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Reviews of Springhill Suites by Marriott Richmond Northwest

2.5 out of 5
Springhill Suites by Marriott Richmond Northwest
9960 Independence Park Drive, Richmond, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 567 out of 1000 reviews" "
Rating 8 - Good. 241 out of 1000 reviews" "
Rating 6 - Okay. 97 out of 1000 reviews" "
Rating 4 - Poor. 49 out of 1000 reviews" "
Rating 2 - Terrible. 46 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Shyren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very quick and easy. The lady was very nice at the front desk. When she saw us getting a coffee, she offered to make a fresh one. It was really nice of her, we really appreciate her thoughtfulness. We had a very long drive and she made us feel at ease and welcome. The property is clean and very convenient to everything. They also have a good variety for breakfast. Will stay again
Stayed 1 night in Mar 2024

10/10 Excellent

Ahlam

Stayed 1 night in Feb 2024
Response from Springhill Suites Richmond NW on Mar 11, 2024
We are so happy to hear you enjoyed your stay with us Ahlam! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excellent

Rose

Travelled with family
Liked: Staff & service, property conditions & facilities
Fantastic staff ! Check in was a breeze. The room was perfect for our needs .
Stayed 1 night in Feb 2024
Response from Springhill Suites Richmond NW on Mar 8, 2024
Thanks for staying with us Rose! We're glad that we were able to satisfy your needs during your stay.

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Feb 2024
Response from Springhill Suites Richmond NW on Mar 8, 2024
We are so happy to hear you enjoyed your stay with us Tracey! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. My 4th time here.
Stayed 2 nights in Feb 2024
Response from Springhill Suites Richmond NW on Mar 8, 2024
We are so happy to hear you enjoy staying with us Kenneth! We look forward to welcoming you again soon!

10/10 Excellent

Sierra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect distance for where I needed to go.
Stayed 1 night in Feb 2024
Response from Springhill Suites Richmond NW on Feb 23, 2024
We are so happy to hear you enjoyed your stay with us Sierra! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excellent

Melissa, Hollis

Liked: Cleanliness, staff & service, property conditions & facilities
Only problem, there were no extra pillows in the closet and extra towels for five people!
Stayed 1 night in Feb 2024
Response from Springhill Suites Richmond NW on Feb 23, 2024
We appreciate you taking the time to provide feedback from your recent stay with us Melissa. We are sorry to hear that we were not able to met all of your expectations during your stay. We hope to see you again so we can WOW you!

10/10 Excellent

Lauren

Liked: Property conditions & facilities
The front desk attendant was extremely kind and personable.
Stayed 1 night in Feb 2024
Response from Springhill Suites Richmond NW on Feb 19, 2024
We are so happy to hear you enjoyed your stay with us Lauren! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excellent

Javod

Travelled with partner
Liked: Amenities
It was great
Stayed 1 night in Feb 2024
Response from Springhill Suites Richmond NW on Feb 14, 2024
Thanks for staying with us Javod! We're glad that we were able to satisfy your needs during your stay.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
No issue whatever
Stayed 1 night in Feb 2024
Response from Springhill Suites Richmond NW on Feb 10, 2024
We are so happy to hear you enjoyed your stay with us Edward! Your feedback is appreciated and has been shared with our entire Team. We hope to welcome you back the next time you are in the Richmond area!

10/10 Excellent

Denise

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the staff greeting me with a genuine smile and willingness to help get me checked in! The pool was fun! And the breakfast was delightful. Not to mention the complimentary coffee throughout the day! :-)
Stayed 1 night in Feb 2024
Response from Springhill Suites Richmond NW on Feb 6, 2024
We are so happy to hear you enjoyed your stay with us Denise! Your feedback is appreciated and has been shared with our entire Team. We hope to welcome you back the next time you are in the Richmond area!

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the property
Stayed 1 night in Jan 2024
Response from Springhill Suites Richmond NW on Jan 29, 2024
We are delighted to hear you enjoyed your stay with us Sharon! We hope to welcome you back the next time you are in the Richmond area!

8/10 Good

Cherese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay, comfy beds, quiet, friendly staff.
Stayed 1 night in Jan 2024
Response from Springhill Suites Richmond NW on Jan 26, 2024
We are so happy to hear you enjoyed your stay with us Cherese! Your feedback is appreciated and has been shared with our entire Team. We hope to welcome you back the next time you are in the Richmond area!

6/10 Okay

Fadi

Travelled with family
Ok
Stayed 3 nights in Dec 2023
Response from Springhill Suites Richmond NW on Jan 26, 2024
We appreciate you taking the time to provide feedback from your recent stay with us Fadi. We are disappointed to hear you did not enjoy our recently renovated property and that we were not able to met all of your expectations during your stay. We hope to see you again so we can WOW you!

10/10 Excellent

Arthur

Stayed 1 night in Jan 2024
Response from Springhill Suites Richmond NW on Jan 26, 2024
We are delighted to hear you enjoyed your stay with us! We hope to welcome you back the next time you are in the Richmond area!

