Suite, 1 King Bed with Sofa bed, Non Smoking | Mountain view
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Reviews of Comfort Inn & Suites Raphine - Lexington near I-81 and I-64

2.5 out of 5
Comfort Inn & Suites Raphine - Lexington near I-81 and I-64
584 Oakland Cir, Raphine, VA

Reviews

7.8

Good

Rating 10 - Excellent. 150 out of 442 reviews" "
Rating 8 - Good. 162 out of 442 reviews" "
Rating 6 - Okay. 72 out of 442 reviews" "
Rating 4 - Poor. 35 out of 442 reviews" "
Rating 2 - Terrible. 23 out of 442 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

nelson

Liked: Cleanliness
Stayed 1 night in May 2024
Response from gm on May 21, 2024
Thank you for staying with us I'm glad you enjoyed your stay

6/10 Okay

Thomas

Travelled with family
Room Card reader was malfunctioning, but everything else worked well. Water tasted great here. Didn’t care for the breakfast much.
Stayed 1 night in May 2024
Response from gm on May 21, 2024
Thank you for staying with us we are glad you enjoyed your stay

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for our last minute stay. We’re choice members and always enjoy our stays.
Stayed 1 night in May 2024
Response from gm on May 21, 2024
Thank you for staying with us We are so happy you enjoyed your stay

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Easy 9ff/on highway
Stayed 1 night in May 2024
Response from gm on May 10, 2024
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

2/10 Terrible

Trish

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I called days before to check on reservation they said evereyrbing is up and running pool everything. Drive 5hrs to find out pool isnt ipen and wont be til after memorial day and said the cant refund me even tho i didnt stay there because i made reservation through expedia so im here day 2 waiting for refund.. i will NEVER pre pay or stay at one of these hotels again
Stayed 1 night in May 2024
Response from gm on May 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Raphine - Lexington near I-81 and I-64.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Thomas, Reading

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is older and tired. Could use some updating, especially the bathroom and shower. We were in an accessible king room and the tile in the shower had quite a few problems.
Stayed 1 night in May 2024
Response from gm on May 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Raphine - Lexington near I-81 and I-64.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Kimberly

Smelled very strongly of dog. I understand it was a pet friendly room, as I brought my dog with me, but it just seems like they could do better when cleaning those rooms to keep it smelling fresh. Not much to do around the hotel
Stayed 1 night in May 2024
Response from gm on May 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Raphine - Lexington near I-81 and I-64.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Donn

Stayed 1 night in May 2024

8/10 Good

walter

very good
Stayed 1 night in Apr 2024
Response from GM on Apr 30, 2024
Dear Valued Guest:Thank you for your feedback. We are glad you enjoyed your stay hope to see you again soon.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy area close to highway. Noisy racing mc’s. Walls were slopping painted and not cleaned up to look neat. Older tub. Breakfast area was clean. Food was good. Ground workers were hanging around in room.
Stayed 1 night in Apr 2024
Response from GM on Apr 20, 2024
Dear Valued Guest:Thank you for your feedback:We are working on updating our rooms .Thank you for the compliment on our breakfast

10/10 Excellent

Laure

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 1 night in Mar 2024
Response from gm on Apr 10, 2024
Dear valued Guest:Thank you for your feedback. We are glad you enjoyed your stay with us. Hope to see you again Michelle FiorvanteGeneral Manager

10/10 Excellent

JENESS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the view of the mountains! Free breakfast was hot and was good, rooms were clean, staff very friendly and helpful
Stayed 2 nights in Feb 2024
Response from gm on Mar 30, 2024
Dear valued Guest:Thank you for staying with us. Hope to see you again in the future

10/10 Excellent

Elisabelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super nice. Breakfast options were varied. Gym needs a little bit of love but that’s it!
Stayed 3 nights in Feb 2024
Response from gm on Mar 30, 2024
Gear Valued Guest:Thank you for staying with us. Hope to see you again in the future

10/10 Excellent

Jessica

Stayed 2 nights in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Laurier

Travelled with partner
The breakfast was good.
Stayed 1 night in Nov 2023

10/10 Excellent

Uros

Liked: Amenities
Nice
Stayed 3 nights in Nov 2023

8/10 Good

Jennifer

Stayed 2 nights in Nov 2023

8/10 Good

Harold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Nephew Day
Stayed 2 nights in Nov 2023

