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Reviews of Promenade Palladium Leblon

3.5 out of 5
Promenade Palladium Leblon
Rua General Artigas 200, Rio de Janeiro, RJ

Reviews

8.8

Excellent

Rating 10 - Excellent. 293 out of 571 reviews" "
Rating 8 - Good. 211 out of 571 reviews" "
Rating 6 - Okay. 50 out of 571 reviews" "
Rating 4 - Poor. 13 out of 571 reviews" "
Rating 2 - Terrible. 4 out of 571 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Well located and great staff. We will come back for sure.
Stayed 3 nights in Mar 2024
Response from Vanessa Rabelo - Chefe de recepção on Apr 19, 2024
Dear Mr. Jorge!Thank you for choosing Promenade Palladium and for leaving us this important review.We are very happy to know that your experience with us was excellent!We hope to be able to welcome you again very soon!Yours sincerely,

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 1 night in Mar 2024
Response from Vanessa Rabelo - Chefe de recepção on Apr 22, 2024
Dear Diana! Thank you for staying with us and for taking the time to leave us this review. We are happy to know that you had a great experience at our hotel. We hope to be able to welcome you again very soon. Yours sincerely, Vanessa Rabelo - Head of Reception

10/10 Excellent

Karolina, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Vanessa Rabelo - Chefe de recepção on Apr 23, 2024
Prezada Sra. Karolina! Gostaria de agradecer por ter se hospedado conosco e por nos dar retorno sobre sua estada conosco. Todas as avaliações são consideradas, pois através delas que conseguimos aprimorar cada dia mais nossos serviços e superarmos as expectativas de nossos hóspedes!Aguardamos ansiosos por sua próxima hospedagem conosco. Atenciosamente, Vanessa Rabelo - Chefe de recepção.

8/10 Good

Joao

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Sergio, Colorado Springs

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the hotel, the breakfast can be improved to match there hotel level so the fitness area
Stayed 3 nights in Dec 2023

6/10 Okay

Lise, Smithtown

Stayed 6 nights in Dec 2023

10/10 Excellent

fiamma

Stayed 1 night in Dec 2023

10/10 Excellent

Rosana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very good. Location is excellent and service was impeccable. It would be nice to have a bigger nicer gym and other amenities at the hotel.
Stayed 3 nights in Dec 2023

10/10 Excellent

ROY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

DAHIL ROCIO

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were comfortable, the suite was huge and the free breakfast excellent. Safe location and the staff very attentive.
Stayed 3 nights in Dec 2023

10/10 Excellent

marina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Nov 2023

8/10 Good

Flavio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great staff, very efficient and friendly. Breakfast was good, have stayed at this premise before, and would say it has been better in the past. Room was clean and very spacious, however bathroom is small. Otherwise great choice, a little bit pricey consider other alternatives in town.
Stayed 4 nights in Oct 2023
Response from Larissa Coutinho - Hospitality Coordinator on Nov 17, 2023
Hello Mr. Flavio,We greatly appreciate you taking the time to provide us with this important review! It is of utmost importance to us!It was a pleasure to welcome you back to our hotel. We are honored to learn that the space in our suite was a highlight of your stay, as all accommodations in this category have been modernized to create a more welcoming and spacious environment for our guests.We regret that your perspective on breakfast was as such. Please know that all feedback is carefully reviewed with the restaurant manager so that measures can be taken for the continuous improvement of our services.We hope to have the opportunity to serve you again very soon.Sincerely,

10/10 Excellent

ROY

Stayed 7 nights in Oct 2023

10/10 Excellent

Karolina, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Aug 2023

8/10 Good

ROY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2023

10/10 Excellent

james, geneva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location !! close to the beach not on a busy street! i will be back
Stayed 2 nights in Jul 2023

8/10 Good

Carlos, Evans

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location just 2 blocs from the beach and many walking distance places such as restaurants/Bars, Metro, Pharmacies. Did not like the being asked to pay in advance when I was just checking in. After telling that I always pay during the check out, they agreed to charge during the check out and I did not have to pay it during the check in.
Stayed 11 nights in Feb 2023

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, when they knew we were on our honeymoon they put champagne, balloons and chocolates in the room....lovely touch! Excellent breakfast
Stayed 4 nights in Feb 2023

8/10 Good

JOYCE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
i loved the snaks on the afternoon for free.
Stayed 3 nights in Feb 2023

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 8 nights in Feb 2023

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Very friendly staff. Noce stay and centrally located in Leblon close to Zona Sul market, beach and Shopping Leblon

8/10 Good

Catarina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel in general. I didn’t like that I had booked a “cobertura” penthouse and they placed me in a room below it and when I asked them what was the reason, the answer was that they actually had upgraded me. So, I was moved on the second night to the penthouse. The terrace area didn’t have any furniture. I thought it was a kind of weird!

