Aerial view

Reviews of Conrad Punta de Mita

5 out of 5
Conrad Punta de Mita
Carretera Punta de Mita, Punta de Mita, NAY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 190 out of 263 reviews" "
Rating 8 - Good. 42 out of 263 reviews" "
Rating 6 - Okay. 15 out of 263 reviews" "
Rating 4 - Poor. 8 out of 263 reviews" "
Rating 2 - Terrible. 8 out of 263 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mariano Navarra

Travelled with family and small children
Liked: Amenities
Great food and extremely clean with good security.
Stayed 6 nights in Mar 2024
Response from General Manager on May 18, 2024
Dear Mr. Navarra,Thank you for the kind review. We are glad you enjoyed our culinary program and appreciated our commitment to providing guests with a clean, safe, and enjoyable stay. We hope to provide you with another five-star experience at Conrad Punta de Mita on your next visit.

2/10 Terrible

Ani

Travelled with family
Liked: Cleanliness
Food was horrible
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Ani,We are truly sorry to hear that your dining experience did not meet your expectations. Your feedback is valuable to us, and we would love the opportunity to learn more about your experience and make things right. Please contact us so we can address any concerns you may have.

6/10 Okay

MARSHA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Food was subpar. Very few choices and quality was bad. Frequent stomach aches. Prices extremely high for quality received. It wasn’t what was expected of a high end resort. Property grounds are beautiful.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Good Morning, We sincerely apologize for not meeting your expectations regarding the dining experience at our resort. Your feedback is invaluable, and we are committed to addressing the issues raised with our culinary team to ensure exceptional quality and variety for all our guests. We are, however, delighted to hear that you found our property grounds beautiful and hope you were able to enjoy the other aspects of your stay. As a valued guest, your satisfaction is paramount to us, and we would be honored to welcome you back for a truly memorable experience that exceeds your expectations.

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was terrific - will stay there again
Stayed 3 nights in Jan 2024
Response from General Manager on Apr 22, 2024
Dear Carl,Thank you for the five-star review. We are so pleased our team impressed you with their tremendous service. Please come stay at Conrad Punta de Mita again soon for another great experience.

10/10 Excellent

Parag

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is superb at The Conrad. Anyone who you meet is happy to help and accomodate any requests . The property is beautiful and so well maintained. I was so impressed by its cleanliness! The rooms are clean and have everything you would need - Nespresso, bottled water, steam Iron. room Service was fast and so well presented. Every restaurant on this property is excellent ! We were so pleased to have so many vegetarian options. The hotel is incredibly family friendly- my kids never left the beach or slide in the kid pool! We would definitely return to this property again!
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 14, 2024
We want to express our deepest gratitude for sharing your positive feedback. It brings us immense joy to learn that your stay was enriched by our property and amenities, particularly the Nespresso machines and steam irons. We are equally pleased that our dining options and vegetarian selections surpassed your expectations and that your family relished our amenities. Our team strives to deliver an unrivaled experience to every guest, and we eagerly anticipate the opportunity to welcome you back to Conrad Punta de Mita for another five-star stay.

10/10 Excellent

Kerry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for kids!
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Thank you for taking the time to provide feedback on your recent stay at Conrad Punta de Mita. We are delighted to hear that our hotel has been successful in providing a family-friendly environment that caters to our younger guests. Satisfaction is our top priority, and we are thrilled that we have met your expectations. We truly appreciate your patronage, and we look forward to the opportunity to welcome you and your family back for another five-star stay in the future.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

WILLIAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is magnificent. Weather perfect. Our beachfront view, room and lovely balcony, were as advertised. The spacious adult pools were great. Codex restaurant was a delicious and wonderful experience.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Mr. William,It was a pleasure to welcome you to Conrad Punta de Mita and we are delighted you had such a wonderful visit. Our team works hard to ensure our guests have an experience they will remember fondly for years to come, so we are delighted to hear you enjoyed our beautiful property, amazing pool, and stunning views. We look forward to welcoming you back for another memorable five-star experience.

8/10 Good

Alison

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing property and service. I expected better food though.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Hi Ms. Alison,Thank you for taking the time to leave a review. We are so pleased to hear you enjoyed our beautiful grounds and the world-class service delivered by our exceptional team. We will use your feedback regarding the food to improve the experience of future guests and apologize for any inconvenience it caused. We hope you will consider staying with us again.

