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Reviews of Plaza Resort Club

3.5 out of 5
Plaza Resort Club
121 West Street, Reno, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1001 reviews" "
Rating 8 - Good. 239 out of 1001 reviews" "
Rating 6 - Okay. 85 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my view. Waking up in the morning and being able to see the snow on top of the mountain was a great sight to see.
Stayed 4 nights in May 2024
Response from General Manager on May 13, 2024
Dear Hugo,It was a pleasure having you as our guest at Plaza Resort Club Hotel! We appreciate your kind words and are glad you enjoyed the beautiful scenery nearby. Thank you for staying with us, and we look forward to welcoming you back for another relaxing time.

8/10 Good

Margo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely old, tired hotel. It was clean and the staff was friendly. Loved that there was a locked parking garage at night and that it was steps from the river walk. But at dusk and later I felt unsafe walking the streets nearby.
Stayed 1 night in Apr 2024
Response from General Manager on May 10, 2024
Dear Margo,Thank you for staying with us and for your review. We appreciate your kind words regarding our clean facilities, friendly team, and convenient parking; however, we apologize for any safety concerns you had walking in the area after dusk. Guest safety is a top priority for us, and we want you to know we are always here to assist should you have any issues. It was a pleasure having you stay with us, and we hope to see you again soon should your travels bring you back to Reno.

8/10 Good

Christy

Travelled with partner
Liked: Cleanliness
I loved the wall of windows in our unit, the view was nice and in brought in lots of light. The room was spacious and comfortable but could use some updating. I liked the location because it was close to the river walk, which I love, however I didn't feel safe going out alone at night.
Stayed 2 nights in Apr 2024
Response from General Manager on May 8, 2024
Dear Christy,Thank you for sharing your experience at Plaza Resort Club Hotel. It's lovely that you enjoyed your spacious room and our prime location. We also appreciate your feedback on the need for updates and concerns about going out at night. Your comfort and safety are our top priorities, and we are continually working to improve the areas in which we can. Our team hopes to welcome you back for another delightful stay.

10/10 Excellent

Liling

Liked: Cleanliness, staff & service, property conditions & facilities
Safety and cleanliness
Stayed 2 nights in Apr 2024
Response from General Manager on May 3, 2024
Dear Liling, Thank you for your glowing review of Plaza Resort Club Hotel. We're happy to hear our high standards of cleanliness and security impressed you. Please come back and see us anytime!

10/10 Excellent

Martha G,

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and informative. This hotel would be great in another location.
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Dear Martha, Thank you for taking a moment to leave a review. We are glad you enjoyed your stay, particularly highlighting our team members! Thank you for staying at Plaza Resort Club Hotel and we look forward to welcoming you back again.

10/10 Excellent

Stacey

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay. Nice pool area and pool. Staff was amazing!
Stayed 3 nights in Apr 2024
Response from General Manager on May 2, 2024
Dear Stacey,Thank you for your wonderful review! We're thrilled to hear that you loved your stay and enjoyed our pool area. It's great to know that our team made a positive impact on your experience. We look forward to welcoming you back soon for another fantastic visit to The Plaza Resort Club Hotel.

10/10 Excellent

Siouxha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely wonderful, less expensive and in some ways better than the Strip hotels. I loved staying at Plaza Resort Club and will be back.
Stayed 2 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Siouxha,We are so happy to know that you had a great time with us overall and that you enjoyed everything that we have to offer, including our amazing value. Thank you so much for the perfect rating and we hope to see you again soon.

8/10 Good

Marquis, Sacramento

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an older property this place was in pretty good shape. The room was large and has enough room for a small couch and 4 person table. The price was great for a weekend trip, much better than the big casinos. I'd stay here again if I was in the area.
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Marquis,Thank you for taking the time to leave us a review. Our team is delighted you had a wonderful stay with us and enjoyed your spacious room. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!

8/10 Good

Amy

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Jackie on Apr 30, 2024
Thank you for stay with us. We appreciate your feedback!

8/10 Good

Payal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Visited for a volleyball tournament. The property is located right next to Truckee River Walk, offering a delightful stroll in the spring with plenty of cozy bars, restaurants, and cafes within a 5-7 minute walk. clean and spacious, housed in an old Victorian building. The staff were friendly and accommodating. The lobby is huge, rooms are a good size, and there's a coffee shop on-site. Indoor heated Pool was gorgeous gym was disappointing as it only had two machines. There's no need to advertise it as a feature.
Stayed 3 nights in Apr 2024
Response from General Manager on May 4, 2024
Dear Payal,Thank you for staying at Plaza Resort Club Hotel. We're happy to hear that you enjoyed your stay and took full advantage of the hotel amenities. Indeed, our location is ideal for all the local restaurants and fun activities. It would be an honor to host you again, and we hope to see you soon.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jackie on Apr 30, 2024
Thank you for stay with us. We appreciate your feedback!