8/10 Good

Patrick

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Springhill Suites Richmond NW on Jan 12, 2024
Thanks for staying with us Patrick! We're glad that we were able to satisfy your needs during your stay.

10/10 Excellent

Bernard

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Springhill Suites Richmond NW on Jan 9, 2024
We are so happy to hear you enjoyed your stay with us Bernard! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excellent

Rosemarie

Stayed 1 night in Jan 2024
Response from Springhill Suites Richmond NW on Jan 26, 2024
We are delighted to hear you enjoyed your stay with us Rosemarie! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Springhill Suites Richmond NW on Jan 9, 2024
We are delighted to hear you enjoyed your stay with us Michael! We hope to welcome you back the next time you are in the Richmond area!

6/10 Okay

Julia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
A staff (exquisite kindness and compassionate help with needs of kids through elderly as we attended a family funeral), D owner investment/property upkeep (badly cracked bathtub; windows bolted shut despite a steep rise in COVID, flu, and RSV this winter; temperature unable to go below 65, leading to fragmented sleep for a family used to 62-degree nighttime temps (including 2 kids); only 1 person at desk at any given time, leading to unacceptable delays in service in the evening at times. Those wonderful employees deserve better owner investment in the property, and so do we consumers. Also, the property was extremely difficult to find from the street--hoping the leasing company that runs the office park can work with the hotel to provide clearer signage.
Stayed 1 night in Dec 2023
Response from Springhill Suites Richmond NW on Jan 9, 2024
We appreciate you taking the time to provide feedback from your recent stay with us Julia. We are disappointed to hear you did not enjoy our recently renovated property and that we were not able to met all of your expectations during your stay. We hope to see you again so we can WOW you!

4/10 Poor

Fadi

Stayed 1 night in Jan 2024
Response from Springhill Suites Richmond NW on Jan 26, 2024
We appreciate you taking the time to submit your honest feedback Fadi. We are disappointed to hear we failed to meet all of your expectations during your stay. We hope to welcome you again soon so we can deliver the guest experience you deserve!

10/10 Excellent

William, St Simons Island

Liked: Cleanliness, staff & service, property conditions & facilities
This property was great. Tammy at the front desk was particularly helpful with a very late night check-in. The rooms were large with comfortable beds and sitting area. Everything we needed. Good value! Thanks!
Stayed 5 nights in Dec 2023
Response from Springhill Suites Richmond NW on Jan 5, 2024
We are so happy to hear you enjoyed your stay with us William! Your feedback is appreciated and has been shared with Tammy. We hope to welcome you back the next time you are in the Richmond area!

10/10 Excellent

Jessica, Senoia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk staff even though it was a late night check in. Rooms are clean and well maintained.
Stayed 1 night in Dec 2023
Response from Springhill Suites Richmond NW on Dec 30, 2023
Thanks for staying with us Jessica! We're glad that we were able to satisfy your needs during your stay.

6/10 Okay

JoAnne

Liked: Cleanliness, staff & service
O.K. Hotel
It is a nice hotel, but needs renovations. I was on the 3rd. floor and could hear the people above me walking and the floor was creaking. Finally after 12mn, they stopped! Even my floor creaked. It was clean. The bed is just o.k. I would rather stay at a hotel with good mattresses! Then at 6 am, a truck was changing the garbage bins next door at restaurant!
Stayed 1 night in Dec 2023
Response from Springhill Suites Richmond NW on Dec 30, 2023
We appreciate you taking the time to provide feedback from your recent stay with us JoAnne. We are disappointed to hear you did not enjoy our recently renovated property and that we were not able to met all of your expectations during your stay. We hope to see you again soon so we can WOW you!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Springhill Suites Richmond NW on Dec 30, 2023
We are delighted to hear you enjoyed your stay with us! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, easy check in
Stayed 1 night in Dec 2023
Response from Springhill Suites Richmond NW on Feb 1, 2024
Thanks for staying with us Emily! We're glad that we were able to satisfy your needs during your stay.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to everything you would need
Stayed 1 night in Dec 2023
Response from Springhill Suites Richmond NW on Dec 30, 2023
We are delighted to hear you enjoyed your stay with us Joseph! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excellent

Cecilia

Liked: Cleanliness
Clean, comfortable space
Stayed 1 night in Dec 2023
Response from Springhill Suites Richmond NW on Dec 30, 2023
We are delighted to hear you enjoyed your stay with us Cecilia! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience all round
Stayed 1 night in Dec 2023
Response from Springhill Suites Richmond NW on Dec 30, 2023
We are delighted to hear you enjoyed your stay with us Ian! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excellent

Zebedee G

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Springhill Suites Richmond NW on Dec 30, 2023
Thanks for staying with us Zebedee! We're glad that we were able to satisfy your needs during your stay.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is great. It did not list in the amenities that they have an indoor pool, or I would have packed my bathing suit. The bed is a bit too firm for my taste, but everything else is wonderful. I will stay here each time I come to Richmond to see family.
Stayed 2 nights in Dec 2023
Response from Springhill Suites Richmond NW on Dec 26, 2023
We are delighted to hear you enjoyed your stay with us! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excellent

Brittany

Stayed 1 night in Dec 2023
Response from Springhill Suites Richmond NW on Jan 26, 2024
Thanks for staying with us Brittany! We're glad that we were able to satisfy your needs during your stay.

