3 outdoor pools, free cabanas, sun loungers
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Reviews of Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 out of 5
Sensira Resort & Spa Riviera Maya – All Inclusive
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 696 out of 1199 reviews" "
Rating 8 - Good. 275 out of 1199 reviews" "
Rating 6 - Okay. 111 out of 1199 reviews" "
Rating 4 - Poor. 61 out of 1199 reviews" "
Rating 2 - Terrible. 56 out of 1199 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David, Markham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at this resort. Happy also to hear that the owners are Mexican. Staff in general were super friendly and very helpful, the rooms are beautiful and clean. Pools were great and the proximity to the beach was excellent. Shout out to Serrato at the reception, Omar, Jonathan, Cinai, Alejandro in the pool area services and the aqua fitness instructors. They were great! Certainly will recommend this hotel to anyone.
Stayed 7 nights in May 2024

10/10 Excellent

Hzikiase

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, food, very kids friendly.
Stayed 7 nights in May 2024
Response from SENSIRA on May 27, 2024
Dear HzikiaseThank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.Best regards

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2024
Response from SENSIRA on May 27, 2024
Dear David We would like to know what your experience was with us.Best regards.

10/10 Excellent

Sarbjit, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from SENSIRA on May 27, 2024
Dear SarbjitWe would like to know what your experience was with us.Best regards

8/10 Good

Hannah Clark, Mooringsport

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled with our family (11 year old and 6 year old) in May. The resort was clean and lots of things for kids to do. I felt very safe there with them as the resort is not one of the mega resorts so they were always close by. The food was just okay, I’ve traveled to many Caribbean resorts so I know the normal food quality. The steakhouse was the best restaurant on property and the breakfast buffet was my children’s favorites. My only real issue with the resort is the air conditioning. The room would not cool down lower than 75 and we were there early May so I can’t imagine warmer months. Our friends room was the same so not just an AC issue in our room. Brian was great, he remembered our names and was always getting the kids involved. I would consider traveling here again because I liked how it was removed from the madness of Cancún.
Stayed 4 nights in May 2024
Response from SENSIRA on May 27, 2024
Dear Hannah ClarkThank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.We are glad you enjoyed the services we offer, we work hard to provide the best attention and experience to each of our guests. We are pleased that our staff has contributed to bring you the best experience of this wonderful hotel be sure to share your comments with the staff especially the one you mention, we are very sure they will be happy about it.Thank you for your comment about the air conditioning, I will pass this issue with the corresponding people to review it and do not happen again any situation like this.We hope you can visit us again soon.

10/10 Excellent

Ali S

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in May 2024
Response from SENSIRA on May 27, 2024
Dear Ali Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.We would like to know what your experience was with us.Best regards

10/10 Excellent

Jacob Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from SENSIRA on May 27, 2024
Dear Jacob Robert We would like to know what your experience was with us.Best regards

10/10 Excellent

Rajwant

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Tabitha MARIE

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and helpful! Our stay was great!!!
Stayed 4 nights in May 2024
Response from SENSIRA on May 27, 2024
Dear Tabitha Marie Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.It has been a great pleasure to have had you at Sensira and we look forward to your next visit very soon.Best regards

8/10 Good

Kristian, Oakville West

Liked: Cleanliness, staff & service
Stayed 6 nights in May 2024
Response from SENSIRA on May 27, 2024
Dear Kristian We would like to know what your experience was with us.Best regards

10/10 Excellent

Jamal Darnell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice vacation spot especially if you have little children. The staff were excellent! Angel at the pool side area amazing. I would definitely recommend
Stayed 4 nights in May 2024
Response from SENSIRA on May 27, 2024
Dear Jamal Darnell, we appreciate your most sincere comments about Sensira Hotel. We are glad you enjoyed the services we offer, we work hard to provide the best attention and experience to each of our guests.We are pleased that our staff has contributed to bring you the best experience of this wonderful hotel be sure to share your comments with the staff especially the one you mention, we are very sure they will be happy about it.It has been a great pleasure to have had you at Sensira and we look forward to your next visit very soon.Best regards,

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from SENSIRA on May 27, 2024
Dear CherylWe would like to know what your experience was with us.Best regards

