Lobby
Check availability

Reviews of Hilton Raleigh North Hills

3.5 out of 5
Hilton Raleigh North Hills
3415 Wake Forest Rd, Raleigh, NC

Reviews

8.0

Very good

Rating 10 - Excellent. 457 out of 1001 reviews" "
Rating 8 - Good. 240 out of 1001 reviews" "
Rating 6 - Okay. 138 out of 1001 reviews" "
Rating 4 - Poor. 83 out of 1001 reviews" "
Rating 2 - Terrible. 83 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tyler

Business traveller
Liked: Staff & service
So I give the place 5 stars for how nice the staff was. I watched this idiot guest come down and scream at the poor girl at the front desk “MY ROOM HAS NO TOWELS! THIS IS A DISGRACE! THIS IS NO HILTON! THIS IS A SUPER 8! IM TAKING THIS UP THE CHAIN! WHAT CAN YOU DO FOR ME?! WHAT CAN YOU DO FOR ME?!?!?! IM GOING TO TALK TO THE MANAGER!!! IM GOING TO TALK TO THE MANAGER’S MANAGER!!!!!” And while this silly man was making a clown of himself in front of god and everyone this nice young lady just went back and got him some more towels and acted totally unfazed. She was so professional about it when any normal person would’ve called him an Uber to the super 8 and told him to cry about it. Also anyone who ask to talk to a manager has clearly never worked anywhere before. Manager’s don’t know anything, and after you complain and they feign surprise they have a good laugh about you with their employees. Anyone with a job knows this. Wonderful service, great job handling moron guest like that maroon who could’ve just nicely asked for towels and got them instead of making a scene like a toddler who didn’t get their way.
Stayed 1 night in May 2024
Response from Kelli F on May 8, 2024
Thank you for the great feedback!

10/10 Excellent

Taffee, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and convenient.
Stayed 1 night in Apr 2024
Response from Kelli F on Apr 30, 2024
Thank you for the great feedback!

8/10 Good

Michell Allen

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The hot tub was not working when we went, no towels at the pool. Floor 2 employee only closet was had billowing weed smoke cloud coming out. Many patrons were vaping at the pool and in the stairwell.
Stayed 1 night in Apr 2024
Response from Kelli F on Apr 29, 2024
Thank you for your feedback, we wil look into these issues.

6/10 Okay

Orlando

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Kelli F on Apr 29, 2024
Thank you for the feedback, let us know how we can make your stay better.

10/10 Excellent

Geno, Olney

Great stay
Stayed 1 night in Apr 2024
Response from Kelli F on Apr 26, 2024
Thank you for your feedback, visit us again soon!

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service
Some elements of the grounds were in disrepair but overall the facility seemed safe and well staffed
Stayed 1 night in Apr 2024
Response from Kelli F on Apr 22, 2024
Thank you for your feedback

2/10 Terrible

Matthew

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Worst hilton I've ever stayed at, didn't clean our room, restock towels, toilet paper, etc. Hot tub was down, no on site laundry. Overpriced for what you get.
Stayed 5 nights in Apr 2024
Response from Kelli F on Apr 22, 2024
Thank you for your feedback

8/10 Good

nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Apr 2024
Response from Kelli F on Apr 21, 2024
Thank you for your feedback

6/10 Okay

Kimberly

Travelled with family
This property needs a lot of work to be charging the prices. Elevators are way too small and way too slow. The pool area was disgusting and the hot tub was not even working. Staff was not accommodating when we needed towels in the pool area. Had to walk back to our room dripping wet. The ladies restroom was constantly out of toilet paper.
Stayed 1 night in Apr 2024
Response from Kelli F on Apr 20, 2024
Thank you for your feedback

10/10 Excellent

Ciera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kelli F on Apr 20, 2024
Thank your for your feedback

10/10 Excellent

Kiscegdia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean. Staff was very nice and friendly. Would definitely go back when in the area.
Stayed 1 night in Apr 2024
Response from Kelli F on Apr 15, 2024
Thank you for the feedback

10/10 Excellent

Ginny

Stayed 1 night in Apr 2024
Response from Kelli F on May 8, 2024
Thank you for the feedback

6/10 Okay

James

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Ceiling damage and rusty light fixtures in the room. Plugs not easily accessible. Driver (Thomas) very rude while I was eating at the bar. The rest of the staff was excellent. Hotel could use some updating and repair. I've paid less for more.
Stayed 3 nights in Apr 2024
Response from Kelli F on Apr 11, 2024
Thank you for your feedback

6/10 Okay

Kimberly, Raleigh

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Indoor pool not open and was not informed when booking. Not enough staff at check in. Had to wait 20 minutes to get service. Room decor dated. Refrigerator not cold. Best ice bucket ever! Clean!
Stayed 1 night in Apr 2024
Response from Kelli F on Apr 11, 2024
Thank your for the feedback

8/10 Good

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and clean rooms
Stayed 1 night in Apr 2024
Response from Kelli F on Apr 11, 2024
Thank you for your feedback, stay with us again soon!

