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Reviews of Avatara Resort

3.5 out of 5
Avatara Resort
106 Moo 4, Lung Jep Beach, Rayong, Rayong Province

Reviews

8.0

Very good

Rating 10 - Excellent. 51 out of 191 reviews" "
Rating 8 - Good. 94 out of 191 reviews" "
Rating 6 - Okay. 29 out of 191 reviews" "
Rating 4 - Poor. 13 out of 191 reviews" "
Rating 2 - Terrible. 4 out of 191 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

William, Santee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Edward

Stayed 3 nights in Jan 2024

10/10 Excellent

Cholticha

Everything good
Stayed 3 nights in Oct 2023
Response from Avatara Resort on Oct 18, 2023
Thank you:)

4/10 Poor

Jason

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Steep climb no elevator nor courtesy transport. It was very difficult for one slightly handicapped person in our group. Restaurant service was horrible. Had to call staff the clear table each time. One breakfast staff server asked "if handicapped, why even come here?". Unbelievably rude when asking if we could use his breakfast coupon to take some bread to his room for him. We will stick with Paradee Resort from now on.
Stayed 2 nights in May 2023
Response from Avatara Resort on Jun 25, 2023
we apologize for the inconvenience. and thank you for your review, and we will let the manager know to improve.

8/10 Good

Gary

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms great but access not so good Infrastructure limited but overall nice couple of days
Stayed 2 nights in Apr 2023

2/10 Terrible

Roger

Stayed 7 nights in Feb 2023

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To many steps at hotel for older people
Stayed 2 nights in Feb 2023

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a bit back of the property, the room we had was very nice. Very clean. The reception is about a 20meter walk to the beach. The beach is amazing. There are a few bars close and places to eat. You can go a bit further and find a lot more as well. Water is so clear and was so nice to swim and look at the surroundings. Would highly recommend this place to anyone who wants to travel to koh samet
Stayed 2 nights in Nov 2022
Response from Front desk on Jan 20, 2023
we apologize for the inconvenience and thank you for choosing our resort.

8/10 Good

benoit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2020

8/10 Good

Verified traveller

Stayed 7 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice Hotel but no elevators and a very long steep walk to rooms
Stayed 2 nights in Mar 2020

2/10 Terrible

Adam, California

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff never ever reply to messages sent to them through Expedia Gold. This caused me many problems. Some of my clothes 'disappeared' m. They tried to bill me for peanuts on my checkout even though I'm allergic to them. I rarely review hotels but am an Expedia Gold account holder and travel a lot. Don't let phoris deceive you. You're a fool if you book here. Their customer service is awful. Come on Manager... stop hiding. Awful place.
Stayed 2 nights in Feb 2020

8/10 Good

Violina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Beautiful hotel. Internet was good. Shower kept changing temperature and the water pressure wasn't great. Breakfast was a nightmare. We considered ourselves lucky to get any European food at all. Plenty of Thai food was available but fruits would disappear immediately and would not be replenished. The place was overrun by Chinese and that was the reason for the empty breakfast trays. No sun loungers even though there was beach access. Location was great, plenty of restaurants around.
Stayed 3 nights in Jan 2020
Response from Reservation on Feb 1, 2020
Thank you for choosing our resort.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good location Rooms were modern and great shower bit of a walk to the room but not too bad. More difficult when you’ve had a few to drink 😂 shame about all the rude Russians and Chinese but that’s not the hotels fault
Stayed 3 nights in Jan 2020
Response from Reservation on Feb 1, 2020
Thank you for choosing our resort, and sorry to inconvenience

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
top class hotel.
Stayed 1 night in Jan 2020
Response from Reservation on Feb 1, 2020
Thank you for choosing our resort :)

4/10 Poor

Wayne, Bangkok

Travelled with partner
Disliked: Staff & service
Checked in about 12 noon, had to wait until 2PM to get my room. Long hike Up Hill to get to my room. The room had a view of the water treatment system. Smoke detector still hade the construction yellow "Remove before Use" safety cover installed, proving that it had never been tested. No beach towels in room, I had to go to the front desk to request one, front desk said for me to go to housekeeping, Housekeeping was closed, I asked a maid she said for me to go to the front desk, got a bell boy to get me one. When the maid cleaned they made the bed but did not wash the coffee cups, or replace the coffee/cream/sager or wipe counter tops or sweep floors. Rooms are just boxes with some curves nothing special. I will find a better place next time with better customer service.
Stayed 3 nights in Dec 2019
Response from Resevation on Jan 1, 2020
Thank you for choosing our resort and thank you for your Reviews.Sorry inconvenience. And we will report to management to improve the location and excellent service.

