All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The hotel is very well maintained and is ideally for a short term stay! We stayed for a night in the standard room - The room itself is modern - a coffee or tea maker would have been great to have. Also, the restroom didn’t have a vent, just an opening above and below the door which was kinda surprising. The gym is small and the infrared light cabin wasn’t working. The Sauna was the best part of the SPA area. Also, the hotel served breakfast in the morning which had everything we would ask for! Overall it is a good hotel with a magnificent view of the lake and mountains! Would definitely come again and maybe try to stay at the superior room!
CHECK-IN WAS COMPLICATED BOTH BECAUSE WE HAD BOOKED W POINTS ONLY TO DISCOVER UPON ARRIVAL THEY DO NOT ACCEPT HOTELS.COM POINTS. ADDITIONALLY THERE WAS NO AIR CONDITIONING OF WHICH WE WERE NOT AWARE AND THERE IS NO STAFF AVAILABLE AT NIGHT (IF U RUN OUTR OF TOILET PAPER UR ON YOUR OWN. THAT SAID, PLACE IS BEAIUTIFUL WAS VERY CLEAN AND COMFORTABLE AND INCREDIBLE VIEWS !
Double-Plus is the spectacular view
A key minus is no front desk or which means if you have any questions or requests such as extending your stay, you're out of luck. I desperately hope this does not catch on as a trend at hotels.
Another minus is that there is no parking right next to the hotel - you must figure out a way to squeeze your car next to the lobby if you have heavy bags to unload but then move your car to the parking lot a fair way down the hill, which would not be pleasant to walk to and from in inclement weather, or if one had mobility issues and was traveling alone. Aside from those, though, again,the view is spectacular.
Exceptional hotel run by nuns. Clean, comfortable rooms (everything seems brand new), the most sumptuous and delicious breakfast we had in Switzerland, but the best thing that could excuse everything else if there was anything to excuse is the view - overlooking a beautiful lake and mountains on the other side. If we knew, we would have stayed longer.
I booked this place as a half way point between here and there. I saw it was on a lake. I was shocked how amazing the view was! I felt I could have been on Lake Como or some other resort…just spectacular and unexpected. The breakfast is across in a separate building and is awesome.
A very comfortable room, stunning views, a great restaurant with friendly and attentive staff. Good breakfast. Great value for money!
Trevor
Stayed 2 nights in Jan 2023
6/10 Okay
Mouhamed
Travelled with family
Jul 18, 2022
Liked: Property conditions & facilities
Disliked: Staff & service
First the good- It is a beautiful property, nice view and the apartment I had was very nice. However- Like many places in Europe- NO AC! .- Also, this was a self serve hotel? I paid over $400 for a room and could not get the simplest issues resolved or find anyone on the premise that could answer a question or help us. No customer service at all on premise No one that can help you during the day or night when you are asking for a simple fan to stay cool. Not even a FAN was available so we had to swelter during a hot hot stay. I think they can afford someone to assist their customers taking such a fee for their rooms or provide a fan in the room!!!
The staff was extremely friendly. The property was clean. We had an incredible view of the water. Enough staff spoke English that we were able to accomplish everything we needed to with minimal complications. The breakfast buffet was delicious.
George
Stayed 2 nights in Mar 2022
Response from Hotel Neu-Schönstatt on Jul 17, 2022
Dear George, thank you very much for your feedback. We are pleased to read that you enjoyed your stay with us. We would be pleased to welcome you again one time with us. Best regards, Hotel Neu-Schönstatt
The view is astonishing, it just had taken my breath away, absolutely fabulous!! The room is clean and new, breakfast is good too.
Everything is perfect, despite there is a morning bell from the church besides, it could purify my spirit. Consider with this price in Switzerland, I would rate 10 out of 10, would definitely come again!
Ling yu
Stayed 2 nights in Feb 2022
Response from Hotel Neu-Schönstatt on Jul 17, 2022
Dear Ling Yu, thank you very much for your feedback. We are pleased to read that you enjoyed your stay with us. We would be pleased to welcome you again one time with us. Best regards, Hotel Neu-Schönstatt
Very new condition super clean rooms, smooth self check in , great gym and sauna with great views
Suk Han
Stayed 1 night in Jan 2022
Response from Hotel Neu-Schönstatt on Jul 17, 2022
Dear guest, thank you very much for your feedback. We are pleased to read that you enjoyed your stay with us. We would be pleased to welcome you again one time with us. Best regards, Hotel Neu-Schönstatt
This beautiful property has stunning views over lake Walensee! Check in was amazing! They have a computer system where you type in your information and it provides your room key. Great for our later arrival. We were lucky to view the fireworks for Swiss National Day from our balcony but also from the rooftop terrace. The beds were comfortable and the room was spacious. Note that there were bells from the church at 6am. It was a beautiful and unique place to stay!
Great spot but you need to know what to expect. The place is run by nuns and it is attached to a church. The hotel itself looks very new, modern, eco friendly and very clean. There is sauna and a gym but most importantly the views are breathtaking! What you need to know is that the place is fully automated and there is no staff at the premises. You do your own check in/check out. You can run into a num or two and they seem all yo be very nice but most of them do not speak any English.
Very new hotel, fully automated check-in as well as check-out. Wonderful view from the balcony and the terrace. Hotel' s part is a seminar. So just count with early morning church bells ringing.
Wir sind in das Hotel Neu-Schönstatt gekommen um 1 Woche Urlaub zu machen, Wir haben nicht gewusst das, das Hotel ein Bildungs bzw. Seminarhotel ist.
Das Frühstück und das Abendessen war minderwertige Qualität mit sehr hohen Preisen!
Bedienung und Service war schrecklich wüster Ton kein respektvoller Umgang
Wir haben 3 Tage hintereinander wurde das Zimmer nicht gemacht und wir hatten keine frischen Handtücher
Wir werden in dieses Hotel kein 2. mal kommen
Schöne neue Zimmer. Warum läuft diese unnötige Dauerbelüftung??? Es hat Fenster zum Öffnen. Bitte nachts ausschalten, sie stört. Sehr bequeme Betten. Selfecheckin möchte ich nicht.
Very clean, newly renovated hotel with comfortable rooms, good facilities (restaurant, gym, sauna, relaxation area, roof terrace), magnificent views (also from the balcony), friendly staff and excellent breakfast (also the bbq in the evening was lovely).