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Reviews of Hilton Mainz

Hilton Mainz
Rheinstrasse 68, Mainz

Reviews

8.6

Excellent

Rating 10 - Excellent. 79 out of 159 reviews" "
Rating 8 - Good. 48 out of 159 reviews" "
Rating 6 - Okay. 24 out of 159 reviews" "
Rating 4 - Poor. 6 out of 159 reviews" "
Rating 2 - Terrible. 2 out of 159 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

rahul, chantilly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location excellent staff
Stayed 2 nights in Mar 2024
Response from Torsten Weller on Apr 3, 2024
Dear Rahul,thank you very much for your great feedback! This is exactly what we want to achieve - to make our guests feel valued and "at home". We are also very pleased that our entire team and our unbeatable location, has inspired you.We look forward to welcoming you again soon. With kind regardsTorsten WellerGeneral ManagerHilton Mainz

4/10 Poor

Richard, San Juan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Things didnt work in room
Stayed 1 night in Mar 2024
Response from Torsten Weller - General Manager on Mar 25, 2024
Dear Richard, Thank you for your review. I am sorry to see your low score and concerning comment. Please feel free to email Guest Relations so that they can follow-up on any in-room issues. Thank you and I hope we can welcoming you back for a better stay in the future. Warm Regards,

10/10 Excellent

Rauel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

vincenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice job
Very helpful workers.
Stayed 1 night in Dec 2023
Response from Torsten Weller - General Manager on Jan 5, 2024
Dear Vincenzo, Thank you for your top score! An additional thank you for mentioning our team. It is a true honor to read feedback about the hospitality you experienced. We look forward to welcoming you back in the near future. Warm Regards,

10/10 Excellent

Jennifer Fink

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Front Desk, Concierge & Restaurant Staff. Comfy King, Immaculate Quality Bed Linens, Picturesque River View. Quiet location. Quick easy walk to Xmas Markets. Simple sidewalk stroll across Rhine bridge to/from Train station. Just a perfect Stay—Will return!
Stayed 1 night in Dec 2023
Response from Torsten Weller - General Manager on Jan 5, 2024
Dear Jennifer Fink, Thank you for your 5 star review and top feedback! I am thrilled to read that we have met expectations during your visit and hope to welcome you back for another perfect stay in the near future. Warm Regards,

10/10 Excellent

Xavier

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Chuk Mui

Stayed 2 nights in Dec 2023

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Peter

Stayed 4 nights in Nov 2023

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were not well informed. One told us they could book us airport transport and when we went to do it another desk clerk said who told you that in a very accusing tone.
Stayed 3 nights in Nov 2023
Response from Torsten Weller - General Manager on Dec 5, 2023
Dear Sharon, Thank you for your review. I am happy to see your higher rating however I apologize for the experience you had at our front desk. Although we do not have a shuttle or Hilton service for airport transfers, we can always call a taxi on request. I have noted this incident and will forward it directly to our front desk manager. Thank you again and we hope to welcome you back soon.Warm Regards,

10/10 Excellent

Mirko, Satsuma

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel, like to stay there.
Stayed 1 night in Nov 2023
Response from Torsten Weller - General Manager on Nov 28, 2023
Dear Mirko, Thank you for your 5/5 review and nice comment. We look forward to welcoming you back soon!Warm Regards,

10/10 Excellent

Jaisuk

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Paul F.

Stayed 1 night in Nov 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a good hotel. Services are good and price is reasonable. Location is great. Will stay here next time.
Stayed 1 night in Oct 2023
Response from Torsten Weller on Oct 30, 2023
Dear John,thank you for your great feedback! This is exactly what we want to achieve - to make our guests feel appreciated and like they are "at home" with us. Also, we are very pleased that our entire team, our restaurant our facilities and our unbeatable location, has inspired you.We look forward to welcoming you back very soon.With kind regardsTorsten WellerGeneral ManagerHilton Mainz

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice business hotel, conveniently located downtown. Clen and professional. Would come again. Reception to hardsell her Breakfast bufett. don’t fall for it.
Stayed 2 nights in Oct 2023
Response from Torsten Weller - General Manager on Oct 30, 2023
Dear Jan, Thank you for your top review and kind words about our house. We have recently begun offering our breakfast buffet at a discounted price if told upon check-in for BIO purposes. Being able to have an idea of how many guests will join us on any given morning helps us with less food waste. The discount is our thank you for this heads up!We look forward to welcoming you again soon. Warm Regards,

4/10 Poor

Bo

Stayed 1 night in Oct 2023

10/10 Excellent

Robert Bellato

Stayed 1 night in Oct 2023

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean modern property with a great location on the river while still being close to the historic center. Rooms were extremely comfortable, great breakfast with plenty of options. Staff was friendly and helpful. Only negative was that some of the rooms are in a different tower across the road so it is a bit of a walk from the front desk, but was not an issue for us. Overall a great stay.
Stayed 3 nights in Sep 2023
Response from Torsten Weller - General Manager on Oct 16, 2023
Dear Erin, Thank you for your top review and kind words about your experience in our house. We look forward to welcoming you back in the near future!Warm Regards,

