Reception

Reviews of Hampton Inn & Suites Durham University Medical Center

2.5 out of 5

Reviews

9.8

Exceptional

Rating 10 - Excellent. 56 out of 58 reviews" "
Rating 8 - Good. 0 out of 58 reviews" "
Rating 6 - Okay. 0 out of 58 reviews" "
Rating 4 - Poor. 1 out of 58 reviews" "
Rating 2 - Terrible. 1 out of 58 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

nancy, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in May 2024
Response from Davis Francisco - Asst. General Manager on May 13, 2024
Thank you for that! We appreciate the lovely recommendation.

10/10 Excellent

Kathleen, APO

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in with Priscilla was wonderful. Room clean and comfortable. Love Hampton.
Stayed 1 night in May 2024
Response from Davis Francisco - Asst. General Manager on May 7, 2024
Sweet! We know Priscilla is one of the best for sure! We are so glad you enjoyed your time with us. Hope to see you again next time your in the Durham area.

10/10 Excellent

Raquata

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay!
Stayed 1 night in Apr 2024
Response from Front Office Manager on May 4, 2024
Thank you for your stay with us Raquata! I'm glad you enjoyed your stay with us, hope to see you again soon.

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay after visiting Duke. If my kids are fortunate to get accepted, this hotel will be our home away from home. Great staff who made our check in a breeze. Great breakfast staff. Great cleaning staff.
Stayed 1 night in Apr 2024
Response from Jonathan Sweet on Apr 28, 2024
Thank you for taking the time to share your experience with us! We're delighted to know you had a wonderful stay. Looking forward to hosting you again in the future!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 27, 2024
Thak you Robert! I'm glad that you enjoyed your stay with us!

10/10 Excellent

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly - cookies at check-in and coffee were a nice touch. The breakfast was good. The parking was easy. The rooms were clean and adequate space. The facility was new and up-to-date. With a car, it was conveniently located to the Duke campus and downtown Durham. It's not exactly a picturesque location and not walkable, but it was perfectly adequate for what we needed.
Stayed 2 nights in Apr 2024
Response from Jonathan Sweet on Apr 25, 2024
We're thrilled to hear you had a 5-star experience at our hotel Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to know that we met your expectations and provided you with exceptional service. We look forward to welcoming you back again soon!

10/10 Excellent

Li-Chih

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and great staffs. I will stay again next time.
Stayed 1 night in Apr 2024
Response from Jonathan Sweet on Apr 22, 2024
Li-Chih,Thank you for your wonderful review! We're thrilled you had such a fantastic experience with us. Looking forward to your next visit!

10/10 Excellent

Claudine

Stayed 3 nights in Apr 2024
Response from Jonathan Sweet on May 12, 2024
Hello Claudine,Thank you for your amazing review! We're thrilled you enjoyed your stay and look forward to hosting you again soon!

10/10 Excellent

Cynthia, Suffolk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better pet area. They did have a dog goodie bag!
Stayed 1 night in Apr 2024
Response from Jonathan Sweet on Apr 22, 2024
Hello Cynthia,Thanks so much for recently staying at our beautiful hotel! We appreciate you taking the time to leave us a 5-star review!

10/10 Excellent

Douglas, Waxhaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
na
Stayed 1 night in Apr 2024
Response from Jonathan Sweet on Apr 22, 2024
Thanks so much Douglas for recently staying at our location and for taking the time to leave us a stellar review! We look forward to your next visit.

10/10 Excellent

Lacey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all The way around!!
Stayed 1 night in Apr 2024
Response from Davis Francisco - Asst. General Manager on Apr 17, 2024
Hi LaceyThanks! We strive to provide wonderful accommodations to our guests. Thank you for leaving us a nice 5 out of 5 star review.

10/10 Excellent

Alexislyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly to myself and my kids. Our room was ready on time and very clean. Parking was easy and accessible. Hotel was convenient to where we were visiting. We will stay here again the next time we visit Durham.
Stayed 1 night in Apr 2024
Response from Davis Francisco - Asst. General Manager on Apr 13, 2024
Thank you for your kind words! We're thrilled to hear that you and your kids enjoyed your stay with us. We take cleanliness serious and am pleased you noticed how clean everything was. Hoping to see you next time you are in the Durham Medical area.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Pretty straightforward.
Stayed 1 night in Apr 2024
Response from Davis Francisco - Asst. General Manager on Apr 10, 2024
Hey Paul, thanks for the great 5 out of 5 star review. We try to make it easy for our guests here! Hope to see you next time you are in the area.