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities
The door in the bathroom needs to be replaced. It is rotting away.
Stayed 1 night in Apr 2024
Response from Kelli F on Apr 9, 2024
Thank your for your feedback, we will alert engineering

8/10 Good

Tien

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff, cost made sense for what you’re getting. Did what it needed to do no complaints!
Stayed 3 nights in Apr 2024
Response from Kelli F on Apr 9, 2024
Thank you for the feedback

6/10 Okay

Daiquon

Disliked: Property conditions & facilities
Had a good night
Stayed 1 night in Mar 2024
Response from Kelli F on Apr 9, 2024
Thank you for your feedback

2/10 Terrible

Jasmine

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
We were not able to stay at this hotel during our vacation due to “overbooking” although we reserved our room MONTHS in advance. We were forced to find somewhere else to stay.
Stayed 3 nights in Apr 2024
Response from Kelli F on Apr 9, 2024
We apologize for the inconvenience, third party systems overbooked multiple hotels in the area. Thank you for the feedback

10/10 Excellent

tomas

Stayed 1 night in Apr 2024
Response from Kelli F on Apr 26, 2024
Thank you for your feedback, visit us again soon!

10/10 Excellent

Gavin

Stayed 1 night in Apr 2024
Response from Kelli F on Apr 26, 2024
Thank you for your feedback

6/10 Okay

Nikia

Liked: Cleanliness, property conditions & facilities
I really wish it was Stated that the Hotel has a cintract with a swimming company and that they come in and take over half of the pool and paying hotel customers have to utilize the pool around them.them First
Stayed 2 nights in Mar 2024
Response from Kelli F on Apr 4, 2024
Thank you for the feedback

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Last morning as I was leaving light would not turn off. When I came back from first day out there was nothing done to room. No clean towels. Water from shower runs out into bath room, had towel down to stand on became soaked.
Stayed 2 nights in Mar 2024
Response from Kelli F on Mar 31, 2024
Thank you for the feedback

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelli F on Mar 31, 2024
Thank you for your feedback

8/10 Good

Ray

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was good. The only tiny issues I had was one of the concierge was a little ride when asked about turning on the heater, and that the tub stopped up quickly during a shower
Stayed 1 night in Mar 2024
Response from Kelli F on Mar 31, 2024
Thank you for the feedback

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is an older property and the renovations are nice.
Response from Kelli F on Mar 29, 2024
Thank you for the feedback

10/10 Excellent

Morgan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay for a quick business trip! Thank you
Stayed 1 night in Mar 2024
Response from Kelli F on Mar 27, 2024
Thank you for the feedback

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was great! Wait staff at breakfast was average.
Stayed 1 night in Mar 2024
Response from Kelli F on Mar 27, 2024
Thank you for the feedback

8/10 Good

Suzanne, Gibsonville

Liked: Staff & service, property conditions & facilities
We were given an older room, although it was on a high floor. The bed was very uncomfortable and we both woke with backaches from a very old style mattress. Breakfast was not included with the cost of the room, but since we experienced difficulty with our keycard working x5, we were added to “the list”. Choices were decent and fresh. Service was excellent. Dining room was clean and comfortable.
Stayed 1 night in Feb 2024
Response from Kelli F on Mar 26, 2024
Thank you for the feedback

6/10 Okay

BERNADINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kelli F on Mar 27, 2024
Thank you for the feedback

8/10 Good

Vickie

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Kelli F on Mar 27, 2024
Thank you for the feedback

6/10 Okay

Nick

Stayed 2 nights in Mar 2024
Response from Kelli F on Apr 15, 2024
Thank you for the f

10/10 Excellent

Aaron

Stayed 2 nights in Mar 2024
Response from Kelli F on Apr 15, 2024
Thank you for the feedback

6/10 Okay

Crystal

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I been to this hotel several times for the past couple years and the hotel rooms itself need an upgrade. The wallpaper looks dirty, ceiling paint was coming apart and cracked, carpet was dirty needed a good shampoo or replacement. The shower knobs were rusty and ants were coming out of the shower at night. The overall quality is dated from the pictures that had water damage to the fire safety equipment. And lastly the elevators were dark and sound as though it needed new mechanics.
Stayed 2 nights in Mar 2024
Response from Kelli F on Mar 26, 2024
Thank you for your feedback, we are up for renovations this year!

