3 outdoor pools, pool umbrellas, sun loungers

Reviews of Emotions by Hodelpa Puerto Plata

4 out of 5
Emotions by Hodelpa Puerto Plata
Playa Dorada, Puerto Plata

Reviews

7.8

Good

Rating 10 - Excellent. 392 out of 928 reviews" "
Rating 8 - Good. 229 out of 928 reviews" "
Rating 6 - Okay. 148 out of 928 reviews" "
Rating 4 - Poor. 80 out of 928 reviews" "
Rating 2 - Terrible. 79 out of 928 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Francisco

Travelled with family
Liked: Amenities
Young man at the reception, his name is (Manacé) was very unpleasant. He didn’t show any joy or enthusiasm to receiving tourists. All of the opposite, his face was angry and uncomfortable. Most of the stuff except for him was very pleasant and showed great customer service skills.
Stayed 2 nights in May 2024
Response from Francisco on May 26, 2024
Hello Mr. franciscoThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.How sorry we are that the service was not to your complete satisfaction and with concrete actions. Immediately we received your communication, we met with our team and held a meeting to analyze everything you asked us, since we take the opinions of our guests very seriously.We trust that you will give us the opportunity to stay with us again to achieve your total satisfaction.Once again, thank you for your comment. Sincerely ,Rosa VasquezGuest Service Manager

4/10 Poor

Alexander

Travelled with family
Liked: Cleanliness
Checkw-in was a long process (one hour on a 95 degree day). I asked for two beds instead of one. This request needed to be ok’d by a manager who was nowhere to be found. I couldn’t make a restaurant reservation because I didn’t have room number assigned yet. After having no success getting into any of the three a la carte restaurants, I went to client services and explained what had happened. This got us nowhere, as they were still unable or unwilling to accommodate a table for two in any of the three restaurants.
Stayed 1 night in May 2024
Response from ALEXANDER on May 26, 2024
Hello Mr. AlexanderThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.How sorry we are that the service was not to your complete satisfaction and with concrete actions. Immediately we received your communication, we met with our team and held a meeting to analyze everything you asked us, since we take the opinions of our guests very seriously.We trust that you will give us the opportunity to stay with us again to achieve your total satisfaction.Once again, thank you for your comment. Sincerely , Rosa Vasquez Guest Service Manager.

8/10 Good

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property to visit for vacation.
Stayed 2 nights in May 2024
Response from Dwayne on May 22, 2024
Hello Mr. DwayneThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment. Sincerely ,Rosa VasquezGuest Service Manager

10/10 Excellent

Wilfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall friendly and welcoming environment. Great experience and very clean facility.
Stayed 4 nights in May 2024
Response from Wilfredo on May 21, 2024
Hello Mr. WilfredoThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment. Sincerely ,Rosa VasquezGuest Service Manager

8/10 Good

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always like the people. They are friendly and helpful. What I didn't like is that there was some type of mold in the water container of the tea/coffee maker. Also, my jacuzzi didn't work. The plug didn't go down. My room was 13212.
Stayed 3 nights in May 2024
Response from Stuart on May 19, 2024
Hello Mr. Stuart Thank you very much for choosing Emotions Playa Dorada during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day. Once again, thank you for your comment. Kind regards, Rosa VasquezGuest Service Manager.

10/10 Excellent

Aldemar Sanchez, Elmhurst

Stayed 4 nights in May 2024
Response from Aldemar Sanchez on May 19, 2024
Hello Mr. Aldemar Sanchez Thank you very much for choosing Emotions Playa Dorada during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day. Once again, thank you for your comment. Kind regards, Rosa VasquezGuest Service Manager.