10/10 Excellent

Shari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room with nice amenities and wonderful staff and service. Very clean and comfortable beds. The pool and billiards room are great. The only drawback is the very limited service hours of the lounge and cafe.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Shari,Thank you so much for the five-star review! It warms our hearts to hear you had such a comfortable time with us and enjoyed the warm hospitality from our amazing team. Your feedback will be used to help us improve the experience of future guests, and we'll be sure to share your compliments with the team. We hope to see you again soon!

10/10 Excellent

Roger

Liked: Cleanliness, amenities, property conditions & facilities
This hotel might be dated but I lived if . The rooms are huge almost massive . You can't beat the view from the higher floods. The staff was courteous and helpful . Check in was a breeze and the amenities are plentiful .The area felt safe and is very walkable which was great because the paling garage could use a redesign as it's somewhat of a challenge to initially navigate .
Stayed 2 nights in Feb 2024
Response from General Manager on Apr 23, 2024
Dear Roger,Thank you for sharing your thoughts about your recent stay at the Plaza Resort Club Hotel! We are thrilled to hear that you enjoyed our spacious rooms and stunning views, along with the hospitality of our team. We are also glad that our location added more value to your experience. We appreciate your feedback regarding the parking garage and will consider ways to improve navigation. We look forward to welcoming you back soon for another memorable experience!

8/10 Good

Phi Phi

Stayed 2 nights in Apr 2024

6/10 Okay

Stephen

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel has seen better days and is a little musty and unloved. No breakfast or bars outside the weekends. Difficult to think we would stay here again.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Stephen, Thank you for taking the time to leave your feedback. We appreciate you staying with us. However, we apologize for any concerns you had regarding the condition of our property and our amenities. Rest assured, we will take your comments into consideration as we strive to make improvements for our great guests. It was a pleasure having you here, and we hope to welcome you back for a stay that is sure to exceed your expectations in the future.

10/10 Excellent

Terra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jackie on Apr 17, 2024
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

GUANG

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Front desk service bad, we arrive at night, the lady at front desk attitude is so bad
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Guang,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any disappointment with the service you received. It's important to us that all our guests feel welcome, and we'll speak with our staff about your comments. Should you be in the area again, please consider coming back to see us.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For me the vintage vibe was fun and comforting. This was an 80s hotel converted to a 90s timeshare converted to a 2020s hotel room. The room was great. Very clean, great view, There's a small shrine to the timeshare king on the 7th floor
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Keith,Thank you for choosing Plaza Resort Club Hotel and sharing such a lovely review. We appreciate all your thoughtful compliments. It would be an honor to welcome you back soon!

10/10 Excellent

Daylare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jackie on Apr 11, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Shelby D

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend this hotel to all that go to Reno. I really love staying here and will continue to give them my business. I feel safe, it is convenient, quiet and clean.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Shelby,Thank you for the kind review and recommendation! We're glad our clean, quiet rooms and convenient location impressed you. Please come see us again soon at Plaza Resort Club Hotel.

10/10 Excellent

Kristen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean hotel and staff is great.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Kristen,We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in town, please come see us again at Plaza Resort Club Hotel!

8/10 Good

Ward

Liked: Property conditions & facilities
It a cool older hotel. It was very clean. Parking on the property is easy. The only downside for me was the area. Every morning around 3am I was awakened by screeching tires. Then this morning at 6am someone had there thumper music going which also woke me up.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Ward,Thank you for taking the time to leave a review. We're pleased to hear you enjoyed our clean facilities and easy, convenient parking. We apologize for any inconvenience you encountered and will use your feedback to help improve the experience of future guests. We hope you'll stay with us again soon.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Has that “grandma’s house” feel. Nice and cozy
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Kyle,We're grateful to have hosted you at Plaza Resort Club Hotel. We strive to create a home-away-from-home environment, so we're delighted to read we're doing a great job. Thank you for the review, and come back soon for another comfortable stay.

8/10 Good

hilda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything, thanks
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Hilda,Thank you for your review! It was such a pleasure having you as our guest recently, and we appreciate you letting us know you had an enjoyable experience. Take care, and we hope you return soon.

10/10 Excellent

Teryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jackie on Mar 28, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our stay. It was very Victorian inside and amazing and top notch customer Service. I would recommend to anyone. Thanks for a Beautiful stay!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Cynthia,We loved having you! Thank you so much for spotlighting our charming environment and outstanding service. Your recommendation means the world to us, and we hope to welcome you back soon. Thank you very much for your time!

10/10 Excellent

Craig, Clovis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Old school hotel from the 70’s with furniture from that period. Large spacious rooms with very comfortable beds. Location is great for dining and walks along the river. Nice to be away from the smokey casino.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Craig,It's always a pleasure hearing from our guests. We're glad our comfortable beds and convenient location added to your experience. The next time you're in the area, please come see us again at Plaza Resort Club Hotel!

