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Reviews of SureStay Plus Hotel by Best Western Roanoke Rapids I-95

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 325 out of 1000 reviews" "
Rating 8 - Good. 285 out of 1000 reviews" "
Rating 6 - Okay. 156 out of 1000 reviews" "
Rating 4 - Poor. 101 out of 1000 reviews" "
Rating 2 - Terrible. 133 out of 1000 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe clean welcome.
Stayed 1 night in May 2024
Response from Deborah on May 13, 2024
Hi Ray,Thank you for your 5 STAR review. We are thrilled that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

6/10 Okay

gregory

Travelled with family, Travelled with group
Average hotel. A bit overpriced. Poor breakfast
Stayed 3 nights in May 2024
Response from Deborah on May 10, 2024
Hi Gregory, Thank you for your review, we are sorry that we did not exceed your expectations and we hope you will give us another try.

10/10 Excellent

debi

comfortable but needs an update
Stayed 1 night in May 2024
Response from Deborah on May 10, 2024
Hi Debi, Thank you for your 5 STAR review. We appreciate your feedback and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Deborah on May 7, 2024
Hi Tim , Thank you for your review. We are happy that you enjoyed your stay and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids and as always safe travels.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the bed was comfortable. The pillows were too small.
Stayed 1 night in May 2024
Response from Deborah on May 6, 2024
Hi Mark, thank you for your awesome review. I am going to give a hotel secret about the pillows. They are regular sized pillows it is just the way that Housekeeping puts them in the pillow cases. If you pick up the pillow and just shake it for about 5 seconds you will see the actual size of the pillow. We hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids and as always safe travels.

8/10 Good

Frank

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Deborah on Apr 29, 2024
Hi Frank, Thank you for your great survey. We are thrilled that you enjoyed your stay and hope you choose our hotel for all of your future lodging needs in Roanoke Rapids.

4/10 Poor

Nkosi

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Room smelled like someone had been smoking cigarettes. Housekeeper or guest were allowing doors to slam all morning. Front desk personnel was kind and professional.
Stayed 1 night in Apr 2024
Response from Deborah on Apr 27, 2024
Thank you for your review. We are sorry that we did not exceed your expectations but your review helps to build a superior guest experience.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine.
Stayed 1 night in Apr 2024
Response from Deborah on Apr 26, 2024
Hi Patricia, thank you for your 5 STAR review. We are thrilled that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids, and as always safe travels.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Deborah on Apr 26, 2024
Hi Doug, thank you for your 5 Star review. We are thrilled that we exceeded your expectations and we hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids and as always safe travels.

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Deborah on Apr 26, 2024
Hi Edward, thank you for your 5 STAR review. We are thrilled that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids, and as always safe travels.

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great.
Stayed 1 night in Apr 2024
Response from Deborah on Apr 22, 2024
Hi Steven, thank you for your outstanding review. We are thrilled to hear that you enjoyed your stay with us and we hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

2/10 Terrible

Kim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Deborah on May 7, 2024
Hi Kim, we are sorry that you did not enjoy your stay . I wish you would have elaborated on the issues so we could have solved them for you. Please feel free to reach out to me as I would like very much to speak with you.

8/10 Good

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in Apr 2024
Response from Deborah on Apr 21, 2024
Hi Ralph thank you for your 4 STAR review . We are so happy that you were happy with your stay and we hope that you will choose our hotel for of your future lodging needs in Roanoke Rapids, .and as always safe travels.

2/10 Terrible

Deborah

Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty and run down. Floor was lifting, ceiling stained. I could scrape the soap scum off the shower walls. Fixtures filthy and some outlets not safe. Bed was lumpy. I have photos to send to sure stay plus.
Stayed 1 night in Apr 2024
Response from Deborah on Apr 19, 2024
We are sorry that we did not meet your expectations as guest satisfaction is always our number one goal.

10/10 Excellent

kerry

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed
Stayed 1 night in Apr 2024
Response from Deborah on Apr 19, 2024
Hi Kerry, thank you for your 5 star review. We are thrilled that you enjoyed your stay with us and hope you will choose our hotel for all of your future lodging needs in Roanoke Rapids,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Clean and affordable
Stayed 1 night in Apr 2024
Response from Deborah on Apr 15, 2024
Hi Robert, thank you so much for your 5 STAR review. We are thrilled that we have exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids and as always safe travels.

