Exterior

Reviews of Red Roof Inn Chapel Hill - UNC

2 out of 5
Red Roof Inn Chapel Hill - UNC
5623 Durham Chapel Hill Blvd, Durham, NC

Reviews

7.2

Good

Rating 10 - Excellent. 268 out of 1001 reviews" "
Rating 8 - Good. 358 out of 1001 reviews" "
Rating 6 - Okay. 171 out of 1001 reviews" "
Rating 4 - Poor. 95 out of 1001 reviews" "
Rating 2 - Terrible. 109 out of 1001 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great park and fly facility. Accommodating staff. Two hotels one desk.
Stayed 1 night in Apr 2024

6/10 Okay

Luisa

Stayed 2 nights in May 2024
Response from Deepak Patel on May 20, 2024
Thank you for your feedback and for staying with us. We appreciate your input and are always looking for ways to improve. We hope to provide an even better experience on your next visit.

8/10 Good

Carol

Had a good stay
Stayed 1 night in May 2024
Response from Deepak Patel on May 19, 2024
We’re thrilled to hear you had a good stay! Thank you for choosing us. We look forward to welcoming you back soon.

8/10 Good

Vatchareewan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in May 2024
Response from deepak patel on May 17, 2024
Thank you for your feedback! We're glad you enjoyed your stay and appreciate your comments. We look forward to welcoming you back soon.

10/10 Excellent

carmi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice Motel at a good price. Coffee at the Lobby was Ok. Some shady characters were roaming around the motel got us worried, but all was ok at the end of the stay.
Stayed 2 nights in May 2024
Response from Deepak Patel on May 15, 2024
Thank you for your feedback! We're glad you found our motel nice and affordable. We'll address the concerns you mentioned to ensure a safe and pleasant stay for all guests.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really nice and the price was good.
Stayed 2 nights in May 2024
Response from Deepak Patel on May 15, 2024
Thanks for sharing your experience! We're happy you enjoyed your stay. Your feedback helps us keep improving. We hope to welcome you back soon!

6/10 Okay

Rafael

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
More work could have been done to the rooms we were disappointed in the way they looked
Stayed 1 night in May 2024
Response from Deepak Patel on May 15, 2024
Thanks for your feedback. We'll work on improving the rooms. We hope to exceed your expectations next time.

4/10 Poor

Dr. Sean, Camarillo

Travelled with partner
Disliked: Staff & service, amenities
This is the kind of place where people stay for the night, not 3-4 day trip. However, the location is very good for access to Durham and Chapel Hill. Nothing much in walking distance.
Stayed 4 nights in May 2024
Response from Hetal Patel on May 14, 2024
Thanks for your thoughts. We're glad you found the location convenient. Appreciate the feedback!

8/10 Good

Chhaya, Alpharetta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is conveniently located off the exit. Perfect for overnight stay
Stayed 1 night in May 2024
Response from Deepak Patel on May 13, 2024
The staff at the RED ROOF INN CHAPEL HILL - UNC aim to provide clean and comfortable stays for all guest and it was good to read that was achieved. You mentioned you liked our nice and clean rooms and easy access to Chapel Hill though a little cramped. Comments like yours are always an encouragement as we at Red Roof aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your feedback. The staff and I would love to provide you with another stay in the future.

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent motel given that what and where it is.
Stayed 2 nights in May 2024
Response from Deepak Patel on May 13, 2024
We appreciate your comments regarding your recent stay at the RED ROOF INN CHAPEL HILL - UNC. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. At this time, I would like to extend the opportunity for you to share your experience with others. You can post information about your stay at our hotel on Google. Your review can help others make their choice of hotel with confidence. To score the place, click the stars. You can also write a review. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.