10/10 Excellent

Amy, Bloomington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel, it was beautiful! But what really makes this hotel stand out is the exceptional service. We stayed in a 2 bedroom suite with our family of 6 and could not have been happier with the accommodations. Alberto was our suite concierge and he was incredible! We also loved David who we were lucky enough to have as our cabana server every day! Both get huge shout outs from us, they were so amazing! We highly recommend this hotel and we can’t wait to go back!!
Stayed 6 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Ms. Amy,Thank you for the five-star review and recommendation. Our team strives to provide our guests with unforgettable experiences, so we are pleased that David and Alberto were able to make your stay an exceptional one. We are delighted your visit to Conrad Punta de Mita impressed the whole family, and we look forward to seeing you again for another great stay.

10/10 Excellent

ALEXANDER, Chicago

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and service was outstanding. The place is super clean and the staff was friendly and attentive. We highly recommend.
Stayed 7 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Mr. Alexander,We want to express our gratitude for choosing Conrad Punta de Mita for your recent stay. Your feedback means a lot to us, and we are thankful for the time you took to share your thoughts. It is always rewarding to receive recognition for our service, and we are delighted to hear that you found your accommodations clean and comfortable. Our team works hard to ensure every guest enjoys a pleasant stay, and we are here to assist in any way we can. We hope to have the pleasure of hosting you again in the future for another five-star stay.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Patricia, Thank you for your compliments on our beautiful property. We are glad you had a five-star experience, and we look forward to your next stay at Conrad Punta de Mita.

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people, beautiful property and useable ocean. Limited restaurants but the fish dishes were excellent!
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Good Morning Russell,It was a pleasure to welcome you to Conrad Punta de Mita and read that you had an enjoyable experience with us recently. Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. We truly appreciate your kind words about our lovely hotel. Our select restaurants allow us to focus on quality. It is delightful that our delicious fish dishes added to your enjoyment. and we'll be sure to share your valuable feedback internally for further consideration. Thank you for taking a moment to reach out, and we hope to host you again soon for a stay worthy of a five-star rating.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Yasmin

Stayed 3 nights in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conrad Punta Mita
Beautiful hotel property. Restaurants were amazing, especially Codex. Pools were beautiful and luxurious. Ocean view was great.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 3, 2024
Dear Stephen,Thank you for your five-star review. We are pleased to hear that our beautiful views, inviting pools, and delicious food helped ensure you had a relaxing visit. We hope to welcome you back to see us at Conrad Punta de Mita in the future.

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 4 nights in Feb 2024
Response from Marco Tabet, General Manager, Conrad Punta de Mita on Feb 28, 2024
Dear Roderick,Thank you so much for choosing to spend your vacation with us at Conrad Punta de Mita. We do have such a visually stunning property nestled here in beautiful Punta de Mita. We are pleased that you appreciated our world-class hospitality delivered by hosts who take great pleasure in ensuring you have a magnificent holiday experience!We hope to see you back here very soon!Warmest regards,Marco Tabet, General Manager

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Conrad was amazing. We were on our honeymoon, and they made sure that we had such a special time! We had an incredible stay and would definitely return! The staff was so nice and welcoming, and helped us with any and all requests! The food was a bit pricey, but everything was yummy! We weren't fans of the Codex restaurant, but we tried all the other restaurants on the property and loved everything we ate! The pool area is so nice, with lots of different areas to sit and relax. 10/10 recommend!
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Mary,We're overjoyed to hear that your honeymoon at Conrad Punta de Mita was so memorable, thanks to our incredible service and welcoming team. It's fantastic that our diverse dining options delighted you and that the pool area provided a relaxing retreat. Thank you for recommending us so highly, and we eagerly anticipate your return.

10/10 Excellent

Sophie, Verdun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, nice beach, staff and food were wonderful!
Stayed 4 nights in Jan 2024
Response from General Manager on Feb 25, 2024
Dear Sophie,We are honored to receive a perfect rating for your recent stay at Conrad Punta de Mita and to earn your compliments on our hospitality. Thank you for choosing us for your getaway. We aim to provide our guests with an unparalleled resort experience, and we hope you made many lasting memories to take home with you. Safe travels, and it would be a delight to have you stay with us again for another five-star experience. Best wishes,Conrad Punta de Mita