10/10 Excellent

Music

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in attendant was awesome
Stayed 1 night in Mar 2024
Response from Kelli F on Mar 26, 2024
Great to hear! Thank you for the feedback

4/10 Poor

Gary

Business traveller
Disliked: Staff & service, property conditions & facilities
Pool didn’t work
Stayed 1 night in Feb 2024
Response from Kelli F on Mar 22, 2024
Thank you for the feedback

10/10 Excellent

SAMUEL

Nice reception, rooms are beautiful
Stayed 1 night in Mar 2024
Response from Kelli F on Mar 21, 2024
Thank you for the feedback

4/10 Poor

Vladimir

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton front end employees should be given a class on what questions are not polite to ask their customers during check in. For example, if they hear some accent and a customer upond asking tells that he or she came from New Jersey, don't ask where did they come from before NJ. The customer may think that this is not a welcome sign. The other dissapointment was that a room safe did not work in the first assigned room, the good think the room was changed upon our request. Both rooms did not have a light switch at the entrance door and the guests have to go into completely dark room at night and look for the switch on the table lamp in order to get some light. Another surprise was that rooms are not being serviced during the stay. It appears that the houskeeping in the hotel needs to be requested 12 hours in advance. Ice machine did not produce ice, only noise was coming out of it. My advise: avoid this hotel. I am surpised Hilton has its name on it.
Stayed 2 nights in Mar 2024
Response from Kelli F on Mar 21, 2024
Thank you for your feedback. we apologize for the inconvenience durig your stay!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, knowledgeable staff. I always feel at home here. I stay here several times a year when I'm in North Carolina
Stayed 4 nights in Mar 2024
Response from Kelli F on Mar 18, 2024
Thank your for the feedback, stay with us again soon!

10/10 Excellent

Gary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Clean.
Stayed 3 nights in Mar 2024
Response from Kelli F on Mar 12, 2024
Thank you for the feedback, we are thrilled you enjoyed your stay

10/10 Excellent

Aaron

Stayed 1 night in Mar 2024
Response from Kelli F on Apr 1, 2024
Thank you fpr your feedback

6/10 Okay

Judd

All good
Stayed 1 night in Feb 2024
Response from Kelli F on Mar 12, 2024
Thank you for the feedback, let us know how we can make your stay better.

2/10 Terrible

Derek

Disliked: Cleanliness, staff & service
Had roaches in my room. Definitely deserve a refund
Stayed 2 nights in Mar 2024
Response from Kelli F on Mar 18, 2024
We apologize for the inconvenience

10/10 Excellent

Anneila

Stayed 1 night in Mar 2024
Response from Kelli F on Mar 11, 2024
Thank you for the feedback

6/10 Okay

MELVIN

Liked: Staff & service, amenities
Bed wasn’t very comfortable didn’t c where I could get ice on the floor I was on
Stayed 1 night in Mar 2024
Response from Kelli F on Mar 6, 2024
We apologize for the inconvenience, thank you for the feedback!

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Roach and peeling paint
Stayed 1 night in Mar 2024
Response from Kelli F on Mar 8, 2024
Thank you for the feedback, Let us know how we can make your next stay beter.

2/10 Terrible

Candis

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Kelli F on Mar 6, 2024
Thank you for the feedback, let us know how we can make your stay better next time!

8/10 Good

Reyna, Blacksburg

Travelled with family and small children
Snack area in lobby was a huge plus. Indoor pool was nice. The hot tub was not working. Also, there was a kids swim class in the pool at the same time, so it was a little chaotic.
Stayed 1 night in Mar 2024
Response from Kelli F on Mar 4, 2024
Thak you for your feedback! We apologize for the inconvenience.

8/10 Good

Stephanie

Stayed 1 night in Mar 2024
Response from Kelli F on Mar 24, 2024
Thank you for the feedback

10/10 Excellent

Theresa, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kelli F on Mar 7, 2024
Thank you for the feedback!