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Review
Sorry. I will not stay here (or recommend) Peeling wallpaper in bathroom Water stained ceiling Carpet condition very old Place somewhat clean.
Stayed 1 night in Nov 2023

8/10 Good

Jacqueline

Stayed 2 nights in Nov 2023

6/10 Okay

Annmarie

I was conveniently located for our ride that weekend.
Stayed 2 nights in Oct 2023

6/10 Okay

Duc

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
On Mon 10/30/23, nobody at front desk, everybody get lock out, no breakfast, no service. We had to wait for three hours before someone came to open the door for us.
Stayed 2 nights in Oct 2023

10/10 Excellent

Duc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to wait on the girl to finish smoking out front to check in, and she was clearly either sick or suffering from allergies coughing and rubbing her runny nose while checking me in. Very run down property, old thrift store furniture, sink was cracked, carpet worn and tired, paint coming off the walls in places and chipped in the bath. Overall wayyyyyy over priced dump. Should have been a 1 star hotel for $59, not $170.
Stayed 1 night in Oct 2023

8/10 Good

Kevin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay there at the last minute traveling back on Rt 81. Was much better than expected for the price. Set back enough from the Interstate that we did not hear the traffic. Also the added breakfast was a welcome treat.
Stayed 1 night in Oct 2023

6/10 Okay

araceli

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

J

Disliked: Cleanliness
Smelled like cigarettes
Stayed 2 nights in Sep 2023

6/10 Okay

Noemi

Travelled with partner
Peeling paint in bathroom and you had to close the bathroom door to use the toilet! Torn window screen, lamp unplugged, no light, but needed it to connect wifi chargers.
Stayed 1 night in Sep 2023

8/10 Good

Robert

Stayed 1 night in Sep 2023

8/10 Good

Casey

Travelled with family
Liked: Staff & service
Staff & GM were very friendly! Our room smelled like cigarette smoke and aerosols spray.
Stayed 2 nights in Sep 2023

8/10 Good

Bernadette, Chesapeake

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was not stocked well... we had to wait for eggs. Waffle mix was flavored. Hoping for a better breakfast before dropping my son off for his first semester at VMI.
Stayed 1 night in Aug 2023

10/10 Excellent

Sharon

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds and bedding were very comfortable and spotless. Breakfast had extensive offerings, and dining room was huge. Staff was friendly and helpful.
Stayed 2 nights in Sep 2023

8/10 Good

Jimmie

Stayed 2 nights in Sep 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Comfortable bed and room.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds
Stayed 1 night in Aug 2023

2/10 Terrible

Hope

Stayed 1 night in Aug 2023

4/10 Poor

Tim

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’ll get you through the night, but…
It was terribly humid in the room, even when AC cranked up. The room had a bad door latch. WiFi was very poor and so was the cell service. Some mold in the bathroom. Overall poor condition of hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Cacy

Liked: Cleanliness, staff & service
.
Stayed 1 night in Jul 2023

10/10 Excellent

Vadim

Stayed 1 night in Jul 2023

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Martin, Burbank

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms were terrible. The hall stunk like old cigarettes but the sweet young lady up front was amazing and very kind.
Stayed 1 night in Jun 2023

10/10 Excellent

Albert

Stayed 1 night in Jun 2023

8/10 Good

Vincent

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
I’d return here again.
Clean and quiet. I spent two nights in two different rooms. Both had some minor condition issues. But overall a very restful stay. Their breakfast was really good.
Stayed 1 night in May 2023

8/10 Good

Denny

Stayed 1 night in May 2023

10/10 Excellent

Susan, Pittsgrove

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly. Good breakfast buffet!
Stayed 3 nights in May 2023

4/10 Poor

Nancy

Travelled with family
Disliked: Staff & service, property conditions & facilities
Avoid at all costs! 300 for this?!?!?!
Totally a rip off for the money. We paid nearly 300 dollars to stay in this dump. Location is next to truck stops. No real restaurants around. Check in was fine but obvious guy not thrilled to be there. Room and hotel were dingy and in need of maintenance and a facelift. My husband said the place just gave him the creeps.. Bed was comfortable but AC did not cool. The dog panted all night and we sweated. In the morning the elevator would not stop on the main floor, which was a problem as I was traveling with my mother who is in a wheelchair. Front desk was no help. Breakfast lady came up with the idea of calling the elevator while we ride it so it would open on the main floor so we could get my mother out. Breakfast was good. In short: I wish I could get my money back. Avoid at all costs
Stayed 1 night in May 2023