All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Vicky,Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit. Please have safe travels and a great day.
Dear Missy, Thank you for staying with us and your positive feedback. Your comments will be shared with the staff and used as further motivation for a job well done. We look forward to your next visit to the beautiful Black Hills and stay with us. Please have safe travels and a great day.
Dear Johonna, Thank you for staying with us. We appreciate your feedback. Your kind words will be shared with the staff and used as motivation for a job well done. We look forward to your next visit. Please have safe travels and a wonderful day.
The room was really nice. Good selection for breakfast.
Andrew
Stayed 1 night in Apr 2024
Response from Greg Bunkowske on May 9, 2024
Dear Andrew, Thank you for staying with us. We appreciate your feedback. Your kind words will be shared with the staff and used as motivation for a job well done. We look forward to your next visit. Please have safe travels and a wonderful day.
Clean and quiet, good location, very comfortable and great price
Jude
Stayed 1 night in Apr 2024
Response from Greg Bunkowske on Apr 30, 2024
Dear Jude, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next stay with us. Please have safe travels and a great day.
Had to ask the front desk several time to address and overly loud room next to me. They still did not address it and I had to address it myself. Breakfast was sub par, eggs were slimey.
Allissa
Stayed 3 nights in Apr 2024
Response from Greg Bunkowske on Apr 29, 2024
Dear Allissa, Thank you so much for staying with us. We appreciate your feedback. Providing a comfortable and relaxing environment is always our goal and I apologize you did not experience this while you stayed this us. Your comments will be shared wit the front desk to better train on how to deal with loud guests and resolve such situations. Thank you for bringing this to our attention. I hope you will consider staying with us again. Please have safe travels and a great day.
Dear Rusian, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next Black Hills adventure and stay with us. Please have safe travels and a great day.
The room we stayed in was unfortunately dirty we have toddlers so we always do a small run through and found trash Easter egg and everyparents worst fear A Pill. If it wasn't for us looking out babies could ate the pill and could have gotten so sick it was at eye site so I don't know if the room was vacuumed. We were very disappointed ☹️ PSA TO PARENTS ALWAYS DO A WALK THROUGH COULD SAFE UR BABIES FROM INJESTING ANY SORT OF MEDICATIONS LEFT BEHIND.
ZACHARY LEE
Stayed 2 nights in Apr 2024
Response from Greg Bunkowske on Apr 17, 2024
Dear Zachary Lee, Thank you for staying with us. We appreciate your feedback. Your comments will be shared with the housekeeping staff. Thank you for bringing this to our attention. I hope you will consider staying with us again. Please have safe travels and a great day.
Dear Jim, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit. Please have safe travels and a great day.
Dear Josie, Thank you for staying and letting us know about your stay. Our goal is to always go above and beyond expectations, and I apologize we fell short during your stay. Your experience has been reviewed and our staff will train on how to deal with similar situations. Thank you for bringing these issues to our attention. I hope you will consider staying with us again.Please have safe travels and a great day.
Dear Greg and Laurie, Thank you so much for staying with us. We appreciate your feedback. Your kind comments have been shared with the staff. We will use this as further motivation for a job well done. We look forward to your next stay with us. Have a great day and safe travels.
4/10 Poor
Alicia, Blunt
Apr 7, 2024
Alicia
Stayed 1 night in Apr 2024
Response from Greg Bunkowske on Apr 29, 2024
Dear Alicia, Thank you so much for staying with us. We appreciate your feedback. Providing a comfortable and relaxing environment is always our goal and I apologize you did not experience this while you stayed this us. Your comments will be shared wit the front desk to better train on how to deal with loud guests and resolve such situations. Thank you for bringing this to our attention. I hope you will consider staying with us again. Please have safe travels and a great day.
Dear Kareen Two, Thank you so much for staying with us. We appreciate your feedback. Your kind comments have been shared with the staff. We will use this as further motivation for a job well done. We look forward to your next stay with us. Have a great day and safe travels.
Dear Scott, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next stay with us and your next adventure to the beautiful Black Hills. Please have a great day and safe travels.
Dear leanne, Thank you so much for staying with us. We appreciate your feedback. Your comments will be shared with the staff as a way of celebrating a job well done. We look forward to your next visit. Please have safe travels and a great day.
It was a pleasure stay at this hotel, clean andneat, a good breakfast included
Carolina
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on Mar 29, 2024
Dear Carolina,Thank you so much for staying with us. We appreciate your feedback. Your comments will be shared with the staff as a way of celebrating a job well done. We look forward to your next visit. Please have safe travels and a great day.