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Marco Tabet, General Manager, Conrad Punta de Mita on Feb 20, 2024
Dear Guillermo,Thank you for choosing Conrad Punta de Mita. Our location provides an escape like no other! We are truly delighted that our modern and welcoming accommodations provided you with a relaxing retreat and that our associates helped to make your stay extraordinary. We will share your gracious remarks with our entire team. It was our pleasure to serve you, and we look forward to welcoming you back soon.Warm regards,Marco Tabet, General Manager

2/10 Terrible

Amanpreet

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Reception Staff services very poor.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 15, 2024
Amanpreet,It is disheartening that we fell short of your expectations during your stay, and we sincerely apologize for failing to provide you with a five-star experience. We strive to provide excellent service to all our guests, and your feedback is essential in helping us improve. Though your time with us was not ideal, we would appreciate another chance to regain your trust someday.

10/10 Excellent

Dayakar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay except lunch and dinner options.
Stayed 5 nights in Jan 2024
Response from Marco Tabet, General Manager, Conrad Punta de Mita on Feb 7, 2024
Dear Dayakar,Thank you for taking the time to review your Conrad Punta de Mita experience. We want to inspire our guests with sophisticated yet tranquil accommodations; therefore, we imagine you found our decor and property inviting, our prime location with the exceptional beach experience, exemplary. We always welcome feedback and greatly appreciate the detail you have provided. We were very sorry to learn that on this occasion, there were issues with your dining experience, and we have taken your thoughts on board. These have all been shared with the Executive Chef, and we are very sorry for the disappointment.Thank you once more for being our guest, and we look forward to hosting you again in the future.Regards,Marco Tabet, GM

8/10 Good

amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thr conrad was a beautifup and clean property. We stayed at the tower had a beautiful panoramic view from the room. Food on site was great. The restaurant codex was hidden and we did not see it until the last night but i woupd highly suggest checking it out. The spa was simple yet relaxing. Great massage. The cons: far from sayulita but close to cute punta mita had a few cute boutique shops. The taxi shuttle with concerige is very over priced. Sometimes you can get an uber to pick-up to sayulita. Wepaid $7 by uber and $79 from hotel service. Quite a bit difference. A local taxi took us back for $30. I suggeat a 4 wheeler but about 30 min to sayulita or a rental car. The drinks were great but typical los angeles prices. Clean pool with lots of lounge space. We were able to get an uprgraded room which was great.
Stayed 3 nights in Jan 2024
Response from Marco Tabet, General Manager on Jan 31, 2024
Thank you for your great rating! We are so pleased to hear that you loved everything about our hotel. We take pride in the quality of our property ranging from superior cleanliness to excellent customer service. Our mission is to seek every opportunity to provide extraordinary guest experiences, and your comments show me that we got it right. We can't wait for you to return in the near future.Regards, Marco Tabet, General Manager

10/10 Excellent

David

Stayed 3 nights in Jan 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Marco Tabet, General Manager on Jan 23, 2024
Dear Amy,Thank you for taking the time to rate your stay with us. I am so glad to learn that you had an amazing time during your stay and that our staff went above and beyond for you. Our objective is to provide exceptional service that truly takes care of our guests' every need, and it's always a delight to learn that we have succeeded. We will acknowledge the contributions of every team member who was instrumental in giving you a seamless experience with no hiccups. We look forward to the privilege of welcoming you back many times in the future.Regards, Marco Tabet, General Manager

10/10 Excellent

Ronald, Pittsburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and location
Stayed 4 nights in Jan 2024
Response from Marco Tabet, General Manager on Feb 2, 2024
What a pleasure to learn that you loved all aspects of your stay! I am delighted that you had wonderful experiences with our hotel staff, our dining options and your accommodations, as we are always striving to provide the highest level of guest service. We love that you benefited from all the amenities and our thoughtful offerings, designed to delight and guarantee a seamless visit. We love to hear from our satisfied guests, and it does mean so much to us that you have taken the time to supply this review. Again thank you for sharing your rating and we invite you to join us again!Regards, Marco Tabet, General Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Marco Tabet, General Manager on Jan 23, 2024
Dear Robert,Thank you for taking the time to rate your stay with us. I am overjoyed to learn that you had a great time during your stay and that our staff treated you like royalty. We are dedicated to delivering top-notch service to meet the needs of our guests, and it's always a great feeling to receive confirmation that we have done so. We will make sure to give credit to all team members involved in providing you with a seamless and enjoyable experience. The prospect of hosting you again on many future visits is something we look forward to.Regards, Marco Tabet, General Manager

