Exterior

Reviews of Sheraton Rockville Hotel

3.5 out of 5
Sheraton Rockville Hotel
920 King Farm Blvd, Rockville, MD

Reviews

8.2

Very good

Rating 10 - Excellent. 492 out of 1003 reviews" "
Rating 8 - Good. 289 out of 1003 reviews" "
Rating 6 - Okay. 112 out of 1003 reviews" "
Rating 4 - Poor. 48 out of 1003 reviews" "
Rating 2 - Terrible. 62 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Aron, Thornhill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but a bit dated than what I would expect. Internet was not very reliable. Beds were very worn out and not very comfortable.
Stayed 1 night in May 2024
Response from Sheraton Rockville on May 22, 2024
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We appreciate your comments regarding the dated facilities and unreliable internet, and we are already working on updates to enhance our guests' comfort. Additionally, we apologize for the condition of the beds and will address this with our housekeeping team immediately. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem we had was 1/4 roll of toilet tissue in the room. This was quickly corrected by the staff. Great hotel!
Stayed 2 nights in Apr 2024
Response from Sheraton Rockville on May 1, 2024
Thank you so much for taking the time to share your feedback with us! We're absolutely thrilled to hear that you had a five-star experience during your visit. Delivering exceptional service and ensuring our guests feel satisfied is always our top priority, and it's incredibly rewarding to know that we hit the mark during your stay.We truly appreciate your kind words and your support. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back soon!Warm regards,

8/10 Good

Tanais

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
The rooms are clean but the elevator smells like rotten seafood and the lint windows need cleaning.
Stayed 4 nights in Apr 2024
Response from Sheraton Rockville on May 1, 2024
Thank you for taking the time to leave us your feedback. We're glad to hear that you had a positive experience overall. At the same time, we're always striving to improve, so if there's anything specific you think we could do better, please don't hesitate to let us know. We value your input and hope to have the opportunity to earn that fifth star from you in the future.Best regards,

8/10 Good

Joseph

Travelled with partner
It was good
Stayed 1 night in Apr 2024
Response from Sheraton Rockville on Apr 22, 2024
Thank you sincerely for taking the time to leave us a 4-star review! Your feedback is greatly appreciated and invaluable to us.We're thrilled to hear that you had a positive experience during your time with us. Your support motivates us to continually improve and enhance our services.If there are any specific areas where we can further exceed your expectations and earn that extra star next time, please do not hesitate to let us know. We're here to ensure your future stays are nothing short of exceptional.Once again, thank you for choosing us and for your thoughtful review. We look forward to welcoming you back soon!

8/10 Good

OLABODE

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Sheraton Rockville on Apr 8, 2024
Thank you for taking the time to leave us your feedback. We're glad to hear that you had a positive experience overall. At the same time, we're always striving to improve, so if there's anything specific you think we could do better, please don't hesitate to let us know. We value your input and hope to have the opportunity to earn that fifth star from you in the future.

6/10 Okay

aimee

Stayed 1 night in Apr 2024
Response from Sheraton Rockville on May 1, 2024
Thank you for taking the time to share your feedback. We appreciate all comments as they help us improve our services. We're sorry to hear that your experience didn't meet your expectations this time.If you have any specific concerns or suggestions you'd like to share with us, please feel free to reach out. We value your input and would love the opportunity to make things right.Thank you for choosing us, and we hope to have the chance to exceed your expectations in the future.Best regards,

10/10 Excellent

Dinorah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking should be free
Stayed 1 night in Mar 2024
Response from Sheraton Rockville on Apr 7, 2024
Thank you so much for taking the time to share your feedback with us! We're absolutely thrilled to hear that you had a five-star experience during your visit. Delivering exceptional service and ensuring our guests feel satisfied is always our top priority, and it's incredibly rewarding to know that we hit the mark during your stay.We truly appreciate your kind words and your support. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back soon!

