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Reviews of Rehoboth Beach dog-friendly home w/ ocean view, central AC, & fast WiFi

Rehoboth Beach dog-friendly home w/ ocean view, central AC, & fast WiFi
Rehoboth Beach, DE

Reviews

4.0
Rating 10 - Excellent. 1 out of 4 reviews" "
Rating 8 - Good. 0 out of 4 reviews" "
Rating 6 - Okay. 0 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 3 out of 4 reviews" "

5.6/10

Cleanliness

Reviews

2/10 Terrible

Karen E., ALLENTOWN, Pa

Disliked: Cleanliness
Location is great!
The house needs a lot of work. Mold and mildew in the one bedroom upstairs near the vents and on the ceiling in the living room. The air conditioning vents in the window units were dusty and disgusting. Two beds had sheets with brown marks on them. There was one smoke detector in the whole house. The furniture on the front porch was uncomfortable, outdated and moldy. Some of the dishes were dirty and greasy and had to be scrubbed before we used them. The washer smelled gross and the dryer was full of sand, we couldn’t even use them. But the location was great!
Stayed 4 nights in Oct 2023
Response from VrboOwner on Nov 15, 2023
We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

2/10 Terrible

Jennifer B.

Disliked: Cleanliness
Historic wreck
There is mold in ceiling in the family room. It appears a water leak was painted over and now mold is growing there.Many of the floors are uneven. There are several unnoticeable step up on the floors in unexpected areas. This is dangerous. The oven didn’t work.No cable 2 tvs allowed streaming. All the other tvs were analog and didn’t work.There was no cable or internet our last day there. The technician said the router was fine and it was probably due to non payment by the owner. The owner was contacted about this but didn't respond. The recycle can was full when we arrive so we had to store recycleales in bags inside until pick up day. There were holes in the ceiling where things had been removed. The one in the laundry room is sagging. There are openings in the floors.The location of the property is great. It's close to the beach. The front porch was the best room of the home.The property was remodeled poorly and cheaply. I do have pictures of everything I've stated.
Stayed 4 nights in Jun 2023

10/10 Excellent

Tom J., Lutherville, Md. 21093

Liked: Cleanliness
Great offseason weekend stay
Great spot for an off season weekend stay with Family. Close to beach, and all rehoboth hotspots. Highly recommend. Really appreciated the towel package included .
Stayed 2 nights in Jan 2023

2/10 Terrible

Miguel d.

Disliked: Cleanliness
Horrible stay. Unacceptable condition and terrible management (Vacasa)
We had a very disappointing experience with this house, as well as with the rental management customer service (Vacasa). We were a party of four families with kids, 13 people willing to spend a fun long weekend together. We had chosen this house because of the nice pictures and fabulous location. All seemed great for an unforgettable experience. To start with, we were disappointed when we walked into the house. The pictures were far from the truth of what they had advertised; the house was in very poor condition, with cheap materials and terrible repairs, and the rooms were way smaller than what the pictures showed. But the location was great and we were in good spirit and decided to put up with it. Just the morning after we settled, we noticed significant leaking from upstairs bathrooms dripping through the ceiling into the living room, right next to where we were having breakfast. We immediately reported the issue to Vacasa, who promised to send a representative and a maintenance crew. When we came back after three hours, we were shocked to see that nobody had been there, and the leak had gotten much worse. We had to put buckets to collect the water dripping from the ceiling and rearranged the whole living room area to prevent the kids from falling due to the slippery / flooding floors. We called Vacasa multiple times on Saturday afternoon until they finally sent a maintenance guy who, according to his own words, knew “little about plumbing.” The guy advised not to use ANY of the four bathrooms in the upper floors during the remainder of the weekend, which we found completely unacceptable, as we were left with two restrooms. We requested somewhere else to stay, as we were being left with a flooding living room, an unsafe situation with children around (the ceiling was at risk of collapsing), and two small bathrooms for a party of 13 people. During the rest of our stay, nobody called back or showed any interest in checking on us. During or after the stay, we couldn’t get a hold of Vacasa at all, as nobody answered the phone. The whole situation utterly ruined our vacation. Not only the house was in an admissible condition to be rented out, but the way Vacasa handled it was completely unresponsible. And the worst part is that Vacasa knew this was coming, as we later realized that the pictures in the advert already showed humidity on the ceiling of the living room.
Stayed 3 nights in Oct 2022