Premium bedding, rollaway beds, free WiFi, bed sheets

Reviews of Econo Lodge Rolla I-44 Exit 184 Near Missouri University of Science and Technology

2 out of 5

Reviews

6.8
Rating 10 - Excellent. 90 out of 420 reviews" "
Rating 8 - Good. 141 out of 420 reviews" "
Rating 6 - Okay. 85 out of 420 reviews" "
Rating 4 - Poor. 48 out of 420 reviews" "
Rating 2 - Terrible. 56 out of 420 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Solomon

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Samir on Apr 11, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We strive for 5/5. I hope we will be your hotel of choice when you come to town again.

6/10 Okay

Chelsea

Stayed 3 nights in Apr 2024

10/10 Excellent

Brant

Stayed 5 nights in Mar 2024
Response from Samir on Apr 6, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge near Missouri University of Science and Technology. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. I hope we will be hotel of choice next time that you are in town.

2/10 Terrible

Ali

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 1 night in Feb 2024
Response from Samir on Feb 13, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge near Missouri University of Science and Technology. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We do have new staff. We will bring this matter to their attention. Thank you for feedback. We apologize for the housekeeping issues, as they are new, will address with the staff as we are getting a lot turnover in this department. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Suzetta

Business traveller
Disliked: Amenities
Old odors no breakfast as listed!!
Stayed 1 night in Jan 2024
Response from Samir on Feb 12, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. As we have started to give breakfast and I had an employee get COVID so this a substitute to full breakfast oppose to offering nothing. We had to make an executive decision on giving packaged pastry on the go and we had coffee. As due to COVID we want to keep our guests safe, and our employees safety. Thank you for feedback. We apologize for the housekeeping issue, will address with the staff as we are getting a lot turnover in this department. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Tracy

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Samir on Jan 23, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We strive for 5/5. I hope we will be your hotel of choice when you come to town again.

10/10 Excellent

Gilbert

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue I had was my door lock was NOT working as it should have as I had to walk back to the receptionist desk to have it re-keyed each night that I was staying although within the motel database, they already had my reservations and payment captured for the entire of my stay. That was the only thing bothersome to me on an otherwise great stay!
Stayed 2 nights in Dec 2023
Response from Samir on Jan 3, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations but appreciate the ratings. We apologize for the maintenance issues, as they are new, will address with the staff as we are getting a lot of turnover in this department. Your satisfaction is important to us. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. I hope we will be your hotel of choice when you come to town again.

2/10 Terrible

Naga Abhilash

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed just for few hours(1.00 AM-8.00 AM) night for sleep and had plumbing issues and informed before leaving and also they charged me $150 with out even informing.
Stayed 1 night in Dec 2023

4/10 Poor

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Samir on Dec 19, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge near Missouri University of Science and Technology. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

David

Business traveller
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Samir on Dec 19, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We strive to achieve 5/5. I hope we will be your hotel of choice when you come to town again.

2/10 Terrible

Raymond, Lewistown

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Sheets and pillow cases were stained. Bathroom was filthy.
Stayed 1 night in Nov 2023
Response from Samir on Dec 3, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge near Missouri University of Science and Technology. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Thank you for your feedback. We apologize for the housekeeping will address the staff as we are getting a lot of turnover in this department. We could have switched the room if you came to the front desk or we would have switched out the lineans. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Art

Liked: Cleanliness, room comfort
tricked
I was quite disappointed when, checking in, the charge was much higher than quoted on line. I had reserved a single bed. None were available. I was told $20 for the small dog and had to pay $30. I was quite disappointed when checking in. The price online was not the same. I paid substantially more. Also the price for the dog was more than quoted.
Stayed 1 night in Nov 2023

2/10 Terrible

Steve

Stayed 1 night in Nov 2023
Response from Samir on Dec 3, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge near Missouri University of Science and Technology. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entry door had a 1/2 space between the frame and the door, I could see the parking lot light shine through the door. This caused the thermostat to kick on every 2 minutes since the draft was cold and the heater kicked on. The bed sheets I pulled back hat stains on them which I don’t want to guess what kind. Black long hair in and around the bathroom floor, and the shower head was so plugged of lime scale that no water could pass. Old worn out mattress to top it off. Terrible and never again. Looking for a refund from Expedia! Do not stay there!

