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Reviews of Best Western Montis Inn

2.5 out of 5
Best Western Montis Inn
14086 Highway Z, St. Robert, MO

Reviews

8.0

Very good

Rating 10 - Excellent. 110 out of 265 reviews" "
Rating 8 - Good. 80 out of 265 reviews" "
Rating 6 - Okay. 42 out of 265 reviews" "
Rating 4 - Poor. 19 out of 265 reviews" "
Rating 2 - Terrible. 14 out of 265 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

james

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife likes to lysol everthing when we get to a room and the room was one of the cleanest rooms we have stayed in. The bed was very comfortable and the price was affordable. What more can you ask for.
Stayed 1 night in Apr 2024

4/10 Poor

Michael, everett

Stayed 1 night in Mar 2024

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Able to relax
Room was very clean. No issues getting extra towels and blanket. Check in was fast and easy. The gentleman was very nice
Stayed 2 nights in Dec 2023

8/10 Good

Brandi

Stayed 3 nights in Dec 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful family run establishment
Very clean and easily accessible. The family that runs it is super nice and friendly. I was staying alone and they checked on me a couple of times just to make sure I was okay and had everything I needed. Highly recommend.
Stayed 3 nights in Nov 2023

6/10 Okay

Daniel

Stayed 1 night in Nov 2023

10/10 Excellent

Marites

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hema is super nice and tge rest of the staff
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

jeanine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great experience
amazing!! great customer service very helpful they were polite and very caring. went for my daughter military graduation. and they were very welcoming the staff was amazing. rooms were very clean and smell good I would for sure come back.
Stayed 4 nights in Nov 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Hugo

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I booked my stay weeks in advance and paid for the room too. So they knew I was coming. I checked in at 7:30pm. The room they gave me was so cold that it took the heater about 3 hours to warm up (The floor stayed cold longer). It was 39deg F outside. That was not nice
Stayed 1 night in Nov 2023

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023

4/10 Poor

Amy

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Best Western Montis
When I booked the hotel it said there was a pool and breakfast starting at 6:00am. The pool liked like it jade t been open in years. Went down to breakfast the first morning at 6:30 - there was no breakfast, the lobby wasn’t even open - with a sign that said dial 0 for help. I chose this hotel because I needed a quick breakfast and I wanted someplace with a pool. Was very disappointed. The man at the desk at check in was very pleasant.
Stayed 2 nights in Sep 2023

10/10 Excellent

cory

Liked: Cleanliness, staff & service, property conditions & facilities
The owners were not excellent hosts.
Stayed 2 nights in Sep 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older facility that us being upgraded, room by room. Super clean, quiet and close to I44 entrance and exit. Even better is its close proximity to Uranus, Missouri.
Stayed 1 night in Sep 2023

10/10 Excellent

SILAS

Stayed 1 night in Sep 2023

10/10 Excellent

SILAS

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was superb. Very helpful and accomodating. The room was clean and comfortable. This hotel is well run.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Esmirna

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Daughter Graduation from Army Bootcamp
Our stay was nice. The staff were all helpful. Rooms were clean.
Stayed 2 nights in Aug 2023

2/10 Terrible

Marilyn

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Scam Managementm
We arrived at night and were told that our reservation had been cancelled. The app still showed my reservation, I had no cancelation emails. They insistedbI cancelled at 3 in the morning (when I was sleeping) and would notbhonor my hotels.com reservation but would gladly take my money for a new reservation. Theyvinsisted I would not be charged by Hotles.com. I was tired so I paid for a new reservation and decided to deal with it later.
Stayed 1 night in Aug 2023

10/10 Excellent

Sean

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable, pet friendly, and very clean. Overall a great value and highly recommended. The only complaint is we received a $20 pet fee instead of the $10 one posted.
Stayed 1 night in Jul 2023

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax at Montis Inn
It was excellent. Everyone was nice and helpful.
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Floor was covered in animal urine
The room had pet urine smell as soon as you walk in. The lady at the front desk charged $20 cash pet fee that wasn’t listed online and almost refused a receipt of payment. Overall absolutely terrible and will never book this hotel again.
Stayed 1 night in Jun 2023
Response from Bianca on Jul 6, 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Heather