10/10 Excellent

KENNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. A bit too many steps for the higher floors but the nice rooms make the climb worth it. I loved the restaurant and the breakfast was amazing. The wifi was problematic though and it's my only complaint. Staff was nice enough to help me with a cut I got getting off the speed boat when I accidentally touched the blades. Overall a very good stay.
Stayed 3 nights in Nov 2019
Response from Reservation on Dec 22, 2019
Thank for choosing our hotel, and sorry inconvenience.

10/10 Excellent

David, England

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent location next to the beach with spacious and clean rooms. Staff were very friendly and helpful too. Only a short walk to the main restaurant/nightlife.
Stayed 4 nights in Apr 2019
Response from Reservation on May 19, 2019
Thank you for choosing our hotel.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
A lovely hotel conveniently placed just outside the madness of Sai Keaw. Staff really friendly. Room immaculate. Great food. Fantastic beach. Only downside it's a little expensive for food and drink. Would definitely stay again.
Stayed 3 nights in Apr 2019
Response from Reservation on May 19, 2019
Thank you for choosing our hotel. And Sorry inconvenience.

8/10 Good

Nan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great location right on one of the most beautiful beach. Nice and attentive staffs. Very nice food and promp service. Poor maintainance in the bathroom ( molds, cracks, rainshower not working, some old towels) But in overall, a very nice hotel with excellent staffs. We will keep coming back.
Stayed 2 nights in Mar 2019
Response from Reservation on Mar 18, 2019
Thank for choosing our hotel, and sorry inconvenience.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We experienced a hiccup with our booking the first night, but it was handled extremely well by the front-desk manager. The hotel was great, with breakfast right at the beach. The breakfast had different dishes daily, and truly was fantastic. The rooms were clean (we came across some bugs, but the room was sprayed for us), the staff was friendly, and the island couldn't be more picture perfect.
Stayed 4 nights in Feb 2019
Response from Reservation on Mar 13, 2019
Thank for choosing our hotel, and sorry inconvenience.

6/10 Okay

Jess

Liked: Property conditions & facilities, room comfort
Great location, friendly, busy!
The room is clean. Location is great. Very high cash deposit mandatory. Breakfast wasnt refilled and is messy and disorganized; you have to come early to get the good hot stuff.
Stayed 2 nights in Feb 2019
Response from Reservation on Mar 13, 2019
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful bathroom
Nice clean resort, beautiful bathroom! Friendly staff, checkin from 2pm onwards. Nice local area, easy to walk about or rent a scooter. A short walk up to the rooms but there’s a shuttle service that runs whenever there’s demand.
Stayed 1 night in Feb 2019
Response from Reservation on Feb 20, 2019
Thank you

6/10 Okay

Boonyavee

Stayed 2 nights in Feb 2019
Response from Reservation on Mar 15, 2019
:)

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the facilities were very nice and comfortable. Could use some minor repair. The resort is close to the beach and the night life. Unlike all the other hotels we stayed in Vietnam and Thailand; it was more labor intensive planning follow on activities. The speed boat taxi picked us up right at the resorts beach.
Stayed 2 nights in Jan 2019
Response from Reservation on Feb 6, 2019
Thank you for you choosing us.

8/10 Good

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Reservation on Feb 8, 2019
:)

6/10 Okay

Yitzhak

Liked: Cleanliness, property conditions & facilities, room comfort
The room are very far away & you have to climb a lot of stairs
Stayed 3 nights in Dec 2018
Response from Reservation on Dec 26, 2018
sorry inconvenience, we will inform to our manager.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018

8/10 Good

DON.D, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Good resort, close to every thing you want.. Beach , restaurant , bars . Girls on front desk ever helpful and friendly. D.D
Stayed 4 nights in Sep 2018
Response from Reservation on Sep 13, 2018
Thank you

10/10 Excellent

Ben, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location on the beach and right in the middle of all the resort bars and restaurants. A short walk to the market where there is an ATM and sunscreen and anything else you need. Bike rentals and pretty much anything you could want is only a short walk away. Rooms were kept clean and staff was very willing to help when needed. Loved the design of the rooms as well though there was some mild damage to some spots along the walls and bed. Highly recommended
Stayed 5 nights in Jul 2018
Response from Reservation on Jul 30, 2018
Thank you

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
The first night had a bad room with door broken, shower broken, and the air conditioner could not adjust the temperature. The second day changed another room with better condition. The fogs and similar animals were quite annoying at night.
Stayed 2 nights in Jun 2018
Response from Reservation on Jul 26, 2018
We are sorry you were unhappy - we will work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Grady

Liked: Staff & service, room comfort
Bad first impression
Overall the stay as OK. I’ve been to Koh Samet many times, and Love long weekends there. My husband and I thought to try a new hotel since our regular choices were booked. The bad: The room we were initially put in had a very strong smell of mold. Initially we thought to just accept it but ended up being too strong to handle. I assume it’s from the aircon as the room didn’t seem like it had water damage. We had to ask to be moved, and re-pack our stuff and deal with that inconvenience. It’s really annoying when a hotel puts you in their bad room. They certainly know it’s bad and should fix the problem and not play the game of “will they complain?” The good: The second room we were put in did not smell and was decent overall. The bathroom had a nice design and the shower was good.