Dear Adri Ann, Thank you so much for staying with us. Your positive feedback will be shared with the staff and used as motivation for a job well done. We look forward to your next visit. Please have safe travels and a great day.
Dear Melissia, Thank you so much for staying with us. We appreciate your feedback. Your kind comments will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next visit and stay with us. Please have safe travels and a great day.
Dear Berenice, Thank you so much for staying with us. We appreciate your feedback. Your kind comments will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next visit and stay with us. Please have safe travels and a great day.
Dear Andrew,Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay with us and to the beautiful Black Hills. Please have safe travels and a great day.
Dear Sharon,Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay with us and to the beautiful Black Hills. Please have safe travels and a great day.
Dear Jessica, Thank you so much for staying with us. We appreciate your feedback as it will be shared with the staff. We look forward to your next visit. Please have safe travels and a great day.
Dear Bob, Thank you for staying with us. We appreciate your feedback. We look forward to your next stay with us. Please have safe travels and a great day.
Had to wait around for hours for our room to be ready. Was told 3 pm then 4 pm. Also was told I would get a call when my room was ready and I never did. Traveling with 3 kids this was not ideal for us being from 9 hours away.
josh
Stayed 1 night in Feb 2024
Response from Greg Bunk on Feb 26, 2024
Dear Josh, Thank you for staying with us. We appreciate your feedback. We will pass this along to our leadership team to ensure this does not happen again. I understand your frustrations and thank you for bringing this to our attention. We look forward to your next stay with us. Please have safe travels and a great day.
2/10 Terrible
Shawnee
Feb 25, 2024
Shawnee
Stayed 1 night in Feb 2024
Response from Greg Bunkowske on Feb 26, 2024
Dear Shawnee, Thank you for staying with us. We appreciate your feedback. We look forward to your next stay with us. Please have safe travels and a great day.
We liked that its clean and nice rooms, close to the waterpark
Terry
Stayed 1 night in Feb 2024
Response from Greg Bunk on Feb 26, 2024
Dear Terry, Thank you for staying with us. We appreciate your feedback. We look forward to your next stay with us. Please have safe travels and a great day.
Dear Beth, Thank you for staying with us. We appreciate your feedback. We look forward to your next stay with us. Please have safe travels and a great day.
8/10 Good
Lori
Travelled with partner
Feb 21, 2024
Liked: Amenities
It was okay
Lori
Stayed 2 nights in Feb 2024
Response from Greg Bunkowske on Feb 26, 2024
Dear Lori, Thank you for staying with us. We appreciate your feedback. We look forward to your next stay with us. Please have safe travels and a great day.
10/10 Excellent
Janette
Feb 20, 2024
Janette
Stayed 2 nights in Feb 2024
Response from Greg Bunkowske on Mar 22, 2024
Dear Janette, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff. We look forward to your next visit. Please have safe travels and a great day.
Dear Diana, Thank you for staying at our property and letting us know how your stay went. We appreciate your feedback. Your positive words will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay and visit to the beautiful Black Hills. Please have safe travels and a great day.
We enjoyed our stay here! The room was very clean and quiet. The breakfast had a good amount of choices as well. The bathroom was nicely remodeled and had a nice supply of shampoo, conditioner & body wash. The bed was very comfortable and the hotel was pretty quiet. We did have some rowdy kids running sprints above us for 3 hours but after a phone call to the front desk, all was resolved. We would definitely stay here again.
Melissa
Stayed 3 nights in Feb 2024
Response from Greg Bunk on Feb 15, 2024
Dear Melissa, Thank you for staying at our property and letting us know how your stay went. We appreciate your feedback. Your positive words will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay and visit to the beautiful Black Hills. Please have safe travels and a great day.
Dear Harry, Thank you for staying at our property and letting us know how your stay went. We appreciate your feedback. Your positive words will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay and visit to the beautiful Black Hills. Please have safe travels and a great day.
Dear Marshall, Thank you for staying at our property and letting us know how your stay went. We appreciate your feedback. Your positive words will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay and visit to the beautiful Black Hills. Please have safe travels and a great day.
8/10 Good
Lynne
Feb 10, 2024
Lynne
Stayed 1 night in Feb 2024
Response from Greg Bunkowske on Mar 22, 2024
Dear Lynne, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff. We look forward to your next visit. Please have safe travels and a great day.
