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Hotel was nice! The staff was friendly and welcoming! The rooms were clean and the a/c worked really well! For the price I would stay there again!
Marilyn
Stayed 1 night in Mar 2024
Response from LSAGM on Mar 12, 2024
Thank you for your feedback
4/10 Poor
David
Business traveller, Travelled with partner
Mar 5, 2024
Liked: Staff & service
Disliked: Cleanliness
MY room stinks unit 412 . I have two rooms the other is fine but this room smells like smoke and mildew
David
Stayed 1 night in Mar 2024
Response from LSAGM on Mar 6, 2024
We apologize that your room did not meet your expectations, in the future please come to the desk and we will move you to a better room. thank you for your feedback.
The hotel was clean and the staff was very friendly. A few stains on the carpet, but sheets and towels were clean. Comfortable beds and a smaller bathroom, but overall a good experience. Would recommend.
Mary
Stayed 3 nights in Feb 2024
Response from LSAGM on Mar 6, 2024
Thank you for taking time to complete our survey. We look forward to a chance to serve you again in the future.
Not that they can help it but there is a lot of construction getting in.
Other than that, very friendly staff and shuttle available to within 5 miles. Great especially after dropping off rental car.
Good hotel. But we were there for two nights, they didn’t replenish toilet paper or coffee after the first night. I understand we can request it, but for what hotels cost they should do that or at least ask. We will stay there again though if need be.
Robert
Stayed 2 nights in Jan 2024
Response from LSAGM on Jan 15, 2024
Thank you for taking time to complete our survey, we will use your feedback to better train our staff to meet guest expectations.
Thanks for the 5 star review!We are so glad to hear that you enjoyed your stay at the Holiday Inn Express RDU.We hope to serve you again in the future.
Thanks for the 5 star review!We are so glad to hear that you enjoyed your stay at the Holiday Inn Express RDU.We hope to serve you again in the future.
Very nice staff. Breakfast was good and hotel was clean and quiet.
Kathryn
Stayed 1 night in Nov 2023
Response from LsAgm on Nov 17, 2023
Thank you for taking time to complete our survey we are pleased to hear that the staff and hotel cleanliness met your expectations. Thank you for the perfect score!
10/10 Excellent
Brian
Nov 13, 2023
Brian
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 18, 2023
Thanks for the 5 star review!We are so glad to hear that you enjoyed your stay at the Holiday Inn Express RDU.We hope to serve you again in the future.
The property was very nice. The breakfast was good and they offer a free shuttle to the airport. The only reason I’m giving them a four is because the bathroom smelled like urine though it was clean. Maybe they needed to change the mop head. I would stay again though. I could have let the front desk know but the room was nice
Latonya
Stayed 1 night in Oct 2023
Response from LSAGM on Nov 10, 2023
Thank you for such honest feedback and the almost perfect score. We will share the comments with the cleaning staff and we look forward to a chance to serve you again in the future.
This is a great hotel close to the airport. Front staff was extremely helpful on the phone when we needed driving directions from the airport. Good breakfast and clean rooms.
Verified traveller
Stayed 1 night in Sep 2023
Response from LSAGM on Oct 30, 2023
Thank you for taking time to complete the survey regarding your stay at Holiday Inn Express RDU we appreciate your feedback and thank you for the perfect score!
Thank you for taking time to complete the survey. We are pleased to hear that the cleanliness and decor met your expectations.
10/10 Excellent
Sue
Sep 23, 2023
Liked: Cleanliness, staff & service, room comfort
Stayed one night before early morning flight. The lady at check in was very nice. Shuttle to airport was very convenient especially since we had to go at 4:00 am. Our driver was very friendly
Sue
Stayed 1 night in Sep 2023
Response from LSAGM on Sep 24, 2023
We are pleased to hear that the front desk agent and shuttle driver met your customer service needs and that you enjoyed your stay. Thank you for the perfect score!
For a small and reasonable fee I was able to park my vehicle there while I traveled out of state. Great room with AC and all bathroom amenities are provided. Great place to stay.
Jesse
Stayed 1 night in Sep 2023
Response from LSAGM on Sep 8, 2023
Thank you for taking time to complete the survey regarding your stay. We are pleased that you found the park stay go convenient for your travel needs and that your room met all your expectations. We look forward to a chance to serve you again in the future.
Proximity to Airport and Airport shuttle was appreciated. Staff was excellent. Two complaints: Room had a Bug problem and it was Pricey. Also, would like to see breakfast extended to 10:00pm during weekdays because not every traveler has a morning departure.
ANDREW
Stayed 1 night in Aug 2023
Response from LSAGM on Sep 5, 2023
Thank you for taking time to give feedback regarding your stay. Breakfast is until 10am on the weekdays only my apologies for the inconvenience this caused you. As for the bug problem you mentioned Id like to know if you mentioned it to the staff so that we may have our licensed professional take care of it. Again we thank you for your feedback and hope to better serve you in the future.