6/10 Okay

Kim

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Hetal Patel on May 11, 2024
Thank you for taking the time to rate your stay with us. We appreciate your feedback and will use it to improve our services. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future

10/10 Excellent

Carl

Liked: Staff & service
Apparently I am required to put something here. This is a budget property, and you should be aware of what you are purchasing. If you want the Ritz, pay for the Ritz. This was exactly what I needed. So far, it seems likely to be quiet, despite proximity to the Highway. I could tell it had been recently cleaned/sanitized as soon as I opened the door, and there is no stench of cigarettes - direct or attempting to be hidden.
Stayed 1 night in May 2024
Response from Linton RediResponse Specialist on May 10, 2024
Dear Carl,Thank you for telling us about your recent visit at RED ROOF INN CHAPEL HILL - UNC. It's rewarding to read that the cleanliness of our hotel pleased you. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

10/10 Excellent

Michael, Durham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and accommodating staff!!
Stayed 1 night in May 2024
Response from Hetal Patel on May 11, 2024
thank you so much for response

6/10 Okay

Brenda

Travelled with partner
Liked: Staff & service
Did like the stay for one night, only problem was we got a room that smelled like a smokers room and room was also small.
Stayed 1 night in Apr 2024
Response from Olivia RediResponse Specialist on Apr 19, 2024
Hello Brenda, Thank you for telling us about your stay at the Red Roof Inn Chapel Hill - UNC. I am glad you found your experience to be okay, despite the odor you encountered. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Terry

Liked: Cleanliness, property conditions & facilities
Nice and clean rooms. A little cramped but easy access to chapel hill.
Stayed 1 night in Apr 2024
Response from Kerry-Lee RediResponse Specialist on Apr 16, 2024
Hey Terry,The staff at the RED ROOF INN CHAPEL HILL - UNC aim to provide clean and comfortable stays for all guest and it was good to read that was achieved. You mentioned you liked our nice and clean rooms and easy access to Chapel Hill though a little cramped. Comments like yours are always an encouragement as we at Red Roof aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your feedback. The staff and I would love to provide you with another stay in the future. Sincerely, Kerry-Lee RedRoof ManagementRediResponse Specialist

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like turtles
Stayed 1 night in Apr 2024
Response from Carla RediResponse Specialist on Apr 10, 2024
Dear Christopher,Thank you for taking the time to tell us about your experience at the Red Roof Inn Chapel Hill - UNC. We appreciate your 5/5 score flowing your stay and we are happy to hear that you like turtles. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Poor

Andrew

Stayed 1 night in Apr 2024
Response from Hetal Patel on Apr 28, 2024
Thank you for sharing your feedback about your recent stay. We sincerely apologize for the issues you experienced and understand how disappointing this must have been. We appreciate your input and hope to have the chance to serve you better in the future.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Kamaria RediResponse Specialist on Apr 1, 2024
Hello David, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHAPEL HILL - UNC and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 Okay

Connor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was an average stay, the room was nice and the bed was comfortable, you have to pay extra to use the safe which is unreasonable for how much you pay for the room. The towels were paper-thin and barely absorb anything, and one of the towels was already dirty when we got there and looked like it hadn’t even been washed. The area around the inn doesn’t have the safest vibes and there were people outside our room screaming at each other on our first night’s stay, but nothing happened to us or our stuff during the stay. Overall a decent place.
Stayed 2 nights in Mar 2024
Response from Hetal Patel on Mar 9, 2024
Thank you for sharing your feedback. We appreciate your comments on the room and bed comfort. We apologize for the quality of towels. We'll address these issues promptly. We understand your concern about the area and assure you that we prioritize guest safety. We hope you had an overall decent stay and appreciate your input.

2/10 Terrible

Azazul

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no lounge, no water, not bright enough, no breakfast and also pricey.
Stayed 1 night in Mar 2024
Response from Recordo, Rediresponse Specialist on Mar 9, 2024
Dear Azazul,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHAPEL HILL - UNC. It's saddening to hear that your stay fell short of your expectations due to the indicated high rates, poor lighting, along with other highlighted concerns. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist

4/10 Poor

Correy

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Never stayed at a place that doesn’t manage the loud music in multiple rooms and parking lot. With having 3 little kids this place is not kid friendly. From 11pm to 3am it was loud music not only in one room but others too. Not to mention the car in front of our room in the parking lot playing loud music throughout the early morning. Then to top it off the shower was never cleaned when we got in our room. Clumps of long hair all of the shower with multiple used bar’s of soap in the shower. The icing on the cake was the refrigerator didn’t work so everything we put into it went bad. More money wasted! Very disappointed in our stay as our kids and ourselves were up all night. Never in my life have I written a bad review but this was just unacceptable!
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Feb 25, 2024
Thank you for taking a moment to leave a review, Correy. The staff and I at the RED ROOF INN CHAPEL HILL - UNC were disappointed to see your 2/5 score. You indicated that the noise disturbances you mentioned, the cleanliness of the shower, and the other concerns highlighted hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Your comments have been shared with management in an effort to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope to make a new impression and would love to see you again at one of our Red Roof locations. Sincerely, Red Roof Management

10/10 Excellent

Matt

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Front desk help is always super friendly... They make me feel welcome every time I stay!
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on Feb 22, 2024
Dear Matt, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chapel Hill - UNC. We are delighted to read that you were pleased with the helpfulness of the front desk staff, their friendliness and how welcomed they always make you feel. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comfort of home and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

William

Liked: Cleanliness, staff & service
The heater didn't work in the room.
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on Feb 22, 2024
Dear William, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chapel Hill - UNC. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the heater not working in the room. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Rolando

Liked: Cleanliness, staff & service, amenities
Pretty good area overall
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on Feb 22, 2024
Dear Rolando, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chapel Hill - UNC. I am glad to read that you were pleased with our location as you mentioned that it is a good area. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy stay.
They always do great. Great location. Great staff. Clean space.
Stayed 2 nights in Feb 2024
Response from LaTunde RediResponse Specialist on Feb 12, 2024
Dear Jason,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHAPEL HILL - UNC. It's great to see you enjoyed your stay, resulting in a 10/10 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding our great location, great staff and clean space. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Rafal

Stayed 1 night in Feb 2024
Response from Hetal Patel on Mar 21, 2024
Hey Rafal, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHAPEL HILL - UNC and I appreciate your 4/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip.

8/10 Good

Megan

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Every time i went to the office to tell them about broken stuff, no on was ever in the office. So i just had to deal with it all weekend long.
Stayed 3 nights in Jan 2024
Response from Hetal Patel on Jan 23, 2024
Hello Megan,We apologize for the inconvenience you experienced.Kindly consider my heartfelt apologies for any inconvenience that this may have caused you.However, I will make sure that any such error is not repeated again in the future.Thank you for your cooperation and understanding.Thnak uou.

8/10 Good

Terrell

Business traveller
Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Dannielle Rediresponse Specialist on Jan 23, 2024
Hello Terrell, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHAPEL HILL - UNC and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all ouR guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Telisha

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on Jan 25, 2024
Hello Telisha, The staff at the Red Roof Inn Chapel Hill - UNC and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dannielle Rediresponse Specialist on Jan 23, 2024
Hello Ashley, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHAPEL HILL - UNC and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dannielle Rediresponse Specialist on Jan 23, 2024
Hello Sharon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHAPEL HILL - UNC and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all ouR guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

10/10 Excellent

Francesca

Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on Feb 8, 2024
Hello Francesca, The staff at the Red Roof Inn Chapel Hill - UNC and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Alayna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk service was great! Staff was nice, professional and quick check-in. It was quiet around the hotel and it was very clean in the room. There was a little trash in the woods around the hotel. Overall great stay.
Stayed 1 night in Dec 2023
Response from Brian on Jan 4, 2024
Thank you for your review! We appreciate your feedback and hope to see you again in the future.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 30, 2023
Hello Lee,The staff at the Red Roof Inn Chapel Hill - UNC and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Alayna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check-in, kind staff, clean room, quiet.
Stayed 1 night in Dec 2023
Response from Chirell Rediresponse Specialist on Dec 15, 2023
Dear Alayna,Thank you for taking a moment to write a review of your recent stay at the Red Roof Inn Chapel Hill - UNC. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our fast check in, kind staff, clean room and quiet location. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.Redroof appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediresponse Specialist

10/10 Excellent

Aaric

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Toni-Ann RediResponse Specialist on Dec 5, 2023
Hello Aaric,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

10/10 Excellent

Elnora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basketball trip
Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on Dec 5, 2023
Hello Elnora,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

10/10 Excellent

Lylian

Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on Dec 6, 2023
Hello LylianI am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

2/10 Terrible

JONATHAN, GREENVILLE

Stayed 1 night in Nov 2023
Response from Hetal Patel on Dec 29, 2023
Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHAPEL HILL - UNC.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.