6/10 Okay

Robert

Travelled with group
Disliked: Amenities, property conditions & facilities
Stayed here for 3 nights and was not impressed. The resort is very basic and average. The price made sense once I got there and seen what was offered. The food was not good quality at the buffet and the restaurant Oregano was only slightly better. The wait staff was usually pleasant and were quick to notice you sit down and get your drinks. The drinks were super sugary and very limited. Only 1 local beer option and well liquor for the few mixed drinks they make. The room was average and showed many signs of wear and tear. The sheets had some small stains in places and the glass in the shower was not clean. The floor seemed clean and the a/c worked but the remote was a little touchy. The bed was overall pretty comfortable as were the pillows. It downpoured for the second half of my second day there. The entire resort was flooded and the walkways had 6 inches of standing water on them. Its a beach resort so not the biggest problem except for during this rain a friend staying 1 room over had the ceiling in the bathroom start pouring down water. He called the front desk as well as placed a complaint on their website where you can post issue you are having. No on showed up or called him back. The next day we stopped by the front desk, they said they would get someone over there and still no one showed up. I had no hot water in my room on the 3rd night and another friend I was with that was in a different building had no hot water for 2 days with no help from the front desk.
Stayed 3 nights in May 2024
Response from Robert on May 10, 2024
Hello Mr. RobertThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.How sorry we are that the service was not to your complete satisfaction and with concrete actions. Immediately we received your communication, we met with our team and held a meeting to analyze everything you asked us, since we take the opinions of our guests very seriously.We trust that you will give us the opportunity to stay with us again to achieve your total satisfaction.Once again, thank you for your comment. Sincerely ,Waldy RosarioGuest Service Agent.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Need more service on the beach
Stayed 2 nights in May 2024
Response from Kenneth on May 7, 2024
Hello Mr. KennethThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.How sorry we are that the service was not to your complete satisfaction and with concrete actions. Immediately we received your communication, we met with our team and held a meeting to analyze everything you asked us, since we take the opinions of our guests very seriously.We trust that you will give us the opportunity to stay with us again to achieve your total satisfaction.Once again, thank you for your comment. Sincerely ,Waldy RosarioGuest Service Agent.

6/10 Okay

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious but it was a bit musty or humid smelling. Room service was slow so it’s better to go to the buffet.
Stayed 2 nights in May 2024
Response from Evelyn on May 6, 2024
Hello Mrs. EvelynThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment. Sincerely,Rosa Vasquez Guest Service Manager

8/10 Good

Rossana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close so not a lot of walking which was great since I had my elderly mom. Dominican restaurant wasn’t great so we stuck with buffet. Lots of variety. The only thing I would say is the room needed somewhere to sit other than the bed.
Stayed 3 nights in May 2024
Response from Rosanna on May 7, 2024
Hello Mrs. RosannaThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.How sorry we are that the service was not to your complete satisfaction and with concrete actions. Immediately we received your communication, we met with our team and held a meeting to analyze everything you asked us, since we take the opinions of our guests very seriously.We trust that you will give us the opportunity to stay with us again to achieve your total satisfaction.Once again, thank you for your comment. Sincerely ,Waldy RosarioGuest Service Agent.

10/10 Excellent

Joher Giuseppe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent, we had a pretty good time with our family!
Stayed 2 nights in Apr 2024
Response from Joher on May 4, 2024
Hello Mr. JoherThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment. Sincerely ,Waldy RosarioGuest Service Agent.

6/10 Okay

Anaeli

Stayed 2 nights in Apr 2024
Response from Anaeli on May 22, 2024
Hello Mrs. AnaeliThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.How sorry we are that the service was not to your complete satisfaction and with concrete actions. Immediately we received your communication, we met with our team and held a meeting to analyze everything you asked us, since we take the opinions of our guests very seriously.We trust that you will give us the opportunity to stay with us again to achieve your total satisfaction.Once again, thank you for your comment. Sincerely ,Rosa VasquezGuest Service Manager.

8/10 Good

Cecelia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Cecilia on May 2, 2024
Hola Sra. CeciliaMuchísimas gracias por escoger Emotions Playa Dorada durante sus vacaciones en la costa norte de nuestra bella isla. Agradecemos en todo lo que vale el que nos haya escrito, pues sus comentarios nos permiten saber de su experiencia y nos ayudan a ser mejores cada dia. Cuanto lamentamos que el servicio no haya sido de su entero agrado y con acciones concretas. Inmediatamente recibimos su comunicación nos reunimos con nuestro equipo y sostuvimos una Reunión para analizar todo lo que nos plantea, ya que tomamos muy enserio la opinion de nuestros huéspedes.Confiamos en que nos de la oportunidad de alojarse nuevamente con nosotros para lograr su total satifaccion.Una vez mas , gracias por su comentario. Un saludo cordial ,Waldy RosarioAgente de Guest Service.

