Dear guest,Thank you for sharing your feedback. We apologize for any inconvenience caused by the seaweed on the beach during your stay. We understand how important it is to have access to the ocean, and we regret that the presence of seaweed hindered your experience. Our team is continuously working to address issues like this and ensure the best possible beach conditions for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a better beach experience in the future.Best regards,eConcierge

Dear guest,Thank you for taking the time to rate your experience with us. Your feedback is invaluable as we continuously strive to provide exceptional service and unforgettable moments for our guests. We're thrilled to see that you had a positive experience during your stay at our resort. If there's anything specific you enjoyed or any suggestions you have for us to further improve, please don't hesitate to let us know. We look forward to welcoming you back for another memorable stay in the futureWarm regards,eConcierge

Dear guest,Thank you for taking the time to rate your experience with us. We are sorry to hear that your stay did not meet your expectations. Your feedback is invaluable as we continuously strive to improve our services and provide exceptional experiences for our guests.If there are specific aspects of your stay that you were dissatisfied with or suggestions you have for us to improve, please do not hesitate to let us know. We genuinely appreciate your input and hope to have the opportunity to welcome you back in the future for a more positive experience.Warm regards,eConcierge

Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you found the food amazing and consider us the best resort so far. We hope to welcome you back for more delightful experiences in the future!Warm regards,eConcierge

Dear guest,Thank you for taking the time to rate your experience with us. Your feedback is invaluable as we continuously strive to provide exceptional service and unforgettable moments for our guests. We're thrilled to see that you had a positive experience during your stay at our resort. If there's anything specific you enjoyed or any suggestions you have for us to further improve, please don't hesitate to let us know. We look forward to welcoming you back for another memorable stay in the future.Warm regards,eConcierge

Dear Guest,Thank you for choosing to celebrate your April birthdays with us at Secrets/Breathless Riviera Cancun! We're thrilled to hear that you and your group of 8 had a stellar week filled with exceptional service and smiles.It brings us great joy to know that you had an absolute blast during your stay. We're honored to have been a part of your birthday celebrations and delighted that we could contribute to making them memorable.We appreciate your kind words and look forward to welcoming you back for more unforgettable experiences in the future!Warm regards,eConcierge

Dear guest, Thank you for choosing Secrets Riviera Cancun Resort & Spa as host for your recent getaway vacation; we truly appreciate and value your confidence in showing a genuine preference for our Unlimited-Luxury brand.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect. We take pride in greatly creating lifetime moments for our guests.Nevertheless, we would like to apologize if we didnt meet your expectations entirely regarding food service and location. Our goal as a brand is to improve in every aspect daily to provide the best world-class service that our guests deserve. On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon.Sincerely,eConcierge.

Dear guest, Thank you for choosing Secrets Riviera Cancun Resort & Spa as host for your recent getaway vacation; we truly appreciate and value your confidence in showing a genuine preference for our Unlimited-Luxury brand.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect. We take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon.Sincerely,eConcierge.

Dear guest, Thank you for choosing Secrets Riviera Cancun Resort & Spa as host for your recent getaway vacation; we truly appreciate and value your confidence in showing a genuine preference for our Unlimited-Luxury brand.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect. We take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon.Sincerely,eConcierge.

Dear guest, Thank you for choosing Secrets Riviera Cancun Resort & Spa as host for your recent getaway vacation; we truly appreciate and value your confidence in showing a genuine preference for our Unlimited-Luxury brand.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; be certain all the colleagues you mentioned will be cheered for the amazing service they provide every day. We take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon.Sincerely,eConcierge.

Dear guest, Thank you for choosing Secrets Riviera Cancun Resort & Spa as host for your recent getaway vacation; we truly appreciate and value your confidence in showing a genuine preference for our Unlimited-Luxury brand.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; be certain all the colleagues you mentioned will be cheered for the amazing service they provide every day. We take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon.Sincerely,eConcierge.

Dear guest, Thank you for choosing Secrets Riviera Cancun Resort & Spa as host for your recent getaway vacation; we truly appreciate and value your confidence in showing a genuine preference for our Unlimited-Luxury brand.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; be certain all the colleagues you mentioned will be cheered for the amazing service they provide every day. We take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon.Sincerely,eConcierge.