10/10 Excellent

Sameer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The room was clean and the breakfast was super helpful. Good amount of fast food and dining options within walking distance to the hotel and its right off the freeway so easy access.
Stayed 2 nights in Apr 2024
Response from Jonathan Sweet on Apr 8, 2024
Hello Sameer,Thanks so much for choosing to stay at our location and taking the time to leave us a review. We are thrilled to hear that your stay was exceptional! Look forward to your return to Durham, NC.

10/10 Excellent

Carrie-Ann

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Seemed like a brand new hotel. Roomy, attractive common areas and overall a pleasant stay.
Stayed 1 night in Apr 2024
Response from Davis Francisco - Asst. General Manager on Apr 8, 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had a pleasant experience during your stay.

10/10 Excellent

Konstantinos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean! Staff was fantastic as well and breakfast buffet did not disappoint!
Stayed 2 nights in Apr 2024
Response from Davis Francisco - Asst. General Manager on Apr 8, 2024
Thank you for leaving us a 5 out of 5 review! We strive to keep our guests happy and are trilled that you enjoyed our hotel.

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Very large room. Safe. Good toiletries. Very quiet. Staff very helpful. Easy check in and check out.
Stayed 2 nights in Apr 2024
Response from Davis Francisco - Asst. General Manager on Apr 8, 2024
Sounds like you enjoyed yourself! That's what we are here for. We hope to see you again soon. Thanks for leaving us a wonderful review.

2/10 Terrible

Choon

Stayed 1 night in Apr 2024
Response from Jonathan Sweet on Apr 25, 2024
Hello Choon,Thank you for selecting our hotel for your stay. I'm sorry to hear that your experience didn't meet our usual standards. Upon reviewing your reservation, I noticed no specific notes regarding any concerns, and you didn't leave any comments. We'd greatly appreciate it if you could reach out to us directly to provide further details. Your feedback is invaluable in helping us improve. We hope to have the opportunity to welcome you back in the future. Take care, and we look forward to hearing from you.

10/10 Excellent

Shawn

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, friendly and caring staff. Facilities had unexpected amenities and wonderful furnishings.
Stayed 2 nights in Mar 2024
Response from Jonathan Sweet on Apr 1, 2024
Hello Shawn,Thanks so much for recently staying at our location and for taking the time to leave us a review. We appreciate your wonderful feedback and look forward to having you back when your travels bring you to Durham, NC again.

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jonathan Sweet on Apr 1, 2024
Hello Lesley,Thanks so much for recently staying at our location and for taking the time to leave us a review. Look forward to your next stay with us!

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is our second stay here and we love it!
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 28, 2024
Thank you for staying with us again at our newly opened property! Thank you for such a great review and hope to see you again!

10/10 Excellent

lorraine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jonathan Sweet on Mar 24, 2024
Hello Lorraine,Thanks so much for choosing to stay at our beautiful location and for taking the time to leave us a review. We look forward to welcoming you back when your travels bring you back to Durham, NC.

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff!
Stayed 1 night in Mar 2024
Response from Jonathan Sweet on Mar 18, 2024
Thank you so much for taking the time to leave us a review on your recent stay. We are thrilled you enjoyed your stay at our beautiful location. Look forward to your return to Durham, NC!

10/10 Excellent

Vicki

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quality experience- from check in to check out it was obvious that customer service is top priority at this property. It is a lovely well designed facility. We particularly enjoyed the luxurious bedding. Hampton Inn is always our first choice.
Stayed 1 night in Mar 2024
Response from Jonathan Sweet on Mar 14, 2024
Hello Vicki,Thank you so much for choosing to stay at our beautiful location. We appreciate you taking the time to leave us a review. Look forward to your next stay with us.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Davis Francisco - Asst. General Manager on Mar 9, 2024
Thank you for you 5 out of 5 review. It means the world to us to know you enjoyed yourself while staying with us!

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed cookies and nice breakfast
Stayed 1 night in Mar 2024
Response from Jonathan Sweet on Mar 6, 2024
Thanks so much Wanda for your amazing 5-star review!! We are thrilled you enjoyed the complimentary evening cookies and outstanding breakfast. We look forward to your next stay with us.

10/10 Excellent

tigist

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled with my girls and felt safe , extremely comfortable and clean, the breakfast has a lot of options for everyone. I will definitely be back again!
Stayed 2 nights in Mar 2024
Response from Davis Francisco - Asst. General Manager on Mar 4, 2024
Thank you for taking the time to leave us a wonderful 5 out of 5 review. We're delighted to hear that you and your girls felt safe, comfortable, and clean during your stay with us. We can't wait to welcome you back again soon for another wonderful stay!

