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Reviews of Normanton Park Hotel, Sure Hotel Collection by Best Western

3 out of 5
Normanton Park Hotel, Sure Hotel Collection by Best Western
Normanton Road, South Shore - Rutland Water, Oakham, England

Reviews

8.0

Very good

Rating 10 - Excellent. 100 out of 246 reviews" "
Rating 8 - Good. 83 out of 246 reviews" "
Rating 6 - Okay. 34 out of 246 reviews" "
Rating 4 - Poor. 20 out of 246 reviews" "
Rating 2 - Terrible. 9 out of 246 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lakeside view
Stayed 3 nights in May 2024
Response from Michael Reception Team on May 12, 2024
Thank you Susan for your recent visit with us and taking the time to leave us your feedback, We hope to look at welcoming you back to the hotel in the near future. Kind regards, Michael Reception Team

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were fishing and hotel very convenient
Stayed 2 nights in Apr 2024
Response from marina on May 11, 2024
Thank you William for your recent visit with us and taking the time to leave us your feedback, We hope to look at welcoming you back to the hotel in the near future. Kind regards, Reception Team

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for our needs Pleasant hotel with friendly staff
Stayed 2 nights in Apr 2024
Response from Reception Team on Apr 24, 2024
Thank you for your recent visit with us and taking the time to leave us your feedback, I shall certainly pass on your welcomed points to the management. We hope to look at welcoming you back to the hotel in the near future. Kind regards, Michael Reception Team

6/10 Okay

Marina

Travelled with partner
Liked: Staff & service
Great hotel if you want easy access to the lake. 10 minutes walk to the church and 15 to the sailing club. However almost 2 hours walk to the hides for osprey Interesting fact this hotel could be five star because of the location, but is not luxury. Tired rooms and staff
Stayed 3 nights in Mar 2024
Response from Normanton Park Hotel on Apr 15, 2024
Thank you Marina for your recent visit with us and taking the time to leave us your feedback, I shall certainly pass on your welcomed points to the management. We hope to look at welcoming you back to the hotel in the near future. Kind regards, Michael Reception Team

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Fab location. Staff very nice.
Fab location right on the lake. Staff are great. Rooms are basic but functional. Food ok with good selection for breakfast. Lovely open fire in bar area. Plenty of parking.
Stayed 2 nights in Jan 2024

4/10 Poor

A P

Stayed 1 night in Jan 2024

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful & polite,very quiet peaceful location
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Poor room heating
Not great.. just about ok... room was cold when we entered on a cool evening with no instructions as to how to use the heater in the room
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was a great stay the only fault i could comment on is that the emergency door lighting in room keeping room bright and not needing to put lights on in room
Stayed 1 night in Nov 2023

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. It was right next to Rutland water so great for a morning stroll or just nice to have a great view to admire over breakfast. . Picture on the website does not really do it justice, it looks far better when you arrive, especially the front courtyard entrance.
Stayed 1 night in Nov 2023

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very nice location.Interior rather tired could do with an update.Staff friendly and accomodating.Lovely location.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great - plan to be back
Friendly helpful staff, pleasant environment. Wonderful being so near Rutland Water and seeing the view fromy room.
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay highly recommend
Amazing location great view across the lawns to the lake not a fancy hotel but good solid choice . Friendly staff.big room firm comfy beds .tremendous value for money . Did not eat meals as had other arrangements but some people were eating there
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Fantastic place to stay, there is a nice walk around the lake. The food was nice and quickly served at the restaurant. The staff was very friendly. When you book ask if theere is aparty on as the hotel accomodates weddings. I definitely got the value back for £63 for last-minute booking.
Restaurant
Hotel
Stayed 1 night in Oct 2023

10/10 Excellent

n

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great location but very tired building.
Just requires a bit of maintenance. It’s a bit grotty around the bathroom. No toilet roll holder, it’s just broken and half missing. The work top doesn’t line up and is all coming away. It’s all just in desperate need of a bit of money invested back in it. The location is unbelievable, it could be so, so much more with the correct investment.
Stayed 1 night in Oct 2023