Dear guest, Thank you for choosing Secrets Riviera Cancun Resort & Spa as host for your recent getaway vacation; we truly appreciate and value your confidence in showing a genuine preference for our Unlimited-Luxury brand.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; be certain all the colleagues you mentioned will be cheered for the amazing service they provide every day. We take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon.Sincerely,eConcierge.

Hola Michelle!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation and taking the time to share with us your review; we truly appreciate the confidence you have deposited in our brand to spend the best leisure time in Riviera Maya.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect.Nevertheless, we highly appreciate all the aspects you have brought to our attention and please rest assured these are currently under review.We sincerely look forward to welcoming you back on a future occasion and providing you with the excellent service that characterizes our brand and resort.Best regards,eConcierge.

Dear guest, Thank you for choosing Secrets Riviera Cancun Resort & Spa as host for your recent getaway vacation; we truly appreciate and value your confidence in showing a genuine preference for our Unlimited-Luxury brand.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; be certain all the colleagues you mentioned will be cheered for the amazing service they provide every day. We take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon.Sincerely,eConcierge.

Dear guest, Thank you for choosing Secrets Riviera Cancun Resort & Spa as host for your recent getaway vacation; we truly appreciate and value your confidence in showing a genuine preference for our Unlimited-Luxury brand.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; be certain all the colleagues you mentioned will be cheered for the amazing service they provide every day. We take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon.Sincerely,eConcierge.

Dear guest,We deeply regret that we were not able to meet your expectations this time, since one of our main objectives is the satisfaction of our guests. We assure you that there is nothing more important to us than the comfort and satisfaction of every person who gives us the honor of being our guest. Every feedback we receive is very valuable for us as it is our most reliable source to locate areas we must work at, to meet all our guests' expectations. We encourage our guests to provide us with their feedback concerning our services before departure to identify possible inconsistencies that require immediate follow-up since our team is in the best disposition to assist our distinguished guests. We will be thankful to have the opportunity to change your perspective in a future stay and guarantee the best experience. Sincerely, eConcierge.

Dear guest,It seems your rating on your review, doesn't correspond to a great experience at the resort. Please note the appropriate rating for positive reviews is 5 points since 1 point only corresponds to negative situations.If there was any negative situation that changed your perception of our services, please contact us directly to assist you properly.We genuinely hope you can check if your rating is correct and we hope to see you again soon.Thank you in advance!Best regards,eConcierge

Dear guest, Thank you for choosing Secrets Riviera Cancun Resort & Spa as host for your recent getaway vacation; we truly appreciate and value your confidence in showing a genuine preference for our Unlimited-Luxury brand.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon.Sincerely,eConcierge.

Dear guest,We deeply regret that we were not able to meet your expectations, since one of our main objectives is the satisfaction of our guests. We assure you that there is nothing more important to us than the comfort and satisfaction of every person who gives us the honor of being our guest. Every feedback we receive is very valuable for us as it is our most reliable source to locate areas we must work at, to meet all our guests' expectations. We would have truly appreciated it if you would have shared the details that made us not exceed your expectations; we encourage our guests to provide us with their feedback concerning our services before departure to identify possible inconsistencies that require immediate follow-up since our team is in the best disposition to assist our distinguished guests. We will be thankful to have the opportunity to change your perspective in a future stay and guarantee the best experience. Sincerely, Guest Relations Team.

Dear guest, Thank you for choosing Secrets Riviera Cancun Resort & Spa as host for your recent getaway vacation; we truly appreciate and value your confidence in showing a genuine preference for our Unlimited-Luxury brand.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon.Sincerely,eConcierge.

Dear guest, Thank you for choosing Secrets Riviera Cancun Resort & Spa as host for your recent getaway vacation; we truly appreciate and value your confidence in showing a genuine preference for our Unlimited-Luxury brand.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon.Sincerely,eConcierge.

