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Hola¡¡¡,Thank you for giving us part of your time for our survey.Rest assured that we will continue to strive to continue your choice of HS Hotsson.Att. Jose GomezGte. Guest Service.
Response from General Manager / Alfonso G Castro C on Apr 10, 2024
Dear Guest:First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.
The staff are really exceptional…Especially Ms Teresita really went above and beyond for all of the many requests we made of her. The hotel is very well kept, very clean and really great rooms. The food offered here at the hotel was always delicious and top Quality. I highly recommend HS Hotsson Queretaro.
Alan
Stayed 4 nights in Feb 2024
Response from General Manager / Alfonso G Castro C on Feb 26, 2024
Dear Mr Alan:First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.
We stayed overnight to catch an early morning flight. It was FABULOUS! Will definitely stay there on our next trip back. Everything was so beautiful and clean!
Cynthia
Stayed 1 night in Jan 2024
Response from General Manager / Alfonso G Castro C on Feb 6, 2024
Dear Ms Cynthia:First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.
Response from General Manager / Alfonso G Castro C on Jan 25, 2024
Dear Mr Nicholas:First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.
This is a am amazing hotel to stay for a wonderful vacation
Nicholas
Response from Gerente General / Alfonso G Castro C on Feb 19, 2024
Dear Mr Nicholas:First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.
Great hotel for a wonderful vacation. I recommended
Nicholas
Stayed 3 nights in Nov 2023
Response from General Manager / Alfonso G Castro C on Nov 30, 2023
Dear Mr Nicholas:First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.
I felt very safe and comfortable! Service was very good and staff was friendly professional and polite . Only one small observation is that the pool could be a little cleaner and give better maintenance but it was still enjoyable.
Leticia
Stayed 8 nights in Aug 2023
Response from Gerente General / Alfonso G Castro C on Aug 28, 2023
Me llamo mucho la atenciĂ³n ver cĂ³mo tienes varios estĂ¡ndares de calidad muy bien implementados.
Las instalaciones muy bien precio vs calidad. El staff muy amable.
Santiago
Stayed 2 nights in Aug 2023
Response from Gerente General / Alfonso G Castro C on Aug 21, 2023
Response from General Manager / Alfonso G Castro C on Aug 9, 2023
Dear Mr Kevin:First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.
The rooms are nice and comfortable but the cleanliness in the bathroom could have been better. The baseboards were dirty and the floor had stains. The shower door did not close very well so water spilled out and the mat got soaked.
Verified traveller
Stayed 1 night in Aug 2023
Response from General Manager / Alfonso G Castro C on Aug 9, 2023
Dear Guest:First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.
The hotel is nice and quiet. The staff is very helpful and friendly.
Marckenson
Stayed 3 nights in Jul 2023
Response from General Manager / Alfonso G Castro C on Jul 28, 2023
Dear Guest:First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.
Property is great. Customer service is the worst in the world. Gym is bad. Location is perfect housekeeping amazing. I’ll not plan one more vacation in this hotel ever.
Nicholas
Stayed 7 nights in Jun 2023
Response from General Manager / Alfonso G Castro C on Jun 30, 2023
Dear Mr Nicholas:First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.
10/10 Excellent
Maria
Jun 3, 2023
Maria
Stayed 1 night in Jun 2023
Response from Gerente General / Alfonso G Castro C on Jun 30, 2023
The personnel were very accommodating. Great service!
camerina
Stayed 2 nights in Mar 2023
Response from Alfonso G. Castro C General Manager on Mar 23, 2023
Dear Ms Camerina:First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.
Agarre el el nivel club ejecutivo y un dĂa no tuve acceso por que la persona de recepciĂ³n puso los dĂas errĂ³neos y no me quisieron rembolsar el dĂa que no tuve acceso y tienen menos personal en el nivel club y se nota la diferencia, estĂ¡ fuera mi ultimo ves que me hospedo en este hotel
Alberto
Stayed 4 nights in Jan 2023
Response from Alfonso G. Castro C Gerente General on Jan 23, 2023
Phenomenal guest service at check-in. We were getting our bags out of the car and a gentleman saw us rolling them towards the entrance and ran to grab a cart and come help us, that wasn’t necessary but definitely very much appreciated! The rooms were super cleans and the beds were like sleeping on clouds. Definitely what we needed after a long day of travel!
Jose
Stayed 1 night in Jan 2023
Response from Alfonso G. Castro C Gerente General on Jan 11, 2023
Front desk person was rude and not accommodating, ask for a plastic cup and gave me a rude and sarcastic comment. Cleaning staff will just go into the room even if the sign is not on the door.
Rebeca
Response from Alfonso G. Castro C Gerente General on Jan 6, 2023
Nice place to stay, staff very friendly and easy access. Clean sheets and comfortable beds, will return again!
Paul
Stayed 1 night in Dec 2022
Response from Alfonso G. Castro C General Manager on Jan 1, 2023
Dear Mr Paul:First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.
Everyone was welcoming and friendly. Enjoyed our stay. Highly recommend.
Tracy
Stayed 4 nights in Oct 2022
Response from Alfonso G. Castro C General Manager on Oct 26, 2022
Dear Ms Tracy :First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.
Response from Alfonso G. Castro C General Manager on Sep 13, 2022
Dear Mr Edward:First of all, I hope that by the time you receive this message, you and your loved ones are doing well.Your comments and appreciation of our service is very important, knowing that we are on the right path towards the quality that our guests require. This motivates us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.
Response from Alfonso G. Castro C General Manager on Aug 23, 2022
Dear Mr Max :First of all, I hope that by the time you receive this message, you and your loved ones are doing well.Your comments and appreciation of our service is very important, knowing that we are on the right path towards the quality that our guests require. This motivates us and keeps us in a constant effort to make your experience at HS Hotsson unique. I hope to have you again in this your hotel.
Excellent hotel! Their customer service was awesome and their restaurant super delicious
Maria
Stayed 1 night in Jun 2022
Response from Alfonso G. Castro C Gerente General on Jun 13, 2022
Dear Guest :
First of all, I hope that by the time you receive this message, you and your loved ones are well.
Your comments and appreciation of our service is very important, knowing that we are on the right track towards the quality that our guests require. This motivates us and keeps us in constant effort to make your experience at HS Hotsson unique. I hope to have you again at this your hotel.
Staff is amazing and the hotel is super clean. The restaurant is a must. Felt super safe and our family enjoyed it very much.
Erik
Stayed 9 nights in Mar 2022
Response from Alfonso G. Castro C Gerente General on Mar 22, 2022
Dear guest.
Thank you so much.
Your comments and appreciation of our service is very important, knowing that we are on the right track towards the quality that our guests require. This motivates us and keeps us in constant effort to make your experience at HS Hotsson unique. I hope to have you again at this your hotel.
8/10 Good
Alfonso
Jan 21, 2022
Alfonso
Stayed 2 nights in Jan 2022
Response from Alfonso G Castro / Gerente General on Jan 31, 2022