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Reviews of Malmaison Reading

4 out of 5
Malmaison Reading
18-20 Station Road, Reading, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 478 out of 973 reviews" "
Rating 8 - Good. 318 out of 973 reviews" "
Rating 6 - Okay. 109 out of 973 reviews" "
Rating 4 - Poor. 46 out of 973 reviews" "
Rating 2 - Terrible. 22 out of 973 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra, Ft Lauderdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location across street from rail station. Many restaurants, shops in walking distance. Excellent, friendly staff.
Stayed 1 night in May 2024
Response from Paul Eaves General Manager on May 26, 2024
Dear guestThank you so much for your GREAT review of Malmaison Reading.We are all so pleased to have been of service to you,

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Paul Eaves General Manager on May 22, 2024
Dear guest Thank you so much for your LOVELY review of Malmaison Reading.We are all so pleased that you enjoyed your stay,

8/10 Good

Wai Sing

Travelled with family
Liked: Cleanliness, staff & service
First impression is excellent, but 2 things are really poor. 1)the USB charger is not functioning and discharge the phone battery, 2)the shower is too weak and the hot water control is “hard to handle”
Stayed 1 night in May 2024
Response from Paul Eaves General Manager on May 19, 2024
Dear guest Thank you for taking the time to let the hotel have your feedback following your recent stay with us.It is very much appreciated.

10/10 Excellent

Sandra, Ft Lauderdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in great location.
Stayed 2 nights in May 2024
Response from Paul Eaves General Manager on May 19, 2024
Dear guest Thank you so much for your SUPER review of Malmaison Reading.We are all so pleased that you enjoyed your stay.

10/10 Excellent

Leela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Well located in Reading.
Stayed 2 nights in May 2024
Response from Paul Eaves General Manager on May 16, 2024
Dear guest Thank you so much for your WONDERFUL review of Malmaison Reading.I am so pleased that you enjoyed your stay with us and hope you will do so again very soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My flight was delayed by almost 2 hours, any longer would have meant I would miss the last train from paddington to London, I called the reception and was put at ease by the person, I think it was Nick, reassured me there would be someone available to book me in. As promised, was met at reception, quick and easy check in, comfortable bed, it was a great night's sleep.
Stayed 1 night in May 2024
Response from Paul Eaves General Manager on May 14, 2024
Dear guest Thank you for your WONDERFUL review of Malmaison Reading.We are all very pleased to be at your service and we do hope that you will stay with us again very soon,

8/10 Good

Collette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact it was walking distance to the train station.the staff were very friendly. the room clean an spacious 5*
Stayed 2 nights in May 2024
Response from Paul Eaves General Manager on May 7, 2024
Dear guest Thank you for your LOVELY review of Malmaison Reading.We are all so pleased that you enjoyed your stay with us and do hope to be able to welcome you back to stay with us again very soon.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Paul Eaves General Manager on May 3, 2024
Dear guest Thank you for your LOVELY review of Malmaison Reading.We are all so pleased that you enjoyed your stay and hope to be able to welcome you back again very soon!

10/10 Excellent

Timothy

Stayed 2 nights in Apr 2024
Response from Paul Eaves General Manager on May 23, 2024
Dear guest Thank you for taking the time to let the hotel have your feedback. This is very much appreciated.

10/10 Excellent

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Paul Eaves General Manager on Apr 15, 2024
Dear guest Thank you so much for your WONDERFUL review of Mal Reading following your recent stay with us.I hope that you will return to stay with us again very soon !

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent night here on way to LHR. Hotel is close to station and Railair. Loads of shopping and restaurants nearby. Large bath and large shower in room. Difficult to use TV if you are a techniphobe like me. Would recommend.
Stayed 1 night in Apr 2024
Response from Paul Eaves General Manager on Apr 8, 2024
Dear Guest Thank you for your FAB review of Malmaison Reading.We are all so pleased that you enjoyed your recent stay with us and hope that you will return to stay with us again very soon.

10/10 Excellent

Charlotte

Stayed 1 night in Apr 2024
Response from Paul Eaves General Manager on May 1, 2024
Dear guest Thank you so much for your FANTASTIC review of Malmaison Reading,The whole hotel team and I are delighted and we do hope that you will stay again very soon.