Dear Kayla Thank you for sharing your wonderful experience at Secrets! We're thrilled to hear that you enjoyed the variety of atmospheres within the resort, the delicious food, and the excellent service. It's great to know that Alejandro and Hugo made your experience extra special at the Sports Bar. We appreciate your feedback on the beach and are delighted you found the pool vibe enjoyable. We look forward to welcoming you back with open arms!

Dear Sandra Thank you for the positive feedback! We appreciate your suggestions on desserts and apologize for the beach conditions. Delighted you enjoyed the events, Thanksgiving dinner, and the neon party. We look forward to hosting you again!

Dear Robyn, Thank you for your positive comments about the beauty of the resort, the attentive staff, and the nice dining venues. We appreciate your feedback on the lounge and apologize for any disappointment regarding the promised top-shelf options. We'll review and improve the snack offerings. It's fantastic to hear that you enjoyed David's entertainment! We understand your concerns about the ocean, and we're sorry it didn't meet your expectations. We value your insights and hope to welcome you back for an even better experience in the future!

Dear guest,Thank you for choosing Secrets Riviera Cancun Resort & Spa as host for your recent getaway vacation; we truly appreciate and value your confidence in showing a genuine preference for our Unlimited-Luxury brand.We feel happy to learn the level of service you received from the team members was consistently world-class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon.Sincerely,eConcierge.

I hope this message finds you well. First and foremost, I want to express my sincere gratitude for taking the time to share your thoughts on your recent visit. We truly value the feedback of our guests, and your insights are invaluable in helping us enhance the overall experience we offer.I'm delighted to hear that you appreciated the three distinct sections we've created to cater to various preferences. It's always our goal to provide a diverse range of environments to ensure that every guest can find the atmosphere that suits them best.However, I am sorry to learn that the condition of the beach did not meet your expectations. We understand the importance of a pristine beach experience, and we sincerely apologize for any inconvenience you may have experienced. We are actively looking into ways to address and improve the beach conditions to ensure a more enjoyable experience for all our guests.Once again, thank you for choosing us as your destination, and we hope to have the opportunity to welcome you back in the future with an improved beach experience.Warm regards.Secrets Riviera Cancun Team

Dear Abrille,Thank you so much for such a kind review about Secrets Riviera Cancun Resort & Spa and for choosing our hotel to spend your second beach vacation. We feel glad to learn the level of service you received from the team members was consistently world class and exceeded all your expectations in every aspect. We are happy that you enjoyed a luxurious stay with us and the friendly and attentive service of my colleagues.We would love to have you back, so you can experience once again the magic that we pride ourselves on.Sincerely

Dear steven,Thank you for taking the time in sharing your remarks about your recent stay at Secrets Riviera Cancun Resort & Spa; your vacation experience really helps other globe travelers looking for one of the most sought-after resorts in Riviera Maya.We feel happy to learn that our food quality have exceeded your expectations in every aspect; we take pride in greatly creating lifetime moments to our distinguished guests.On behalf of all our team, we genuinely hope to have opportunity of welcome you back again to showcase our daily improvements and innovations.Sincerely,Guest Relations Team.

Dear Robert,Thank you for taking the time in sharing with us the your amazing remarks about your recent stay at Secrets Riviera Cancun Resort & Spa; your vacation experience really helps other globe travelers looking for one of the most sought-after resorts in Riviera Maya.We feel happy to learn that our pool experience and food quality in restaurants have exceeded your expectations in every aspect; we take pride in greatly creating lifetime moments to our distinguished guests.On behalf of all our team, we genuinely hope to have opportunity of welcome you back again to showcase our daily improvements and innovations.Sincerely,Guest Relations Team.

Dear Samuel,Thank you for choosing Secrets Riviera Cancun Resort & Spa as host for your recent getaway vacation; we truly appreciate and value your confidence for showing a genuine preference for our Unlimited-Luxury brand.We feel happy to learn the level of service you received from the team members was consistently world class and exceeded all your expectations in every aspect; we take pride in greatly creating lifetime moments for our guests.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon.Sincerely,Guest Relations Team.