10/10 Excellent

Theresa

Stayed 1 night in Mar 2024
Response from Sheraton Rockville on Apr 11, 2024
Thank you so much for taking the time to share your feedback with us! We're absolutely thrilled to hear that you had a five-star experience during your visit. Delivering exceptional service and ensuring our guests feel satisfied is always our top priority, and it's incredibly rewarding to know that we hit the mark during your stay.We truly appreciate your kind words and your support. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back soon!Warm regards,

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sheraton Rockville on Mar 18, 2024
Thank you for taking the time to share your feedback!

6/10 Okay

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not much, pool not open
Stayed 2 nights in Mar 2024
Response from Sheraton Rockville on Mar 14, 2024
Thank you for taking the time to share your feedback with us. We appreciate your honesty and are grateful for the opportunity to improve.

4/10 Poor

glenn

Stayed 1 night in Mar 2024
Response from Sheraton Rockville on Mar 15, 2024
Thank you for the review. We are working towards improving our service!

10/10 Excellent

Treena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent I would definitely come back
Stayed 1 night in Mar 2024
Response from Sheraton Rockville on Mar 4, 2024
Thank you so much for taking the time to share your positive thoughts and feedback! We are thrilled to hear that you had a great experience and that our hotel met your expectations.

10/10 Excellent

PURVAK

Stayed 1 night in Jan 2024
Response from Sheraton Rockville on Mar 4, 2024
Thank you so much for taking the time to share your positive thoughts and feedback! We are thrilled to hear that you had a great experience and that our hotel met your expectations.

6/10 Okay

Jonathan

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Sheraton Rockville on Mar 4, 2024
Thank you so much for taking the time to share your positive thoughts and feedback! We are thrilled to hear that you had a great experience and that our hotel met your expectations.

8/10 Good

SungEun

Stayed 1 night in Jan 2024
Response from Sheraton Rockville on Mar 4, 2024
Thank you so much for taking the time to share your positive thoughts and feedback! We are thrilled to hear that you had a great experience and that our hotel met your expectations.

2/10 Terrible

Christopher

Liked: Staff & service
Disliked: Room comfort
Three major issues.
I'm usually a big Sheraton fan. However, three major issues with this room: One, the shower had neither hot water nor water pressure at 9pm in the evening, rendering the shower unusable. Had to shower at 4am if I wanted usable water. Two, the air in the room was so dry that it caused major throat discomfort within three hours. In my 50 years, I've never experienced air quality like this in a Sheraton. Three, the bathroom had entry door on a 45-degree angle, which opened into the toilet, significantly affecting seating area. Had to position body at an angle. If there are other available hotels in the area, I will not choose this one. Shame.
Stayed 1 night in Dec 2023
Response from Sheraton Rockville on May 10, 2024
I understand your frustration with the issues you encountered during your stay at the Sheraton. It's disappointing when a trusted hotel brand falls short of expectations.Regarding the hot water and water pressure problem, experiencing this late in the evening must have been inconvenient and uncomfortable. Additionally, dry air can indeed cause discomfort, especially over an extended period. The unusual bathroom layout you described sounds like an oversight in design that affected your comfort.Your feedback is important and can help the hotel address these issues for future guests. It might be worthwhile to reach out directly to the hotel management to share your experience constructively. They may appreciate hearing from you and have an opportunity to make improvements.

10/10 Excellent

Robert

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Proximity to my family
Stayed 4 nights in Dec 2023
Response from Sheraton Rockville on May 10, 2024
Thank you for sharing your experience with us! We're delighted to hear that you found our staff to be friendly and helpful during your visit. Providing exceptional service and creating a welcoming atmosphere are priorities for us, and we're thrilled that our team made a positive impact on your stay.We truly value your feedback and will be sure to pass along your kind words to our staff. It's guests like you that motivate us to continue delivering outstanding hospitality.We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Nicola

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Sheraton Rockville on May 10, 2024
Thank you for sharing your experience with us! We're delighted to hear that you found our staff to be friendly and helpful during your visit. Providing exceptional service and creating a welcoming atmosphere are priorities for us, and we're thrilled that our team made a positive impact on your stay.We truly value your feedback and will be sure to pass along your kind words to our staff. It's guests like you that motivate us to continue delivering outstanding hospitality.We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Patrick, Boca Raton

Stayed 3 nights in Dec 2023
Response from Sheraton Rockville on Mar 4, 2024
Thank you so much for taking the time to share your positive thoughts and feedback! We are thrilled to hear that you had a great experience and that our hotel met your expectations.