10/10 Excellent

Craig, Waterlooville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I often stay here while I’m visiting friends in the area. Great hotel in a central location. Staff have always been very welcoming, friendly and helpful. The perfect stay
Stayed 1 night in Mar 2024
Response from Paul Eaves General Manager on May 19, 2024
Dear guest Thank you for taking the time to let the hotel have your feedback following your recent stay with us.It is very much appreciated.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Paul Eaves General Manager on Mar 17, 2024
Dear guest Thank you SO MUCH for your WONDERFUL review of Malmaison Reading following your recent stay with us.We do hope that you will stay with us again very soon.

10/10 Excellent

Ben

Stayed 1 night in Mar 2024
Response from Paul Eaves General Manager on Mar 31, 2024
Dear guest Thank you so much for taking the time to share your feedback with us.It is very much appreciated.

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Paul Eaves General Manager on Mar 3, 2024
Dear guest Thank you for taking the time to leave a FIVE STAR review for Malmaison Reading.This is so very much appreciated by the whole hotel team.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff where incredibly friendly and helpful. The suite room was amazing. Huge, clean with plenty of nice extras.
Stayed 2 nights in Feb 2024
Response from Paul Eaves General Manager on Feb 29, 2024
Dear guestThank you so much for your FIVE STAR review following your recent stay with us. We are all so pleased that you enjoyed your stay - particularly as this was in one of our suites (we will think are FAB too) !We do hope that you will stay with us again very soon.

8/10 Good

julian

Stayed 2 nights in Feb 2024
Response from Paul Eaves General Manager on Mar 31, 2024
Dear guest Thank you so much for taking the time to share your feedback with us.It is very much appreciated.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Paul Eaves General Manager on Feb 26, 2024
Dear guest Thank you for your WONDERFUL review following your recent stay at Malmaison Reading. I am so pleased that you enjoyed your stay with us, as is the whole hotel team.

10/10 Excellent

David

Very nice stay clean friendly staff.
Stayed 1 night in Feb 2024
Response from Paul Eaves General Manager on Feb 25, 2024
Dear guest Thank you so much for your FIVE STAR review of Mal Reading.We are all so pleased that you enjoyed your stay with us and do hope that we can welcome you back to stay with us again very soon.Paul Eaves General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money, great breakfast and comfy bed
Club room was a very comfortable room. We struggled with the pillows as they went a bit flat on us but the mattress was nice. There were Nespresso facilities with a variety of pods. The Ferrero Roche was a particularly nice touch. There was an iron, ironing board and kettle in the room. The TV is great with chromecast and freeview. The rate included breakfast which was incredible value for money. The food was delicious and the continental offering was superb. Really excellent value for money.
Stayed 1 night in Feb 2024
Response from Paul Eaves General Manager on Feb 24, 2024
Dear guest I am so pleased that you enjoyed your stay with us and I do hope that you will stay with Malmaison again very soon.

4/10 Poor

Simon

Stayed 2 nights in Feb 2024
Response from Paul Eaves General Manager on Mar 31, 2024
Dear guest Thank you so much for taking the time to share your feedback with us.It is very much appreciated.

8/10 Good

Victoria, LONDON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent
Stayed 3 nights in Jan 2024
Response from Paul Eaves General Manager on Feb 14, 2024
Dear guestThank you so much for your LOVELY review of Mal Reading.We are all so pleased that you enjoyed your stay.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay will you again when in Reading
Stayed 1 night in Jan 2024
Response from Paul Eaves General Manager on Feb 5, 2024
Dear guest Thank you so much for your SUPER review of Mal Reading.We are so pleased that you enjoyed your stay with us.

10/10 Excellent

Leela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Rooms were clean, comfortable and warm. One of the best hotels I have stayed at in the UK. Thank you.
Stayed 1 night in Jan 2024
Response from Paul Eaves General Manager on Jan 28, 2024
Dear guest Thank you so much for your WONDERFUL review of Mal Reading.We are all so pleased that you enjoyed your stay with us and hope to be able to welcome you back again very soon.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent standards.
We arrived very late, due to a flight delay. The hotel ensured that we were able to check in. The room was very well appointed and clean. Breakfast was excellent with a good choice.
Stayed 1 night in Jan 2024
Response from Paul Eaves General Manager on Jan 26, 2024
Dear guest Thank you so much for your WONDERFUL review of Mal Readng.We are all so pleased that you enjoyed your stay and hope to be of service to you again very soon.

8/10 Good

julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms, great service and excellent food.
Stayed 1 night in Jan 2024
Response from Paul Eaves General Manager on Jan 20, 2024
Dear guest Thank you so much for your LOVELY review of Mal Reading.We are all so pleased that you enjoyed your stay with us.