10/10 Excellent

Ausilio

Travelled with partner
There were young college kids next door banging doors at all hours.
Stayed 1 night in Apr 2024
Response from Deborah on Apr 14, 2024
Hi Ausillo, thank you for your 5 STAR review. We are thrilled that we exceeded your expectations as guest satisfaction is always our number one priority. We hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

10/10 Excellent

Winsel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Deborah on Apr 15, 2024
Hi Winsel, thank you for your 5STAR review. We are thrilled that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids and as always safe travels.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Deborah on Mar 29, 2024
Hi Kathleen, thank you for your 5 STAR review. We are thrilled that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids,

2/10 Terrible

Jacey

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I specifically booked this room because it said non smoking. I noticed all of the rooms said non smoking yet the smell of cigarettes was overwhelming To the point I had to ask to move rooms since I had my baby with me. It wasn't much better. Honestly the whole hotel smells like cigarettes. I feel like that should be mentioned because some people do not want to be around that.
Response from Deborah on Mar 25, 2024
Hi Jacey, we are sorry that we did not exceed your expectations. We do try to catch when someone is smoking in the hotel but unfortunately that is not always the case. If you would like to reach out to me I would love to talk to you, Thank you.

6/10 Okay

John

Stayed 1 night in Mar 2024
Response from Deborah on Apr 14, 2024
Hi John, we are so sorry that we did not exceed your expectations. Guest satisfaction is always our number one priority. Could you please reach out to me so that we can discuss your stay further?

10/10 Excellent

Marilyn, Whitmire

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is my 4th time staying here, and i haven’t experienced a problem yet.
Stayed 2 nights in Mar 2024
Response from Deborah on Mar 25, 2024
Hi Marilyn, We are thrilled that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

6/10 Okay

Megan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Deborah on Mar 26, 2024
Hi Megan, thank you for your review. We are happy that you enjoyed your stay with us and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

10/10 Excellent

tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, comfy beds and pillows! Super friendly staff
Stayed 1 night in Mar 2024
Response from Deborah on Mar 25, 2024
Hi Tracey, Thank you for your 5 STAR review. We are thrilled that w exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke rapids.

2/10 Terrible

Cheryl, Baldwinsville

Stayed 1 night in Mar 2024
Response from Deborah on Apr 6, 2024
Hi Cheryl ,We are sorry that we did not exceed your expectations. Please feel free to reach out to me so that we may discuss your stay. Thank you and as always safe travels.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, affordable. Great staff.
Stayed 1 night in Mar 2024
Response from Deborah on Mar 16, 2024
Hi Robert, Thank you for your awesome review. We are thrilled that we exceeded your expectations and hope that you will choose our hotel for al of your future lodging needs in Roanoke rapids.

6/10 Okay

Julie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Deborah on Mar 14, 2024
Thank you for your review as it helps us build a superior guest experience.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Deborah on Mar 10, 2024
Thank you for you great review . We are happy that you enjoyed your stay and hope that you will choose our hotel for all of you future lodging needs in Roanoke rapids.

8/10 Good

Ines

Stayed 1 night in Feb 2024
Response from Deborah on Mar 8, 2024
Thank you for your review and we hope you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

4/10 Poor

Alex

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Run down, dirty and saw a few bugs. Definitely didn’t represent Expedia’s rating.
Response from Deborah on Feb 17, 2024
We are sorry that we did not exceed your expectations and we thank you for your survey as it helps us build a superior guest experience.

6/10 Okay

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Deborah on Feb 11, 2024
Thank you for your review guest feedback is very important to us as we use it to build a superior guest experience.

6/10 Okay

Albert

Liked: Staff & service
Disliked: Cleanliness
Good to stop and sleep.
Stayed 1 night in Feb 2024
Response from Deborah on Feb 9, 2024
Thank you for your review, we are happy that you enjoyed your stay and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
The motel was clean and conveniently located. Would definitely stay again.
Stayed 1 night in Feb 2024
Response from Deborah on Feb 11, 2024
Hi Lynda, thank you for your review. We are happy that you enjoyed your stay with us and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids and as always safe travels.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
A place to rest
We were traveling and wanted a place to rest for the night. The hotel was conveniently located off a major road, was clean and just what we needed.
Stayed 1 night in Jan 2024
Response from Deborah on Jan 31, 2024
Hi Valerie, We are thrilled that you enjoyed your stay with us. Thank you for doing the survey and we hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids and as always safe travels.

6/10 Okay

MARK

Travelled with partner
Dated
Stayed 1 night in Jan 2024
Response from Deborah on Jan 30, 2024
Hi Mark, thank you for your review we are happy that you enjoyed your stay and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Deborah on Mar 20, 2024
Thank you for your review. We are happy that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

10/10 Excellent

Mikhail, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet
Stayed 1 night in Jan 2024
Response from Deborah on Jan 30, 2024
Hi Mikhail, Thank you for your 5 STAR review. We are thrilled that we exceeded your expectations and we hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