8/10 Good

Vrabcho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avatara
Great place a 1 minute walk from the beach. Rooms are clean, new and large. Excellent customer service from front desk through room keeping staff to the guys and ladies at the beach restaurant. Only minus for me is that the rooms don't have balconies, or some furniture for outside the front door
Stayed 4 nights in Jan 2018
Response from Reservation on Feb 11, 2018
Thank you

10/10 Excellent

Taylar, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Loved staying at this hotel - The staff were so lovely and helpful, the rooms were so well presented (great aircon as well!) Great location on the beach and easy to get around everywhere via scooter. Would have loved to have stayed there longer - next time will make sure to be there a full week to truly embrace the island!
Stayed 2 nights in Jan 2018

8/10 Good

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good spot to chill!
Very pleasant staff and very clean rooms.
Stayed 7 nights in Dec 2017
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

PK, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were not warm and don’t appear to be hospitable. Was surprised that they do not offer toothbrush and toothpaste though they can be bought in their tiny minimart.
Stayed 3 nights in Dec 2017

10/10 Excellent

Borja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

8/10 Good

Marc, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel.
Great place to stay. Nice bright, well designed rooms, spacious and practically on the beach. A steep walk to the rooms although a cart is provided if you need it. Breakfast on the beach was lovely. Service a little hit and miss at the beach bar during the afternoon. I would happily return to Samet and to this hotel. Get a speedboat to the hotel. An amazing experience
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Staff are friendly and helpful, the room is nice, bed is great. The place is also quite. Delicious breakfast.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Amazing!
LOVED our stay! I had stayed in cheap bungalows on Koh Samet 20 years ago, so was extremely surprised by the prices of all accommodations on the island now! However, we splurged and spent a little more than we might normally (around 3,000 baht/night for triple-family room) and were completely satisfied with our entire Avatara experience! The breakfast buffet was superb! The concierge and front desk staff were wonderful. Our room was beautiful - very clean and new. Many TV channels available. Hot shower with good water pressure! The hotel rooms are back up the hill a bit, behind the main entrance, but the restaurant right out front (across a small street/alley) is right on the beach. The beach was gorgeous. The sand is white. The beach (cove) was fairly quiet, especially compared to the beach right next door. Overall, exquisite.
Stayed 3 nights in Sep 2017

6/10 Okay

Robert, Bangkok

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Waiting too long.....
Overall, my stay at the Avatara Hotel was a positive experience. The rooms were great, if not a far walk from the beach, and the hotel is nicely situated on the island. My complaint was the food service which was atrocious. Upon returning from a beach walk we sat at one of the beach side tables for a drink one day, but were never served so we went to another location nearby for a drink. Then, the next dinner proved there were serious staffing issues when my food I ordered never showed after a half hour, an hour and even 75 minutes. The wait staff lied saying it was on its way, but it didnt come. Then a supervisor said there was a computer glitch and the order never got to the kitchen. However, the staff were caught in another lie when the bill came and actually showed when the ticket went to the kitchen. Bad service!
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Comfortable stay. Room is clean. Beach is just in front of the hotel lobby. Breakfast menu can be improved.
Stayed 2 nights in Jul 2017

6/10 Okay

Kytorky, BKK

Liked: Staff & service
Disliked: Property conditions & facilities
Design over practicality
Nice rooms, great shower, comfortable bed, but plastic sheet spoils it all. No racks to hang your wet cloth. Kind of design over practicality. Bathroom view to the rubish piles.
Stayed 1 night in Jul 2017

10/10 Excellent

john , wales uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel,the staff were very welcoming when arrived where met on the beach by staff check was fast and smooth ,breakfast on the beach was great the hotel was a few min walk from main area,there was a great cocktail bar sort distance away would recommend this hotel and will visit again
Stayed 5 nights in Jun 2017

6/10 Okay

James

Disliked: Staff & service, property conditions & facilities

8/10 Good

Ian, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to the beach
Hotel ok ,Having breakfast on the beach was great .Shops, bars and restaurants not far away .overall hotel very clean ,staff very helpful and koh samet island vey good will be going back again thankyou Avatara.

6/10 Okay

max

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
3 star hotel, dont pay over $50
Clean room, good water pressure, bring ur pillow unless u like rock hard pillows. Hotel is at best part of island. No room service, good shower and toilet, hotel still under construction. Will possibly stay again.