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Reviews of Hampton Inn & Suites Richmond - Downtown

2.5 out of 5
Hampton Inn & Suites Richmond - Downtown
700 East Main Street - Suite A, Richmond, VA

Reviews

7.6

Good

Rating 10 - Excellent. 322 out of 829 reviews" "
Rating 8 - Good. 234 out of 829 reviews" "
Rating 6 - Okay. 126 out of 829 reviews" "
Rating 4 - Poor. 79 out of 829 reviews" "
Rating 2 - Terrible. 68 out of 829 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in downtown Richmond. Walking distance from many bars, restaurants, and shopping areas. We were pleasantly surprised by the social hour going on with free drinks when we arrived. Great experience!
Stayed 1 night in Apr 2024

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It met my expectations
Stayed 1 night in Apr 2024

2/10 Terrible

Adriana

Stayed 6 nights in Apr 2024

4/10 Poor

Vince

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Liked: Staff & service
Good views
Stayed 2 nights in Mar 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Anne Marie

Travelled with family
Liked: Staff & service
Paid for a room with 2 beds. Checked in 24 hours prior on the app to secure my room. Got to the hotel and they had me check in again and gave me a 1 bedroom room. The bathroom door in the room got stuck and locked me in so now the door does not close.
Stayed 1 night in Mar 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect…wasn’t really no parking space in garage
Stayed 1 night in Mar 2024

4/10 Poor

Helen

Travelled with family
Disliked: Cleanliness, room comfort
Dirty sheets and other things..
Security non great - guest room floors accessible to all - no need to use your key card. People could easily have walked in off the street. Cleanliness - poor. Our sheets had not been changed from the previous guest though the bed was remade. When asked to remedy this, maintenance staff took over half an hour to bring new sheets and omitted pillowcases. Overall, a disappointing stay and certainly not worth the cost.
Stayed 3 nights in Feb 2024

6/10 Okay

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No sleep
Great hotel however, during my stay I found out a soccer team stayed there. They kept me up for over 3 hours(10pm-1am) with the yelling, talking, bouncing the soccer ball on the floor. I had to put earplugs in so I could sleep. . I told the front desk person about it. She wrote everything down but I was not compensated whatsoever for me being very inconvenienced.
Stayed 1 night in Feb 2024

6/10 Okay

Lloyd

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

James

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The TV in the room did not work and there was hair on the walls in the shower from a person who previously stayed there
Stayed 1 night in Feb 2024

10/10 Excellent

Stanneshia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great stay! Front desk staff were friendly & fast, rooms were clean, and breakfast was really good (fresh waffles, eggs, sausage, fruit, cereal, muffins& bagels). 10/10 I plan to stay here again!
Stayed 1 night in Feb 2024

8/10 Good

Bernadette

Stayed 1 night in Jan 2024

6/10 Okay

Richard

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jan 2024

6/10 Okay

Don

Stayed 1 night in Dec 2023

2/10 Terrible

olga

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad
Stayed 4 nights in Nov 2023

4/10 Poor

Artresah

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
when I arrived at the hotel, it was hard to tell the entrance. Once at the door I walked up and the doors didn't open, I arrived within the window where the doors should have been unlocked. I rang the door bell about 5 times, walked back to my car came back and still no one was at the desk to buzz the door open. Eventually the phone started ringing and someone came from around the corner. The next morning breakfast was not good. I have stayed in a Hampton inn, and no corners were cut. But this one the orange juice was watered downed, my oldest son pointed out that it tasted like water, and it did. I asked one of the ladies and she said they have to dilute the orange juice. The overall breakfast was very poor, when thinking of the other Hampton inns I have stayed in.
Stayed 1 night in Nov 2023

10/10 Excellent

Kwabena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

10/10 Excellent

Stephon

Stayed 1 night in Nov 2023

10/10 Excellent

Bryan

Stayed 2 nights in Nov 2023

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place and conveniently situated for the Richmond Marathon

8/10 Good

Jodi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unhappy that we could not park on the premises when we arrived. Either the garage is too small to accommodate all of the guests, or the roof top party guests, that was occurring that night, were also allowed to use the same garage.
Stayed 2 nights in Nov 2023

