Fridge, microwave, coffee/tea maker, cookware/dishes/utensils

Reviews of Sonesta ES Suites Raleigh Cary

3 out of 5
Sonesta ES Suites Raleigh Cary
2900 Regency Pkwy, Cary, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 478 out of 752 reviews" "
Rating 8 - Good. 179 out of 752 reviews" "
Rating 6 - Okay. 48 out of 752 reviews" "
Rating 4 - Poor. 29 out of 752 reviews" "
Rating 2 - Terrible. 18 out of 752 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Teresa, Midlothian

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice suites, dog friendly
Stayed 1 night in May 2024

10/10 Excellent

Telisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility to bring a family
Stayed 2 nights in May 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and clean.
Stayed 1 night in May 2024
Response from Nia S. on May 26, 2024
Dear Kimberly,Thank you for staying with us and for the kind feedback on our property. We hope to welcome you back to the area soon!

6/10 Okay

Mainette, Sanford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

8/10 Good

Walter

Travelled with family
Liked: Cleanliness, staff & service
Pillows were too soft and no support. Didn't have the pool open on an 90° day
Stayed 3 nights in May 2024
Response from Nia S. on May 26, 2024
Dear Walter,Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your feedback regarding the pillows and the pool availability. Please know that we take all guest feedback seriously, and we will use your comments to improve our services for future guests.We are pleased to inform you that our pool will be opening for the season on Memorial Day weekend. We hope that you will consider visiting us again in the future to enjoy all of our amenities.Once again, thank you for your valuable feedback, and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

Charles (Bradley)

Liked: Cleanliness, staff & service, property conditions & facilities
Had a very enjoyable stay.
Stayed 2 nights in May 2024
Response from Christopher on May 24, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Bridget

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect. It was able to accommodate my big family without us having to get all these different rooms or rent an small house. The suites are super clean and the staff is the best. I would definitely stay again.
Stayed 1 night in May 2024
Response from Nia S. on May 20, 2024
Dear Bridget,Thank you so much for sharing your review. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review. We hope to see you again soon!

6/10 Okay

Danuwelli, Gwynn Oak

Liked: Staff & service
Disliked: Cleanliness
The room we were in had a bad smell and the shower had mildew. We told the front desk about the smell and all they did or said was it must be the garbage disposal in the room. The property itself is pretty and the front desk staff that greeted us upon our arrival was nice.
Stayed 1 night in May 2024
Response from Christopher on May 24, 2024
Dear DanuwelliThank you for taking the time to share your feedback with us. We're sincerely sorry to hear about the challenges you encountered during your stay. Please know that your experience falls short of the standards we strive to uphold. We've taken your comments seriously and are addressing the issues with our housekeeping and maintenance teams to ensure they're resolved promptly. We appreciate your kind words about our property and staff, and we hope for the opportunity to welcome you back for a much-improved experienceChristopher Hotel Manager

10/10 Excellent

Catrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nia S. on May 20, 2024
Dear Catrina, Thank you for the review. We look forward to seeing you again soon!

2/10 Terrible

Marilyn

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Nia on May 13, 2024
Dear Marilyn,Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short during your stay.We apologize for a less than perfect stay and hope to welcome you back for a better guest experience.

2/10 Terrible

andrea

Disliked: Staff & service, amenities, property conditions & facilities
Not only did the front desk never answer the phone the persons trash that was in my room previously was not emptied, dishes were not washed and as soon as i got in the room to get settled for bed the toilet completly flooded the room! And i had to move rooms in the middle of the night.
Stayed 3 nights in Feb 2024
Response from Nia on May 13, 2024
Dear Andrea,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your comments have been taken very seriously, and we are deeply disappointed to hear about the shortcomings you encountered.We understand the frustration caused by the disruptions to your stay, particularly the inconvenience of having to change rooms late at night. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations. Your concerns have been discussed with the team, in an effort to improve our operations. We hope you return in the future and allow us to exceed your expectations.

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024
Response from Nia on May 13, 2024
Dear Syed,Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Brenda, New York

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The front desk young lady on the day i checked in looked like i was annoying her with the few questions i asked.
Stayed 2 nights in May 2024
Response from Nia on May 13, 2024
Dear Brenda,Thank you for staying at Sonesta. Rest assured, we will be looking into the comments you have made about your experience with our front desk staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your feedback is taken seriously and we are taking steps to make the guest experience even better.

2/10 Terrible

Derrell

Disliked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Nia on May 6, 2024
Dear Derrell,Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We hope that you will return and give us an opportunity to exceed your expectations.