10/10 Excellent

Melissa Joanna De La

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Melissa on Apr 28, 2024
Hola Sra. MelissaMuchísimas gracias por escoger Emotions Playa Dorada durante sus vacaciones en la costa norte de nuestra bella isla. Agradecemos en todo lo que vale el que nos haya escrito, pues sus comentarios nos permiten saber de su experiencia y nos ayudan a ser mejores cada dia. Una vez mas , gracias por su comentario. Un saludo cordial ,Waldy RosarioAgente de Guest Service.

4/10 Poor

ALLYSON, Bayside

Liked: Staff & service
Disliked: Amenities
When I arrived no one greeted me, gave me a welcome drink our helped with my luggage. Check in was very slow. The wifi was not working. The main area to eat was buffet and was mediocre. My adult jr suite was good. Our pool was cloudy. The beach was nice but they had the chairs pretty far from the water. Drinks they only one name brand of alcohol. I asked for a 2hrs extend time cost me $30.00. The employees that worked everywhere besides the front desk were helpful and very nice. But shout out to Chemi who worked in the wine bar not sue what I would have done without him he was AWESOME!
Stayed 3 nights in Apr 2024
Response from ALLYSON on Apr 27, 2024
Hello Mrs. AllysonThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment. Sincerely,Rosa Vasquez Guest Service Manager

6/10 Okay

aihab

Stayed 5 nights in Apr 2024
Response from Aihab on Apr 27, 2024
Hola Sra. AihabMuchísimas gracias por escoger nuestro hotel Emotions by Hodelpa Playa Dorada durante sus vacaciones en la costa norte de nuestra bella isla. Cuanto lamentamos que el servicio ofrecido no haya sido de su entero agrado y con acciones concretas. Inmediatamente recibimos su comunicación nos reunimos con nuestro departamento y sostuvieron una Reunión para analizar todo lo que nos plantea, ya que tomamos muy enserio la opinion de nuestros huéspedes. Confiamos en que nos de la oportunidad de alojarse nuevamente con nosotros para lograr su total satisfacción. Una vez mas , gracias por su comentario. Un saludo cordial,Rosa Vasquez Gerente de Guest Service.

10/10 Excellent

Milagros

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here at emotions. The hotel is beautiful, rooms are spacious and clean! Food was pretty standard but overall expected due to it being “resort food”. I came here for my Babymoon and many of the staff members were super helpful with accommodations and supporting me. Love that everything is walkable and the beach is beautiful! Lots of daily activities and for sure family friendly. I would for sure stay here again!
Stayed 4 nights in Apr 2024
Response from Milagros on Apr 26, 2024
Hello Mrs. MilagrosThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment. Sincerely ,Waldy RosarioGuest Service Agent.

10/10 Excellent

Carmen

Stayed 1 night in Apr 2024
Response from Carmen on May 11, 2024
Hello Mrs. Carmen Thank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day. Once again, thank you for your comment. Sincerely,Rosa Vasquez Guest Service Gerente

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Jorge on Apr 19, 2024
Hello Mr. JorgeThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment.Kind regards,Waldy RosarioGuest Service Agent.

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, need to give the room on time, not one hour after 3pm. And make the reservation for dinner easier, could catch it cuz the communication it’s so bad, web site didn’t work neither
Stayed 1 night in Apr 2024
Response from Luis on Apr 19, 2024
Hello Mr. LuisThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. How sorry we are that the treatment was not to your complete satisfaction and with concrete actions. Immediately we received your communication, we met with our team and held a meeting to analyze everything you raised, since we take the opinion of our guests very seriously.We trust that you will give us the opportunity to meet with us again to achieve your total satisfaction.Once again, thank you for your comment.Kind regards,Waldy RosarioGuest Service Agent.