10/10 Excellent

Songjune John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from JC on Feb 26, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from JC on Feb 26, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

icela, LAS VEGAS

Stayed 1 night in Feb 2024
Response from Jackie on Mar 28, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JC on Feb 21, 2024
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

mario

Disliked: Cleanliness
Sweetie pillow case and sheets. Bed not confortable at all.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 22, 2024
Dear Mario,Thank you for your review. We apologize for your disappointment with our beds. Your feedback will be shared with our team for further consideration, as we are always seeking ways to improve. It was a pleasure having you as our guest, and we wish you safe travels.

10/10 Excellent

Marquitta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jackie on Feb 19, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jerry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, price is great and location is good
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Jerry,It's good to hear you enjoyed our friendly staff, great value, and central location. Welcoming you back would be a pleasure, so please return to Plaza Resort Club Hotel soon.

10/10 Excellent

chris

Stayed 1 night in Feb 2024
Response from Jackie on Feb 15, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pillows!
The pillows! Brought one home (again) because they are the best. Love the speakeasy within the Plaza Resort Club and the pool was lovely. Very convenient location close to the river walk, casinos, and great food!
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 15, 2024
Dear Sarah,Thank you for choosing the Plaza Resort Club Hotel, we're pleased that you enjoyed our facilities as well as the convenience of our location in regards to the nearby Riverwalk. We're happy to hear you had a memorable experience, and we look forward to providing another clean and comfortable stay in the future.

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from Jackie on Feb 12, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room, very clean and quiet. We would definitely stay there again.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 11, 2024
Dear Catherine,We are thrilled our spacious, clean rooms were just what you needed to have a five-star stay. It's wonderful that you'll revisit us at Plaza Resort Club Hotel, and we are excited to host you again!

4/10 Poor

Donald

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jackie on Feb 4, 2024
Thank you for staying with us. We do apologize if your stay did not meet your expectations.

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024
Response from Jackie on Mar 28, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Old fashion hotel.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Esther,Thank you for choosing Plaza Resort Club Hotel, we're thrilled that you enjoyed your stay with us enough to gift us five stars! It would be our pleasure to welcome you back in the future, so don't be a stranger!

10/10 Excellent

Grisel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very nice, the room is very spacious and clean, the hotel for me has 5 stars! Only that maybe next time I will ask for a room in the back because in the middle of the hotel there is a nightclub that is too loud, the music and the people's shouts were very loud despite being on the 10th floor! From there everything has been great
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 30, 2024
Dear Grisel,Thank you so much for choosing to stay with us at Plaza Resort Club Hotel and for taking the time to share your thoughts. Our goal is to provide every guest with clean, comfortable accommodations, so we're thrilled this was the case for you. However, we offer our sincere apologies for any disturbance you may have experienced in your room. Nevertheless, we trust this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Downtown Reno with NO RESORT fees, and FREE PARKING. Large, quiet, & clean rooms, great internet, friendly staff.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Michael, As a valued guest, we want to thank you for taking the time to write a review. We are happy you enjoyed our rooms, internet, and staff. Thank you again for your feedback, and we hope to host you again at Plaza Resort Club Hotel.

10/10 Excellent

Delva

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were extremely comfortable, they are on the softer side which is what I look for. The location and room was quiet enough that I didn't have to put on white noise sounds to sleep. I love the decor and history that is represented. I ended up staying another night on my way back from Sacramento.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 28, 2024
Dear Delva,Thank you so much for the high rating. We're so happy to know that our comfortable accommodations, prime location, and more all added up to an amazing stay! Please consider coming back to join us again soon.

8/10 Good

Wade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms even if a little dated. Nice and clean. Bathroom area was really nice. Neighborhood is great and it's nice to have secure parking included. I will definitely stay here again.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 24, 2024
Dear Wade,We appreciate your kind words regarding your stay with us at Plaza Resort Club Hotel. It is nice to hear you enjoyed our spacious accommodations, clean facilities, and ideal location. Thanks for taking a moment to let us know about your experience. We hope to see you again the next time you are in Reno!

10/10 Excellent

Lahnia

Stayed 2 nights in Jan 2024
Response from Jackie on Jan 22, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bed! Nice for to ceiling windows . Hotel a bit dated, but in a fun funky way. Restaurants nearby, river walk are
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Gary,It was a pleasure hosting you while you were in town. We're glad our great beds, funky decor, and proximity to local dining added to your experience. Thank you for your kind words. Please come see us again soon.

10/10 Excellent

Morlee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great location downtown! Steps to coffee shop and river walk. Old school vibe with lots of history but very well kept! Parking super easy, will be back
View from our room!
Great pool!
View from our room!
Stayed 5 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Morlee,Thank you for choosing to stay with us at Plaza Resort Club Hotel and for sharing such a lovely review. We are delighted you were impressed with our old-school charm and great location, and we look forward to welcoming you back for another memorable visit.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Jackie on Jan 20, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 19, 2024
Dear Shannon,It was a delight to host you during your recent visit! We appreciate you taking the time to provide us with a review and are thrilled to hear you enjoyed our nice property. Thank you for trusting Plaza Resort Club Hotel for your lodging needs. We hope to see you again soon!