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Reviews of The Rushmore Hotel & Suites, BW Premier Collection

3.5 out of 5
The Rushmore Hotel & Suites, BW Premier Collection
445 Mount Rushmore Rd, Rapid City, SD

Reviews

8.4

Very good

Rating 10 - Excellent. 503 out of 1001 reviews" "
Rating 8 - Good. 284 out of 1001 reviews" "
Rating 6 - Okay. 111 out of 1001 reviews" "
Rating 4 - Poor. 61 out of 1001 reviews" "
Rating 2 - Terrible. 42 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Ionessa Victoria

Disliked: Cleanliness, staff & service
During my recent stay at the hotel, I encountered some challenges with the cleanliness of my room's toilet (literally 💩 in the toilet bowl and its seat). Despite bringing this issue to the attention of the staff, I was initially met with a dismissive response and was informed that I would be charged extra for a room change. The tone of the interaction felt interrogative and unsupportive. However, after expressing my intention to document the condition of the toilet with a video, the staff quickly accommodated my request for a new room. The staff also recorded the video I took and said that it is not acceptable with the management. While I appreciated the eventual resolution, I hope the hotel can improve its responsiveness and customer service approach in similar situations in the future.
Stayed 1 night in May 2024

10/10 Excellent

Yessenia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place close to Mountain Rushmore there were lots of restaurants around and restaurants that were walking distance as well as coffee shops. The rooms in hotel were nice and clean
Stayed 2 nights in May 2024

10/10 Excellent

Amy B.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Very polite staff. Great food!
Stayed 3 nights in May 2024

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be prepared for the train to wake you up at 2 AM and then again at 3 AM. Ask for a room away from the train tracks. Saw some homeless people hanging around nearby but they leave you alone if you keep walking. Room is dated and the air conditioning is a little loud. You are right downtown and it’s easy to walk to all the restaurants. Spent one night and felt it was worth it to be so close to the restaurants. You don’t have to pay to park downtown or fight for a parking spot. Parking at the hotel and walking everywhere makes up for the minor hotel issues.
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious, clean and modern room.
Stayed 1 night in Apr 2024

8/10 Good

Jaimi, Orient

Stayed 1 night in Apr 2024

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are really nice and accommodating.
Stayed 1 night in Mar 2024

10/10 Excellent

Brenda, Gillette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location downtown
Stayed 2 nights in Mar 2024

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and spacious rooms. Friendly staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location!
Stayed 2 nights in Dec 2023

6/10 Okay

Brittany

Disliked: Amenities
Stayed 1 night in Mar 2024

6/10 Okay

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We don’t have any washcloths or smaller towels. The walls are very thin and we could hear everything from the next door room.
Stayed 1 night in Mar 2024

2/10 Terrible

Kenny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Went to take a shower and the big old Global hair was on the wall and the flooring is coming up off the floor as you walk in the front door
Stayed 1 night in Mar 2024

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a bar with a band and affordable drink prices. Please let us know when you have live entertainment.
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Feb 2024
Response from Kenny on Feb 28, 2024
Hi , Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 1 night in Feb 2024
Response from Kenny on Feb 28, 2024
Hi , Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

jason, Gillette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like the hotel stayed there 4 time would stay again
Stayed 2 nights in Feb 2024
Response from Kenny on Feb 28, 2024
Hi , Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the shuttle availability.
Stayed 2 nights in Jan 2024

8/10 Good

Teri

Love this hotel
We love this hotel. Its so convenient, the rooms are clean, comfortable and spacious. Every staff member we encountered was very friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, beautiful hotel, great location and comfortable bed.
Stayed 1 night in Feb 2024

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Was a good hotel to stay at, busy due to a large event in town
Stayed 1 night in Feb 2024

10/10 Excellent

Katrina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Wendi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and conveniently located.
Stayed 2 nights in Jan 2024

10/10 Excellent

Shelley

Liked: Amenities
Great checkin experience. Great location! The rooms are clean nothing special. I must have missed that there are no fridges in the rooms it seems no a days there just are.
Stayed 1 night in Jan 2024
Response from Kenny on Jan 18, 2024
Hi Shelley, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