10/10 Excellent

Christian

Stayed 1 night in Oct 2023

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from the bustle of the city but close enough to reach if you want
Stayed 1 night in Oct 2023
Response from Torsten Weller - General Manager on Oct 11, 2023
Dear Patrick, Thank you very much for your top score. I am happy to see you thoroughly enjoyed our hotels prime location directly on the Rhine and just a short walk into the center city. We look forward to welcoming you back soon!Warm regards,

8/10 Good

Marina P

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was wonderful and the morning staff were very friendly. Checkin was smooth and very helpful. Suggested a lovely self guided walking tour that was really worthwhile. The City wing is quite a distance from the main hotel - that could be better explained while booking. Front desk provided poor information about options for getting to Frankfurt airport. Would stay here again!
Stayed 2 nights in Oct 2023
Response from Torsten Weller - General Manager on Oct 11, 2023
Dear Marina, Thank you for your high score and kind words about our house and team! You may have seen "City Wing" and "Rhine Wing" while booking which is to decipher between our two buildings. Upon your next visit, I would suggest staying in our Rhine Wing as this is our main building connected to the lobby and Weinstube restaurant. We look forward to welcoming you back soon!Warm Regards,

10/10 Excellent

Mirko, Satsuma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

4/10 Poor

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
Room worn out and for disabled. Very uncomfortable for non-disabled. Very noisy because of adjacent elevator. Not possible to sleep well. The entire facility could be freshened up a little.
Stayed 2 nights in Oct 2023
Response from Torsten Weller - General Manager on Oct 11, 2023
Dear Robert, Thank you for your review. I hope that you were able to bring your concerns to a team member whilst with us. As a good nights sleep is of the utmost importance, our front desk agents are always happy switch room locations if they do not meet your requirements. We have some big upgrades coming to our house, so I hope we can welcome you back in the future. Warm Regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Susanne

Stayed 1 night in Sep 2023

8/10 Good

Shengang, Medina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2023
Response from Hilton Mainz on Sep 30, 2023
Dear Shengang many thanks for your sharing your feedback score

10/10 Excellent

Jorge A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Aug 2023
Response from Torsten Weller on Aug 23, 2023
Dear Jorge A,thank you for staying at the Hilton Mainz. We are very pleased about your great feedback. Thank you for letting us know how much you enjoyed your stay and we are particularly pleased that you felt that you were in good hands with us. We look forward to welcoming you back in the near future. With best regards Torsten Weller General Manager Hilton Mainz

8/10 Good

Keith

Stayed 2 nights in Aug 2023
Response from Hilton Mainz on Sep 30, 2023
Dear Keith thank you very much for your feedback

10/10 Excellent

Tony

Travelled with family
Liked: Amenities
Made you feel like family. And they have the best chairs in the world!
Stayed 3 nights in Aug 2023
Response from Torsten Weller - General Manager on Aug 9, 2023
Dear Tony, Thank you for your 5 star review! Like a family is what we as a team try and make each of our guests feel, so I am thrilled to hear we have succeeded in this during your visit. We hope to welcome you back in the near future! P.S. Glad you enjoy our chairs :) Kind Regards,

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Second time we stayed here and we love this hotel. The room is so clean and nice. Close to bus stop and walk to town. Staffs are friendly and helpful. Recommend
Stayed 1 night in Aug 2023
Response from Torsten Weller - General Manager on Aug 9, 2023
Dear Joel,Thank you for your five star review and kind words about your experience in our house. An additional thank you for mentioning our team here at Hilton Mainz. It is an honor when we are spot lit for our hospitality! Kind Regards,

10/10 Excellent

Louis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk people were very helpful.
Stayed 1 night in Jul 2023
Response from Torsten Weller on Jul 20, 2023
Dear Louis, thank you for your review of your recent stay. It was a pleasure to read your kind words about our facility and our team. We look forward to welcoming you again soon! Kind regardsTorsten Weller General ManagerHilton Mainz

10/10 Excellent

Eric, green cove springs

Liked: Cleanliness, staff & service, property conditions & facilities
this is a great place to stay in the heart of Mainz old town and right on the water.. wonderful stay and so many options nearby.. we also stay here sometimes for business events as it is very flexible and has lots of amenities for work meetings etc.
Response from Torsten Weller on Jul 20, 2023
Lieber Eric, vielen Dank für Ihre Bewertung und Ihre netten Worte über unsere unschlagbare Lage und unsere tolle Einrichtung.Wir sind sehr erfreut über Ihr tolles Feedback, dass Sie uns mitgeteilt haben, wie gut es Ihnen gefallen hat, und wir freuen uns besonders darüber, dass Sie sich bei uns gut aufgehoben gefühlt haben. Wir freuen uns darauf, Sie in naher Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen Torsten Weller General ManagerHilton Mainz