10/10 Excellent

james, geneva

Stayed 8 nights in Dec 2022

10/10 Excellent

Raul, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top safe in one of the best neigborhoods in Rio. Sure, the room and bathroom is a bit dated , but the king bed is amazing, the shower has one of the best water pressures I’ve experienced in a hotel, it has a real balcony and breakfast is great. Staff is very friendly. I had an issue with wifi and it was resolved on the spot. Location is prime, oak berry is right next door, and all the restaurants you can think of are around the area (everything is within walking distance). And The Leblon beach is a block away. Overall I would definitely stay here again , specially since most Rio hotels don’t have balconies
Stayed 7 nights in Dec 2022
Response from Larissa Coutinho. Coord. de Hospedagem on Dec 20, 2022
Mr. Raul, it was such a pleasure to receive ytou in our hotel. Thanks you so much for your review! We cannot wait to have you with us again. Thank you so much for choosing Promenade Palladium.See you!

10/10 Excellent

Hariolo

Stayed 3 nights in Aug 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

6/10 Okay

Dennys

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Everything was good but the room and bathrooms could have been a little cleaner. Most of the staff were really friendly with a few exceptions
Stayed 3 nights in Jul 2022
Response from Recepção Promenade Palladium. on Oct 8, 2022
We appreciate the preference. We appreciate your suggestions!

10/10 Excellent

Marcio

Liked: Cleanliness, staff & service, property conditions & facilities
Just a perfect place
Stayed 1 night in Jun 2022
Response from Recepção Promenade Palladium. on Oct 8, 2022
We appreciate the preference.

10/10 Excellent

Susan M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in upscale Leblon neighborhood only two blocks from the beach. The staff was very helpful since we didn’t speak Portuguese. Hotel is close to very good restaurants and Leblon shopping mall and boutiques. Daily breakfast buffet was delicious. Bonus is the front desk let us check in early after our 10 hour flight.
Stayed 4 nights in May 2022

8/10 Good

Marcio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice, not too over the board. The restaurant was disapointing. The breakfast good. Staff excelent.
Stayed 1 night in May 2022
Response from Recepção Promenade Palladium. on Oct 8, 2022
We appreciate the preference. We appreciate your suggestions!

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged for parking, and should NOT have charged, as my status at Expedia Gold includes parking.
Stayed 8 nights in Apr 2022

10/10 Excellent

Nunzio

Liked: Cleanliness, staff & service, room comfort
Location is perfect
Hotel is in a very centric area of Leblon. Lots of shops and restaurants nearby. Hotel is a bit dated and could use a bit of updating, but overall good stay and great service.
Stayed 3 nights in Mar 2022

8/10 Good

Natalia

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Hotel bem localizado, mas a conservação não era das melhores. Ar condicionado super barulhento e grade de proteção e banheiro com muita sujeira. Mal conservado.
Stayed 2 nights in Jan 2022

8/10 Good

juliana

Stayed 5 nights in Jan 2022

4/10 Poor

lee

Travelled with partner
No free water in the fridge. They allow you two small coffee capsules, any more then you have to buy them. Breakfast very poor for the price. Rock hard bread, poor choice of things to have. Juice is watered down and coffee was just from a pumped pot and nothing special. Bedroom floor wasn’t swept and had to ask for more soap the next day as it wasn’t replaced. I feel they are trying to charge top prices and give you nothing. Room (suite) was big and quiet.
Stayed 1 night in Jan 2022

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Ralph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
The place was great considering my lack of understanding in Portuguese. Everybody was so helpful
Stayed 2 nights in Jan 2022

8/10 Good

Renata

Business traveller
Liked: Cleanliness, staff & service
Precisa de uma modernização e reforma no banheiro
Hotel necessita de uma reforma nos banheiros, modernização dos móveis do quarto, além disso o quarto possui pouca iluminação.
Stayed 3 nights in Dec 2021

10/10 Excellent

Mihail Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with very friendly and professional staff
Stayed 3 nights in Nov 2021

8/10 Good

Santiago

Stayed 1 night in Sep 2021

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Carine Andrade on Feb 3, 2021
Agradecemos sua avaliação.

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing option at Leblon
Amazing location, studio like room, parking available , quite street
Stayed 5 nights in Dec 2020
Response from Carine Andrade on Feb 3, 2021
We appreciate your comment, it will help us to always improve. We wait for you in a next opportunity.

10/10 Excellent

George, São Paulo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Um excelente hotel em todos os aspectos. Rico cafe da manhã, localização e limpeza
Stayed 3 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the best. Having the mini refrigerator was great to have cold water throughout the day and night. I liked having the porch to sit out on to relax. The space in the room was great and so was the size of the bed. No tub was one thing I didn't like. It's nothing like coming back from touring all day and soaking in a tub. The staff printed my boarding passes and other papers I needed. Having a business center for things like that would be nice.
Stayed 6 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Great location. Adequate facilities. Very pleasant staff.
Stayed 9 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location location.... Cound hear neighbours Garbage truck early in the morning
Stayed 5 nights in Jan 2020