10/10 Excellent

Roshawna

Liked: Cleanliness, property conditions & facilities
Room was nice and clean. Staff was pleasant. Quiet & reasonably priced.
Stayed 1 night in Jan 2024
Response from Deborah on Jan 29, 2024
Hi Roshawana, thank you for your 5 STAR review. We are thrilled that we exceeded your expectations and we hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Approved 100%
I take it back my last comments about the towels since then approved a lot about cleanliness.
Stayed 1 night in Jan 2024
Response from Deborah on Jan 22, 2024
Thank you for your awesome review, we are pleased that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

2/10 Terrible

Dory

Disliked: Cleanliness, property conditions & facilities, room comfort
Skip this one!
It's an older hotel that has not kept up with maintenance. A bit of plaster on the corner outside my door had crumbled onto the floor & not been repaired or even vacuumed up. The men in the next room were nice enough but the walls & connecting door are paper thin. It felt like we were in the same room. They tried to be quiet, but they were drinking got louder. They quieted around 2:00 a.m. I tried calling the front desk several times but no one answered. As for the room itself; the upholstered chair looked like a cat had clawed it and something had been spilled on the side and never cleaned. Some background information is necessary for you to understand why this next thing was such a problem for me. I'm disabled & must use a walker. I reserved an "accessible" room. It failed at that.The "bedside" lamp was so far away from the bed that I had to get up & walk over to turn it off. Getting up & walking are very difficult for me, especially in the dark. I tripped a couple of times, but I have no feeling in my legs & feet, so I didn't realize what was happening. In the morning I stumbled on something again and saw it was a sharp piece of loose tile that was sticking out of the floor. Because I can't feel it, I didn't realize I was hurt until I saw blood running into the shower drain. I have several cuts on my foot requiring sterilization & bandages. In my condition this is dangerous. The desk clerk gave me a business card & said to call the manager tomorrow. She couldn't help me.
Stayed 1 night in Jan 2024
Response from Deborah on Jan 22, 2024
I am sorry that we did not exceed your expectations. Thank you for your review as it helps us build a superior guest experience,

6/10 Okay

Maria Lourdes

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Deborah on Jan 15, 2024
Thank you for your review. We are sorry that we did not exceed your expectations but your review helps us build a superior guest experience.

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Towels need to be change daily
No problem about the stay the junior sweet was spacious but the towels was kind a smell to it but to tired to complain.
Stayed 1 night in Jan 2024
Response from Deborah on Jan 12, 2024
Hi Ronnie, Thank you for your awesome review. We are thrilled that we exceeded your expectations . We are looking into the issues with your towels and we do apologize. We hope that you will choose our hotel for all of your future lodging needs in Roanoke rapids.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Too loud
SO loud, you can hear everything. Kids running and screaming in the halls.
Stayed 1 night in Jan 2024
Response from Deborah on Jan 12, 2024
We are sorry that we did not exceed your expectations and we appreciate your feedback as it helps to provide a superior guest experience.

6/10 Okay

Phillip

Stayed 2 nights in Dec 2023
Response from Deborah on Jan 26, 2024
Hi Phillip ,Thank you for your review as we use your feedback to help build a superior guest experience.

10/10 Excellent

Keith

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I wish that I have a place to walk with my dog. Very little sidewalk. Otherwise, it is very convenience place to get on I-95 and off.
Stayed 1 night in Jan 2024
Response from Deborah on Jan 12, 2024
Hi Keith, thank you for you 5 STAR review. We are thrilled that we exceeded your expectations. Also, if you look right across the parking lot from the front side of the building you will see a big field, that is our pet exercise area. You will also find scoop bags there as well.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Deborah on Jan 12, 2024
Thank you for your review. We are happy that you enjoyed your stay and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

8/10 Good

Paul

Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Deborah on Dec 26, 2023
Thank you for your review, we are happy that you enjoyed your stay and hope you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

4/10 Poor

Carlson

Disliked: Cleanliness, staff & service, property conditions & facilities
Window, microwave screen, TV screen smeared w/oily rag. Mold on ac vent and shower curtain, Ice mach 2nd floor broken. Live roaches bathroom sink. Coffee/Tea machine broken.
Stayed 1 night in Dec 2023
Response from Deborah on Dec 26, 2023
We are sorry that we did not exceed your expectations and we appreciate your feedback as it helps to build a superior guest experience.

10/10 Excellent

Mattis

Stayed 1 night in Dec 2023
Response from Deborah on Dec 21, 2023
Hi Mattis, Thank you for your 5 STAR review. We are thrilled that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

2/10 Terrible

Kaylin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible cleanliness. Live Cockroach found in shower. Staff wasn’t accommodating when we told them. Staff gave my children dirty looks for being loud in dining area at breakfast.
Stayed 1 night in Dec 2023
Response from Deborah on Dec 5, 2023
We are sorry that we did not exceed your expectations. My staff was not aware of your issue and we did have several guest complaints about children running around the breakfast area unsupervised. We are sorry if that bothered you as well. Thank you for your review as it helps build a superior guest experience.