2 indoor pools, outdoor pool
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Reviews of Aura Accommodation

4 out of 5
Aura Accommodation
1078 Whakaue Street, Rotorua

Reviews

9.4

Exceptional

Rating 10 - Excellent. 190 out of 280 reviews" "
Rating 8 - Good. 75 out of 280 reviews" "
Rating 6 - Okay. 12 out of 280 reviews" "
Rating 4 - Poor. 3 out of 280 reviews" "
Rating 2 - Terrible. 0 out of 280 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Jade

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay. Carpets in room look dated.
Stayed 1 night in Feb 2024
Response from Chloe on Apr 27, 2024
Thanks for the review Jade, also appreciate the feedback on the carpet,

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely, they sent a text early to say we could check in, they were very friendly on arrival. rooms were very clean and nicely decorated.
Stayed 1 night in Mar 2024
Response from Manager on Mar 25, 2024
Thanks Andrea :)

10/10 Excellent

Coco, Newport Coast

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Location is great, couple minutes walk to lake and EAT street, tho food there is excellent. We booked the family room, the only one left, room is spacious, has 4 beds. But the bathroom is tiny. Family room provides full kitchen, including microwave and ovens. $8 for self laundry. Front office has free laundry detergent.
Stayed 3 nights in Feb 2024
Response from Manager on Mar 5, 2024
Thanks Coco - greatt o have you stay!

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
We like the roominess of the suite, the friendly staff, and the mineral hot spring soak
Stayed 1 night in Feb 2024
Response from Manager on Mar 5, 2024
Thanks Jeanne

10/10 Excellent

Sally, Chippenham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well presented Motel in central position. Staff very helpful with suggestions of places to visit.
Stayed 1 night in Jan 2024
Response from Ellen on Feb 3, 2024
Thanks Sally - appreciate you staying with us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly place
Great stay. I arrived late and the key was in a noticeable place. Great property with the friendliest people - both in front office and housekeeping. I stayed in two different rooms. Unfortunately, I found random black hairs in both of them when I first arrived. Wifi is fantastic - and that was crucial for my stay, as an entrepreneur.
Stayed 2 nights in Jan 2024
Response from Ellen on Feb 3, 2024
Kia ora thanks for your visit to Rotorua & for choosing to stay with us! Great to hear you met some of our friendly staff, im sure they gave you lots of local tips for the area :)

6/10 Okay

Adam

Travelled with family
Liked: Cleanliness, staff & service
We enjoyed our stay but it was a typical motel. What was good was the location, and the separate bedroom for the kids. We didn’t use the pool or hot tubs. No issues with the service or facilities. However, it’s not a new place and there was a broken blind which let the sun in early in the morning. It’s also in Rotorua so you do get the smell… sthg we didn’t think of when we booked in the area. It was mostly ok but sometimes quite overpowering. Still, a good base for looking around the area.
Stayed 4 nights in Jan 2024
Response from Ellen on Feb 3, 2024
Kia ora Adam, thanks for your feedback - appreciate your words on your stay with us. Sorry to hear that you found the Rotorua smell unpleasant, one of the unique features of visiting our town! Hope you enjoyed the rest of your travels around NZ!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very communicative staff. Loved all the nearby places they highlighted on their map and welcome packet. Location is excellent and well maintained room.
Stayed 1 night in Sep 2023
Response from Team Aura on Oct 1, 2023
Thanks Brittany! Appreciate you choosing to stay with us :)

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing! They know Rotarua realky well and all of the best places to see and adventurous things to do. They were really helpful at rearranging our white water rafting before the river closed.
Stayed 2 nights in Sep 2022

10/10 Excellent

Film

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2022

10/10 Excellent

DMS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff! Great location!
Wonderful place to stay in Rotorua. Let me start with the staff: so incredibly friendly and helpful. They get your day off to a great start with their enthusiasm. Location is a few minute walk from town and plenty of cafes and restaurants. As an added bonus, they even have mineral pools on-site (which I have to admit I didn't try, but where do you find a hotel like that).
Stayed 2 nights in May 2022
Response from Front Office Manager on May 6, 2022
Kia ora, Thanks for your kind words - we appreciate you taking the time to give us some feedback :) Great to hear that our friendly staff made your day with their bubbly personalities! Hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Had an amazing stay, will be coming back again. Great room, staff so friendly and helpful, love that it's eco friendly and centrally located to restaurants, city centre, waterfront and Government Gardens.
Stayed 3 nights in Feb 2022
Response from Front Office Manager on Mar 1, 2022
Kia ora, thanks for your kind feedback, we appreciate you taking the time! Great to hear your comments on our environmental initiatives!