2/10 Terrible

Mohsen

Business traveller
Disliked: Staff & service, property conditions & facilities
Don’t go to this place if you are looking for a quiet place to sleep in!
Stayed 1 night in May 2024
Response from Christopher on May 3, 2024
Thank you for taking the time to share your feedback with us regarding your recent stay. We sincerely apologize for any inconvenience you experienced and regret that we were unable to provide you with the quiet and restful stay you expected.At Sonesta Suites, we strive to ensure that all our guests have a comfortable and enjoyable experience, and we regret falling short of your expectations in this instance. Your comments have been duly noted

10/10 Excellent

Mihye

Stayed 1 night in Apr 2024
Response from Christopher on May 24, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

kyong, montrose

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good condition property and nice staff also breakfast so yummy (everyday changed 1 menu)
Stayed 3 nights in Apr 2024
Response from Christopher on May 3, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Honestly the best stay
Stayed 3 nights in Mar 2024
Response from Nia on Apr 12, 2024
Dear John,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Tatyanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at the Sonesta! Special thank you to Natalie and the whole team for be so nice and accommodating during this past festival weekend. I will definitely use this hotel again when traveling to Raleigh.
Stayed 2 nights in Apr 2024
Response from Nia on Apr 12, 2024
Dear Tatyanna,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Christopher on May 3, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Arun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth it. Value based 3star Hotel
Stayed 1 night in Mar 2024
Response from Nia on Mar 24, 2024
Dear Arun,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Anthony

Stayed 1 night in Mar 2024
Response from Nia S. on Apr 28, 2024
Dear Anthony,Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Jennifer

Travelled with family
All staff was VERY friendly and helpful except one woman who was short and rude when we asked for extra towels and toilet paper. The telephone in the room did not work for us to be able to call the front desk, there was no dish soap to wash dishes and there wasn't any paper or pen to jot stuff down. These seem like reasonable items to have handy.
Stayed 3 nights in Mar 2024
Response from Nia on Mar 23, 2024
Dear Jennifer, Thank you for staying with us and taking the time to share your feedback. We apologize for any inconvenience you may have experienced. The hotel management team will be advised of your review in an effort to improve our services. Again, we appreciate your feedback and hope you will provide us another opportunity to serve you in the future.

4/10 Poor

barry

Travelled with family, Travelled with pets
The room smelled terrible. Musty and dirty. We told the front desk but it didn’t improve. The windows didn’t open correctly and the air conditioning was so noisy we couldn’t sleep. Would not stay there again.
Stayed 3 nights in Mar 2024
Response from Nia on Mar 19, 2024
Dear Barry,Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience. We do hope that you will return and give us another opportunity to exceed your expectations.

10/10 Excellent

Caren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nia on Mar 19, 2024
Dear Caren,Thank you for staying with Sonesta and for the review. We look forward to seeing you again soon!

8/10 Good

Rollie Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel has a clean room and decent ammenities. My only gripe is the distance from the elevators to rooms. Oh and the shower curtain in our room definitely needed to be changed. Overall all no too shabby
Stayed 2 nights in Feb 2024
Response from Christopher on Mar 15, 2024
Dear Rollie,Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your expectations during your visit. Your feedback regarding the cleanliness of the shower curtain has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.

4/10 Poor

Ashley

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I would never stay here again. While the room was fine, I have never felt so rushed out of a place. We were told when we checked in, if we wanted housekeeping to let them know the day before. We stayed more than one night and didn't receive housekeeping, which was no problem and in line with what we were told at check in - housekeeping will only come if you ask. We never requested housekeeping, however, on our last night housekeeping knocked on our door at 7:45 am and woke us up! Then they knocked again at 10 am! Then at 10:45 am we got a call to remind us that check out is at 11 am. We knew that and had it been after 11 am I would have no problem with the call but between the multiple and very early housekeeping knocks and call before we were even supposed to be out of the room I felt very unwelcomed and like they were in a rush to get us out of the room. This was our weekend away from children so we really wanted to sleep in and relax and instead were awoken early and felt rushed out!
Response from Christopher on Mar 12, 2024
Dear Ashley,Thank you for your direct and genuine comments. We really appreciate your feedback. Rest assured we will be looking into the comment you have made about your experience with our staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your comments are taken seriously and we will take steps to make the guest experience even better.