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel itself is rundown but fine enough for an EconoLodge. I did find roaches in the room. And had very noisy neighbors. The building itself was fine enough. Lots of damage and wear and tear. The AC worked. The tv was good enough. The bed was neither comfortable nor uncomfortable. It was fine. The staff was incompetent but kind. Parking was ample. There is a Dennys and Waffle House within walking distance. If you stay at the motels just a few minutes up or down the highway you can avoid the extra $100, which still hasn’t been returned well over week later, that they demand on checkin. If you’re traveling on a budget AVOID this motel. The rate may be a few dollars higher elsewhere, and it is absolutely worth those few dollars to stay elsewhere.
Stayed 1 night in Oct 2023
Response from Samir on Oct 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Thank you for feedback. We apologize for the housekeeping, maintenance, and front desk issues will address with the staff as we are getting a lot turnover in all of these departments. As we will contact our pest control company to checkout and as nothing was mentioned at the front desk either. We take a hold of 100 for incidental on credit card, from a third party reservation as we are paid by the third party so any incidentals need to be covered by the guest. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Todd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Samir on Oct 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We strive to achieve 10/10. I hope we will be your hotel of choice when you come to town again.

2/10 Terrible

Jerry

Travelled with family
Liked: Staff & service
Extra fees are their scan!
This was just a one night stop on our travels back home. Selected this property as it was pet friendly, near the interstate, and inexpensive. When checking-in, wow! So many additional fees were added that we could have stayed at a 4 star property. While the desk clerk was very apologetic and as nice as could be, this business practice was a major issue for me. It was not about the money as much as the fees.
Stayed 1 night in Oct 2023
Response from Samir on Oct 16, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. In our policy we hold a deposit in the amount of 100 per room for incidentals via cash or via credit card on third party reservation as they do not cover incidentals that are caused by the guest. We charge 20.00 per pet, per night. The reservation states this information is on expedia.com website when you made the reservation, we apologize it was a surprise to you. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Frankay, Olathe

Disliked: Staff & service, amenities, property conditions & facilities
Location was ok. Breakfast was horrible coffee and a Nutri Grain bar. Weird smell in the room
Stayed 1 night in Sep 2023
Response from Samir on Sep 26, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will bring attention to them. Thank you for feedback. We apologize for the maintenance issues will address with the staff as we are getting a lot turnover in this department. As we have started to give breakfast and I had an employee get COVID so this a substitute to full breakfast oppose to offering nothing. We had to make an executive decision on giving packaged pastry on the go and we had coffee. As due to COVID we want to keep our guests safe, and our employees safety. Hoping the economy will recover over the next a year so we are in better financial position. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Vicki

Stayed 1 night in Sep 2023
Response from Samir on Sep 26, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We strive to achieve 10/10. I hope we will be your hotel of choice when you come to town again.

6/10 Okay

Joseph

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
Our room was fairly clean. It definitely has stains, if ya know what I mean. There's an unadvertised fee they put on your card of 100$, on a form they demand you sign. There were a few things left blank on that form that I filled in as it seemed a bit scammy.
Stayed 1 night in Sep 2023
Response from Samir on Sep 16, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge near Missouri University of Science and Technology. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We do have new staff. We will bring this matter to their attention. Thank you for your feedback. We apologize for the housekeeping issues, as they are new, will address with the staff as we are getting a lot turnover in this department. If you had mentioned to the front desk, they would have accommodated something for you. As we receive the payment from third party so we are responsible for the incidentals from the guest. In our policy we hold a deposit in the amount of 100 per room for incidentals via cash or via credit card in our third party reservation it is mentioned in all the partners sites. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Uriel

Disliked: Cleanliness, staff & service, property conditions & facilities
Racist
Response from Samir on Sep 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

MITESH

Stayed 2 nights in Aug 2023
Response from Samir on Sep 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Matt

Travelled with family
Liked: Cleanliness, staff & service
Great value for the price. Rooms were clean and staff was friendly and helpful. Mattresses were not very comfortable.
Stayed 1 night in Aug 2023
Response from Samir on Aug 13, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We do have new staff. We will bring attention to them. Thank you for feedback. Due to COVID we had a setback, there was a financial burden so we had to defer some of our improvements. Hoping the economy will recover over the next year so we are in better financial position. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

ROBERT, Golden City

Business traveller
Liked: Cleanliness, staff & service
It was a good price and mostly okay.
Stayed 1 night in Jul 2023
Response from Samir on Aug 3, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We strive to achieve 5/5. I hope we will be your hotel of choice when you come to town again.