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was great but the service in restaurant was appalling. Despite there being only 3 other people in the restaurant and 3 servers I had to ask them to come to table to serve us. Finally my wife was served soup with knife and fork laid out but no spoon again we had to find a server and ask for a spoon
Stayed 1 night in Jul 2023
Response from Torsten Weller on Jul 10, 2023
Dear Brian, Thank you for taking the time to review your recent stay. I am sorry to read that some aspects of your stay did not meet your expectations. We are in the process of re-staffing and training our team members to Hilton standards, so I appreciate your comment. Your comments will be forwarded to the appropriate restaurant managers for review. SincerelyTorsten WellerGeneral Manager Hilton Mainz

6/10 Okay

victoria

Liked: Staff & service
Solid location but very basic and pricey
Stayed 1 night in Jun 2023
Response from Thorsten Weller- General Manager on Jun 12, 2023
Dear Victoria,Thank you for your review. I am very happy to see you enjoyed our central location on the Rhine River. We are continuously comparing our rates to the surrounded hotels, however I will be noting this concern upon the next pricing talks.We look forward to welcoming you back soon!Warm regards,

10/10 Excellent

Graeme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great staff, excellent location. Will definitely return.
Stayed 1 night in May 2023
Response from Torsten Weller - General Manager on May 9, 2023
Dear Graeme,Thank you for your 5 star review and kind words about our house and team! We look forward to welcoming you back soon.Warm Regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Thorsten Weller- General Manager on May 1, 2023
Dear Robert,Thank you for your TOP score! I am very happy to see you enjoyed your stay and hope to welcome you back soon!Best Regards,

6/10 Okay

TARIQ

Stayed 3 nights in Apr 2023

8/10 Good

Nenette V

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Hilton Guest Tips to Housekeeping
The housekeeping was really bad! The person in charge never pick up the garbage everyday. His job straightening the bed was very unprofessional. Never checked the lotion bottles to refill, never replenished the shower cap, the towels left on the floor (as what guess are supposed to do for new towels) were not picked up nor did we got a new ones. We have to call the front desk for this service. Your housekeeper needs more training.
Stayed 2 nights in Mar 2023
Response from Thorsten Weller- General Manager on May 1, 2023
Dear Nenette V,Thank you for your review. I sincerely apologize that your expectations were not met by our housekeeping team. I will certainly be bringing your comments directly to our Housekeeping manager for evaluation. I hope that we can make it right for you upon your next visit.Best Regards,

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Nice hotel, good location
Stayed 3 nights in Mar 2023
Response from Torsten Weller - General Manager on Mar 20, 2023
Dear John,Thank you for your review and nice words. We look forward to welcoming you back in the near future!

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Torsten Weller - General Manager on Mar 20, 2023
Dear Fristopher,Thank you for your top review! We look forward to welcoming you back soon.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice staff.
Stayed 1 night in Jan 2023
Response from Torsten Weller on Jan 30, 2023
Lieber Robert: vielen Dank für Ihre perfekte Bewertung! Es hat mich sehr gefreut, Ihr Kommentar zu lesen und zu sehen, dass alle Aspekte Ihres Aufenthalts Ihren Erwartungen entsprachen. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße, Torsten Weller, General Manager, Hilton Mainz

8/10 Good

melinda

Stayed 1 night in Jan 2023
Response from Torsten Weller on Jan 30, 2023
Liebe Melinda: vielen Dank für Ihre perfekte 8er-Bewertung! Es freut uns das es Ihnen bei uns gefallen hat. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße, Torsten Weller General Manager

8/10 Good

Anita

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Staff was very nice and accommodating. Overall great stay, would definitely recommend.
Response from Torsten Weller on Jan 30, 2023
Liebe Ma: vielen Dank für Ihre Bewertung! Es hat mich sehr gefreut, Ihre Kommentare zu lesen und zu sehen, dass alle Aspekte Ihres Aufenthalts Ihren Erwartungen entsprochen haben. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße, Torsten Weller, General Manager, Hilton Mainz

8/10 Good

Susan

10/10 Excellent

Silvia

Stayed 1 night in Nov 2022

10/10 Excellent

GARY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Veronika Lytvynchuk on Oct 14, 2022
Dear Gary, We are excited to see your great 10 points rating and happy to hear that you experienced our exceptional hospitality. Next time you visit our city, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.Kind regards, Veronika LytvynchukPA to General Manager & Operations Supervisor

10/10 Excellent

Alan

Stayed 1 night in Sep 2022
Response from Veronika Lytvynchuk on Oct 14, 2022
Dear Alan, We are excited to see your great 10 points rating and happy to hear that you experienced our exceptional hospitality. Next time you visit our city, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.Kind regards, Veronika LytvynchukPA to General Manager & Operations Supervisor

10/10 Excellent

ROHAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay
Terrific stay must visit Superb hotel clean Staff is very cooperative
Stayed 8 nights in Aug 2022
Response from Veronika Lytvynchuk on Oct 14, 2022
Dear Rohan, We are excited to see your great 10 points rating and happy to hear that you experienced our exceptional hospitality. And what an amazing picture!!!Next time you visit our city, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.Kind regards, Veronika LytvynchukPA to General Manager & Operations Supervisor