10/10 Excellent

Joshua, Manurewa

Stayed 5 nights in Dec 2021

8/10 Good

Sylvester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Dec 2021
Response from Front Office Manager on Dec 30, 2021
Thanks Sylvester, great to hear you enjoyed your time at Aura!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Front Office Manager on Dec 30, 2021
Thanks David!

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Front Office Manager on Dec 12, 2021
Thanks for staying Jacques!

10/10 Excellent

BonnIe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuff, amazing pool, perfect location
Stayed 2 nights in Nov 2021
Response from Front Office Manager on Dec 2, 2021
Thanks Bonnie! Great to have you stay with us.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021
Response from Front Office Manager on Nov 12, 2021
Thanks David!

8/10 Good

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Relaxing & soothing
Friendly service in well located family motel close to restaurants & gardens. Good facilities. Mineral pools on site were not so appealing but outdoor heated pool was excellent.
Stayed 2 nights in Jul 2021
Response from Nick on Aug 3, 2021
Kia ora Jennifer, Thanks for the feedback - we love it. We would absolutely agree, we need to do some work on the mineral pools and rest assured it is on our road map of improvements. We are hoping this will be in winter next year and are already busy planning how we can make these spectacular. As always, thanks for the feedback and glad to hear you enjoyed our large outdoor pool. Nick

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and friendly. Place is well set out and offers heaps of options. Will definitely be back
Stayed 1 night in Jun 2021
Response from Front Office Manager on Jun 24, 2021
Thanks for your review - great to hear you had an aura-some stay! :)

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Very helpful staff. Excellent communication before and after stay. Excellent location.
Stayed 1 night in Jun 2021
Response from Front Office Manager on Jun 24, 2021
Thanks so much for the support - hope to see you again!

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, friendly, clean, exact
Stayed 2 nights in Jun 2021
Response from Front Office Manager on Jun 24, 2021
Thanks Ashleigh, great to see you making use of your little oasis!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole process from start to finish was absolutely great
Stayed 2 nights in May 2021
Response from Front Office Manager on Jun 24, 2021
Thanks so much!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean spacious units with a great heated outdoor pool. Great location and plenty of top cafes just down the road. Amazing staff.
Stayed 1 night in May 2021
Response from Front Office Manager on May 31, 2021
Kia ora John, Thanks for your kind words - we enjoyed having you to stay and great to hear that you enjoyed our pools :)

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Front Office Manager on May 31, 2021
Thanks for your support!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming and helpful staff. Clean, great environmental initiatives. Great location walking distance to town lake eat street and free bikes to go further. Pool and mineral pools icing on the cake.
Stayed 3 nights in Apr 2021
Response from Front Office Manager on Apr 26, 2021
Kia ora, thanks for taking the time to give us some feedback. We hope to host you again for some more pool time!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the easy check in, the amazing staff, the pool's and easy walk to the food street
Stayed 3 nights in Apr 2021
Response from Front Office Manager on Apr 26, 2021
Kia ora, thanks for your kind words! Hope to host you again sometime :)

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2021
Response from Front Office Manager on May 31, 2021
Thanks for your support!

8/10 Good

Verified traveller

Stayed 1 night in Apr 2021
Response from Front Office Manager on May 31, 2021
Thanks for your support!

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, tidy, quiet, convenient cbd location. Proprietors welcoming, friendly.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Convenient walking distance to the lake, Eat Street, and the local attractions. Would stay again next time when in Rotorua.
Stayed 3 nights in Feb 2021
Response from Front Office Manager on Feb 15, 2021
Thanks for your kind words - hope to host you again!