Stayed 1 night in May 2023

10/10 Excellent

Chachi

Stayed 2 nights in May 2023

10/10 Excellent

Elena

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Came from Philly, would stay again.
Stayed 3 nights in Apr 2023

10/10 Excellent

Mary Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to Stay in St. Robert
Everything was great. Good location. I just need to let them know the bathroom sink has a leak.
Stayed 1 night in Apr 2023

8/10 Good

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities
I give it a B+ :)
This was just a one night stay while traveling through. It’s not fancy but it worked out nicely! They offer a hot breakfast, not just continental which was great! The bed was ok - not super comfortable if you’re a side sleeper but if you sleep on your back it would be great. Blankets are THIN THIN THIN which did leave me very chilly. Extra blankets are unfortunately not provided in the room. Overall I would probably stay there again if I was cruising through :)
Stayed 1 night in Apr 2023

6/10 Okay

Annette

Travelled with family
Disliked: Staff & service
Stayed 3 nights in Apr 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

4/10 Poor

Lynn, Spring Brook Township

Travelled with partner
Disliked: Cleanliness, staff & service
We made our reservation on the road several hours ahead of time. We arrived and they didn't have our reservation. The agent tried to rebook us on the spot but I pre paid . We booked a two ber queen room that sleeps 4 we had 3 people and he charged us $10.00 for an extra person. Meanwhile while we had to call Travelocity he checked in a family of 2 adults 4 girls and one boy. They bought in their own camping cot and they had one room. NO EXTRA CHARGES FOR THEM Travelocity was great they called the hotel while they kept me on hold. We could hear the validation. Then he proceeded to check in three orher guest. Then got to us they had two people working at 830 pm and they said only one computer was working. When we finally got our room there was another three couples behind us. The room. MOLD GROWING IN THE TOILET. The lock latch was about to fall off. At least the beds were clean. and it was quiet.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place! Motel style that feels like it’s more!
Stayed 1 night in Mar 2023

8/10 Good

john

Stayed 1 night in Feb 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Disappointed
We were very disappointed with the room we were given as we had reserved a king bed and got 2 queens instead. We were given to understand thatthis was because we also had our 2 mini dachshunds with us. As we were not asked about dogs when making the reservations, we felt we were being discriminated against because of our dogs. We were also charged over $110 because of the 16 yr old dogs we brought with us. We have not been treated so poorly at any of the other 3 BW Hotels we stayed at on this trip. Wewill not stay in St Robert again.
Stayed 1 night in Feb 2023

10/10 Excellent

CHRISTINE

Stayed 4 nights in Dec 2022

6/10 Okay

Ricardo

Travelled with family
Liked: Cleanliness
Disliked: Amenities
It was all clean but they did it have hit breakfast, only continental
Stayed 1 night in Jan 2023

10/10 Excellent

jonathon

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean rooms

10/10 Excellent

Gerson L. Valentin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a small property but very clean, well maintained and peaceful. Several convenience stores and gas stations nearby. For the price I think it was excellent. The only limitation, which happens with most small hotels, is that the included breakfast has limited options. But this did not bothered me since it is normal at this hotel price range, I think that everything was above my expectations.

10/10 Excellent

Efrain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra clean, front desk guy very nice

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Timothy, Valles Mines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and probably one of the best Best Westerns I have stayed in in the United States.

10/10 Excellent

Valerie

Stayed 1 night in Oct 2022

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean convenient room
Stayed 1 night in Oct 2022

10/10 Excellent

Alicia

Stayed 4 nights in Sep 2022

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!
I reserved this room for my son-in-law’s grandparents so they could attend his Army Basics graduation. They said they enjoyed their stay. It was a great rate and a quality room in their opinion.
Stayed 1 night in Sep 2022

10/10 Excellent

Souzana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So good place and clean the staff there was so nice and friendly. Thank you so much!
Stayed 3 nights in Aug 2022

8/10 Good

Terrie, Lewistown

Travelled with partner
Liked: Staff & service
Property is dated, but was okay.
Stayed 1 night in Aug 2022

10/10 Excellent

Leslie

Stayed 1 night in Jul 2022