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Reviews of Grand Hotel Kempinski Riga

5 out of 5
Grand Hotel Kempinski Riga
Aspazijas Boulevard 22, Riga

Reviews

9.8

Exceptional

Rating 10 - Excellent. 283 out of 331 reviews" "
Rating 8 - Good. 41 out of 331 reviews" "
Rating 6 - Okay. 2 out of 331 reviews" "
Rating 4 - Poor. 1 out of 331 reviews" "
Rating 2 - Terrible. 4 out of 331 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

ELIYAHU

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the stuff service, the old town of Riga. I like the food. I didn’t like the noise that come from the road at night.
Stayed 3 nights in Apr 2024
Response from Grand Hotel Kempinski Riga Team on May 7, 2024
Dear Mr. Eliyahu, Thank you for sharing your experience with us. Pleased to read you enjoyed our teams service and culinary experience. We apologize about any inconvenience caused due to the noise from the road. We will be pleased to accommodate you in a more quiet room upon your return upon request. We hope to welcome you back again soon.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and the staff is amazing
Stayed 8 nights in Mar 2024
Response from Grand Hotel Kempinski Riga on Apr 10, 2024
Thank you for your review.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine grand hotel style with good sized rooms and bathrooms. Staff helpful and friendly. Lobby bar a disappointment as feels more of a lobby than a bar space. Rooftop bar produced excellent cocktails but seems keener to be set up as a restaurant- bar seating options minimal. Excellent pool and spa
Stayed 4 nights in Feb 2024
Response from Grand Hotel Kempinski Riga Team on Feb 29, 2024
Dear Mr. Peter, Thank you for taking your time to provide your feedback about your recent stay. We hope to welcome you back in the nearest future. Kind Regards,

10/10 Excellent

Anthony, Dubai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. The hotel is stylishly elegant and is only walking distance from all the major sights in Riga. The room was beautifully apportioned and very comfortable. The breakfast option was a mixture of buffet and a la carte and was a nice touch. Would definitely stay here again.
Stayed 4 nights in Dec 2023
Response from Your Grand Hotel Kempinski Riga Team on Jan 17, 2024
Dear Anthony, We are thrilled to read your review. Thank you for positive comments. We hope we can welcome you back again in not so distant future.

10/10 Excellent

Eleni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Amazing hotel the best in the city! Loved everything about this place
Stayed 5 nights in Dec 2023
Response from Grand Hotel Kempinski Riga Team on Dec 29, 2023
Dear Eleni, Thank you for sharing your positive experience with us. We hope to welcome you back soon.

10/10 Excellent

douglas

Liked: Staff & service
Wow! Great hotel and great location. Next to national opera house and only 10 min walk to almost everything.
Stayed 3 nights in Dec 2023
Response from Grand Hotel Kempinski Riga on Dec 21, 2023
Dear Douglas,Thank you for your review. We are delighted to read you enjoyed the Hotel and our prime location. Warm Regards,

10/10 Excellent

Adele

Stayed 2 nights in Dec 2023

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Garðar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 5 star hotel, loveky pool, sauna, and relaxation room. Breakfast was excellent
Stayed 1 night in Oct 2023
Response from Grand Hotel Kempinski Riga Team on Oct 11, 2023
Dear Shelley, We are pleased to read your review. Thank you for choosing Grand Hotel Kempinski Riga during your visit to Latvia. We hope to welcome you back again.Kind Regards,

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very profesional and catered to any request. The location is perfect for tourism or business. Highly recomended.
Stayed 3 nights in Sep 2023
Response from Grand Hotel Kempinski Riga Team on Oct 5, 2023
Dear Julio,We are thrilled to read you enjoyed service and dedication provided by our colleagues. We are glad you enjoyed our location as it is close to all main Riga attractions and business centers. We are looking forward welcoming you back.Kind Regards,Grand Hotel Kempinski Riga Team