10/10 Excellent

Arya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sheraton Rockville on May 10, 2024
Thank you for sharing your experience with us! We're delighted to hear that you found our staff to be friendly and helpful during your visit. Providing exceptional service and creating a welcoming atmosphere are priorities for us, and we're thrilled that our team made a positive impact on your stay.We truly value your feedback and will be sure to pass along your kind words to our staff. It's guests like you that motivate us to continue delivering outstanding hospitality.We look forward to welcoming you back for another enjoyable stay!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sheraton Rockville on May 22, 2024
Thank you for taking the time to share your feedback. We genuinely appreciate your input and are always striving to improve our services

10/10 Excellent

Wendy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wendy
The service was great. Very efficient and friendly check in. The server at the restaurant was svery nice k efficient. The hotel is a little dated. But still good.
Stayed 1 night in Dec 2023
Response from Sheraton Rockville on May 10, 2024
Thank you for sharing your experience with us! We're delighted to hear that you found our staff to be friendly and helpful during your visit. Providing exceptional service and creating a welcoming atmosphere are priorities for us, and we're thrilled that our team made a positive impact on your stay.We truly value your feedback and will be sure to pass along your kind words to our staff. It's guests like you that motivate us to continue delivering outstanding hospitality.We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

moses

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel to the DC area for business and this is my default stay. I normally stay for 3 to 4 days and find it the best for my stay. Keep up the great service!
Stayed 3 nights in Nov 2023
Response from Sheraton Rockville on May 10, 2024
Thank you for sharing your experience with us! We're delighted to hear that you found our staff to be friendly and helpful during your visit. Providing exceptional service and creating a welcoming atmosphere are priorities for us, and we're thrilled that our team made a positive impact on your stay.We truly value your feedback and will be sure to pass along your kind words to our staff. It's guests like you that motivate us to continue delivering outstanding hospitality.We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sheraton Rockville on May 10, 2024
Thank you for the 5-star review! We truly appreciate your support.

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sheraton Rockville on May 22, 2024
Thank you for taking the time to share your feedback. We genuinely appreciate your input and are always striving to improve our services

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
just one thing
Saturday...room not sorted...otherwise, my stay was perfect
Stayed 3 nights in Nov 2023
Response from Sheraton Rockville on May 22, 2024
Thank you for taking the time to share your feedback. We genuinely appreciate your input and are always striving to improve our services

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was so kind and helpful
Stayed 1 night in Nov 2023
Response from Sheraton Rockville on May 10, 2024
Thank you for the 5-star review! We truly appreciate your support.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a place to stay when a family member was in the hospital. It was fine for me.
Stayed 1 night in Nov 2023
Response from Sheraton Rockville on May 22, 2024
Thank you for taking the time to share your feedback. We genuinely appreciate your input and are always striving to improve our services

8/10 Good

Jeanelle

Stayed 1 night in Oct 2023
Response from Sheraton Rockville on May 22, 2024
Thank you for taking the time to share your feedback. We genuinely appreciate your input and are always striving to improve our services

8/10 Good

Leontine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where are the amenities ?
As I said on checkin, the was no luggage rack in my room. Having a disability, it’s hard to have my suitcase on the floor. Also, no clock?? Why?? I stay here often and these items were disappointing. Also, I tried for 5 minutes to call the front desk with no one answering. I had to call from my cell phone directly to the hotel to get an answer, and then they answered on the 2nd ring. When I asked about it there was silence. Not Good 🙁
Stayed 1 night in Oct 2023
Response from Sheraton Rockville on May 22, 2024
Thank you for taking the time to share your feedback. We genuinely appreciate your input and are always striving to improve our services

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outside DC
So nice and quiet. Enjoyed having the onsite bar for a nightcap.
Stayed 2 nights in Oct 2023
Response from Sheraton Rockville on May 10, 2024
Thank you for the 5-star review! We truly appreciate your support.