8/10 Good

Colin

Business traveller
Always a nice stay and convenient to station
Stayed 1 night in Jan 2024
Response from Paul Eaves General Manager on Jan 16, 2024
Dear guest Thank you for your LOVELY review of Mal Reading.This is very much appreciated.

2/10 Terrible

Glenn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Paul Eaves General Manager on Jan 16, 2024
Dear guest Thank you for your review.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located convenient hotel with excellent staff.
Stayed 1 night in Jan 2024
Response from Paul Eaves General Manager on Jan 16, 2024
Dear guest Thank you for your WONDERFUL review of Mal Reading.This is very much appreciated.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Paul Eaves General Manager on Jan 16, 2024
Dear guest Thank you for taking the time to leave your review for Mal Reading. We do hope that you will stay with us again very soon.

8/10 Good

Sholei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and friendly staff. The breakfast is delicious with varieties and the place is so quite. I recommend. The bus station is just there and 3 min away walk from train station. Amazing. Just on tv,they could think of replacing with digital tv which can allow access to Youtube , Netflix etc.
Stayed 1 night in Jan 2024
Response from Paul Eaves General Manager on Jan 16, 2024
Dear guest Thank you for taking the time to leave your review for Mal Reading. I am delighted to be able to confirm that every room in the hotel will be installed with a brand new digital TV in the first week of February ! We do hope that you will stay with us again very soon.

8/10 Good

Tanaka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bath hub and the location were nice but I wish that they had a small fridge as well
Stayed 2 nights in Dec 2023
Response from Paul Eaves General Manager on Jan 16, 2024
Dear guest Thank you for taking the time to leave your review for Mal Reading. We do hope that you will stay with us again very soon.

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relocate
Gorgeous hotel close to all amenities..staff were all lovely and v helpful .
Stayed 2 nights in Dec 2023
Response from Paul Eaves General Manager on Jan 16, 2024
Dear guest Thank you for your SUPER review of Mal Reading.This is very much appreciated by the whole hotel team.

2/10 Terrible

Onaisah

Disliked: Cleanliness, room comfort
Unpleasant stay and health concern
we were immediately confronted with a strong smell of marijuana or cannabis fumes in our room. It is crucial for a hospitality establishment to ensure a smoke-free environment . The pillow were uncomfortable and were unsupportive, making it incredibly challenging for us to get a good night’s sleep. it was difficult to get our breakfast table and had to get checked back to the recipient to confirm our breakfast booking.
Stayed 1 night in Dec 2023
Response from Paul Eaves General Manager on Feb 5, 2024
Dear guest Thank you for taking the time to let the hotel have your feedback following your recent stay with us. This will be reviewed by our management team immediately.

10/10 Excellent

Rhiannon

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Paul Eaves General Manager on Dec 21, 2023
Dear guest Thank you for your SUPER review of Mal Reading.We are all so pleased that you enjoyed your stay,

6/10 Okay

Richard

Travelled with partner
Stayed 1 night in Dec 2023
Response from Paul Eaves General Manager on Dec 21, 2023
Dear guest Thank you for taking the time to let the hotel have your feedback following your recent stay with us.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the street from the Reading train station but quiet because we had a room facing the alley. Affordable and within minutes walk to the shopping and sights of Reading.
Stayed 1 night in Dec 2023
Response from Paul Eaves General Manager on Dec 14, 2023
Dear guest Thank you for your FANTASTIC review of Malmaison Reading. I am so pleased that you enjoyed your stay with us and hope to welcome you back to the hotel again very soon.

8/10 Good

Eleanor

Stayed 2 nights in Dec 2023
Response from Paul Eaves General Manager on Dec 11, 2023
Dear guest Thank you for your LOVELY review of Malmaison Reading. We are so pleased that you enjoyed your stay with us and hope to be able to welcome you back to the hotel again very soon !

8/10 Good

David, Hereford

Travelled with partner
Liked: Cleanliness, amenities
Great hotel and friendly staff. Dinner and breakfast very good. Could not control room temperature however and duvet very thick. Hence restless nights sleep. Otherwise fine.
Stayed 1 night in Dec 2023
Response from Paul Eaves General Manager on Dec 11, 2023
Dear guest Thank you for taking the time to let the hotel have your feedback. This is very much appreciated.