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I consider it the best in Riga.
Stayed 5 nights in Aug 2023
Response from Grand Hotel Kempinski Riga on Sep 12, 2023
Dear Richard, Thank you kindly for posting your review on Expedia. We are thrilled to read you find our hotel the best in Riga. We hope we can host you again.Kind Regards,

10/10 Excellent

Marinika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Really nice hotel at staff wasn’t super nice
Really great hotel in an OK part of Rica. Some of the staff was nice but others felt slimy like they were trying to cheat me out of some thing. Lots of extra fees for everything. A rollaway bed cost €80 a night which we were unaware of when booking.
Stayed 2 nights in Jul 2023
Response from Grand Hotel Kempinski Riga Team on Aug 1, 2023
Thank you for posting your review on Hotel.com. We are pleased to read you enjoyed our hotel and its location. We have reviewed in detail your feedback and have done necessary follow up. The surcharge for the extra bed is EUR 80, which is a supplement charge for the additional adult in the room, as the room was booked for two adults only.We thank you for your review and we hope that we are able to welcome you back in the nearest future.

10/10 Excellent

Marianne, Ann Arbor

Stayed 1 night in Jun 2023

10/10 Excellent

Sharon Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Delightful
Stayed 4 nights in Apr 2023
Response from Grand Hotel Kempinski Riga on Apr 13, 2023
Thank you for your review Sharon Mary!Your Grand Hotel Kempinski Riga team.

10/10 Excellent

Yehuda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Feb 2023
Response from Grand Hotel Kempinski Riga on Mar 11, 2023
Thank you for your rating! Your Grand Hotel Kempinski Riga team

10/10 Excellent

NICHOLAS, Washington

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
A great place for an anniversary!
Response from Grand Hotel Kempinski Riga on Feb 27, 2023
Thank you for your kind words and we do hope welcoming you back very soon again.

10/10 Excellent

Yaron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2022
Response from Grand Hotel Kempinski Riga on Feb 27, 2023
Thank you for your rating!

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with a wonderful location
Response from Grand Hotel Kempinski Riga on Dec 30, 2022
Dear Timothy, Thank you for your rating and kind words. The entire team wishes you a healthy and Happy New Year 2023 and is looking forward to welcome you back soon again.

8/10 Good

I

Stayed 2 nights in Dec 2022
Response from Grand Hotel Kempinski Riga on Dec 12, 2022
Thank you I for your feedback!

10/10 Excellent

Mustafa Erhan

Stayed 1 night in Dec 2022
Response from Grand Hotel Kempinski Riga on Dec 12, 2022
Thank you for your rating!

10/10 Excellent

James Morrison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the finest hotel we have ever stayed in. The staff were lovely. Could not help enough. The food in the hotel was first class. The facilities in the hotel were second to none. If I could give this hotel a 6 stars I would. We loved our stay. Can't recall another time when we felt the hotel contributed greatly to our overall lovely holiday. This hotel exceeded all of our expections. We were pampered. Thank you Kempinski staff.
Stayed 5 nights in Oct 2022
Response from Grand Hotel Kempinski Riga on Oct 14, 2022
Dear Mr. Morrison, Thank you for taking the time to share your experience with us. Your opinion, comfort, and overall experience are very important to us and we look forward to seeing you return.With sincere regards,Grand Hotel Kempinski Riga

10/10 Excellent

Shelley, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel! My room was lovely. The indoor pool was fabulous. It is a great location for the national ballet and opera.
Stayed 3 nights in Sep 2022
Response from Grand Hotel Kempinski Riga on Oct 10, 2022
Dear Shelley,Thank you for taking the time to evaluate our hotel. We are glad that you enjoyed your stay with us. We hope that we will have the opportunity to welcome you back to our hotel during your next trip to Riga. Best regards, Grand Hotel Kempinski Riga