6/10 Okay

Altagracia

Travelled with family, Travelled with partner, Travelled with group
Disliked: Staff & service
One person who stands out of the rest in service and hospitality, Mike you feel welcome and it’s very accommodating is Chimi the sommelier at the winery. Shout out to him ! His great service made a difference. Everyone else was just too indifferent and detached and not caring at all . Facilities is very small and there’s not wait service at the beach area . Also no umbrellas. The only food worthy of eating was at the buffet area . Who has an order gentleman servicing coffee with such gusto and willingness. Shout out to him as well . We were two couples- same experience. Will not return
Stayed 2 nights in Feb 2024
Response from Altagracia on Apr 17, 2024
Hello Mrs. Altagracia.Thank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day. How sorry we are that the service was not to your complete satisfaction and with concrete actions. Immediately we received your communication, we met with department and held a meeting to analyze everything you raised, since we take the opinion of our guests very seriously.We trust that you will give us the opportunity to meet with us again to achieve your total satisfaction.Once again, thank you for your comment.Kind regards,Waldy RosarioGuest Service Agent.

6/10 Okay

Nicholas

Travelled with group
Liked: Staff & service
Beach was nasty and yhe food was mediocre at best!
Stayed 4 nights in Feb 2024
Response from Nicholas on Apr 9, 2024
Hello Mr. Nicholas, Thank you very much for choosing Emotions by Hodelpa Puerto Plata at the north of this beautiful Island.We appreciate in all that it is worth that you have written to us because your comments help us to be better every day.. One more time thank you!Best regards,Rosa Vasquez Guest Services Manager.

10/10 Excellent

AlBert

Travelled with family
Nice, clean place.. food is good! Easy access to beach.. definitely good value
Stayed 3 nights in Mar 2024
Response from Albert on Apr 5, 2024
Hello Mr. AlbertThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment.Kind regards,Waldy RosarioGuest Service Agent.

10/10 Excellent

Anyerolina

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoy it’s great to go with the family!
Stayed 2 nights in Apr 2024
Response from Anyerolina on Apr 5, 2024
Hola Sra. Anyerolina Muchisimas gracias por escoger nuestro hotel Emotions by Hodelpa Playa Dorada durante sus vacaciones en la costa norte de nuestra bella isla. Agradecemos en todo lo que vale el que nos haya escrito , pues sus comentarios nos permiten saber de sus experiencia y nos ayudan a ser mejores cada dia.Una vez mas , gracias por su comentario. Un saludo cordial ,Waldy RosarioAgente de Guest Service.

4/10 Poor

JOSE

Disliked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Jose on Apr 5, 2024
Hola Sr. Jose Muchísimas gracias por escoger nuestro hotel Emotions by Hodelpa Playa Dorada durante sus vacaciones en la costa norte de nuestra bella isla. Cuanto lamentamos que el servicio ofrecido no haya sido de su entero agrado y con acciones concretas. Inmediatamente recibimos su comunicación nos reunimos con nuestro departamento y sostuvieron una Reunión para analizar todo lo que nos plantea, ya que tomamos muy enserio la opinion de nuestros huéspedes.Confiamos en que nos de la oportunidad de alojarse nuevamente con nosotros para lograr su total satifaccion.Una vez mas , gracias por su comentario. Un saludo cordial ,Waldy RosarioAgente de Guest Service.

8/10 Good

Argelia

Travelled with group
Liked: Amenities
Emotions by Hodelpa is very good Place to stay Excellent Service. Food good also Service great Rooms are very comfortable Definitive I recommended
Stayed 1 night in Mar 2024
Response from Argelia on Apr 1, 2024
Hola Sr. ArgeliaMuchisimas gracias por escoger nuestro hotel Emotions by Hodelpa Playa Dorada durante sus vacaciones en la costa norte de nuestra bella isla. Agradecemos en todo lo que vale el que nos haya escrito , pues sus comentarios nos permiten saber de sus experiencia y nos ayudan a ser mejores cada dia.Una vez mas , gracias por su comentario. Un saludo cordial ,Waldy RosarioAgente de Guest Service.

8/10 Good

Davenna

Liked: Cleanliness, staff & service, property conditions & facilities
Good time
Stayed 5 nights in Mar 2024
Response from Davenna on Apr 1, 2024
Hola Sra. DavennaMuchisimas gracias por escoger nuestro hotel Emotions by Hodelpa Playa Dorada durante sus vacaciones en la costa norte de nuestra bella isla. Agradecemos en todo lo que vale el que nos haya escrito , pues sus comentarios nos permiten saber de sus experiencia y nos ayudan a ser mejores cada dia.Una vez mas , gracias por su comentario. Un saludo cordial ,Waldy RosarioAgente de Guest Service.