2/10 Terrible

Crystal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
EWW, BED BUGS
BED BUGS AND RUDE CUSTOMER SERVICE, 2 Adult bedbugs seen quickly in room and saw 2 in the lobby after finding the 2 in our room. under beds were very dirty aswell.
Stayed 1 night in Jul 2023
Response from Samir on Aug 3, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Thank you for feedback. We apologize for the housekeeping will address with the staff as we are getting a lot turnover in this department. We offered to switch the room but it was denied. We had pest company come by to verify if bed bugs but advised no bed bugs. Bed bugs are not visible. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Shirley

Disliked: Room comfort
Stayed 1 night in Jul 2023
Response from Samir on Aug 3, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Kathryn

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked this for the same day. Since it was 2 am it automatically went to the next day. I did not need this for the next day. At first the location would not answer the phone so I could make this change. Once they did, they refused to change the date. So they stole over $70 from me by refusing to make a simple change 5 minutes after booking this. What a total scam. They could have easily made this change so I could sleep instead of driving 2 hours almost asleep on the road because after that I couldn’t afford to book another property. The reviews are terrible-dirty sheets and many other things. Why is Expedia using a property like this?
Stayed 1 night in Jul 2023
Response from Samir on Jul 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge near Missouri University of Science and Technology. On behalf of our entire team, I would like to apologize for failing to exceed your expectations in regard to the reservation. The night audit runs at 4:00 am not 2:00 am. Our office is open 24/7. If you had called the front office anytime, we would be well informed to help you out. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. I hope we will be your hotel of choice when you are in town next time.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Samir on Jul 20, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. I hope we will be hotel of choice next time that you are in town.

4/10 Poor

amanda

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I checked in late about 3am was woke up by housekeeping at 7:45 then at 10 I was reminding again check out was at 11 then 10:45 they was knocking on the door to let me know once Again that check out was 11. I would have thought since I checked in so late that some consideration would have been giving. Very tan down n dirty
Stayed 1 night in Jun 2023
Response from Samir on Jul 4, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Thank you for feedback. We apologize for the housekeeping will address with the staff as we are getting a lot turnover in this department but our checkout time is 11:00 am the next day as the staff leaves for the day so we do not have anyone else to clean rooms. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Anita

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Its filthy ac didn’t work non smoking room reeked of cigarette smoke rude people. Would not refund my money.
Stayed 1 night in Jun 2023
Response from Samir on Jun 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. The maintenance person went to fix the a/c unit it was fixed. In regard to smoke smell it was a non smoking room. In regard for the refund, we offered to exchange the room but you refused. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Vanessa

Stayed 1 night in Jun 2023
Response from Samir on Jun 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Dejason

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
they advertise breakfast. There was none room for extremely dirty poor lighting in the parking lot.
Stayed 1 night in Jun 2023
Response from Samir on Jun 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. As we have started to give breakfast and I had an employee get COVID so this a substitute to full breakfast oppose to offering nothing. We had to make an executive decision on giving packaged pastry on the go and we had coffee. As due to COVID we want to keep our guests safe, and our employees safety. Thank you for feedback. We apologize for the housekeeping issue, will address with the staff as we are getting a lot turnover in this department. As we will look into the lighting for the parking lot. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Mohammed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
This is for sure the most disgusting hotel I've ever stayed in. I DONT recommend this place. With i went to check in they asked for multiple credit cards. There beds are disgusting because they don’t clean them they just remake the bed with the dirty sheets. The room smells disgusting I couldn’t sleep because of it.
Stayed 1 night in May 2023
Response from Samir on Jun 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We apologize for the housekeeping issues, will address with the staff as we are getting a lot turnover in this department. We could have switched the room if you came to the front desk. Due to COVID there was a financial burden so we had to defer some of our improvements. Hoping the economy will recover over the next year so we are in better financial position.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Brad

Business traveller
Disliked: Cleanliness, property conditions & facilities
Loud
Stayed 7 nights in May 2023
Response from Samir on May 26, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We do have new staff. We will bring this matter to their attention. Thank you for feedback. We apologize for the loud noise. As for the noise guests, you could have called the front desk and they would have called the guest that was making the noise or come down have them take it inside the room. We apologize for this inconvenience. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No breakfast should be noted when reservation is made.
Stayed 2 nights in May 2023
Response from Samir on May 17, 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. As we have started to give breakfast and I had an employee get COVID so this a substitute to full breakfast oppose to offering nothing. We had to make an executive decision on giving packaged pastry on the go and we had coffee. As due to COVID we want to keep our guests safe, and our employees safety. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Samir on May 17, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. I hope we will be hotel of choice next time that you are in town.