6/10 Okay

Kristy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything went really well except check-in. We really liked the hotel and the room was great and quiet. We got to the hotel to check-in right at 3pm which is when it said we were allowed to. We went up to the front desk and a woman was there that looked like she was ready to leave. We told her we would like to check in but she said she was already logged out of her system and couldn’t get back in. There was a sign on the desk that told everyone to go to Homewood suites which was on level 2. She walked us up there but after 15 min couldn’t check us in and she said she was technically done for the day so she left and the Homewood suites employee said he couldn’t check us in and to go back to the Hampton Inn. We went back there and there were a ton of people in line to check in. We had gotten to the hotel at 3pm because we were meeting friends at 3:30 so we decided to just put our stuff back in our car and check in later. The check-in later went smoothly.
Stayed 1 night in Nov 2023

10/10 Excellent

Tasha

Stayed 2 nights in Nov 2023

4/10 Poor

Darrell, Philadelphia

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointing stay. The WiFi was down the entire week of my stay. I raised the issue to staff and even reached out to corporate but nobody helped. There were no updates. Nobody followed up. I had to use data from my phone or find a cafe to get work done. Additionally, my bathroom had big cracks in the wall. I am not one to write a bad review after a hotel stay, but I paid good money and left incredibly let down. I hope Hampton Inn does better in the future.
Stayed 4 nights in Oct 2023

4/10 Poor

Samadu

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Charles

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient
Stayed 3 nights in Nov 2023

4/10 Poor

Raquel

Business traveller
Disliked: Cleanliness, property conditions & facilities
I found dirty used underwear in my room along with used tissues.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Hotel was in good area, staff amazing, nothing wrong with the stay itself. We stayed in room 1516 I believe, only complaint is, there were stains on the floor, sheets, chair, ect. I’m not sure what they were. We just took the sheets off the bed didn’t wanna stress the workers but they looked like “ sexual “ fluid stains. But over all wonderful stay I would come back.
Stayed 2 nights in Nov 2023

10/10 Excellent

Demetri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Dayton view bullys

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice clean and coo would stay again if needed
Stayed 1 night in Nov 2023

8/10 Good

James

Stayed 2 nights in Nov 2023

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good stay/location. Front desk staff polite & helpful with checkin. A bit confusing with 2 hotels in one building but good experience overall.
Stayed 1 night in Oct 2023

10/10 Excellent

Jeanine, Keezletown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfy and the girl at the front desk was really really nice.
Stayed 1 night in Oct 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

6/10 Okay

Emmilie

Stayed 1 night in Oct 2023

10/10 Excellent

Mario, Smyrna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visit to rooftop restaurant is a must - both for food & view.
Stayed 3 nights in Sep 2023

6/10 Okay

Jennifer

Business traveller
Liked: Staff & service, room comfort
I would not stay again.
It could have been cleaner. The bed was clean though. There was a lot black specs that came out of the faucet. When you tried to clean them they smeared like tar or something. At night when I tried to watch tv before bed the tv kept having issues, and I kept having to call maintenance. It says they have a restaurant and bar. There is one on the roof top, but it’s not affiliated with the hotel, so you can’t take drinks to your room or order room service. The people who work there were very nice.
Stayed 4 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Jennifer

Travelled with family
Sloppy Booking
They were unable to find my reservation. Then when I contacted the vendor I booked through I had to wait over an hour to have it figured out. My reservation was under “Richard”, my name is Jennifer, I don’t even know a Richard. It was a mess.
Stayed 1 night in Sep 2023

8/10 Good

JACQUELINE

Stayed 3 nights in Sep 2023

8/10 Good

Leigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find initially (signs not that visible) but felt safe and room was spacious and clean. Bed was comfortable.
Stayed 1 night in Sep 2023

10/10 Excellent

Marleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

larry

Stayed 1 night in Sep 2023

8/10 Good

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location handy to get out and see all we wanted to.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

dhruvi

Liked: Staff & service
Disliked: Property conditions & facilities
They initially gave us the key into a room that was already occupied by someone else
Stayed 1 night in Sep 2023