10/10 Excellent

Joanna

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Marco Tabet, General Manager on Jan 23, 2024
Dear Joanna,Thank you for your kind assessment of your recent stay. Your feedback about the outstanding quality of your lodgings and the exceptional service from our staff has me grinning from ear to ear. Our mission is to ensure that our guests have an exceptional experience, and it's always a proud moment to learn that we have succeeded. We will recognize the efforts of all individuals on our team who helped create a seamless and enjoyable experience for you. We eagerly look forward to the chance of welcoming you back on many future visits.Regards, Marco Tabet, General Manager

6/10 Okay

Mitchell Aaron

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Marco Tabet, General Manager, Conrad Punta de Mita on Jan 16, 2024
Dear Mitchell Aaron,Thank you for choosing Conrad Punta de Mita. We appreciate your rating but we ultimately view this as a missed opportunity to provide you the stellar and seamless experience we promised. We hope in light of our enviable location, beautiful facilities, and our commitment to impeccable service, that you will consider visiting us again so we may have the opportunity to provide you with the flawless experiences we are known to create. Please let us know and our team will be happy to welcome you back.All the best,Marco Tabet, GM

10/10 Excellent

Grant

Stayed 6 nights in Jan 2024
Response from Marco Tabet, General Manager on Feb 2, 2024
We are overjoyed by your generous rating! Your 5-star feedback means everything to us, and it affirms that our dedication to providing outstanding service is paying off. It was an absolute pleasure hosting you, and we're eagerly counting down the days until we have the opportunity to exceed your expectations once again, making your next stay truly unforgettable.Regards, Marco Tabet, General Manager

10/10 Excellent

Shaniah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Marco Tabet, General Manager, Conrad Punta de Mita on Jan 16, 2024
Dear Shaniah,We were delighted to read your review about your recent stay at our Conrad Punta de Mita! We were so happy to read that your experience with us was nothing short of spectacular as our attentive team strives to grant all of our guests’ wishes. We are delighted that our perfect location with beachfront access and stunning views helped to make your stay exemplary. On behalf of our entire staff, we look forward to a repeat visit when you can expect to be treated royally again.Warmest regards,Marco Tabet, GM

2/10 Terrible

dori

Travelled with family
Liked: Cleanliness, staff & service
food poising water slide is great for kids the area around under constrtuons so cranes every where the beach st st regis much nicer staff was very nice,, concierge super helpful; I did want to leave a day earlier bcif the foos poising and the staff could care less only reason to come to this hotel is if u have a kid for water slide
Stayed 1 night in Jan 2024
Response from Marco Tabet, General Manager on Jan 11, 2024
I regret to learn that your stay with us was not the flawless experience we promised. Our commitment is to ensure that every guest has a remarkable stay with us - with top-notch service, immaculate rooms, and memorable experiences. Our guests are our top priority, and we take pride in the culture we've established and the quick-acting nature of our team members, who are always ready to resolve any issues and get our guests back to their wonderful hotel experience. Our hotel management is dedicated to understanding your experience, and they will thoroughly review your stay with great attention to detail. I am sorry that we failed to deliver the experience we promised. I hope you will give us another opportunity in the future to show you the beauty and comfort of our property.Regards, Marco Tabet, General Manager

2/10 Terrible

dori

The staff is wonderful the concierge is amazing The hotel well my son had food poisoning and. Not only did the hotel not care but Expedia and bookings didn’t care I moved to the st Regis
Stayed 3 nights in Jan 2024
Response from Marco Tabet, General Manager on Jan 11, 2024
I am disappointed to learn that your experience with us was not what we had hoped for you. We strive to offer nothing but the best to our guests - exceptional service, sparkling clean rooms, and unforgettable experiences. We're proud of the culture we've built and the quick-acting nature of our team members, which allows us to resolve any issues and get our guests back to their beautiful and inspiring hotel experience. Your feedback is important to us, and our hotel management will evaluate your stay with the utmost care and consideration. I am sorry that we failed to deliver the experience we promised. I hope you will give us another opportunity in the future to show you the beauty and comfort of our property.Regards, Marco Tabet, General Manager