4/10 Poor

Maria

Travelled with family
Disliked: Property conditions & facilities
Expensive for what you get. Run down and extremely basic. Door didn't close properly and had big gaps between the door and facing. Springy, worn mattress, but nice pillow. Lits of light pouring in through the floodlight outside. No breakfast. Not sure why motels in this area are so pricey for such a run down strip.
Stayed 1 night in May 2023
Response from Samir on May 17, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We do have new staff. We will bring attention to them. Thank you for feedback. We apologize for the maintenance issues will address with the staff as we are getting a lot turnover in this department. Due to COVID there was a financial burden so we had to defer some of our improvements. As we have started to give breakfast and I had an employee get COVID so this a substitute to full breakfast oppose to offering nothing. We had to make an executive decision on giving packaged pastry on the go and we had coffee. As due to COVID we want to keep our guests safe, and our employees safety. Hoping the economy will recover over the next a year so we are in better financial position. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Wade

Stayed 2 nights in Apr 2023
Response from Samir on May 26, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. I hope we will be hotel of choice next time that you are in town.

8/10 Good

Octavio, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great only the breakfast you offer is more like snacks
Stayed 1 night in Apr 2023
Response from Samir on Apr 30, 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. As we have started to give breakfast and I had an employee get COVID so this a substitute to full breakfast oppose to offering nothing. We had to make an executive decision on giving packaged pastry on the go and we had coffee. As due to COVID we want to keep our guests safe, and our employees safety. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1950’s charm and convenient.
It was just off the expressway and close to several restaurants within walking distance. The staff were friendly and the price was reasonable. It was a mid-century modern 1950’s style place that I found charming. The room was very big and comfortable. The breakfast was only coffee and a few snack bars so don’t stay there for the breakfast.
Stayed 1 night in Apr 2023
Response from Samir on Apr 30, 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. As we have started to give breakfast and I had an employee get COVID so this a substitute to full breakfast oppose to offering nothing. We had to make an executive decision on giving packaged pastry on the go and we had coffee. As due to COVID we want to keep our guests safe, and our employees safety. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Katherine

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
We found partially eaten french bread in our top dresser drawer. It was from April 7th. So the room is not cleaned well. We also found hair clips by the end on the left in one of our rooms. Also there is no breakfast, even though its still advertised with complimentary breakfast.
Stayed 1 night in Apr 2023
Response from Samir on Apr 30, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. As we have started to give breakfast and I had an employee get COVID so this a substitute to full breakfast oppose to offering nothing. We had to make an executive decision on giving packaged pastry on the go and we had coffee. As due to COVID we want to keep our guests safe, and our employees safety. Thank you for feedback. We apologize for the housekeeping issue, will address with the staff as we are getting a lot turnover in this department. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice for the "Econo Lodge" brand...
Stayed 1 night in Apr 2023
Response from Samir on Apr 8, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. I hope we will be hotel of choice next time that you are in town.

2/10 Terrible

Joanna

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Misleading
The pictures are definitely misleading looks like they've remodeled one or two rooms and the rest are still outdated. We reserved a queen size room and asked for it to be on the ground level and once we got there it was on the second level on the back side of the building so we had to walk upstairs and being disabled. We asked to switch to a different room that was on the ground level and told it was more charge. The bed wasn't that bad but everything is still outdated unlike the photos that are on the website.
Stayed 1 night in Apr 2023
Response from Samir on Apr 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We apologize for the front desk issues, will address with the staff as we are getting a lot turnover in this department. Due to COVID there was a financial burden so we had to defer some of our improvements. Hoping the economy will recover over the next year so we are in better financial position. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Dawn

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy to find.
Stayed 1 night in Mar 2023
Response from Samir on Apr 5, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. I hope we will be hotel of choice next time that you are in town.

8/10 Good

Marlo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Samir on Mar 22, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We strive to achieve 5/5. I hope we will be your hotel of choice when you come to town again.

8/10 Good

Courtney

Stayed 2 nights in Mar 2023
Response from Samir on Mar 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We strive to achieve 5/5. I hope we will be your hotel of choice when you come to town again.

10/10 Excellent

Neil, Mamaroneck

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine.
Stayed 1 night in Mar 2023
Response from Samir on Mar 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. I hope we will be your hotel of choice when you come to town again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and Clean
Stayed 1 night in Mar 2023
Response from Samir on Mar 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. I hope we will be hotel of choice next time that you are in town.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Samir on Feb 9, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. I hope we will be hotel of choice next time that you are in town.

10/10 Excellent

Corey, Lewisville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Check in was easy, Bed was comfy, room was clean .
Stayed 1 night in Jan 2023
Response from Samir on Jan 20, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. I hope we will be your hotel of choice when you come to town again.