10/10 Excellent

Kyung Yool

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the whole facility, food from italian restaurant was soso... but everything else was really delicious. Pool area for kids and kids play areas are very good as well. Would definitely come back to relax and let children loose.
Stayed 3 nights in May 2024
Response from SENSIRA on May 27, 2024
Dear Kyung YoolWe appreciate your most sincere comments about Sensira Hotel. We are glad you enjoyed the services we offer, we work hard to provide the best attention and experience to each of our guests.We would like to know what was the experience you had at Tentazione, so we can improve all our services, because for us it is very important all the comments from our guests. Best regards

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from SENSIRA on May 27, 2024
Dear Christine We would like to know what your experience was with us.Best regards

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean facility, so much activity for kids, friendly stuff, good restaurants, not too far from Cancun airport, visiting this resort second time with friends. Nice coral reef in front of the property very good for snorkeling. I wish they have water sports activity like kayaking or jet ski it's beautiful Caribbean Sea.
Stayed 8 nights in May 2024
Response from SENSIRA on May 27, 2024
Dear PeterThank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.We are glad you enjoyed the services we offer, we work hard to provide the best attention and experience to each of our guests. It has been a great pleasure to have had you at Sensira and we look forward to your next visit very soon.Best regards,

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 6 nights in Mar 2024
Response from SENSIRA on May 27, 2024
Dear Anna Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.It has been a great pleasure to have had you at Sensira and we look forward to your next visit very soon.Best regards,

10/10 Excellent

Juwan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Feb 2024
Response from SENSIRA on May 27, 2024
Dear Juwan Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.Best Regards

4/10 Poor

Rafael Damian

Disliked: Staff & service, amenities, property conditions & facilities
Everything was closed restaurants and kids pool
Stayed 2 nights in May 2024
Response from SENSIRA on May 27, 2024
Dear Rafael Damian The reason why some consumption centers were closed was because of a weekly roll of opening and closing of the restaurants per week, we are sorry that this situation has caused you problems. On the other hand, the children's pool was closed for maintenance, we are working to improve all our areas in order to give you a better service. Best regards.

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024
Response from SENSIRA on May 27, 2024
Dear Dustin Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.Best regards

10/10 Excellent

Oriada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024
Response from SENSIRA on May 27, 2024
Dear Oriada,We would like to know what your experience was with us.Best regards

2/10 Terrible

Selene

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a bad experience with our stay. Worse customer service there was so many bad things to say. We pay for a Ruby room and it was not worth it at all. It was my husband bday and it was a really bad experience. I do t recommend to no one.
Stayed 5 nights in May 2024
Response from SENSIRA on May 11, 2024
Dear Selene,We appreciate your most sincere review of the Sensira Hotel. We do our best to offer the best experience and services to our guests and we are sorry we have not been able to achieve it this time we offer our sincere apologies for the displeasure you had during your stay and rest assured that each of your recommendations will be taken into account to improve our services.In spite of the displeasure and inconvenience you experienced during your stay, we hope you will visit us again to change the perspective you took and again an apology.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from SENSIRA on May 11, 2024
Dear Javier Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.

4/10 Poor

Kristyn

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Its okay not the best choice for couples. Hotel is fairly new and they have a-lot of potential but long way to go. Will definitely not stay again me and my husband booked extra excursions just to avoid being at the hotel they have no entertainment throughout the day was just boring. The food is mediocre. We have stayed in other hotels where they pay attention to the reason for your stay welcome you with drinks etc this hotel has none of that and the food was basic. Felt i wasted my money but tried to make the best out of it.
Response from SENSIRA on May 10, 2024
Dear Kristyn,We appreciate your most sincere review of the Sensira Hotel.We do our best to offer the best experience and services to our guests and we are sorry we have not been able to achieve it this time we offer our sincere apologies for the displeasure you had during your stay and rest assured that each of your recommendations will be taken into account to improve our services.In spite of the displeasure and inconvenience you experienced during your stay, we hope you will visit us again to change the perspective you took and again an apology.