James

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room was very dirty. Looked like it hadn’t been cleaned in awhile. Had to clean tops of desk, side tables and bathroom counters. No shampoo or soap in dispensers in shower.
Stayed 1 night in Jan 2024
Response from Kenny on Jan 9, 2024
Hi James, We would like to apologize that you did not have a great experience at our hotel. We have shared your comments with our staff and will work to make sure this does not happen to other guests in the future. We hope that someday we will be able to regain your trust.Best Regards,

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kenny on Jan 9, 2024
Hi Thomas, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Aldo Misael

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Kenny on Jan 9, 2024
Hi Aldo, We would like to apologize that you did not have a great experience at our hotel. We have shared your comments with our staff and will work to make sure this does not happen to other guests in the future. We hope that someday we will be able to regain your trust.Best Regards,

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kenny on Jan 9, 2024
Hi James, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Kerri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay
Stayed 1 night in Dec 2023
Response from Kenny on Jan 9, 2024
Hi Kerri, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

clay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kenny on Jan 4, 2024
Hi clay, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Augienel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kenny on Jan 4, 2024
Hi Augienel, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Brooke

Stayed 1 night in Dec 2023

4/10 Poor

ELISA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found that the room was too bright when trying to sleep, both from window light (even with shades down) and from light under the door to the hall. Our experience was unfortunately not great due to drunk people in the hall at 2am. The sound really carried through the doors and we felt we didn’t have much privacy for our own conversations and time together because of the lack of sound barrier.
Stayed 1 night in Dec 2023
Response from Kenny on Dec 27, 2023
Hi Elisa, Thank you so much for staying with us. We do apologize for any inconvenience caused by the room being too bright. We will use your feedback as we are continuously working to improve for our guests. We can't wait to see you again in the future so we can provide you with an even better stay! Regards,

10/10 Excellent

Kim

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time to stay. Great location. Many choices for dining vis walking. Parking poor but downtown location can be problematic.
Stayed 1 night in Dec 2023
Response from Kenny on Jan 4, 2024
Hi Steve, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Shawn

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Kenny on Jan 4, 2024
Hi Shawn, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Olivia

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
No place to eat restaurant was closed
Stayed 2 nights in Oct 2023
Response from Kenny on Jan 4, 2024
Hi Olivia, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations and that our restaurant is closed. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kenny on Jan 4, 2024
Hi James, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kenny on Jan 4, 2024
Hi Stacy, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Dylan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The elevator had some issues with shutting, but that was resolved after the second day. Some parts of the room needed some touch ups as far as chipped paint and tiles in the bathroom. The overall experience was great though! The staff was incredibly friendly and helpful!!!
Stayed 3 nights in Nov 2023
Response from Kenny on Jan 4, 2024
Hi Dylan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jenifer

Travelled with partner
Liked: Cleanliness, staff & service
Clean place. Good access to shops around.
Stayed 5 nights in Oct 2023
Response from Kenny on Jan 4, 2024
Hi Jenifer, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel
Stayed 2 nights in Nov 2023
Response from Kenny on Jan 4, 2024
Hi Denis, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel warns you upfront that it is a noisy area at night at weekends but you need to be deaf to be able to ignore the night trains that rumble by the hotel with their horns blasting away. Great location to stay --restaurant overpriced for what it offers
Stayed 2 nights in Nov 2023
Response from Kenny on Jan 4, 2024
Hi David, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff. Easy check in. Great music at the bar
Stayed 1 night in Nov 2023
Response from Kenny on Jan 4, 2024
Hi Reza, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kenny on Jan 4, 2024
Hi Jennifer, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Christine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Charge for shuttle
They charge now for the shuttle the reason I stay there is for the free shuttle service
Stayed 1 night in Nov 2023
Response from Kenny on Jan 4, 2024
Hi Christine, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kenny on Jan 4, 2024
Hi James, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean a tidy. A rooms were a dated. Bed was comfortable
Stayed 4 nights in Nov 2023
Response from Jen Z. on Nov 6, 2023
Hello Donald,Thank you so much for choosing to stay with us! We are happy to hear that you enjoyed your clean room and comfortable bed! We hope to see you again in the future for another great stay!

8/10 Good

Travis

Travelled with family
Liked: Cleanliness, staff & service
Everything
Stayed 4 nights in Nov 2023
Response from Jen Z. on Nov 6, 2023
Hello Travis,Thank you for your review. We are happy that you enjoyed your stay with us and would love to hear more feedback so we may be able to provide you with a flawless stay next time!