Lobby sitting area

Reviews of Super 8 by Wyndham Rice Lake

2 out of 5
Super 8 by Wyndham Rice Lake
2401 S Main St, Rice Lake, WI

Reviews

6.2
Rating 10 - Excellent. 54 out of 399 reviews" "
Rating 8 - Good. 111 out of 399 reviews" "
Rating 6 - Okay. 97 out of 399 reviews" "
Rating 4 - Poor. 84 out of 399 reviews" "
Rating 2 - Terrible. 53 out of 399 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

5.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Clarissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Apr 14, 2024
Hello Clarissa,We appreciate you taking the time to share your experience. Please feel free to contact us directly with any specific feedback from your stay so we can address it accordingly. Hope to welcome you back in the future for a better experience.

4/10 Poor

Jill, Buffalo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was very rundown and not well maintained. There was a fly strip in the entry. The hallway and room was dirty. The towels were all stained. Needs a major refresh and cleaning. The staff was very pleasant, so that was one good point.
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello Jill,Thank you for sharing your feedback with us. We appreciate your kind words regarding our staff. We understand your concerns and will ensure they are forwarded to the appropriate team for review and improvement. We value all guest comments for our continuous enhancement efforts.

8/10 Good

Phil

Travelled with partner
Liked: Staff & service
It us clean, tge area is somewhat depressed, tge towels in the room are second-rate, was unable to get Wyndum credit because I didn’t tell her at check-in…tho went to the desk 1 hour later. Prob not usual for a Super 8; friendly staff.
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Phil,Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff. If you have any concerns, we encourage you to reach out to our management team directly for further assistance.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Margaret,We're glad you enjoyed your stay with us! We hope to welcome you back soon for another fantastic experience.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel room. Very comfortable beds. Excellent quality for the price.
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Scott,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay at our hotel. Providing clean and comfortable accommodations is our top priority, and we're delighted that you found our beds to be excellent. We strive to offer quality service at a great value, and it's wonderful to know that we met your expectations. We hope to welcome you back in the future for another pleasant stay.

4/10 Poor

lynn

Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello lynn, We're sorry to hear that your experience with us fell short of your expectations. We value your feedback and encourage you to reach out to our hotel directly so that we can address any specific concerns you may have had. We appreciate you choosing our hotel and hope to have the opportunity to better serve you in the future.

8/10 Good

russell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
walk to resterant
Stayed 2 nights in Dec 2023
Response from Manager on Dec 5, 2023
Hello russell,Thank you for sharing your feedback regarding the walking distance to the restaurant. We appreciate your perspective and apologize for any inconvenience this may have caused. We understand that everyone's preferences vary, and we strive to provide a comfortable stay for all our guests. We hope you had an otherwise enjoyable experience at our hotel and look forward to welcoming you back in the future.

4/10 Poor

Brian

Disliked: Cleanliness, property conditions & facilities
Property requires up dates and the seemed to a lot of short term repairs attempted ,properly run down.
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Brian,We appreciate your feedback regarding the condition of our property. We apologize if you experienced any inconvenience during your stay. We value the opportunity to improve our facilities and will take your comments into consideration. Should you have any further concerns, we encourage you to reach out to our management directly.

10/10 Excellent

Hailey

Liked: Staff & service, amenities, property conditions & facilities
The only complaint that I had about the room was behind the bathroom door looks like it hasn't been swept in awhile. But overall I enjoyed my stay.
Stayed 1 night in Sep 2023
Response from Manager on Sep 12, 2023
Hi Hailey,I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with us and other travelers; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area.

4/10 Poor

Jeff

Travelled with partner
When we went to our room the tiling on the shower wall and floor and black stains( mold?). My wife has asthma and we went to a different hotel.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 10, 2023
Hello Jeff,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 Good

Wayne

Stayed 1 night in Sep 2023
Response from Manager on Sep 14, 2023
Hello Wayne,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 Poor

Lisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check in was quick & lady was courteous, it was a bed to sleep in, and there was a lot of food choices and shopping in close vicinity, but the positives kinda stop there. Stained carpets in room & halls. Dust on most surfaces and uncleaned coffee spill/stain on the tray & countertop. Dust & dirt in all corners of the room & bathroom. Plastic cup cover behind the table. Toilet seat looked stained but when I used my own wipes, it came off. Brownish red smears on bathroom trash can. Hair on shower walls, soap tray & around tub drain (thank goodness I pack slides to shower in when traveling). 3 empty mini bottles of Fireball under one of the mattresses (left there for future visitors to find).
Stayed 1 night in Sep 2023
Response from Manager on Sep 2, 2023
Hello Lisa,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Makayla

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Manager on Aug 30, 2023
Hello Makayla, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Michael, Sauk Village

Stayed 1 night in Aug 2023
Response from Manager on Sep 16, 2023
Hello Michael,Thank you so much for the incredible rating. We look forward to your next visit.

4/10 Poor

Sheila

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 21, 2023
Hello Sheila, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the highway
Stayed 1 night in Aug 2023
Response from Manager on Aug 15, 2023
Hi Scott,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 9, 2023
Hello Eva,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

4/10 Poor

Stacy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Aug 4, 2023
Hello Stacy,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My son was kicked out of his house for difficult circumstances and super eight stepped up to the plate to help out when we needed it to deal with me when I’m not even in the same state really appreciate everything they have done for my son
Stayed 4 nights in Jul 2023
Response from Manager on Jul 21, 2023
Hi Shawna,Thank you for being our guest. Our top priority is for any of our guest to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting your son, and we look forward to welcoming you again soon.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Manager on Jul 21, 2023
Hello Kathleen,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

John

Stayed 1 night in Jul 2023
Response from Manager on Aug 9, 2023
Hello John,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Sheldon

Stayed 1 night in Jul 2023
Response from Manager on Aug 9, 2023
Hello Sheldon,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

8/10 Good

Alan

Stayed 1 night in Jul 2023
Response from Manager on Aug 9, 2023
Hello Alan,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 Poor

Mary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Get what you pay for
We were so uncomfortable with the cleanliness and the smell that we didn’t even spend the night. We left at 9:30pm and drove 1 1/2 hours home
Stayed 1 night in Jul 2023
Response from Manager on Jul 12, 2023
Hello Mary,Know that your voice is of tremendous importance to us and we value your comments about our hotel. I hope you will return to enjoy a memorable and exceptional experience.

8/10 Good

Anne

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 7, 2023
Hello Anne,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jul 2, 2023
Hello Ronald,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed, great sleep
I slept so good that night. I worked at a mattress company for years and I would definitely stay here again
Stayed 1 night in Jun 2023
Response from Manager on Jun 27, 2023
Hi Betty,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Room was fine other that an unusual smell in room. Breakfast was pretty sparae, had a pancake machine that intermittently made pancakes.
Stayed 1 night in Jun 2023
Response from Manager on Jun 24, 2023
Hello Dan,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our breakfast and your insights regarding our room. Your voice is very valuable to us and we hope you will return on your next travels.

8/10 Good

john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Manager on Jun 21, 2023
Hello john,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was dirty, shower handle was broke shower curtain did not fit so water would come out of the shower on the floor
Stayed 2 nights in Jun 2023
Response from Manager on Jun 20, 2023
Hello Ashley, We are sorry to hear about those cleanliness issues, if it was reported to us during your stay, we would make sure to resolve it. We pride ourselves in make sure that our cleaners adhere to the guidelines, we would appreciate it greatly if these things can be reported to us as we do not want this to happen again. We apologize that our service did not satisfy your expectations. We hope to have another opportunity to turn this experience around.

10/10 Excellent

Lee

Stayed 1 night in Jun 2023
Response from Manager on Jul 2, 2023
Hello Lee,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

8/10 Good

Terri

Travelled with partner
Rooms were very nice and beds were very comfortable! Front desk employees we’re very friendly and kind. Had a conversation with one of the front desk employees, who asked my opinion about what they could do to improve the grounds, which was a 1st!! Overall very nice and impressed by how they are diligently working to improve!
Stayed 1 night in May 2023
Response from Manager on Jun 6, 2023
HI Terri,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. I am delighted to learn that we met your expectations with our clean accommodations, hospitality, and the cleanliness of our hotel. It means so much to us to see your positive ratings. We hope to impress you again during your next visit to the area and we thank you for sharing your experience.