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay for me and my husband. Although we weren't there for business, I would recommend it for business and pleasure.
Stayed 1 night in Feb 2024
Response from Davis Francisco - Asst. General Manager on Feb 29, 2024
Hey Sherri,I wanted to say thank you for leaving us a wonderful 5 out of 5 review. We appreciate your recommendation!

10/10 Excellent

Kenny

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very clean and quiet. The guy at the desk on Saturday night was very nice.
Stayed 1 night in Feb 2024
Response from Davis Francisco - Asst. General Manager on Feb 26, 2024
Hey Kenny thanks for the wonderful 5 out of 5 review. The very nice man I believe was our night clerk Floyd, I will be sure to share this with him, he is a valuable member to our team. Hope to see you again!

10/10 Excellent

Shiesha

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for
Stayed 1 night in Jan 2024
Response from Jonathan Sweet on Feb 20, 2024
Hello Shiesha,Thanks so much for your 5-star review! We are thrilled you enjoyed your stay with us and look forward to your return.Jonathan Sweet

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very spacious and clean. Staff was great, breakfast was great and rooms were spacious
Stayed 2 nights in Feb 2024
Response from Davis Francisco - Asst. General Manager on Feb 18, 2024
Thank you! We strive to provide a memorable experience for all our guests, and we're thrilled that we could exceed your expectations.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice updated hotel with clean rooms
Stayed 1 night in Feb 2024
Response from Davis Francisco - Asst. General Manager on Feb 18, 2024
Thank you so much for your fantastic review, Donald! I am glad to know you were happy with our newly opened hotel.

10/10 Excellent

Tammy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jonathan Sweet on Feb 14, 2024
Thanks so much Tammy for your 10/10-star rating! We are thrilled you enjoyed your stay with us. Look forward to seeing you again.

10/10 Excellent

Steve

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Jonathan Sweet on Feb 12, 2024
Thanks so much for your 10/10 rating! We appreciate you choosing Hampton Inn & Suites Durham for your accommodations. Look forward to your return with us in the future.

10/10 Excellent

Holly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Very comfortable, esp. the bed. Hope to try out pool next time. Convenient to Duke Medical and restaurants. Will be back.
Stayed 3 nights in Feb 2024
Response from Jonathan Sweet on Feb 12, 2024
Thanks so much for your 10/10 rating! We appreciate you choosing Hampton Inn & Suites Durham for your accommodations. Look forward to your return with us in the future.

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were friendly and efficient. All areas of the hotel were very clean and well maintained. The complimentary shuttle to the hospital was extremely helpful.
Stayed 1 night in Feb 2024
Response from Jonathan Sweet on Feb 8, 2024
Hello Jan,Thank you so much for your amazing 10/10 review! We are thrilled you enjoyed your stay with us and took advantage of our complimentary 5-mile radius shuttle. Look forward to seeing you again.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Jonathan Sweet on Jan 26, 2024
Thank you so much Susan for this wonderful 5/5 review! We enjoyed having you stay with us and look forward to your return in the future.

10/10 Excellent

Britte

Travelled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Jonathan Sweet on Jan 22, 2024
Thanks so much for a 5/5 review! We are thrilled you enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is conveniently located to restaurants that you can walk too, plus located right off I-85.
Stayed 2 nights in Nov 2023
Response from Jonathan Sweet on Jan 3, 2024
Thank you so much for your outstanding review! We are thrilled to hear the amazing comments about our beautiful establishment. We look forward to welcoming you back in the near future!

4/10 Poor

Javid

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not a good stay
Stayed 1 night in Nov 2023
Response from Jonathan Sweet on Nov 18, 2023
Thank you so much for your review on your latest stay with us. We apologize that your stay at our beautiful new hotel was not up to the expectations that we strive for each and every one of our guests. Please feel free to reach out to the hotel management directly to discuss what issues arouse during your stay with us.

10/10 Excellent

miguel, Sunny Isles Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelnete custo beneficio , com funcionarios muito receptivos
Stayed 2 nights in May 2024
Response from Davis Francisco - Asst. General Manager on May 11, 2024
Estamos felizes em saber que você apreciou nosso excelente custo-benefício e nossa equipe receptiva. Esperamos recebê-lo novamente em breve!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 23, 2024
Thank you for a 5-star review Emily! I hope that if you are ever in the area, you will come and stay with us again!