8/10 Good
Morgan
Travelled with family, Travelled with family and small children, Travelled with group
Feb 9, 2024
Rooms and common areas were very clean. Showers were super nice. Breakfast had a large variety of options, including gluten free, oat milk etc… which I thought was nice. Staff were sub par, and right outside the front doors always reeked of cigarette smoke. overall a good experience,
Morgan
Stayed 2 nights in Feb 2024
Response from Greg Bunkowske on Feb 15, 2024
Dear Morgan, Thank you for staying at our property and letting us know how your stay went. We appreciate your feedback. Your positive words will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay and visit to the beautiful Black Hills. Please have safe travels and a great day.
The facility is beautiful and the check- in agent was friendly and knowledgeable. We decided to extend our stay for an extra night and she gave us a slightly better rate and made sure we stayed in the same room.
Christy
Stayed 1 night in Feb 2024
Response from Greg Bunkowske on Feb 7, 2024
Dear Christy,Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff and used as a motivational tool for future guests. We look forward to your next visit to the beautiful Black Hills. Thank you again for staying with us. Have a great day and safe travels.
Dear Maureen, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff and used as a motivational tool for future guests. We look forward to your next visit to the beautiful Black Hills. Thank you again for staying with us. Have a great day and safe travels.
8/10 Good
Michael
Feb 6, 2024
Michael
Stayed 1 night in Feb 2024
Response from Greg Bunkowske on Feb 7, 2024
Dear Michael, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff and used as a motivational tool for future guests. We look forward to your next visit to the beautiful Black Hills. Thank you again for staying with us. Have a great day and safe travels.
Cleanliness was great! Even smelled like it had been disinfected.
The bed not so good--it had seen its better day. It was way to low for us old people with bad knees and back and way too soft. Replace it!
Breakfast was good--good juice and coffee. Selection of food was good.
Nancy
Stayed 2 nights in Jan 2024
Response from Greg Bunk on Feb 5, 2024
Dear Nancy, Thank you for staying with us and letting us know about your stay. Your comments have been forwarded to our engineering team who can access the condition of the bed and we will take necessary actions to ensure this is corrected. Thank you for bringing this to our attention. We appreciate your positive comments as they are shared with our cleaning staff who take great pride at ensuring our property is spotless. Thank you for your motivation. We look forward to serving you again in the future. Please have safe travels and a great day.
Dear Terrance, Thank you for contacting us and informing us about your stay. We appreciate your feedback as your comments will be shared with the staff. We look forward to your next visit. Please have safe travels and a wonderful day.
10/10 Excellent
Brenda
Jan 31, 2024
Brenda
Stayed 1 night in Jan 2024
Response from Greg Bunkowske on Mar 22, 2024
Dear Brenda, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff. We look forward to your next visit. Please have safe travels and a great day.
10/10 Excellent
Levi
Jan 31, 2024
Levi
Stayed 1 night in Jan 2024
Response from Greg Bunkowske on Mar 22, 2024
Dear Levi, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff. We look forward to your next visit. Please have safe travels and a great day.
Dear Garrett, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit to the Black Hills and to our property. Please have safe travels and a great day.
6/10 Okay
Kayla
Travelled with family and small children
Jan 23, 2024
Disliked: Staff & service
Hotel lobby and room were good compared to the L hotel next to it
the staff at front desk upon check in were awesome on 1/19
on 1/20 i went upto front desk to purchase waterpark passes and a redbull front desk given a seperate card by me in person for this in perdon transaction
upon looking at my statement she charged my card on file associated with my room and swiped my card i gave at the time of transcation
24 hours later call to ask about my charge to my original payment method associated with my room and whoever is at the front desk tonight 1/23 does not understand i have 2 seperate charges for the same thing under 2 seperate cards because he can only see the 1 charge on his end the one thats associated with my name on the room we stayed what im going to rate the experience of customer service on because no matter how many times i explain the situation its not clicking. 2 charges 2 seperate d/c cards for the same thing 1 card has my name on it 1 card has my husbands name on it it is for the day 1/20 for 3 waterpark passes my room under my name with my associated card has the charge for the same date 1/20 his card with his name associated on it has the charge for 3 passes and a redbull so a 7 dollar difference in charge amount for the same day, his card is not associated with the room or booking or anything on file that could of been established with my name or card info due to it being a physical in person transaction i just want a refund for the 1 transaction
Kayla
Stayed 2 nights in Jan 2024
Response from Greg Bunkowske on Jan 30, 2024
Dear Kayla, Thank you so much for staying with us. We appreciate your feedback. Your comments will be shared with our staff to take of these issues going forward. Thank you for bringing them to our attention. Please have safe travels and a great day.