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Reviews of Sheraton Chapel Hill Hotel

3.5 out of 5
Sheraton Chapel Hill Hotel
One Europa Dr, Chapel Hill, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 167 out of 258 reviews" "
Rating 8 - Good. 51 out of 258 reviews" "
Rating 6 - Okay. 21 out of 258 reviews" "
Rating 4 - Poor. 9 out of 258 reviews" "
Rating 2 - Terrible. 10 out of 258 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lilit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the RDU airport; comfortable room; good service Next time I will spend more time in your hotel.
Stayed 1 night in May 2024
Response from jmiguel on May 8, 2024
Thank you for your comments

10/10 Excellent

Yoimy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great place
Stayed 6 nights in Jan 2024
Response from jmiguel on May 3, 2024
Thank you for your comments

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great facility.
Stayed 1 night in Apr 2024
Response from jmiguel on May 1, 2024
thank you for your comments

6/10 Okay

Andrew, Salt Lake City

Stayed 1 night in Apr 2024
Response from jmiguel on Apr 29, 2024
thank you for your comments

6/10 Okay

Kris

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Gps is hard finding this place. Food and drinks are too high. To be a high end chain its below expectations. Also ordered the morning breakfast that was 63 bucks, came 1 hour late, was colder than the mini fridge. Manager did credit me for the inconvenience. Would stay again but it needs work.
Stayed 1 night in Apr 2024
Response from jmiguel on Apr 28, 2024
Thank you for your comments

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from jmiguel on Apr 28, 2024
Thank you for your comments

8/10 Good

Matt

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Great lobby area! Nice, clean room. Service was pretty bad (but, to give the benefit of the doubt, there was a big wedding event the night I stayed!)
Stayed 1 night in Apr 2024
Response from jmiguel on Apr 28, 2024
Thank you for your comments

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Close to unc chap hill hospital
Stayed 1 night in Apr 2024
Response from jmiguel on Apr 12, 2024
Thank you for your survey

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jmiguel on Apr 12, 2024
Thank you for your survey

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, diverse clientele but still no discriminatory. Would definitely recommend if you're planning a trip to North Carolina
Stayed 3 nights in Apr 2024
Response from jmiguel on Apr 16, 2024
Thank you for your comments

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice stay, would come back
Stayed 2 nights in Apr 2024
Response from Zsamece Front Office Manager on Apr 8, 2024
Thank you for sharing your feedback! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future! If you have any further comments or suggestions, please feel free to share them with us.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jmiguel on Apr 2, 2024
Thank you for your comments

10/10 Excellent

Ke

Stayed 2 nights in Mar 2024
Response from jmiguel on Mar 28, 2024
Thank you for your comments

8/10 Good

Thomas

Stayed 1 night in Mar 2024
Response from jmiguel on Apr 16, 2024
Thank you for your comments

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Sheraton Chapel Hill is a nice property. The staff is very friendly and helpful. I would recommend the property to family and friends.
Stayed 1 night in Mar 2024
Response from jmiguel on Mar 18, 2024
Thank you for your comments

10/10 Excellent

Lucretia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The perfect place to stay in Chapel Hill! Beautiful, modern, quiet.
Stayed 1 night in Mar 2024
Response from jmiguel on Mar 18, 2024
Thank you for your comments

10/10 Excellent

Dalia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Feb 2024
Response from jmiguel on Feb 28, 2024
Thank you for your comments

10/10 Excellent

Stanley

Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 2 nights in Feb 2024
Response from jmiguel on Feb 25, 2024
Thank you for your comments

10/10 Excellent

Ehsan

Stayed 1 night in Feb 2024
Response from jmiguel on Mar 21, 2024
Thank you for your comments

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, newer and modern. I've stayed here twice and enjoyed it both times. No free coffee in the mornings is the only real downside.
Stayed 2 nights in Feb 2024
Response from jmiguel on Feb 15, 2024
Thank you for survey

8/10 Good

sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and quiet property. The staff wete very friendly and helpful
Stayed 4 nights in Feb 2024
Response from jmiguel on Feb 13, 2024
Thank you for your comments

8/10 Good

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Handicapped room extremely far from elevators and not what booked none of lights in room worked well desk staff extremely helpful
Stayed 1 night in Feb 2024
Response from jmiguel on Feb 12, 2024
Thank you for your comments

