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Reviews of Motel 6 Sandston, VA - Richmond, Va

2 out of 5
Motel 6 Sandston, VA - Richmond, Va
5704 Williamsburg Rd, Sandston, VA

Reviews

6.2
Rating 10 - Excellent. 212 out of 1002 reviews" "
Rating 8 - Good. 232 out of 1002 reviews" "
Rating 6 - Okay. 186 out of 1002 reviews" "
Rating 4 - Poor. 135 out of 1002 reviews" "
Rating 2 - Terrible. 237 out of 1002 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Darnesha

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I need a refund the WiFi didn’t work and the room had ants
Stayed 1 night in May 2024

8/10 Good

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in May 2024
Response from Management on May 23, 2024
Hello Katherine,Thank you for taking time to rate and post a review in regards to your most recent stay at our property. We look forward to seeing you again soon.

6/10 Okay

Rhonda

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Management on May 20, 2024
Dear Ms. Rhonda, Thank you for taking time to rate and review your recent stay at our property, we look forward to seeing you soon.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in May 2024
Response from Management on May 17, 2024
Dear Guest,Thank you for taking time to rate and review your recent stay at our property, we look forward to seeing you soon.

6/10 Okay

Andrew

Business traveller
Disliked: Cleanliness
Its location. It can be better with a cleaning spruce up.
Stayed 1 night in May 2024
Response from Management on May 16, 2024
Dear Guest,Thank you for taking time to rate and post a review in regards to your most recent stay at our property. We value the feedback of our guest, past as well as present, thank you for providing me with this matter, so we can address it for future guest.

6/10 Okay

Jayne

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I made the reservation due to location near the airport. Bad idea. Light coming through cracks around the door. People and dogs were noisy. Even had to kill a roach in the bathtub....so didn't use the tub.
Stayed 1 night in May 2024
Response from Management on May 7, 2024
Dear Guest,My sincerest apologies for not exceeding your expectations during your brief stay with us. I will pass along these concerns to the appropriate department to address and fix these concerns.

6/10 Okay

Matt

Travelled with family
Liked: Cleanliness, property conditions & facilities
We had a minor problem our first night, but they resolved it for it second night and our stay was very comfortable.
Stayed 2 nights in May 2024
Response from Management on May 6, 2024
Dear Guest, Thank you for taking time to rate your recent stay at our property. We are truly sorry for first nigh inconvenience, We look forward to seeing you again soon.

6/10 Okay

Marquisha

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Bugs roaches
Stayed 2 nights in Apr 2024
Response from Management on May 1, 2024
Dear Guest,My sincerest apologies for not exceeding your expectations during your brief stay with us. I will pass along this concern to my local pest control officer and have this matter addressed and taken care of immediately.

2/10 Terrible

Anne K

Disliked: Cleanliness, staff & service, property conditions & facilities
This facility looks nothing like the photographs. It is clearly being used for housing for the unhoused as there is a sign in the lobby directing residents to the weekly soup kitchen that takes place at the park lot. There were a dozen people wandering the parking lot and balconies with open alcohol in hand. It sits in a row of about 6 to 7 very old motels, some of which are now abandoned. I had booked a single king non-smoking room indicating.I was traveling with a small dog. Upon arrival I was advised that all of the pet friendly rooms are the smoking rooms. Not Advertised anywhere in their booking process. I left before even seeing the room assured by the front desk that I would not be charged as I could not use a smoking room as an asmatic. One of the worst motel six locations I have ever seen in the united states.
Stayed 1 night in Apr 2024
Response from Management on May 1, 2024
Dear Guest,My sincerest apologies for not exceeding your expectations during your brief stay with us. It is a local church in our area, who goes around to motels/hotels in the Sandston area and offer lunch bag meals for families with children who may need a healthy snack during their brief stay. Again, my sincerest apologies for not exceeding your expectations during your brief stay with us

6/10 Okay

Faith

Travelled with family
Liked: Staff & service
This location is ok for a short, weekend stay. The room was decent, but it could have been cleaned better and the furniture needs to be upgraded.
Stayed 2 nights in Apr 2024
Response from Management on Apr 13, 2024
Dear Guest,Thank you for taking time to rate your most recent stay. We value the feedback from each guest, past present and future. I will use this feedback to better help the experience for current and future guest.

2/10 Terrible

Madison

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cigarette burns in blankets. Roaches and mold everywhere. Staff were incredibly rude and threatened me and my colleague at one point for us complaining to Expedia. Would never recommend this place to anyone, it should be condemned.
Stayed 3 nights in Mar 2023
Response from Management on Apr 9, 2024
Dear Guest,My sincerest apologies for not exceeding your expectations, I will personally look into this matter and address it accordingly. This will not be allowed or tolerated. Again, my sincerest apologies for this matter. I hope you will return to allow us a second opportunity to provide you with a more memorable stay.

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
QuThe bfvca
Stayed 1 night in Mar 2024
Response from Management on Apr 15, 2024
Dear Guest, Thank you for taking time to rate your most recent stay at our property. We look forward to seeing you again soon.