10/10 Excellent

Dmitrijs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, in a center of the city, great location.
Stayed 3 nights in Aug 2022
Response from Grand Hotel Kempinski Riga on Sep 2, 2022
Dear Dmitry, Thank you for the highest rating. Looking forward to seeing you again at Grand Hotel Kempinski Riga. Best regards,Grand Hotel Kempinski Riga

10/10 Excellent

Steven

Great hotel in Vilnius
This is a lovely hotel- be sure to get a room overlooking the church. The buffet is very good as well.
Stayed 4 nights in Aug 2022
Response from Grand Hotel Kempinski Riga on Aug 26, 2022
Dear Steven, Thank you for your comments. Looking forward to welcoming you back. Best regards, Grand Hotel Kempinski Riga

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Grand Hotel Kempinski Riga on Aug 23, 2022
Dear Guest, We appreciate you for taking the time to evaluate your stay with us. Your opinion, comfort, and overall experience are very important to us and we look forward to seeing you return.With sincere regards,Grand Hotel Kempinski Riga

10/10 Excellent

Gevork, Glendale

Liked: Staff & service, property conditions & facilities
Excellent location and a great hotel.
Stayed 7 nights in Jul 2022
Response from Grand Hotel Kempinski Riga on Aug 8, 2022
Dear Gevork, Thank you for taking the time to evaluate our hotel. Your opinion, comfort, and overall experience are very important to us and we look forward to seeing you return. With sincere regards, Grand Hotel Kempinski Riga

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for weekend city break.
Stayed 1 night in Jul 2022
Response from Grand Hotel Kempinski Riga on Jul 31, 2022
Dear Guest, Thank you for taking the time to review our hotel. We are proud that you enjoyed your stay with us and highlighted our services. Looking forward to welcoming you next time. Best regards, Leon Baum General Manager

10/10 Excellent

Maris

Stayed 1 night in Jul 2022
Response from Grand Hotel Kempinski Riga on Jul 31, 2022
Dear Maris, Thank you for taking the time to evaluate our hotel. Looking forward to welcoming you next time. Best regards, Leon Baum General Manager

10/10 Excellent

Hussein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious stay
Amazing hotel . Great location by the Old Town and train/bus stations as well as shopping . Wonderful and attentive staff . The spa was just incredible with three separate saunas. Would love to stay here again !
Stayed 7 nights in Jul 2022
Response from Grand Hotel Kempinski Riga on Jul 19, 2022
Dear Guest, Thank you for your feedback. We look forward to seeing you return. With sincere regards, Grand Hotel Kempinski Riga

10/10 Excellent

RON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff
Stayed 4 nights in Jul 2022
Response from Grand Hotel Kempinski Riga on Jul 15, 2022
Dear Guest, We appreciate you for taking the time to evaluate our hotel. Your opinion, comfort, and overall experience are very important to us and we look forward to seeing you return. With sincere regards, Grand Hotel Kempinski Riga

2/10 Terrible

Shahab

I was told this is the best hotel in Riga and when I checked into my room it was very hot 77F(25c) I set the AC to 64F(18C) and waited a couple of hours and the lowest it got was 70F(21.5C) I went downstairs and complained and they the general manager explained to me that the new laws in europe do not allow the rooms to be cooler than 70F(21.5C) that apparently guests were getting sick when its too cold, I did not buy that BS and to top it off when I would leave for dinner and drinks at night and come back to the room they would turn off the ac while I was gone so imagine having to wait another 3-4 hours till the room kinda cools off again, I checked with near by hotels about such AC laws in europe and they laughed and said they never heard anything about this before. It is a very hot summer here in Riga and a property such as this should at least be able to provide fans to the rooms if they cant lower the AC, if you like a cold room then dont stay there, it was the worst 3 nights of my trip so far and glad I left that hotel today.
Stayed 1 night in Jun 2022
Response from Grand Hotel Kempinski Riga on Jun 29, 2022
Dear Guest, Thank you for taking the time to share your experience. Every guest's opinion is appreciated. It is sad to hear that AC condition made your stay unpleasant and caused inconveniences. All the information is communicated to the Engineering department for investigation. Please accept our sincere apologies for that situation. We hope that we will have the opportunity to welcome you back again and improve your experience on our property. Best regards, Grand Hotel Kempinski Riga