10/10 Excellent

erinn

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff!
Stayed 2 nights in Feb 2024
Response from jmiguel on Feb 12, 2024
Thank you for your comments

10/10 Excellent

Rhodri

Stayed 1 night in Feb 2024
Response from jmiguel on Mar 21, 2024
Thank you for your comments

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Enjoy the hotel and room very much.
Stayed 2 nights in Jan 2024
Response from jmiguel on Feb 5, 2024
Thank you for your comments.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good
Great location for access to UNC. Clean gym. Didn’t service the room one night.
Stayed 2 nights in Feb 2024
Response from jmiguel on Feb 4, 2024
Thank you for your comments

10/10 Excellent

DaQuon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from jmiguel on Jan 29, 2024
Thank you for comments.

6/10 Okay

Douglas

Stayed 2 nights in Jan 2024
Response from jmiguel on Mar 21, 2024
Thank you for your comments

8/10 Good

Jeremy

Stayed 1 night in Jan 2024
Response from jmiguel on Jan 23, 2024
Thank you for review

10/10 Excellent

Alexander

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from jmiguel on Jan 23, 2024
Thank you for review

10/10 Excellent

Kirandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from jmiguel on Jan 20, 2024
Thank you for your survey!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
chapel hill visit
nice new modern hotel/ rooms are nice/ shower better than most/ breakfast was lame/ alot of restaurants nearby
Stayed 3 nights in Jan 2024
Response from jmiguel on Jan 16, 2024
Thank you for your feedback

10/10 Excellent

Kirk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and surprisingly affordable. The restaurant was a little pricey but the food was vary good. Will stay here again if in th area.
Stayed 2 nights in Jan 2024
Response from jmiguel on Jan 10, 2024
Than you for your comments

8/10 Good

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the modern feel and the beds were very comfortable.
Stayed 1 night in Dec 2023
Response from jmiguel on Dec 31, 2023
Thank you for your feeback!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Quite and stores close by
Stayed 1 night in Dec 2023
Response from jmiguel on Dec 31, 2023
Thank you for your feedback!

10/10 Excellent

Fabrizio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from jmiguel on Dec 22, 2023
Thank you so much for your survey.

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from jmiguel on Dec 21, 2023
Thank your response.

10/10 Excellent

Monica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from jmiguel on Dec 21, 2023
Thank your response.

8/10 Good

Naquan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to get to
Stayed 1 night in Nov 2023
Response from jmiguel on Feb 15, 2024
Thank you for survey

8/10 Good

Gary

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from jmiguel on Nov 28, 2023
Thank you for your comments and completing this survey.

6/10 Okay

David Michael, Hingham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from jmiguel on Nov 6, 2023
Thank you for feedback.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff!
Very friendly and helpful staff. Will stay again.
Stayed 2 nights in Oct 2023
Response from jmiguel on Nov 6, 2023
Thank you for feedback.

10/10 Excellent

Lucretia

Stayed 2 nights in Oct 2023
Response from jmiguel on Nov 28, 2023
Thank you for your comments and completing this survey.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean. Only complaint was the very uncomfortable bed and thin feather pillows. Not a great night’s sleep.
Stayed 1 night in Oct 2023
Response from jmiguel on Oct 29, 2023
Thank you so much for your feedback!

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from jmiguel on Oct 25, 2023
Thank you for your survey

10/10 Excellent

Laura

Stayed 1 night in Oct 2023
Response from jmiguel on Oct 23, 2023
Thank you for your feedback and completing this survey. We greatly appreciated you.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from jmiguel on Oct 23, 2023
Thank you for your feedback and completing this survey. We greatly appreciated you.

2/10 Terrible

Tara

Disliked: Cleanliness, staff & service
My daughter was given a room totally different than what was purchased. It was a special night
Stayed 1 night in Oct 2023
Response from jmiguel on Nov 6, 2023
Thank you for feedback.

2/10 Terrible

Kelvin

Stayed 1 night in Oct 2023
Response from jmiguel on Nov 6, 2023
Thank you for feedback.

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and remodeled
Stayed 2 nights in Oct 2023
Response from jmiguel on Oct 10, 2023
Thank you for your survey