again soon. Happy Travels

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and super friendly staff and location is convenient to shops and restaurants. We were impressed with all of the options for their continental breakfast.
Stayed 1 night in Apr 2024
Response from George - Operations Manager on Apr 9, 2024
Thank you so much for staying at our hotel Elizabeth. Our team is pleased that you enjoyed your stay and our location. We hope to welcome you back again. Happy Travels

10/10 Excellent

Th?o

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from George - Operations Manager on Apr 8, 2024
Thank you for the great scoring. We are pleased everyone enjoyed their stay. Please visit us again soon.Happy Travels

10/10 Excellent

Kellie

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing with us and our kids!
Stayed 1 night in Apr 2024
Response from George - Operations Manager on Apr 8, 2024
We are so happy you and the kids had a great time. We will always be happy to welcome you back. Happy Travels

10/10 Excellent

Sarah

Stayed 2 nights in Mar 2024
Response from George - Operations Manager on Apr 22, 2024
Thank you so much for the five stars. We are so happy you enjoyed your stay. Keep well until we see you again. Happy Travels Sarah

10/10 Excellent

Mary, Greenfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly
Stayed 1 night in Feb 2024
Response from George - Operations Manager on Apr 1, 2024
Thank you for the great review Mary. We are so happy you enjoyed your stay with us. See you again soon. Happy Travels

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dogs allwoed child friendly
Stayed 2 nights in Mar 2024
Response from George - Operations Manager on Apr 1, 2024
Thank you for staying with us Susan. We are pleased everything went well. Look forward to seeing you again. Happy Travels

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are amazing and so accommendating. Swimming for the kids A1. Conveniently close to my whole family
Stayed 2 nights in Mar 2024
Response from George - Operations Manager on Apr 1, 2024
When the kids are happy everyone is happy. Thank you for the great review Lynn. Please come visit us again. Happy Travels

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and place was clean. Free breakfast was actually pretty decent.
Stayed 1 night in Mar 2024
Response from George - Operations Manager on Apr 1, 2024
Thank you for staying with us Nathan. Our breakfast team very proud and will be delighted with your comments. We hope to welcome you back soon.Happy Travels

10/10 Excellent

Maureen

Stayed 1 night in Mar 2024
Response from George - Operations Manager on Apr 18, 2024
Thank you for the 5 stars Maureen. We are pleased all went well. We hope to see you again. Happy Travels

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from George - Operations Manager on Apr 1, 2024
Wow thank you for the great feedback. Our team will be overjoyed with your comments. See you again soon.Happy Travels

6/10 Okay

Trevor, Eastern Passage

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Conditioner and Body wash in the bathroom were empty upon arrival, pool chemicals were so “off” several people staying during this time experienced rashes, chemical burns and coughs. The second evening no hot water as well as the following morning still no hot water for the entire hotel.
Stayed 2 nights in Mar 2024
Response from George - Operations Manager on Mar 26, 2024
Thank you for staying with us Trevor. We truly apologize for any poor experience and we sorry that your room was not perfect for your arrival. It definately should of been. It seems no guest at the hotel reported any chemical burns or needed any medical attention - as we only use chlorine in the pool. This is very concerning so please clarify. This weekend there was 3 power outages in the area that effected our systems. Our team worked tirelessly to get everything back and running. Its very rare and while most guests were understanding we are sorry this impacted you. We hope you had the opportunity to speak to the hotel while you were there as we are always on hand to assist and make it right because you deserve the best.

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch customer service. The staff are always very warm and welcoming. The employees make this a great experience every time I go. Great breakfast. Clean rooms.
Stayed 1 night in Mar 2024
Response from George - Operations Manager on Mar 25, 2024
Thank you Angela for the amazing review. We are so happy you enjoyed your stay with us. We cannot wait to welcome you back. Happy Travels

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from George - Operations Manager on Mar 26, 2024
Thank you for staying with us Barbara. We are delighted you enjoyed your stay with. Keep well until we see you again. Happy Travels

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
The pool reeked of chlorine and was very irritating to the eyes of the swimmers but also to parents supervising.
Stayed 1 night in Mar 2024
Response from George Engel - Operations Manager on Mar 19, 2024
Thank you for staying with us. I am sorry you had a concern around the pool. Its our most loved part of the hotel and very popular. Our team advised our pool was so busy we have a close it for a couple of hours to better the experience of our guests. We want everyone to have a memorable time with us and will continue to work towards this.

10/10 Excellent

Gilbert

Travelled with family
Nice thank you
Stayed 2 nights in Mar 2024
Response from George Engel - Operations Manager on Mar 19, 2024
Thank you for staying with us Gilbert. We are grateful that you enjoyed your stay with us. Our team will be delighted with your comment.

10/10 Excellent

Lawrence P

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Will stay here again
Stayed 1 night in Mar 2024
Response from All staff, from the Hampton Inn & Suites on Mar 12, 2024
So happy to hear, Lawrence. We will look forward to having you again :) Thank you for taking the time to leave us a review.

10/10 Excellent

Colleen

Stayed 1 night in Mar 2024
Response from George - Operations Manager on Apr 1, 2024
Thank you for the five stars Colleen. We are so pleased everything went perfectly on your stay. We hope to welcome you back again.Happy Travels

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids loved the water slide
Stayed 1 night in Mar 2024
Response from All staff, from the Hampton Inn & Suites on Mar 9, 2024
Thank you for the recognition, Edward! The slide is definitely a hit :) We hope to welcome your family back again.

8/10 Good

Lorri

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was very cold!
Stayed 1 night in Mar 2024
Response from All staff, from the Hampton Inn & Suites on Mar 9, 2024
Lorri, sorry to hear about the pool chill. We keep it on same temp 24/7! I will make not of this and let Maintenace know. We hope you were able to enjoy the remaining of your stay