2/10 Terrible

Shahab

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was told this is the best hotel in Riga and when I checked into my room it was very hot 77F(25c) I set the AC to 64F(18C) and waited a couple of hours and the lowest it got was 70F(21.5C) I went downstairs and complained and they the general manager explained to me that the new laws in europe do not allow the rooms to be cooler than 70F(21.5C) that apparently guests were getting sick when its too cold, I did not buy that BS and to top it off when I would leave for dinner and drinks at night and come back to the room they would turn off the ac while I was gone so imagine having to wait another 3-4 hours till the room kinda cools off again, I checked with near by hotels about such AC laws in europe and they laughed and said they never heard anything about this before. It is a very hot summer here in Riga and a property such as this should at least be able to provide fans to the rooms if they cant lower the AC, if you like a cold room then dont stay there, it was the worst 3 nights of my trip so far and glad I left that hotel today.
Stayed 2 nights in Jun 2022
Response from Grand Hotel Kempinski Riga on Jun 29, 2022
Dear Guest, Thank you for taking the time to share your experience. Every guest's opinion is appreciated. It is sad to hear that AC condition made your stay unpleasant and caused inconveniences. All the information is communicated to the Engineering department for investigation. Please accept our sincere apologies for that situation. We hope that we will have the opportunity to welcome you back again and improve your experience on our property. Best regards, Grand Hotel Kempinski Riga

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room. Great employees. Only problem was one night cleaners left message they could not that night prepare my room for sleep. Odd. But great hotel and I will return.
Stayed 6 nights in Jun 2022
Response from Grand Hotel Kempinski Riga on Jun 13, 2022
Dear David, Thank you for taking the time to share your experience at Grand Hotel Kempinski Riga. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you next time. With kind regards, Leon Baum General Manager

10/10 Excellent

Bojan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Grand Hotel Kempinski Riga on May 18, 2022
Dear Guest, Thank you for your feedback. Best regards, Grand Hotel Kempinski Riga

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Latvia. Superb spa facilities.
This is truly a five star hotel with superb pool, sauna, fitness and spa facilities, that are comparable to five star hotels in London / Milan / NY. Other facilities include a roof terrace with a beautiful view of Riga, a 24hr casino, and a smoking cigar room. We had a problem with our bathroom which was rectified quickly. The room was luxurious, comfortable and well insulated and heated. We were impressed by this hotel and would definitely like to return.
Stayed 1 night in Apr 2022
Response from Grand Hotel Kempinski Riga on Apr 19, 2022
Dear Guest, Thank you for taking the time to share your hotel experience. The design of the hotel was created based on the concept and traditions of the brand, as well as the historical integrity and individuality of the building. Our team is proud to provide the best services for guests. We will be glad to see you again. Sincerely, Leon Baum General Manager