6/10 Okay

Phillip

Business traveller
Disliked: Property conditions & facilities
The place could have been cleaner. Floor hadnt been vacuumed recently and the stairways were dirty. Back door does not latch so physically had to be shut. Could not make check in on Wednesday morning but called them but they still would not refund or credit my charge card for the night. So with the money that I had to pay that night hire some one who knows how to vacuum.
Stayed 3 nights in May 2023
Response from Manager on Jun 3, 2023
Hello Phillip,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

4/10 Poor

Ronnie

Travelled with family
Disliked: Property conditions & facilities
Bedding had stains on the top blanket and top sheets. Room smelled bad. Left towels and bedding on floor so they would change them and no one came in so i had to put back on bed and use a 2nd night.
Stayed 2 nights in May 2023
Response from Manager on May 31, 2023
Hello Ronnie, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

6/10 Okay

Edward

Stayed 3 nights in May 2023
Response from Manager on Jun 2, 2023
Hello Edward,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Okay

Brian

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Just an overnight stay
This was the second time I stayed here. I'm not a picky person, but the room could certainly have been cleaner. Urine dribbles on the toilet, and cakes of dust on the dresser.
Stayed 1 night in May 2023
Response from Manager on May 23, 2023
Hi Brian,We’re happy to hear from you and glad to know you enjoyed your stay overall. Your feedback, which highlights both strengths and areas for improvement, allows us to serve our guests better. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Manager on Jun 12, 2023
Hello Kevin,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Continental breakfast was minimal for me. First day no pancakes. Had a few bananas and oranges. They had cinnamon rolls, Apple cinnamon danishes, and cinnamon oatmeal all good if you like cinnamon. I do not.
Stayed 3 nights in Feb 2023
Response from Manager on Feb 28, 2023
Dear Guest,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our breakfast. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 Excellent

Alyxandria

Stayed 3 nights in Jan 2023
Response from Manager on Mar 7, 2023
Hello Alyxandria,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was nice
Stayed 1 night in Jan 2023
Response from Manager on Jan 24, 2023
Hello michael,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

2/10 Terrible

Philip

Disliked: Staff & service
Stayed 1 night in Jan 2023
Response from Manager on Oct 28, 2023
Hello Philip,We are sorry to hear that you had a negative experience at our hotel. Please provide more details about your stay so that we can address your concerns and improve our services.

10/10 Excellent

Lusine

Liked: Staff & service, amenities, property conditions & facilities
The staff, breakfast and the room was clean with enough towels.
Response from Manager on Dec 28, 2022
Hello Lusine,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our staff and your insights regarding our towels. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excellent

Elna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very nice experience
Stayed 1 night in Dec 2022
Response from Manager on Dec 13, 2022
Hello Elna,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

8/10 Good

Bonnie

Liked: Staff & service, room comfort
Disliked: Cleanliness
Cleanliness
The bathroom was nice and clean. But the dust bunnies were very obvious under the refrigerator and also along the mop boards behind beds. It looked like fur growing on the mop boards and no cleaning crevis took has been used for a long
Stayed 1 night in Dec 2022
Response from Manager on Dec 7, 2022
Hello Bonnie,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. We hope to see you again to deliver you with a 5 star experience.

2/10 Terrible

Martha

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty, dust Dirty bed
Stayed 1 night in Nov 2022
Response from Manager on Nov 5, 2022
Hello Martha,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our bed. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good stay. Only concern is that the continental breakfast didn’t have anything to drink except coffee & tea. I don’t drink that so had to provide my own water. I’ve stayed in several Super 8’s and they usually provide a selection of juice.
Stayed 4 nights in Oct 2022
Response from Manager on Nov 3, 2022
Dear Guest,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our breakfast. Please do consider us again on your next visit to the area.

8/10 Good

Roger

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2022
Response from Manager on Jan 28, 2023
Hello Roger,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

jill

Stayed 1 night in Oct 2022
Response from Manager on Jan 15, 2023
Hello jill,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 Poor

Rose

Not again
The hotel was unclean, the food area was nasty. People sitting in the hallways, talking at our door.
Stayed 2 nights in Sep 2022
Response from Manager on Nov 3, 2022
Hello Rose,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

6/10 Okay

Eric

Stayed 1 night in Sep 2022
Response from Manager on Dec 27, 2022
Hello Eric, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.