10/10 Excellent

Latoya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers are all very friendly and helpful
Stayed 1 night in Apr 2024
Response from Management on Apr 4, 2024
Dear Guest,Thank you for taking time to rate your recent stay at our property. I was pass along this kind message to my staff which I know they will greatly appreciate it.

10/10 Excellent

Latoya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel with nice workers very friendly and family oriented
Stayed 2 nights in Mar 2024
Response from Management on Apr 2, 2024
Dear Guest,Thank you for taking time to rate and post a review in regards to your recent experience while staying at our property. We look forward to seeing you again soon.

2/10 Terrible

Nia

Roaches was everywhere
Stayed 1 night in Mar 2024
Response from Management on Apr 1, 2024
Dear Guest,My sincerest apologies for not exceeding your expectations during your brief stay with us. I will pass along this matter of concern, to my local pest provider. So this can be addressed and taken care of.

6/10 Okay

Dawn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We stayed here because of the proximity to the airport. The staff were very nice and friendly. The walls are quite thin so it was a bit loud through most of the night.
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
Dear Guest,Thank you for taking time to rate and post a review in regards to your most recent stay at our property. I would like to apologize for any inconvenience this may have caused due to loud noises. I hope you will return again to allow us a second opportunity to provide you with a more memorable stay.

10/10 Excellent

Jordan

Stayed 1 night in Mar 2024
Response from Management on Apr 13, 2024
Dear Guest,Thank you for taking time to rate your most recent stay at our property. We look forward to seeing you again soon.

8/10 Good

Nicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
Dear Guest,Thank you for taking time to rate your recent stay at our property. We look forward to seeing you again soon.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 1 night in Mar 2024
Response from Management on Mar 24, 2024
Dear Guest, Thank you for taking time to rate your most recent stay at our property. We look forward to seeing you again soon. Regards, Management

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing always
Stayed 1 night in Mar 2024
Response from Management on Mar 24, 2024
Dear Guest, Thank you for taking time to rate your most recent stay at our property. We look forward to seeing you again soon. Regards, Management

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent decision
Stayed 1 night in Mar 2024
Response from Management on Mar 24, 2024
Dear Guest, Thank you for taking time to rate your most recent stay at our property. We look forward to seeing you again soon. Regards, Management

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like how the price kept changing each day
Stayed 1 night in Mar 2024
Response from Management on Mar 18, 2024
Dear Guest,Thank you for taking time to rate your recent stay at our property, we look forward to seeing you again soon.Regards,Management

8/10 Good

Emily

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Management on Mar 18, 2024
Dear Guest,Thank you for taking time to rate your most recent stay at our property. We look forward to seeing you again soon.Regards,Management

6/10 Okay

Dylan

Travelled with family
Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Mar 2024
Response from Management on Mar 18, 2024
Dear Guest,Thank you for taking time to rate your recent stay at our property, we look forward to seeing you again soon.Regards,Management

6/10 Okay

Anthony

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Management on Mar 18, 2024
Dear Guest,Thank you for taking time to rate your recent stay at our property, we look forward to seeing you again soon.Regards,Management

8/10 Good

Cordell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neighbors needed to go to sleep. Noisy all night. Staff was warm and engaging!
Stayed 2 nights in Mar 2024
Response from Management on Mar 18, 2024
Dear Guest,Thank you for taking time to rate your recent stay at our property, we look forward to seeing you again soon.Regards,Management

8/10 Good

Ashley

Curbing area
Stayed 2 nights in Mar 2024
Response from Management on Mar 18, 2024
Dear Guest,Thank you for taking time to rate your recent stay at our property, we look forward to seeing you again soon.Regards,Management

2/10 Terrible

Reinaldo

Disliked: Staff & service
Left brand new timberland boots in room the housekeeper didn’t report the findings and took them home so now $200 in boots gone all because a housekeeper not being honest and do her job correctly and turn in anything left behind…..
Stayed 1 night in Mar 2024
Response from Management on Mar 18, 2024
Dear Mr. Reinaldo,My sincerest apologies for not exceeding your expectations during your brief stay with us. I would like to further investigate this matter, it is highly unacceptable and will not be tolerated.Kind regards,Management

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk ladies are amazing
Stayed 1 night in Mar 2024
Response from Management on Mar 11, 2024
Hello Gary,Thank you for taking time to acknowledge my front desk staff, I will pass along those kind words, I know they will truly appreciate them.

