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Reviews of La Quinta Inn & Suites by Wyndham Richmond-Midlothian

2.5 out of 5
La Quinta Inn & Suites by Wyndham Richmond-Midlothian
1301 Huguenot Road, Midlothian, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 498 out of 1104 reviews" "
Rating 8 - Good. 322 out of 1104 reviews" "
Rating 6 - Okay. 147 out of 1104 reviews" "
Rating 4 - Poor. 79 out of 1104 reviews" "
Rating 2 - Terrible. 58 out of 1104 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotels we have ever stayed in. The staff was fantastic, especially Dee in the complimentary kitchen area. The location could not have been better. The rooms were spotless and the housekeepers were personable and very helpful. It might not have been the ritziest but personalities and cleanliness more than made the difference. I would come back to this hotel again and again.
Stayed 3 nights in May 2024

8/10 Good

Pedro M, Tampa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Just 1 elevator in operations... and it failed. So that we had to use the stairs to offload our luggage,
Stayed 6 nights in Mar 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, always available to assist.
Stayed 3 nights in May 2024

10/10 Excellent

SHARONDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, clean and quiet
Stayed 2 nights in May 2024

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable stay
Stayed 3 nights in May 2024

8/10 Good

natalie

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dee who does the breakfast buffet was great. The staff at the front desk were kind and helpful and friendly
Stayed 1 night in May 2024

8/10 Good

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, great friendly staff’
Stayed 2 nights in May 2024

2/10 Terrible

Melanie

Travelled with family
Disliked: Staff & service, amenities
My experience was not the best At all the front desk receptionist called my room. Her name was Helena and she stated that my card was declined so of course I go downstairs to get things sorted out and I explained to her that she was trying to run my card for a second time and she goes and puts her hand up in my face and tells me that my card was still being declined. I ended up having to give her permission to speak to my banker so that way she would understand she was running my card for the second Time, she was very disrespectful and rude. She made me feel less goes on to say my account was overdrawn and of course I know that my account was not overdrawn but instead of her admitting she was wrong she blamed it on the person who checked me in. When I walk away to finished checking out of my hotel room, she then yells down the hallway that she did call her manager, and the manager told her to call me? I will never stay at this hotel again because of the way I was treated by the front desk. She had no customer service skills or knowledge how to handle a situation like this already ran my card and received the funds. She claims it was because whoever checked me and put it in as a credit card and not a debit card, go figure 🙄 But she apologize for her nasty attitude or her poor customer service skills.
Stayed 1 night in May 2024

4/10 Poor

Sarah, Sneads Ferry

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was old, dated air conditioner did not work, and the room smell like piss
Stayed 3 nights in May 2024

10/10 Excellent

Sherri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place!! Would stay here again.
Stayed 3 nights in May 2024

10/10 Excellent

Marcia

Stayed 4 nights in May 2024

10/10 Excellent

Leah

Travelled with partner
Liked: Amenities
We stayed here for a wedding, everything was great and staff was friendly
Stayed 2 nights in May 2024

10/10 Excellent

Chaun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled fresh and clean
Stayed 1 night in May 2024

8/10 Good

MaryJean, Grandville

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Only one elevator was working. Instead of changing the linen when I asked, I was told by the lady at the Front Desk to do it myself
Stayed 3 nights in May 2024

8/10 Good

Angella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at the hotel was good. The young man that checked us in was really nice and the lady that checked us out too. Breakfast could have a few more food options but overall a decent breakfast. Would book again if we travel to that area again.
Stayed 2 nights in May 2024

8/10 Good

Bridget gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a great area. Everything was very convenient and I especially like I was very, very close to the mall. Only steps away really enjoy that. Because I have my granddaughters and that was perfect for them.
Stayed 4 nights in May 2024

4/10 Poor

Anita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Beds too high, few spiders in room, rooms very small Breakfast was good and staff friendly
Stayed 2 nights in May 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great as always
Stayed 3 nights in May 2024

10/10 Excellent

Vicky

Liked: Staff & service
The property is visually displeasing. The front doors have not been cleaned in a while. The headboard had a liquid splatter on it. The nightstand drawer is crooked. The phone in the bedroom is so old it's yellow. These are just a few observations that come to mind immediately. The staff and service get 5 stars.
Stayed 1 night in May 2024

4/10 Poor

Laroy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful experience. My first and last time ever staying at this place
Stayed 1 night in May 2024