8/10 Good

Matthew, Oakland

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It’s a beautiful spot and the hotel rooms are well designed with nice beds and bathroom. We had a couple of problems with dining, but the staff was responsive and righted the experience. Nice staff that cares.
Stayed 4 nights in Dec 2023
Response from Marco Tabet, General Manager on Jan 11, 2024
Thank you for taking the time to review your recent stay at our hotel! We were so glad to read how much you enjoyed all aspects of your stay: the room and its incredible amenities, but most importantly the helpful and friendly service provided by our staff. We will share your ratings with everyone, I am sure they will be delighted to hear their efforts were praised! Thank you again and we look forward to welcoming you back in the near future!Regards, Marco Tabet, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Christmas/New Years stay
Overall we enjoyed our stay here. The staff are very friendly, nice and helpful - honestly the best part about staying here. The food was average, we had great food outside of the hotel. The location was great as well, beautiful clean beach. They also conveniently had an enterprise office on site so we were easily able to rent a car one day. We went to the spa and had great massages but the facilities were pretty basic and the hot tub was not hot. They cleaned our room twice a day leaving fresh towels, water and coffee as well as a small trinket each night which was cute. A couple things that could be improved - they wouldn’t call a local taxi and only offered their car service which was about x4 the cost of a taxi, spa amenities, and the pool seating. We were here over Christmas and new years and as the hotel neared capacity it became very difficult to find a chair near the pool. People would wake up early to stake their claim on chairs and then leave them empty with just their hat or bag all day. The pool staffed warned if you didn’t return within an hour they would remove your things but they didn’t actually enforce this. We saw several verbal altercations between guests fighting about seats. The bed was also terribly uncomfortable and I ended up with back pain most of our trip which obviously really affected my enjoyment of our vacation.
Stayed 8 nights in Dec 2023
Response from Marco Tabet, General Manager, Conrad Punta de Mita on Jan 7, 2024
Thank you for the details offered in your review. We are pleased that you chose Conrad Punta de Mita for your vacation. There are so many details that went into providing an ideal stay, for our guests from the design of our facilities, our signature restaurants, our unique experiences and amenities, and our stunning views.We regret that our policies to control reservations of unused pool chairs have proven ineffective. This will be remedied immediately and we thank you for bringing this to our attention. We appreciate your added comments regarding our beds. Our choice of beds is quite deliberate but we do appreciate that preferences vary, and while we have received rave reviews regarding the comfort of our beds and bedding, we are fully aware this is a personal experience. We understand the importance of a good night's rest and as such, it is regretful that your experience did not echo the perfection we desired for you.In light of the many amazing aspects of your stay, we hope to welcome you back soon when a flawless vacation is guaranteed.Warm regards,Marco Tabet, General Manager

10/10 Excellent

Patrik

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel … Gorgeous Pool .. just amazing…
Stayed 5 nights in Dec 2023
Response from Marco Tabet, General Manager on Dec 31, 2023
We cannot thank you enough for your glowing review of our property! We strive to provide excellent service and accommodations to each of our guests with hopes of surpassing all guest expectations. We always pride ourselves on being able to provide an environment in which our guests can relax and truly feel special. We thank you for your patronage and sincerely look forward to hosting you comfortably again in the not too distant future.Regards, Marco Tabet, General Manager

4/10 Poor

Kalidip

Travelled with family
Disliked: Cleanliness, staff & service
Terrific location if you like the solitude. But surprisingly terrible and very expensive food along with a tendency to charge for everything, including still water, unclean bathrooms marred my family's stay here. To get anywhere, you have to take an Uber or taxi's that charge double or the hotel shuttle that charges triple.
Stayed 4 nights in Dec 2023
Response from Marco Tabet, General Manager, Conrad Punta de Mita on Jan 7, 2024
Dear Kalidip,It is disheartening to learn of the startling experience you had while visiting Conrad Punta de Mita. Such incidents are truly an anomaly. We sincerely apologize for this unpleasant experience and wish to unequivocally state that we take your feedback very seriously. Our goal is to impress our guests with every dish we serve, so I am disheartened that we were not able to delight you with a more memorable meal. Our culinary team takes great pride in creating an innovative menu of food and cocktails and while we understand that each palate is unique, we hope we can entice you back to explore other menu options. It is particularly distressing to learn that you experienced some housekeeping lapses. We want you to know that your experience has been well-documented, and discussed among our leadership teams.Overall, we are deeply saddened to hear that your stay with us was marred by these incidents. We hope that you might one day join us again so that we can win your heart with a more flawless Conrad Punta de Mita experience. We promise new and unique culinary experiences! We delight in spoiling our repeat and loyal guests! Kind regards,Marco Tabet, GM