10/10 Excellent

Pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff throughout
Stayed 1 night in Sep 2023

10/10 Excellent

Alan

Stayed 1 night in Sep 2023

10/10 Excellent

vicky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is wonderful - spacious lawn leading down to Rutland Water.
Stayed 1 night in Aug 2023

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in where we had dinner. The breakfast was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future.
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2023

10/10 Excellent

Michelle

Stayed 1 night in Aug 2023

8/10 Good

Sarah

Stayed 1 night in Aug 2023

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2023

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Room 2 was the smallest I have been in for a long time, I think there should be a price difference for this lack of space. The courtyard rooms are much better.
Stayed 1 night in Jul 2023

10/10 Excellent

Helen

Stayed 1 night in Jul 2023

6/10 Okay

Roy

Travelled with group
Liked: Cleanliness
Comtable stay, although poor breakfast
Stayed 1 night in Jul 2023

10/10 Excellent

Jo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location next to Rutland Water. Staff were friendly and helpful.
Stayed 1 night in Jul 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting.
Comfortable hotel, in a beautiful setting overlooking Rutland Water. Sorry we only booked one night: next time we'll stay longer to enjoy the local area.
Stayed 1 night in Jun 2023

10/10 Excellent

Julia

Stayed 1 night in Jun 2023

10/10 Excellent

Astrid Heila

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is ideally situated by Rutland Waters with many walks available and great garden. The staff were all extremely pleasant, for us Lauren and the receptionist (sorry forgot her name) made our stay special.
Stayed 2 nights in Jun 2023

8/10 Good

Julie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Staff are very friendly, polite and always on hand if you need anything. They have a lovely garden and plenty of parking. Breakfast is continental and full English. Will definitely stay again if we are travelling that way again.
Stayed 1 night in Jun 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very excellent hotel in a lovely location
Stayed 1 night in May 2023

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in May 2023

4/10 Poor

Gordon

Travelled with family
Very disappointing stay
We had room 3, forget trying to get any sleep if people are in the bar as you are directly above and can hear every word said and everything else as well. You could see the downstairs lighting through the floorboards We also ate at the hotel. The starter was tiny, tiniest pieces of bread and pate, Rump steak was nothing special although the staff were very pleasant. I complained about the room the following morning and was told to email in about the room, I have sent a follow up email and sadly no one from management has bothered to reply.
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Great friendly service in a slightly tired hotel.
Great friendly service, beautiful location but the rooms are a bit tired and very hot in my case (under the roof). Food is very average at best.
Stayed 1 night in May 2023

8/10 Good

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Simon

Stayed 1 night in Apr 2023

10/10 Excellent

Lucy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The receptionists were excellent, so welcoming and obliging. The room was clean and had everything we needed. We ate in the bar at night, food was reasonably priced, good quality and delicious. I will definitely stay there again, it was perfect for our stay.
Stayed 1 night in Apr 2023

8/10 Good

Mark p

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cost
Exellent value
Stayed 1 night in Apr 2023

10/10 Excellent

Lucy

Stayed 2 nights in Apr 2023

10/10 Excellent

Peter

Stayed 1 night in Apr 2023

4/10 Poor

Lee

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not very good.
The staff were friendly, but the room was very tired. I stayed in one of the adjoining cottages, which was very poor. I could hear next doors noise on both sides of the adjoining rooms, and the room above. The walls are paper thin, I could even hear when they were going to the toilet!!! Add to this the very expensive meals, made my stay disappointing, I wont be staying there again.
Stayed 1 night in Mar 2023

10/10 Excellent

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful Location on the shore of Rutland water.
Stayed 1 night in Mar 2023

10/10 Excellent

STEPHEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Dave

Stayed 1 night in Feb 2023