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely experience
Stayed 5 nights in Mar 2024
Response from Norma on Mar 27, 2024
Hello Mrs. NormaThank you so much for choosing Emotions By Hodelpa around our beautiful island for your vacations , we are so glad that your experience has been just like you spected , we take your feedback in an marvelous way of improving.Hope you reach us again,Kind regards ,Waldy RosarioGuest Service Agent.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emotions Puerto Plata is a great beach front property. The staff are friendly and efficient and the food is good. I would not hesitate to stay here in the future.
Stayed 7 nights in Mar 2024
Response from Sandra on Mar 20, 2024
Hello Mrs. SandraThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment.Kind regards,Waldy RosarioGuest Service Agent.

10/10 Excellent

Luis

Good
Stayed 1 night in Mar 2024
Response from Luis on Mar 18, 2024
Hello Mr. LuisThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment.Kind regards,Diosmeris Nolasco Guest Service Agent.

10/10 Excellent

Norma, Cibolo

Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend this hotel. Everyone was very nice, polite and attentive to our needs. The food was amazing and the facilities were very clean. We are definitely planning on going again!
Stayed 3 nights in Mar 2024
Response from Norma on Mar 14, 2024
Hello Mrs. NormaThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment.Kind regards,Waldy RosarioGuest Service Agent.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was perfect. The property was very clean. The staff was friendly and helpful.
Stayed 5 nights in Mar 2024
Response from Nada on Mar 14, 2024
Hello Mrs. NadaWe greatly appreciate your choice for your vacation at our beautiful Emotions by Hodelpa Puerto Plata hotel in the north of our beautiful island. Thank you very much again because having taken the time to highlight our work honors us and helps us improve every day, in our His happiness remains in his hands when he returns.we hope to see you soon,Kind regards,Waldy Rosario Guest Service

10/10 Excellent

Francis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice.
Stayed 2 nights in Mar 2024
Response from Francis on Mar 14, 2024
Hello Mr. FrancisThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment.Kind regards,Waldy RosarioGuest Service Agent.

8/10 Good

Jihane

Stayed 4 nights in Mar 2024
Response from JIHANE on Mar 29, 2024
Hello Mrs. JihaneThank you very much for choosing our Emotions by Hodelpa Playa Dorada hotel during your vacation on the north coast of our beautiful island. We are grateful for the fact that you have written to us, because your comments allow us to know about your experience and help us to be better every day.Once again, thank you for your comment.Kind regards,Diosmeris Nolasco Guest Service Agent.

6/10 Okay

Angelyne, New york

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Angelyne on Mar 8, 2024
Hello Ms. AngelyneWe greatly appreciate your choice for your vacation in our beautiful Emotions by Hodelpa Puerto Plata hotel in the north of our beautiful island. We regret that your experience was not totally favorable. We work very hard so that you have happy memories in our hotel. We promise to improve every day. to surprise you upon your returnwe hope to see you soon,Kind regards,Waldy Rosario Guest Service Agent

10/10 Excellent

Darren

Travelled with partner
Liked: Amenities
The towels were a little dingy. Would have preferred c oolored ones over white ones that look gray.
Stayed 2 nights in Feb 2024
Response from Darren on Mar 2, 2024
Hello Mr. Darren Thank you very much for choosing Emotions by Hodelpa Puerto Plata at the north of this beautiful Island.We appreciate in all that it is worth that you have written to us because your comments help us to be better every day. We are sorry that your stay was not like you expected.One more time thank you for rate us and comment! Best Regards,Diosmeris Nolasco Guest Services Agent

8/10 Good

Hidelise

Stayed 2 nights in Feb 2024
Response from Hidelise on Mar 21, 2024
Hello Mrs. HideliseThank you very much for choosing Emotions by Hodelpa Puerto Plata at the north of this beautiful Island.We appreciate in all that it is worth that you have written to us because your comments help us to be better every day. We are sorry that your stay was not like you expected. One more time thank you!Best Regards,Guest Service!