6/10 Okay

Nadine

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Christopher on Feb 29, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Roseann

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very friendly staff.
Stayed 4 nights in Feb 2024
Response from Nia Saunders on Mar 4, 2024
Dear Roseann,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from Christopher on Feb 29, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Christopher on Feb 27, 2024
We appreciate your positive feedback about our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so friendly. Everything was very clean and beds were very comfortable. Very nice rooms with everything you need. Probably one of the best free breakfast options I’ve seen in along time. Would definitely recommend!
Stayed 1 night in Feb 2024
Response from Christopher on Feb 27, 2024
Your feedback of your recent stay is greatly appreciated. We are soo happy to hear that you enjoyed the breakfast served at our property. Hope to see you again!

2/10 Terrible

Felipe

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Christopher on Feb 27, 2024
Thank you for the review.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Christopher on Feb 27, 2024
Thank you for the review. We look forward to seeing you again soon!

4/10 Poor

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Did not get a warm welcome, it was more like she was doing us a favor. No one at front desk, but waited only 2 minutes. Seemed like that was the norm. Did not have charges explained to us. Did not get the WiFi code. No explianing of amenities and where they were. Did tell us the hours for breakfast.
Stayed 1 night in Feb 2024
Response from Christopher on Feb 27, 2024
Thank you for your direct and genuine comments. Rest assured, we will be looking into the comments you have made about your experience with our front desk staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your feedback is taken seriously and we are taking steps to make the guest experience even better.

8/10 Good

miracle

Travelled with partner
Liked: Cleanliness
Nice hotel. Only complaint is that the bathroom sink drained slowly
Stayed 2 nights in Feb 2024
Response from Christopher on Feb 27, 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and sorry about the slow sink drain.. We wish to welcome you back to the hotel soon!

10/10 Excellent

Rebecca

Travelled with family, Business traveller
Liked: Amenities
Everyone was so nice, we were there for my daughter to have surgery and people were very gracious and supportive making sure we had what we needed. They would always ask how she was doing when they saw us out for our short walks. The room was perfect and very clean.
Stayed 6 nights in Feb 2024
Response from Christopher on Feb 27, 2024
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect.

10/10 Excellent

Shay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean, plenty of room, great kitchen. Perfect stay. The people at the front desk were very friendly and professional. I will go back.
Stayed 1 night in Feb 2024
Response from Christopher on Feb 27, 2024
Thank you for the review. Sorry for the miscommunication regarding the parking fees. We appreciate you as a customer and hope to see you again in the near future.

10/10 Excellent

Brennan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. The staff was very friendly, the area was quiet and safe, and our room was very clean and comfortable.
Stayed 2 nights in Feb 2024
Response from Christopher on Feb 20, 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 Good

Carrie

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Christopher on Feb 20, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Jessica

Stayed 1 night in Feb 2024
Response from Nia on Mar 23, 2024
Dear Jessica,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay and we wish to welcome you back to the hotel soon!

2/10 Terrible

ASHLEY

Disliked: Cleanliness, amenities, property conditions & facilities
You are better off staying in Raleigh, BEWARE!!!
Stayed 1 night in Feb 2024
Response from Christopher on Feb 20, 2024
Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team, so that we can continue to improve.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Used
I can only assume it was okay because i booked for my ex and his current girlfriend because he is broke and doesnt want her to know so
Stayed 3 nights in Feb 2024
Response from Christopher on Feb 20, 2024
Thank you for the review.

6/10 Okay

Isaac

Business traveller
Liked: Staff & service, property conditions & facilities
I really like the facilities and the room is very nice, it’s very comfortable and convenient to have many amenities in the room, but I noticed that the shower drain was full of hair and the water wasn’t being drained properly, also some dishes wasn’t totally clean, but I believe that it was something that happened just once and I’m sure the next time that I stay there it’ll not happen again
Stayed 2 nights in Feb 2024
Response from Christopher on Feb 20, 2024
Dear Isaac, Thank you for your feedback of your recent stay with us. We understand you were not perfectly satisfied with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again.

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Was an overall great stay.
Stayed 3 nights in Feb 2024
Response from Christopher on Feb 15, 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Rima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Christopher on Feb 15, 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Christopher on Feb 15, 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The hotel was very clean and the breakfast was good. I really enjoyed my stay at Sonesta Suites.
Stayed 1 night in Feb 2024
Response from Christopher on Feb 6, 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 Excellent

Ariyah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Feb 2024
Response from Christopher on Feb 6, 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. We wish to welcome you back to the hotel soon!

10/10 Excellent

Marita, Rocky Mount

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my two night stay. The environment was calm, quiet and inviting. Breakfast was delicious. The workers are awesome. This is my home away from home 🏡.
Stayed 2 nights in Feb 2024
Response from Christopher on Feb 6, 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.