2/10 Terrible

Joe

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Brian on Nov 27, 2023
Thank you for your review, we appreciate the feedback. We would like to know more about how we didn't meet your expectations so we can improve in the future. Would you be willing to share any additional feedback?

8/10 Good

Rosetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialist on Nov 13, 2023
Hello Rosetta, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHAPEL HILL - UNC and I appreciate your 4/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located a half mile from my dentist, the great Brian Glover DDS of Chapel Hill, that's the best thing about this location. The worst thing was staying on a Friday night when it's a little more expensive, that hurt a little bit!
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Nov 12, 2023
Hello Matt,I am happy to read we were your ideal choice here at the RED ROOF INN CHAPEL HILL - UNC. It was rewarding to hear you were pleased with our close proximity to the dentist and the great Brian Glover DDS of Chapel Hill. We truly appreciate your kind remarks. Our primary goal at Red Roof is geared towards providing a superior level of service and accommodations at the best value and it was joy to have achieved that with your stay. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Brenda l

Business traveller
Liked: Staff & service
Disliked: Amenities
Friendliness of the attendant
Stayed 1 night in Nov 2023
Response from Brian on Nov 9, 2023
Thank you for your review! We appreciate your feedback and hope to see you again in the future.

6/10 Okay

Weiqing

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Nov 9, 2023
Dear Weiqing, We at the RED ROOF INN CHAPEL HILL - UNC appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Okay

Thomas

Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
no facial tissue; light out over sink
Stayed 1 night in Nov 2023
Response from Brian on Nov 9, 2023
Thank you for your review! We apologize for the inconveniences you mentioned and appreciate the feedback so we can correct any issues. We hope to see you again in the future.

8/10 Good

Kent

Liked: Cleanliness
The location is close to restaurants but driving is required. The Chapel Hill/Durham highway is fairly busy particularly during the rush hours. The motel exterior is appealing however the rooms could use some renovation.
Stayed 1 night in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on Nov 9, 2023
Dear Kent,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHAPEL HILL - UNC. Red Roof value you as our guest and welcome your 4/5 score. We are happy to know that you enjoyed your stay, you are pleased with our location and the motel exterior. However, regarding your comment of renovations for the room, this will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Anna

Stayed 1 night in Nov 2023
Response from Oniel Rediresponse Specialist on Nov 29, 2023
Hi Anna,Thank you for taking the time to write a review of your stay at the Red Roof Inn Chapel Hill - UNC. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Inessa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was extremely old, outdated place. Awful mattress, cockroaches, towels that I would not use for my dogs! We had to buy couple towels to make i there:( NO coffee in room, lobby full of cardboard boxes and junk, you can not even make your way to coffee maker! Trash all over property, empty cans of beer, boxes from pizza….. it felt very uncomfortable to be there, we felt like we had to slide furniture to block door for our safety!
Stayed 2 nights in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on Nov 9, 2023
Dear Inessa,I appreciate you sharing your feedback following your stay at the RED ROOF INN CHAPEL HILL - UNC. I was saddened to read that your stay fell short of your expectations due to the insects, cleanliness of the property and all other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Michael

Stayed 1 night in Nov 2023
Response from Oniel Rediresponse Specialist on Nov 29, 2023
Hi Michael,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn Chapel Hill - UNC. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 Okay

John

Stayed 2 nights in Nov 2023
Response from Brian on Nov 27, 2023
Thank you for your review, we appreciate the feedback. We would like to know more about how we can improve in the future. Would you be willing to share any additional feedback?