10/10 Excellent

Dennis R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the beach and the private pool for adults only and we appreciated our room #12112 which was on the ground floor, both being over 70, we were happy to be there.
Stayed 7 nights in Feb 2024
Response from DENNIS on Feb 29, 2024
Hello Mr. DennisThank you so much for choosing Emotions by Hodelpa Puerto Plata around our beautiful island for your vacations , we are very glad that you took all this time to note everything you loved from us.Kind regards ,Waldy RosarioGuest Service Agent

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from MARk on Feb 28, 2024
Hola Sr. MarkAgradecemos enormemente su elección para con sus vacaciones en nuestro bello hotel Emotions by Hodelpa Puerto Plata al norte de nuestra bella isla , muchísimas gracias nuevamente pues el haberse tomado el tiempo de resaltar nuestra labor nos honra bastante y nos ayuda a mejorar cada dia , en nuestras manos queda su felicidad al regresar.esperamos verle pronto ,Saludos cordiales ,Diosmeris Nolasco Guest Service Agent

4/10 Poor

Orquidea

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
poor Custumer service almost all employees they have a terrible reaction to any question, not water around the Lobby areas, the only nice place with good wine and cava is close until 3pm (good Service in here) .
Stayed 3 nights in Feb 2024
Response from Orquidea on Feb 28, 2024
Hello Mrs. OrquedeaThank you very much for choosing Emotions by Hodelpa Puerto Plata at the north of this beautiful Island.We appreciate in all that it is worth that you have written to us because your comments help us to be better every day. We are sorry that your stay was not like you expected.One more time thank you for rate us and comment! Best Regards,Diosmeris Nolasco Guest Services Agent

4/10 Poor

SANDRA, Mountville

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was cood, they don't have much variety
Stayed 2 nights in Feb 2024
Response from SANDRA on Feb 26, 2024
Hello Mr. SandraWe greatly appreciate your choice for your vacation in our beautiful Emotions by Hodelpa Puerto Plata hotel in the north of our beautiful island. We regret that your experience was not totally favorable. We work very hard so that you have happy memories in our hotel. We promise to improve every day. to surprise you upon your returnwe hope to see you soon,Kind regards,Waldy Rosario Guest Service Agent

8/10 Good

MARIA

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from MARIA on Feb 26, 2024
Hola Sr. MariaAgradecemos enormemente su elección para con sus vacaciones en nuestro bello hotel Emotions by Hodelpa Puerto Plata al norte de nuestra bella isla , muchísimas gracias nuevamente pues el haberse tomado el tiempo de resaltar nuestra labor nos honra bastante y nos ayuda a mejorar cada dia , en nuestras manos queda su felicidad al regresar.esperamos verle pronto ,Saludos cordiales ,Waldy Rosario Guest Service Agent

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is nice 😊
Stayed 2 nights in Feb 2024
Response from Maria on Feb 25, 2024
Hello Mrs. Maria Thank you very much for choosing Emotions by Hodelpa Puerto Plata at the north of this beautiful Island.We appreciate in all that it is worth that you have written to us because your comments help us to be better every day. One more time thank you for rate us and comment!Best Regards,Diosmeris Nolasco Guest Services Agent

6/10 Okay

fior

Just ok
Stayed 1 night in Feb 2024
Response from Fior on Feb 22, 2024
Hello Mr. Fior,We greatly appreciate your choice for your vacation in our beautiful Emotions by Hodelpa Puerto Plata hotel in the north of our beautiful island. We regret that your experience was not totally favorable. We work very hard so that you have happy memories in our hotel. We promise to improve every day. to surprise you upon your returnwe hope to see you soon,Kind regards,Waldy Rosario Guest Service Agent

8/10 Good

marianela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel will want to go back
Stayed 5 nights in Jan 2024
Response from Marianela on Feb 18, 2024
Hello Mrs. Marianela,We greatly appreciate your choice for your vacation at our beautiful Emotions by Hodelpa Puerto Plata hotel in the north of our beautiful island. Thank you very much again because taking the time to highlight our work honors us greatly and helps us improve every day, in our His happiness remains in his hands when he returns.we hope to see you soon ,Kind regards ,Waldy Rosario Guest Service Agent