8/10 Good

Arthur

Stayed 2 nights in May 2024

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel charged us more than Expedia did. Doors closed very load. Good motel for the price
Stayed 3 nights in Apr 2024

8/10 Good

Mary

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed the property and area. Only downfall was it was quite a distance from the 95 Interstate.
Stayed 1 night in Apr 2024

6/10 Okay

Steve

Clean
Stayed 1 night in Feb 2024

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only bad thing there was a carnival by the hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Chadrick

Stayed 1 night in Apr 2024

10/10 Excellent

diana

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep up good work
Stayed 1 night in Apr 2024

10/10 Excellent

Mohamad

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We return to the LaQuinta in Midlothian because of location, generally good conditions, good staff, & better price than others.
Stayed 1 night in Apr 2024

6/10 Okay

John

Liked: Cleanliness, staff & service
Very friendly staff, and close to lots of restaurants and shopping. Hotel itself is dated. The office chair in my room was pretty rough looking. Bottom of front door was frayed, and the bathroom is pretty humdrum. Overall good stay, and got what I paid for. No complaints =)
Stayed 1 night in Apr 2024

10/10 Excellent

Carrie

Stayed 1 night in Apr 2024

4/10 Poor

Patricia

Stayed 3 nights in Apr 2024

8/10 Good

Blanca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like because there are some stores and you can walking don’t need car.
Stayed 1 night in Apr 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service
Miss D at breakfast was lovely, charming, friendly and helpful. Ditto with the manager (an Asian guy - didn't get name). And your engineer - fixing next door room -- was excellent. These people care about quality. I also like how you all deal with having dogs, which we had. EXCELLENT procedure: confine to one floor and power clean the room upon pet's departure. The dog-owning guests I spoke to noticed this friendly attitude. What's wrong? I would say the the finishing of the bathrooms was off kilter. Like the toilet paper holder wasn't level, the shower pipe wall hole was too big for the flange...crappy dry-walling.
Stayed 2 nights in Apr 2024

10/10 Excellent

Maritza

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Apr 2024

4/10 Poor

Francis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice staff, room, bed. Sink wouldn't drain in first room. A/c gurled constantly in second room. Useless computers for doing boarding passes. Breakfast food could have been hotter.
Stayed 2 nights in Apr 2024

10/10 Excellent

Vivienne

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024

10/10 Excellent

Amy

Stayed 1 night in Apr 2024

8/10 Good

Deborah

I like the friendly atmosphere and staff. The fitness center is wonderful! The second elevator needs to be fixed. The breakfast options are adequate. The hardest issue is the aroma of marijuana in the hallway in the mornings and evenings that seeps into my room. I get an upset stomach from the concentrated smell.
Stayed 4 nights in Mar 2024

8/10 Good

Glenn

Travelled with pets
Liked: Cleanliness, staff & service, amenities
The staff lady for the breakfast was awesome!
Stayed 1 night in Mar 2024

10/10 Excellent

Ana

Stayed 2 nights in Mar 2024

6/10 Okay

ABEN

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
We booked a room with two beds and when we got there, they transferred it to someone else and there were five of us. The room and conditions were very bad. When we read some reviews, we had the same experience. Just said sorry 🥹☺️
Stayed 1 night in Mar 2024

6/10 Okay

Coach

Travelled with partner
Liked: Cleanliness
Stayed 2 nights in Mar 2024

6/10 Okay

Bob

Travelled with partner
Liked: Staff & service
The property was decent, but the rooms are a bit neglected, on the 2nd and 5th floor at least. We have stayed twice in the past month. The daytime staff were very pleseant and friendly, however the nighttime staff were not as hospitable. Multiple issues were observed with the cosmetics of the room. Many cosmetic repairs need to be made to the room to stay relavent with other hotel chains in the area. Our bed linens were adequate, and the matress was good, but the pillows were not. A couple of "pillows" were sort of alright, but another 2 felt like they were a couple of blankets folded and put into a pillow case. Very uncomfortable to say the least. It was the equivalent feeling of using my backpack and bedroll during my military career in the field. I'd give this hotel stay a 2 star.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice for our family of 5. Plenty of room and it was nice to have 2 bathrooms!
Stayed 5 nights in Dec 2023

8/10 Good

Hollie, Deltona

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there two nights. The room and hotel were nice. A very strong smell of weed everywhere. We had our dogs and the fee was reasonable. And we got a room on the end by the stairs which was great. We would stay again
Stayed 1 night in Feb 2024