10/10 Excellent

Raquel Z, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property well designed.
Stayed 3 nights in Dec 2023
Response from Marco Tabet, General Manager on Dec 28, 2023
We sincerely appreciate your rating. It's truly exhilarating to learn that our team left such a positive impact on your stay. Our commitment to providing exceptional guest experiences is at the core of our hotel, and your feedback reaffirms that we're on the right track. Thank you for your generous words. We eagerly look forward to your next visit!Regards, Marco Tabet, General Manager

10/10 Excellent

Luis

Stayed 5 nights in Dec 2023
Response from Marco Tabet, General Manager on Jan 11, 2024
Thank you for sharing your kind thoughts on your stay. Your satisfaction with your lodgings and the exceptional service provided by our staff has made my day. Our aim is to offer exceptional service that truly takes care of our guests, and it's always a gratifying experience to receive confirmation that we have succeeded. We will acknowledge the contributions of all team members who were critical in ensuring your experience was smooth and seamless. We can't wait to host you again on many future occasions.Regards, Marco Tabet, General Manager

10/10 Excellent

David

Stayed 2 nights in Dec 2023
Response from Marco Tabet, General Manager on Dec 28, 2023
Thank you for your splendid rating of our property. We're overjoyed to hear you value the high-quality service and products we strive to deliver. Our team works diligently in ensuring our guests receive the most attentive and high-standard service - I'm thrilled they succeeded in meeting your needs. Your fantastic rating will be shared with them with much delight. Your high opinion of us is greatly appreciated, and once again, your fabulous review brightens our day. We can't wait for the chance to welcome you back home soon!Regards, Marco Tabet, General Manager

10/10 Excellent

Sherry

Stayed 4 nights in Dec 2023
Response from Marco Tabet, General Manager on Dec 31, 2023
I'm thrilled to learn your recent stay with us was practically perfect in every way! Thank you very much for your great rating! We do have an enviable location - you really can’t beat the fact that we are so close to the best that our area has to offer. I am especially happy to know you had such wonderful experiences with our hotel staff, as we are always striving to provide the highest level of Guest service.Regards, Marco Tabet, General Manager

10/10 Excellent

oscar

Liked: Cleanliness, staff & service, property conditions & facilities
From the moment you get to the property until you leave you’re transported to a world of beauty and relaxation. As well traveled explorers we ranked our experiences here as first rate. The room was well appointed, the staff warm, welcoming and efficient and the restaurants (4) were wonderful. Special thanks to Alberto, Fabio and Jorge. The beach was beautiful and the spectacular sunsets will use up your photo data. Will definitely return!
Stayed 9 nights in Nov 2023
Response from Marco Tabet, General Manager, Conrad Punta de Mita on Dec 12, 2023
Dear Oscar,Your review highlights many of the wonderful extras that make Conrad Punta de Mita so special. I couldn't agree more about the undeniable warmth and caring of our staff. We will be sure to thank Alberto, Fabio, and Katie on your behalf for ensuring you had a memorable experience. The team places great value in communicating with our guests as it allows us a glimpse of how their experience can be elevated even further.Thank you for highlighting our unparalleled sunset views from the beach, certainly worthy of incredible photos! We eagerly await your next visit, at which time we will spare no effort in providing you with another seamless stay.Kindest Regards,Marco Tabet, GM

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Marco Tabet, General Manager on Nov 21, 2023
Thank you for your superb rating! We're delighted to know that every aspect of our hotel lived up to your expectations. We put a lot of effort into ensuring our property is exceptionally clean and our service second to none. Your feedback verifies that we're succeeding in our mission to deliver unparalleled guest experiences. We eagerly look forward to your return in the not-too-distant future.Regards, Marco Tabet, General Manager

4/10 Poor

Sandra

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Overall disappointing stay
Stayed 2 nights in Oct 2023
Response from Marco Tabet, General Manager on Oct 17, 2023
We appreciate you taking the time to share your feedback with us after your recent stay. Your rating is crucial in helping us maintain our high standards of service. While we strive to provide an exceptional experience, it appears we fell short and caused you some frustration. Our objective is to provide a welcoming, comfortable, and tailored experience, and we will take your feedback into account to improve our services for all our guests. We're delighted to hear that you enjoyed the rest of your stay, and we hope to have the opportunity to demonstrate the exceptional amenities and services we offer in the future.Regards, Marco Tabet, General Manager