10/10 Excellent

Bianca Laos

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing!!! Family oriented and also great for those traveling without kids. Chose this hotel for a birthday/mini getaway week with my parents (their first all inclusive) and my 4 year old daughter, my daughter loved the kiddie pool/ family pool, my parents were so blown away with the staff and their amazing service they are planning to return very soon. So many activities for kids and adults including pool Zumba, had such an amazing experience, food was also great and very diverse. Amazing definitely recommend!!
Stayed 4 nights in Apr 2024
Response from SENSIRA on May 27, 2024
Dear BiancaThank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.It has been a great pleasure to have had you at Sensira and we look forward to your next visit very soon.Best regards,

10/10 Excellent

Erikela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like this resort and we enjoy this vacation.
Stayed 7 nights in Apr 2024
Response from SENSIRA on May 10, 2024
Dear ErikelaThank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.It has been a great pleasure to have had you at Sensira and we look forward to your next visit very soon.Best regards,

8/10 Good

Aleris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall we had a great time and the property had enough amenities that our two girls (1.5 and 4 y.o) were kept busy and having fun regularly. The food was good but the restaurants were obviously better than the buffet. The children’s trampoline area definitely needed those foam blocks removed for new ones and the water slide activity area needed renewing aswell. It had mold and was all discolored. Much of the damage was probably done by nature but it still looked pretty beat up. I also found that the staff watching the kids seems un enthusiastic when it came to watching the kids. I would go again but only if the price was lower. I don’t think the price we paid matched the quality. Overall it is a Good place to stay just not extremely special. It was always kept clean and leadership was kind and helpful.
Stayed 7 nights in Apr 2024
Response from SENSIRA on May 10, 2024
Dear Aleris, Thank you very much for taking the time to leave us a comment. We are happy that you enjoyed the services offered during your stay. We work hard to provide the best experience for our guests. Your compliments mean a lot to us. However, we regret that you had some inconveniences during your stay, we appreciate your recommendations as they will allow us to improve the aspects mentioned and thus improve our services.Best regards.

6/10 Okay

Dragan

Travelled with partner
Stayed 6 nights in Apr 2024
Response from SENSIRA on May 11, 2024
Dear Dragan We would like to know what your experience was with us. Best regards

8/10 Good

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in Sensira with two kids, 9 and 12 y.o. in the last week of April. The weather was very good compared to Toronto. The sea was hot, as we like. The one thing that was not too pleasant was seaweed close to the beach area.
Stayed 7 nights in Apr 2024
Response from SENSIRA on May 10, 2024
Dear OlgaWe appreciate your most sincere comments about Sensira Hotel.We are glad you enjoyed the services we offer, we work hard to provide the best attention and experience to each of our guests.The sargassum issue is really an issue, since it is something we cannot control, however, we are working to keep all our beaches cleaner, we are taking the corresponding measures to achieve this. Best Regards

8/10 Good

Ema Christine

Stayed 3 nights in Apr 2024
Response from SENSIRA on May 27, 2024
Dear Ema Christine We would like to know what your experience was with us.Best regards

10/10 Excellent

ESTEFANIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el trato de la gente que trabaja en el lugar. Muy serviciales y amorosos.
Stayed 7 nights in Apr 2024
Response from SENSIRA on May 10, 2024
Estimada Estefania, Gracias por elegir Sensira Resorts and Spa como anfitrión para sus vacaciones y por tomarse el tiempo de compartir con nosotros la reseña de su reciente estancia con nosotros.Esperamos que nos visiten pronto nuevamente, Saludos

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was very clean and the staff were amazing! Especially our Amigo Robert who repeatedly went out of his way for me and my family. We went in mid April and there was a lot of sea-weed on the beach which was not optimal. The water itself was calm, but not great if your kids like playing in the waves or boogie boarding. There is a great snorkeling reef just a 5 min boat ride from the resorts beach. The restaurants were all great with many options.
Stayed 7 nights in Apr 2024
Response from SENSIRA on May 11, 2024
Dear Michael We appreciate your most sincere comments about Sensira Hotel.We are glad you enjoyed the services we offer, we work hard to provide the best attention and experience to each of our guests.The sea-weed issue is an issue because it is something that we can not control or prevent, sometimes it is all clean and clear and there are days that are not so, however, we are working hard to have as clean as possible our beach, both as manpower and machinery. Best regards

10/10 Excellent

Yosue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from SENSIRA on May 11, 2024
Dear Yosue Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.Best regards

4/10 Poor

Brandi

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from SENSIRA on May 11, 2024
Dear BrandiWe would like to know what your experience was with us.