2/10 Terrible

Tysaun

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Emotions Hotel in Puerto Plata…I will never stay here again! This place doesn’t cater to black people….they mostly cater to the lighter version of people and also this is a kid hotel…if you are a couple don’t go! If you like flavor in your food…DONT GO HERE! Ok let’s start from the beginning. My love and I came here for our 1 year anniversary which also happens to be on Valentine’s Day week. We had our heart set on a swim up room. We were told by Expedia to ask the hotel on arrival since we originally booked a Jr. suite with a king bed on the adult side. Once we arrived we asked for the swim up room (which was available) however the woman at the front desk talked us out of it advertising a bar on the adult side. The adult side…dead! No action, no fun, no nothing! We asked for a margarita…no top shelf anything! The drink sucked. This was our welcome. Rooms: We got to the room and instead of 1 bed there was 2…there was no view at all. Needless to say we were not pleased with this room. The next day we asked to be changed to the swim up room like we originally planned. The man at the front desk told us we couldn’t be switched to that side because it would be a downgrade. I didn’t care. Hated the room… They ended up switching our room to another Jr. Suite which again had 2 beds which we did not want. The a/c made this weird noise and the sink leaks large quantities of water in the doorway of the bathroom. Almost slipped and injured myself twice. We imagined if we complained ab
Stayed 4 nights in Feb 2024
Response from Tysaun on Feb 16, 2024
Hello Mrs. TysaunThank you very much for choosing Emotions by Hodelpa Puerto Plata at the north of this beautiful Island.We appreciate in all that it is worth that you have written to us because your comments help us to be better every day. We are sorry that your stay was not like you expected. One more time thank you!Best Regards,Guest Service!

6/10 Okay

KALVIN, Topsfield

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from KALVIN on Feb 15, 2024
Hola Sr. KALVIN,Agradecemos enormemente su elección para con sus vacaciones en nuestro bello hotel Emotions by Hodelpa Puerto Plata al norte de nuestra bella isla , muchísimas gracias nuevamente pues el haberse tomado el tiempo de resaltar nuestra labor nos honra bastante y nos ayuda a mejorar cada dia , en nuestras manos queda su felicidad al regresar.esperamos verle pronto ,Saludos cordiales ,Waldy Rosario Guest Service Agent

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Robert on Feb 14, 2024
Hello Mr. Robert,Thank you very much for choosing Emotions by Hodelpa Puerto Plata at the north of the coast of this beautiful Island. We are grateful that you have written to us because your comments help us to be better every day. One more time Thank you.Best Regards,Rosa Vasquez Guest Services Manager

8/10 Good

Daisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a booking for 20 people. Overall this resort was nice. Everything was close to the rooms, you didn't have to walk too far to get around the property. The food was ok. We were not able to get a reservation to any of the on site restaurants because they were booked our entire stay. The buffet theme changed each night. Our favorite was definitely the Dominican Theme night. The employees were nice and helpful. Would definitely recommend if you are looking for a smaller resort.
Stayed 3 nights in Feb 2024
Response from Daisha on Feb 12, 2024
Hello Mrs. Daisha,Thank you very much for choosing Emotions by Hodelpa Puerto Plata at the north of this beautiful Island.We appreciate in all that it is worth that you have written to us because your comments help us to be better every day. One more time thank you!Best Regards,Rosa Vasquez Guest Services Manager

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo el trato fue excelente 😉🎉
Stayed 2 nights in Feb 2024
Response from Teresa on Feb 9, 2024
Hola Sra. TeresaMuchas gracias por elegir nuestro hotel Emotions by Hodelpa Puerto Plata durante sus vacaciones en la costa norte de nuestra hermosa isla. Agradecemos todo lo escrito a quienes nos han escrito, porque nos permiten conocer su experiencia y nos ayudan a ser mejores cada día. Nos alegra de que todo el personal les hayan tratado de una manera tan especial, le haremos saber de su comentario, pues se emocionaran mucho.Gracias una vez mas.Saludos Cordiales,Diosmeris Nolasco Agente de Servicio Atención al Cliente