10/10 Excellent

John, Otaihanga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its a really nice place to stay. The staff are very helpful and full on energy. we were welcomed and made to feel at home. highly recommend to all john and denise
Stayed 1 night in Jan 2021
Response from Front Office Manager on Jan 26, 2021
Kia Ora John, thanks for your feedback! Great to hear you felt all at home with us :)

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic facilities, close to town. Private spa and pool were great for the kids. Close to town with an easy walk to eat street. Staff were extremely friendly and helpful although the unit wasn’t serviced in the morning (we stayed two night). However everything with neat and tidy with everything we needed in the unit.
Stayed 2 nights in Jan 2021
Response from Front Office Manager on Jan 26, 2021
Kia Ora Karen, Thanks for your aura-some feedback on our facilities, location and staff. Sorry to hear your room was not serviced, it looks like our team did go in for your service but as there were valuables left on your beds they did not make them as per our normal guidelines. I hope you still had everything you needed for your stay! Thanks for your feedback Karen :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic! So helpful and considerate. The motel has a very convenient location too :)
Stayed 1 night in Jan 2021
Response from Front Office Manager on Jan 8, 2021
Kia Ora, Thanks for your kind words - we are glad to hear our staff were able to help you out with any holiday queries :) Hope to host you again soon!

10/10 Excellent

Madhan, Wellington

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property to stay. Staffs are very friendly.
Stayed 1 night in Dec 2020
Response from Front Office Manager on Jan 4, 2021
Kia Ora - thanks for your feedback, great to hear you had an aura-some stay with us!

8/10 Good

Anna

Stayed 1 night in Dec 2020
Response from Front Office Manager on Jan 12, 2021
Thanks!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & tidy, friendly staff & great central location
Stayed 3 nights in Nov 2020
Response from Front Office Manager on Dec 5, 2020
Kia ora, Thanks for the feedback - we hope to see you again soon :)

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place and lovely people. Very comfy and clean.
Stayed 2 nights in Nov 2020
Response from Front Office Manager on Dec 5, 2020
Hi Kim! Thanks for your kind words - appreciate it :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful young staff who know the guests by name! Older style motel that’s been redecorated tastefully and is thoroughly clean. Friendly cleaning staff! Everything you could want including heated outdoor pool and 2 indoor plunge pools. Right by the lake and easy walking to restaurants etc. We will definitely be using Aura again - an awesome find!!
Stayed 2 nights in Oct 2020
Response from Front Office Manager on Nov 23, 2020
Kia Ora! Thanks for your great feedback, great to hear that you had a great stay with us :) We do have some pretty aura-some staff who are always happy to lend a hand or give a local hint! Hope to see you again!

6/10 Okay

Lyn, Auckland

Travelled with family
Disliked: Amenities
Really good location. Lack of toiletries no hair dryer or tissues. Beds not comfortable. Parking tight but ok
Stayed 3 nights in Oct 2020
Response from Front Office Manager on Oct 19, 2020
Kia Ora Lyn, Thanks for taking the time to give us some feedback. Sorry to hear that you feel as though our room lacked some details, we will look at moving our hairdryer to a more obvious place to find for future guests. As for the beds, thank you for bringing it to our attention, we have gone ahead and taken action on this for the room you stayed in! Apologies again for the inconvenient sleep. Thanks Lyn, we hope to host you again sometime to show you how we have rectified this feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free bike hire! Great heated pool! Sustainable practices!
Stayed 2 nights in Sep 2020
Response from Ellen on Oct 2, 2020
Kia Ora! Thanks for the awesome feedback, love hearing your appreciation for our environmental initiatives :D Hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of aura is close to many restaurants at a walking distance. Enjoyed the facilities it has to offer especially the spa pools
Stayed 2 nights in Sep 2020
Response from Front Office Manager on Sep 29, 2020
Kia Ora, Great to hear you appreciated our magical mineral pools - they are a treat!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally Located
Great accommodation in central Rotorua. Within walking distance to everything. Very clean and tidy. Hosts were amazingly helpful and friendly. Would definitely stay again next time we visit Rotorua.
Stayed 3 nights in Aug 2020
Response from Front Office Manager on Sep 29, 2020
Kia Ora Karen, Thanks for your comments! Hope to host you again in the future :) Ellen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2020
Response from Front Office Manager on Sep 29, 2020
Thanks!

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020

10/10 Excellent

Deb

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the mineral spas although they could do with a clean. Staff were super friendly and helpful too
Stayed 1 night in May 2020
Response from Front Office Manager on May 25, 2020
Kia Ora Deb, Thanks for your feedback, great to hear that our staff were able to help you out during your stay! Sorry to hear that the mineral pools weren't as clean as they could've been, we are looking at our cleaning routine to see how to can make this better for our guests :) Hope to see you again sometime!