10/10 Excellent

CRAIG

Stayed 1 night in Nov 2023
Response from Paul Eaves General Manager on Dec 11, 2023
Dear guest Thank you for your FANTASTIC review of Malmaison Reading. We are so pleased that you enjoyed your stay with us and hope to be able to welcome you back to the hotel again very soon !

4/10 Poor

Stuart

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Better hotels in Reading.
Room was tired. Shower was scalding hot then freezing cold randomly. Toilet seat cracked in half. USB sockets didnt work. No mini bar or fridge. Pushed to not take room service. Really for the suggest class of hotel I wouldnt recommend or stay their again.
Stayed 3 nights in Dec 2023
Response from Paul Eaves General Manager on Dec 8, 2023
Dear guest Thank you for taking the time to let the hotel have your feedback, which is very much appreciated.

6/10 Okay

Emma

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was too hot and heating and a/c control did not work to control the heating. Cold water tap was running warm water. Had to leave this running for about 6 mins before water actually turned cold. Have stayed in hotel many times before and not experienced these problems. Considering price I paid £282 (Half board) the quality of room was really not worth it. Had an awful night sleep. Also note for half board I’d specifically asked what I’d be charged extra for and was told drinks only plus supplement for steak. When asked to sign, the bill was for full value which I was told was just the way they do things then next day found that I’d been charged for service on full value of food and drinks on top. If I’d been told this at the time I’d have been ok paying, but felt a bit scammed as I’d specifically asked. At reception they then spent about 20 mins to explain and remove the extra charge which then meant no time for breakfast which I’d effectively paid as it was in the half board rate. All in all very disappointing and not sure if I’ll return again. Quite sad as used to be my favourite place to stay in Reading :-(
Stayed 1 night in Dec 2023
Response from Paul Eaves General Manager on Dec 8, 2023
Dear guest Thank you for taking the time to let the hotel have your feedback, which is very much appreciated.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!!
Amazing stay at reading Mal. Room beautiful and comfortable. Service great. Breakfast lovely and cocktails at the bar gorgeous. It’s clear that whilst the hotel was amazing it is a little bit tired in places but they were doing some works whilst we were there so they are clearly On it. We will come again
Stayed 2 nights in Dec 2023
Response from Paul Eaves General Manager on Dec 8, 2023
Dear guest Thank you for your SUPER review of Malmaison Reading.We are all so pleased that you enjoyed your stay.

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Just across road from train station & in the town centre breakfast was great👍 The hotel is nice the issues we had 1. Very cold hotel on first night but reception was great put extra heater in room 👍 the bar area was cold as well. 2. Bar staff charged staff gratuity on bar meals when ordering at bar when asked why cost of burger meals was higher we were just told it’s the gratuity 😩 All in all still worth staying and will go back at some point
Stayed 2 nights in Nov 2023
Response from Paul Eaves General Manager on Nov 29, 2023
Dear guest Thank you for taking the time to let the hotel have your feedback following your recent stay with us. It is very much appreciated.

6/10 Okay

Emily

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms looked quite tired/tatty decor wise and black furniture was quite oppressive. As was the window that was blocked up with some sort of scaffolding.
Stayed 1 night in Nov 2023
Response from Paul Eaves General Manager on Nov 29, 2023
Dear guest Thank you for taking the time to let the hotel have your feedback following your recent stay with us. It is very much appreciated.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location
Stayed 1 night in Nov 2023
Response from Paul Eaves General Manager on Nov 22, 2023
Dear guest Thank you for your FAB review of Malmaison Reading following your recent stay with us.This is very much appreciated and we hope that you will visit the hotel again very soon.

10/10 Excellent

A

Stayed 1 night in Nov 2023
Response from Paul Eaves General Manager on Nov 23, 2023
Dear guest Thank you so much for your WONDERFUL review of Malmaison Reading.We are all so pleased that you enjoyed your stay.

10/10 Excellent

Evi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel when traveling for work to Reading.
Stayed 1 night in Nov 2023
Response from Paul Eaves General Manager on Nov 16, 2023
Dear guest Thank you so much for your FIVE STAR review of Malmaison Reading.We do hope to be able to welcome you back to the hotel again very soon!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good as ever
Excellent stay, especially as they have sorted out the plumbing
Stayed 2 nights in Nov 2023
Response from Paul Eaves General Manager on Nov 14, 2023
Dear guest Thank you for your GREAT review of Malmaison Reading following your recent stay with us.Your feedback is very much appreciated.