2/10 Terrible

Kyungjae

Stayed 3 nights in Oct 2023
Response from Sheraton Rockville on May 22, 2024
Thank you for taking the time to share your feedback. We genuinely appreciate your input and are always striving to improve our services

2/10 Terrible

Oluwasina

Stayed 2 nights in Oct 2023
Response from Sheraton Rockville on May 22, 2024
Thank you for taking the time to share your feedback. We genuinely appreciate your input and are always striving to improve our services

8/10 Good

moses

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy with the Hotel. Some of the guests were not quiet. This is not normal at this hotel. I often stay here when I am in the area for business.
Stayed 4 nights in Oct 2023
Response from Sheraton Rockville on May 22, 2024
Thank you for taking the time to share your feedback. We genuinely appreciate your input and are always striving to improve our services

10/10 Excellent

FLAVIEN

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sheraton Rockville on May 10, 2024
Thank you for the 5-star review! We truly appreciate your support.

10/10 Excellent

FLAVIEN

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, quiet hotel and easy parking.
Stayed 7 nights in Oct 2023
Response from Sheraton Rockville on May 10, 2024
Thank you for the 5-star review! We truly appreciate your support.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sheraton Rockville on May 10, 2024
Thank you for the 5-star review! We truly appreciate your support.

10/10 Excellent

Gabriela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Walked to Mom's organic to buy food. Plenty of restaurants
Stayed 3 nights in Oct 2023
Response from Sheraton Rockville on May 10, 2024
Thank you for the 5-star review! We truly appreciate your support.

2/10 Terrible

Chelsea

Business traveller
Disliked: Cleanliness, property conditions & facilities
Covkroaches in two rooms.
Initially I was given room 339 and there was a cockroach. I called to font desk and they promptly moved. The staff was lovely and they are not the issue. I was then given room 420, this morning when I woke up there was another cockroach crawling on my suitcase. This is unacceptable.
Stayed 1 night in Oct 2023
Response from Sheraton Rockville on May 22, 2024
Thank you for taking the time to share your feedback. We genuinely appreciate your input and are always striving to improve our services

2/10 Terrible

Karen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sheraton Rockville on May 22, 2024
Thank you for taking the time to share your feedback. We genuinely appreciate your input and are always striving to improve our services

8/10 Good

Christian

Stayed 7 nights in Sep 2023
Response from Sheraton Rockville on May 22, 2024
Thank you for taking the time to share your feedback. We genuinely appreciate your input and are always striving to improve our services

10/10 Excellent

Hollie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sheraton Rockville on May 10, 2024
Thank you for the 5-star review! We truly appreciate your support.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Wonderful staff, room was clean and bed was comfortable. Two night stay, close to Metro. We will stay here again.
Stayed 2 nights in Sep 2023
Response from Sheraton Rockville on May 10, 2024
Thank you for the 5-star review! We truly appreciate your support.

10/10 Excellent

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sheraton Rockville on May 10, 2024
Thank you for the 5-star review! We truly appreciate your support.

10/10 Excellent

Taekhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Sheraton Rockville on May 10, 2024
Thank you for the 5-star review! We truly appreciate your support.

8/10 Good

Rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was nice. Helen in the bar was a delight!
Stayed 4 nights in Sep 2023
Response from Sheraton Rockville on May 22, 2024
Thank you for taking the time to share your feedback. We genuinely appreciate your input and are always striving to improve our services

10/10 Excellent

Asini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sheraton Rockville on May 10, 2024
Thank you for the 5-star review! We truly appreciate your support.

8/10 Good

Jasmine

Stayed 1 night in Sep 2023
Response from Sheraton Rockville on May 22, 2024
Thank you for taking the time to share your feedback. We genuinely appreciate your input and are always striving to improve our services

6/10 Okay

Natasha

Travelled with family
Liked: Staff & service, property conditions & facilities
It was a nice location and pretty close to RIO shopping area. Clean and good size room. However in our club room there wasn’t any hot water so showering was unpleasant. By the time maintenance came we were checking out anyway.
Stayed 1 night in Aug 2023
Response from Sheraton Rockville on May 22, 2024
Thank you for taking the time to share your feedback. We genuinely appreciate your input and are always striving to improve our services