8/10 Good

Nicole Elizabeth

Stayed 7 nights in Apr 2024
Response from SENSIRA on May 27, 2024
Dear Nicole elizabeth We would like to know what your experience was with us.Best regards

10/10 Excellent

Hazel Anne Villalobos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from SENSIRA on May 11, 2024
Dear Hazel Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from SENSIRA on May 11, 2024
Dear JessicaThank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.

10/10 Excellent

Sandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this resort , perfect for kids and quiet
Stayed 3 nights in Apr 2024
Response from SENSIRA on May 11, 2024
Dear Sandra Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.Best Regards

10/10 Excellent

Ryan, New York

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible place, food was amazing and plenty for kids to do.
Stayed 4 nights in Apr 2024
Response from SENSIRA on May 11, 2024
Dear Ryan Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.It has been a great pleasure to have had you at Sensira and we look forward to your next visit very soon.Best regards,

10/10 Excellent

Nik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from SENSIRA on May 11, 2024
Dear Nik Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.

10/10 Excellent

Joseph M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from SENSIRA on May 11, 2024
Dear Joseph Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.

10/10 Excellent

Moleak

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great the food was great I’m definitely coming back again my kids love it ‼️
Stayed 3 nights in Apr 2024
Response from SENSIRA on May 11, 2024
Dear Moleak Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.It has been a great pleasure to have had you at Sensira and we look forward to your next visit very soon.Best regards,

10/10 Excellent

Justin Allan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great setup for parents and kids. We really enjoyed the kids adventure area because it allowed us to get our daily workout in without having to do it in shifts. Overall the resort and staff was heavily focused on the kids. It was a great week stay.
Stayed 6 nights in Apr 2024
Response from SENSIRA on May 11, 2024
Dear Justin AllanThank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.It has been a great pleasure to have had you at Sensira and we look forward to your next visit very soon.Best regards,

8/10 Good

Rony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff people really nice the things I don’t like is there’s no activities after 10 pm and the beach I couldn’t enjoy the beach because off seaweed
Stayed 4 nights in Apr 2024
Response from SENSIRA on May 11, 2024
Dear Rony Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.We do our best to offer the best experience and services to our guests and we are sorry we have not been able to achieve it this time we offer our sincere apologies for the displeasure you had during your stay and rest assured that each of your recommendations will be taken into account to improve our services.The sea-weed issue is an issue because it is something that we can not control or prevent, sometimes it is all clean and clear and there are days that are not so, however, we are working hard to have as clean as possible our beach, both as manpower and machinery.

10/10 Excellent

Bienvenido

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was a outstanding experience. Staff was great with exceptional customer service .
Stayed 2 nights in Apr 2024
Response from SENSIRA on May 11, 2024
Dear Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.It has been a great pleasure to have had you at Sensira and we look forward to your next visit very soon.Best regards,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from SENSIRA on May 11, 2024
Dear Susan Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.

10/10 Excellent

Freddy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel i ever been!
Stayed 3 nights in Apr 2024
Response from SENSIRA on May 11, 2024
Dear Freddy Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.

8/10 Good

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from SENSIRA on May 11, 2024
Dear Oleg We would like to know what your experience was with us.

10/10 Excellent

Cyrus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort but the food was ok.
Stayed 5 nights in Apr 2024
Response from SENSIRA on May 11, 2024
Dear Cyrus Thank you very much for all your comments, we are working every day to meet all the needs of all our guests, we love that they could enjoy all the food we have, we are also working to have more food options.Best Regards

10/10 Excellent

Reginald

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for young families! Everything is close and walking distances. The open shower in the room is not ideal.
Stayed 7 nights in Apr 2024
Response from SENSIRA on May 11, 2024
Dear Reginald Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.It has been a great pleasure to have had you at Sensira and we look forward to your next visit very soon.Best regards,

10/10 Excellent

Grant

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our time here. Sad the S club wasn’t open when we were there but rooms were amazing, strong A/C when we needed a break and the staff was wondering to be around. Loved the shows they put on!
Stayed 6 nights in Apr 2024
Response from SENSIRA on May 11, 2024
Dear Grant Thank you for choosing Sensira Resorts and Spa as host for your vacation and for taking the time to share with us the review of your recent stay with us.We work to provide a better service and quality facilities for all our customers, we hope you visit us soon to see all our improvements. Best Regards