8/10 Good

Alex, Richmond

Travelled with partner
Liked: Cleanliness, amenities
The property met our needs. The complementary coffee in the morning helped get us going on these cold winter days! :)
Stayed 2 nights in Mar 2024
Response from Management on Mar 4, 2024
Dear Alex, ,Thank you for taking time to rate your most recent experience at our property. We look forward to seeing you again soon.Regards,Management

2/10 Terrible

Ryan

Liked: Staff & service
Disliked: Cleanliness, amenities
Checked in after landing at the Richmond airport, immediately requested a refund. The "non smoking room" bedding reaked like cigarette smoke.
Stayed 1 night in Feb 2024
Response from Management on Feb 26, 2024
Hi Ryan, We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When walking into the room, we were met by a clean smelling room. The only negative is there was no hair dryer in the room. Other than that this motel gets a thumbs up!
Stayed 2 nights in Feb 2024
Response from Management on Feb 12, 2024
Hello Heather,Thank you for taking time to rate your recent experience at our property during your brief stay. I am ecstatic you had a pleasant stay and would like to inform you that we do however offer hair dryers, we just keep them located at the front desk and are available upon request. We look forward to seeing you again really soon.Regards,Management

10/10 Excellent

Ada

Liked: Cleanliness, staff & service
The property is good for the price
Stayed 1 night in Feb 2024
Response from Management on Feb 8, 2024
Dear Valued Guest,Thank you for taking time to rate your most recent experience at our property. We look forward to seeing you again soon.Regards,Management

8/10 Good

Kisha

Response from Management on Jan 26, 2024
Dear Guest,Thank you for taking time to rate your most recent experience while staying at our property. We look forward to seeing you again soon.Regards,

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management on Jan 26, 2024
Dear Guest,Thank you for taking time to rate your most recent experience while staying at our property. We look forward to seeing you again soon.Regards,

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Roaches, people that were not staying there knocking on your door or standing by your room making as much noise as possible.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 9, 2024
Hi Traveler,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member was courteous and helpful. They was easy to get whatever i needed.
Stayed 4 nights in Dec 2023
Response from Management on Dec 26, 2023
Dear Guest,Thank you for taking time to rate your most recent experience while staying at our property. We look forward to seeing you again soon.Regards,

2/10 Terrible

karen

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Management on Dec 26, 2023
Dear Guest,Thank you for taking time to rate your most recent experience while staying at our property. We look forward to seeing you again soon.Regards,

10/10 Excellent

HANNAH

Stayed 5 nights in Dec 2023
Response from Management on Jan 26, 2024
Dear Guest,Thank you for taking time to rate your most recent experience while staying at our property. We look forward to seeing you again soon.Regards,

2/10 Terrible

Jing

Disliked: Cleanliness, property conditions & facilities
Not good place to stay
Stayed 4 nights in Dec 2023
Response from Brand Experience Team on Dec 12, 2023
We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Cameron A. #Team6

2/10 Terrible

Michael

Disliked: Property conditions & facilities
Cockroaches, smoking smell. Just disgusting.
Stayed 3 nights in Dec 2023
Response from Brand Experience Team on Dec 12, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Cameron A. #Team6

10/10 Excellent

Nancy

Stayed 2 nights in Nov 2023
Response from Management on Dec 26, 2023
Dear Guest,Thank you for taking time to rate your most recent experience while staying at our property. We look forward to seeing you again soon.Regards,Darcell Walker

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ff
Stayed 5 nights in Nov 2023
Response from Management on Nov 24, 2023
Hello Luis,Thank you for taking time to rate your most recent stay at our property. We look forward to seeing you again soon.

10/10 Excellent

Abdishakur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport
Stayed 1 night in Nov 2023
Response from Management on Nov 24, 2023
Thank you for taking time to rate your most recent stay at our property. We look forward to seeing you again soon.

10/10 Excellent

June

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in around 8pm. Ms. Veronica at the front desk was very nice. She helped me out a lot. She was very respectful.
Stayed 1 night in Nov 2023
Response from Management on Nov 18, 2023
Dear Guest,Thank you for taking time to rate and post a review in regards to your recent stay at our property. I am ecstatic you had a pleasant stay with us and look forward to seeing you again soon

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on Nov 18, 2023
Dear Guest,Thank you for taking time to rate your most recent stay at our property. I'm hopeful you will return to allow us a second opportunity to provide you a more memorable stay.

2/10 Terrible

Anthony

Improper charges
Stayed 2 nights in Nov 2023
Response from Management on Nov 18, 2023
Dear Guest, Thank you staying with us. Can you please reach expedia or call us for your charges. We would like to correct if we made any mistake with your billing.

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Management on Nov 8, 2023
Dear Guest,Thank you for taking time out to rate your recent stay at our property. We look forward to seeing you again soon.

6/10 Okay

Jamie

Disliked: Cleanliness, amenities, property conditions & facilities
Although check-in went okay, the four men hanging around inside the lobby (who seemed live there?), were a little unsettling. The noise of people yelling and slamming car doors outside the room late at night was distracting, and the constant police presence in the parking lot made me wonder if I chose the wrong location to stay. I doubt I would stay here again.
Stayed 1 night in Nov 2023
Response from Management on Nov 8, 2023
Dear Guest,Thank you for taking time to rate your recent experience during your brief stay with us. I will be sure to pass along these concerns to the appropriate department. However, police security is a brand standard which requires police security/presence 4 days a week. If you ever decide to return please feel free to contact the front desk in regards to any noise complaints and staff with address the issue in a timely manner.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service
Awesome!
Stayed 1 night in Oct 2023
Response from Management on Nov 8, 2023
Dear Guest,Thank you for taking time to rate and post a review in regards to your recent stay at our property.