10/10 Excellent

Kasparas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

Arkadi

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is pretty new which is a plus since the facilities and amenities are in a good shape though staff might require to be more skilled and experienced in hospitality. Girls on reception are being lost sometimes at simple tasks and not that great in English. Room service people are not that accurate in timing prognosis.
Stayed 1 night in Feb 2022
Response from Grand Hotel Kempinski Riga on Feb 21, 2022
Dear Guest, Thank you for your feedback. Every guest comment is highly appreciated. It is the best way for improvements. Your review was communicated to departmental manager to clarify what is missing in services and avoid such comments in future. Please accept our sincere appologies for caused inconvenience. We hope to have the opportunity to welcome you again at Grand Hotel Kempinski Riga.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022
Response from Grand Hotel Kempinski Riga. on Feb 21, 2022
Dear Guest, Thank you for taking the time to rate your stay with us. Your possitive feedback is the best reward for our team. Looking forward to welcome you again at Grand Hotel Kempinski Riga.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel, great amenities and great staff!!
Amazing hotel! Our stay was very enjoyable and lovely. Staff are super friendly, very clean, amazing amenities. The only 2 set backs i can say is that we were there in a time when they were short staffed. And the second set back is their cigars were kept in low humidity 55% to 60%.. as a cigar smoker, this is the reason why i take my cigars always with me. If you want to charge the customers for their own cigar or give the option to purchase, please keep eye on the stock you sell and how it’s presented. But all in all, everything was perfect!
Stayed 3 nights in Dec 2021
Response from Grand Hotel Kempinski Riga. on Jan 3, 2022
Dear Guest, Thank you for taking the time to share your experience at Grand Hotel Kempinski Riga. We are pleased to hear that you enjoyed your stay with us and took good pride in highlighting our wonderful product, outstanding staff, and lavish breakfast. Your feedback is highly appreciated. We look forward to welcoming you next time. With kind regards, Leon Baum General Manager

8/10 Good

Olga

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and rooms
Great hotel close to everything, nice rooms and good breakfast. Parking service was not so fast.
Beautiful Riga architecture (Art Nouveau Museum)
Wonderfully restored building
Historical jewel
Stayed 2 nights in Oct 2021
Response from Grand Hotel Kempinski Riga on Oct 20, 2021
Dear Olga, We appreciate you for taking the time to share your experience with us. Your opinion and comfort overall are very important to us and we look forward to seeing you return. With sincere regards, Grand Hotel Kempinski Riga

8/10 Good

Juan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Grand Hotel Kempinski Riga on Sep 13, 2021
Dear Juan, Thank you for taking the time to share your experience at Grand Hotel Kempinski Riga. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you next time. With kind regards, Grand Hotel Kempinski Riga

10/10 Excellent

Vladyslav

Stayed 2 nights in Aug 2021
Response from Grand Hotel Kempinski Riga on Sep 20, 2021
Dear Vladyslav, Thank you for taking the time to evaluate our hotel. We are glad that you enjoyed your stay with us and highlighted our services. We are proud to provide the best services for guests together with our outstanding staff. Best regards, Leon Baum General Manager

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does not disappoint
Amazing hotel! Loved the decor and the food was wonderful! Chef Lopez greeted us with a smile and remembered all of our food preferences every morning. He is a treasure (Studio 22 was a highlight too!). Very comfortable room and welcoming bed. Would love to stay again if in Riga.
Stayed 2 nights in Jul 2021
Response from Grand Hotel Kempinski Riga on Aug 10, 2021
Dear Sandra, We appreciate you for taking the time to share your experience. Your opinion, comfort, and overall experience are very important to us and we look forward to seeing you return. With sincere regards, Grand Hotel Kempinski Riga

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Grand Hotel Kempinski Riga on Jul 14, 2021
Dear Tina, Thank you for your review. It is the best reward for the hotel and our team to get positive feedback and realize that we have reached your expectation and created beautiful memories. We will be glad to welcome you to our hotel next time. Best regards, Grand Hotel Kempinski Riga

10/10 Excellent

Pyry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Grand Hotel Kempinski Riga on Jul 5, 2021
Dear Guest, We appreciate you for taking the time to rate your experience with us on Expedia.com. Your opinion, comfort, and overall experience are very important to us and we look forward to seeing you return. With sincere regards, Grand Hotel Kempinski Riga

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from Grand Hotel Kempinski Riga on Sep 21, 2020
Dear Guest, Thank you for taking the time to evaluate our hotel. We are glad that you enjoyed your stay with us. Our team is proud to provide the best services for guests. We hope that we will have the opportunity to welcome you back to our hotel during your next trip to Riga. Best regards, Grand Hotel Kempinski Riga