10/10 Excellent

Stephan Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Marco Tabet, General Manager on Oct 17, 2023
We are overjoyed by your generous rating! Your 5-star feedback means everything to us, and it affirms that our dedication to providing outstanding service is paying off. It was an absolute pleasure hosting you, and we're eagerly counting down the days until we have the opportunity to exceed your expectations once again, making your next stay truly unforgettable.Regards, Marco Tabet, General Manager

10/10 Excellent

Gurinder S, Rochester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Marco Tabet, General Manager on Oct 17, 2023
We are extremely grateful for your excellent rating of our property. It's truly rewarding to know that you hold the quality of our service and product in such high regard. Our team is dedicated to delivering top-tier and conscientious service, and I'm delighted that they met your needs during your stay. Your phenomenal rating will certainly be shared with them. Your positive sentiments about us are highly appreciated and once again, your glowing review means the world to us. We eagerly anticipate welcoming you home in the near future!Regards, Marco Tabet, General Manager

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was exceptional, most notably the staff. From the minute we stepped out of our airport transport, we were greeted by the nicest people who just wanted to provide exceptional service. We dined at all restaurants on property, all of which we experienced the same treatment. I can't say enough good things about the individuals who work at this resort, they're absolutely second to none.
Stayed 4 nights in Sep 2023
Response from Marco Tabet, General Manager, Conrad Punta de Mita on Sep 12, 2023
Hello George,Thank you for your review following your recent visit to our Conrad Punta de Mita. Extraordinary experiences should begin from the moment you arrive to the moment you depart and we are happy to hear you encountered this. As you have mentioned, exceeding our guests’ expectations is important to us. Thank you for emphasizing the genuine care and attentive service we offered during your stay. We are glad that you enjoyed our luxurious guest rooms with incredible views and we hope that you took advantage of our pool and our beautiful stretch of beach, both providing a tranquil retreat for rejuvenating experiences.We will look forward to welcoming you back soon!Warm regards,Marco Tabet, General Manager

10/10 Excellent

hayley nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel the staff was amazing and the service was unbelievable!! Will definitely be back
Stayed 3 nights in Sep 2023
Response from Marco Tabet, General Manager, Conrad Punta de Mita on Sep 12, 2023
Dear Hayley Nicole,Thank you for sharing your review. We are humbled by your enthusiasm about your recent stay. Our attentive team strives to be anticipatory, and it warms us to know that their doting hospitality was appreciated. It is lovely to hear that you enjoyed our incredibly stylish guest rooms and facilities and, the great ambiance that permeates our hotel. Our oft-complimented restaurants never fail to delight our guests so we hope you had a chance to enjoy them.We appreciate you choosing Conrad Punta de Mita and are already looking forward to your next visit!Warm regards,Marco Tabet, General Manager

10/10 Excellent

Sami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel itself is excellent. Greta service, food, pools, and beach. Be mindful that the hotel is an isolated area, and Uber is not very reliable. If you wish to do even limited exploration of the area, rent a car or be prepared to pay a lot for private transportation service.
Stayed 7 nights in Aug 2023
Response from Marco Tabet, General Manager, Conrad Punta de Mita on Sep 4, 2023
Dear Sami,Thank you for choosing Conrad Punta de Mita! The panoramic views from this hotel never cease to amaze me - thank you! I am pleased to see you were impressed with our location – an elixir for relaxation. Ours is a beach enclave, offering a truly unforgettable, serene vacation and stunning views of unspoiled sandy beaches, warm waters, and lush tropical gardens - a true escape from the chaos of the modern world. It was a pleasure to serve you, and hope you will visit again soon.Kind regards,Marco Tabet, General Manager

10/10 Excellent

Eliud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Marco Tabet, General Manager, Conrad Punta de Mita on Aug 26, 2023
Dear Eliud,With courteous staff members, amazing amenities, sweeping views, and much more, why would you ever want to be anywhere else?! It sounds like everything from your beautiful guest rooms, along with world-class dining, to all of the staff you met along the way lived up to our goal of providing outstanding service to you. Thanks so much for letting us know all about your blissful stay. We're already counting down the days until you are back to Conrad Punta de Mita for another perfect adventure!Regards,Marco Tabet, GM