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Springhill Suites Richmond NW on Dec 26, 2023
Thanks for staying with us Colleen! We're glad that we were able to satisfy your needs during your stay.

10/10 Excellent

Ariane

Stayed 1 night in Dec 2023
Response from Springhill Suites Richmond NW on Dec 24, 2023
We are delighted to hear you enjoyed your stay with us Ariane! We hope to welcome you back the next time you are in the Richmond area!

6/10 Okay

Ronald Dempsey

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I was told they were short staff at check-in and we can elect for room services or not. No cleaning supplies was offered or provided. We was informed late evening there would be water service interruption on Monday from 8am - 5pm. That means no bathing or restrooms usage during this time.
Stayed 4 nights in Dec 2023
Response from Springhill Suites Richmond NW on Dec 24, 2023
We appreciate you taking the time to submit your honest feedback Ronald. We are disappointed to hear we failed to meet all of your expectations during your stay. We hope to welcome you again soon so we can deliver the guest service you deserve!

8/10 Good

Erica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Springhill Suites Richmond NW on Dec 24, 2023
Thanks for staying with us Erica! We're glad that we were able to satisfy your needs during your stay.

10/10 Excellent

CRYSTAL

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was a great stay for me and my family! We were greeted with great hospitality and the room was great!
Stayed 1 night in Dec 2023
Response from Springhill Suites Richmond NW on Dec 19, 2023
Thanks for staying with us Crystal! We're glad that we were able to satisfy your needs during your stay.

8/10 Good

Makayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Springhill Suites Richmond NW on Dec 19, 2023
We appreciate you taking the time to provide feedback from your recent stay with us Makayla. We are disappointed to hear we were not able to met all of your expectations during your stay. We hope to see you again soon so we can WOW you!

10/10 Excellent

Sandra

Stayed 1 night in Dec 2023
Response from Springhill Suites Richmond NW on Jan 9, 2024
Thanks for staying with us Sandra! We're glad that we were able to satisfy your needs during your stay.

10/10 Excellent

Mujeebullah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are very good people!!
Stayed 1 night in Dec 2023
Response from Springhill Suites Richmond NW on Dec 8, 2023
We are delighted to hear you enjoyed your stay with us! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excellent

Saunders

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was nice and relaxing which i needed as i was there while my car was being repaired at the Toyota dealership down the road!
Stayed 1 night in Dec 2023
Response from Springhill Suites Richmond NW on Dec 8, 2023
Thanks for staying with us Saunders! We're glad that we were able to satisfy your needs during your stay.

10/10 Excellent

Matthew

Travelled with partner
Liked: Amenities
Good Service and Clean Room
Stayed 2 nights in Dec 2023
Response from Springhill Suites Richmond NW on Dec 8, 2023
We are delighted to hear you enjoyed your stay with us Matthew! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great space for family of 4 or 5
Excellent breakfast. Comfortable room and beds. Loved the room layout. 2 sinks, extra privacy. Bathroom floor could have been cleaner but other than that it seemed clean.
Stayed 1 night in Dec 2023
Response from Springhill Suites Richmond NW on Dec 8, 2023
Thanks for staying with us Pamela! We're glad that we were able to satisfy your needs during your stay.

10/10 Excellent

Pete

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. Staff was friendly. Nice breakfast.
Stayed 1 night in Nov 2023
Response from Springhill Suites Richmond NW on Dec 1, 2023
Thanks for staying with us Pete! We're glad that we were able to satisfy your needs during your stay.

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed and bedding.
Stayed 1 night in Nov 2023
Response from Springhill Suites Richmond NW on Dec 1, 2023
Thanks for staying with us Betty! We're glad that we were able to satisfy your needs during your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Springhill Suites Richmond NW on Nov 23, 2023
We are delighted to hear you enjoyed your stay with us! We hope to welcome you back the next time you are in the Richmond area!

10/10 Excellent

SHELLA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Springhill Suites Richmond NW on Nov 23, 2023
Thanks for staying with us Shella! We're glad that we were able to satisfy your needs during your stay.

2/10 Terrible

YUJI

Stayed 1 night in Nov 2023
Response from Springhill Suites Richmond NW on Dec 1, 2023
We appreciate you taking the time to submit your honest feedback Yuji. We are disappointed to hear we failed to meet all of your expectations during your stay. We hope to welcome you again soon so we can deliver the guest service you deserve!

8/10 Good

AJAY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's location and cleanliness are good
Had good experience
Stayed 3 nights in Nov 2023
Response from Springhill Suites Richmond NW on Nov 12, 2023
We are delighted to hear you enjoyed your stay with us Ajay! We hope to welcome you back the next time you are in the Richmond area!

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Springhill Suites Richmond NW on Nov 12, 2023
We appreciate you taking the time to submit your honest feedback Dominique. We are disappointed to hear we failed to meet all of your expectations during your stay. We hope to welcome you again soon so we can deliver the guest service you deserve!