Dear guest,We would like to thank you for taking the time to share your completely helpful review with us; we value all our guests' feedback, whether positive or more constructive, so that we may improve our service for the future.Regarding your comments, we regret to learn that your perception of housekeeping service provided ended that way. Of course we sympathize that this was an unfortunate instance and must have been a disappointment to you; nevertheless, the hotel rooms are controlled by every guest by activating or deactivating the red light alerts from the inside. Please note the staff is not allowed to enter rooms along red lights on.That being said you can be certain your remarks have been addressed to the hotel Management for a close review and follow up.We genuinely hope to have the opportunity of welcoming you back again to showcase our daily improvements and innovations.Sincerely,Guest Relations Team

Dear David,Thank you for choosing Secrets Riviera Cancun Resort & Spa as host for your recent getaway vacation; we truly appreciate and value your confidence for showing a genuine preference for our Unlimited-Luxury brand.We feel happy to learn the level of service you received from the team members was consistently world class and exceeded all your expectations in every aspect; please be certain the staff will be cheered and recognized for the outstanding service they are providing every day.We take it notes about your recommendation about our Mexican cuisine.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon.Sincerely,Guest Relations Team.

Dear Benny, Thank you for choosing Secrets Riviera Cancun Resort & Spa as host for your recent getaway vacation; we truly appreciate and value your confidence for showing a genuine preference for our Unlimited-Luxury brand.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon.Sincerely,Guest Relations Team.

Hola Jameela!Thank you for choosing Breathless Riviera Cancun Resort & Spa; we truly appreciate and value your confidence for showing a genuine interest in our brand.We feel happy to learn the level of service you received from our team members, was consistently world class and exceeded your expectations in every aspect.We genuinely hope to have the opportunity of welcome you again soon.Sincerely,Guest Relations Team

Dear guest,Thank you for taking the time to share your completely helpful review with us; we value all our guests' feedback.Regarding your comments, we sympathize that this was an unexpected situation and must have been a disappointment to you. We would like to highlight when we are in the catering industry, we are aware and conscious of the cleaning rooms, for that reason you can rest assure we do everything to avoid and prevent such eventualities by following strict norms of hygiene and safety in each hotel area. We would have truly appreciated for you to share the details that made us not exceed your expectations; we encourage our guests to provide us with their feedback concerning our services before departure to identify possible inconsistencies that require immediate follow-up, since our team are in the best disposition to assist our distinguished guests.We will be thankful to have the opportunity to change your perspective in a future stay and guarantee the best experience.Sincerely, Guest Relations Team.

Dear guest,Thank you for taking the time to share your completely helpful review with us; we value all our guests' feedback, whether positive or more constructive, so that we may improve our service for the future.We deeply regret that we were not able to meet your expectations, since one of our main objectives is the satisfaction of our guests. Regarding your comments, we sympathize that this was an unexpected situation and must have been a disappointment to you. We would like to highlight when we are in the catering industry, we are aware and conscious of the safety and wellness of our distinguished guests; for that reason, you can rest assure we do everything to avoid and prevent such eventualities by following strict norms of hygiene and safety in the resorts room facilities and surroundings areas. Regarding the unexpected room situation, you have encountered, brought to our attention on your third day of your recent stay and based on the information provided, we should consider this case as isolated since we assisted you in a timely manner honoring a complimentary room upgrade to the highest room category and providing immediate complimentary laundry services.Nevertheless, please be certain your comments have been addressed to the Management to prevent this happening again. Sincerely, Guest Relations Team.

Dear guest,Thanks a lot for your valuable time to share your incredible experience with us. We are so glad to know you enjoyed of Breathless Riviera Cancun Resort & Spa. We really appreciate for all the kind words in your review, it is very heartwarming to read such excellent comments concerning your recent stay with us. Our main objective is to achieve our guest’s satisfaction and exceed all expectations, and it is very motivating to read that we are on the right track. We are proud to have such professional, hardworking, and service oriented team members.We would be more than happy to be your host once again!Sincerely, Guest Relations Team.

Dear quest,I deeply regret that we were not able to meet your expectations, since one of our main objectives is the satisfaction of our guests. Regarding your comments, we would have truly appreciated for you to share the details that made us not exceed your expectations.We will be thankful to have the opportunity to change your perspective in a future stay and guarantee the best experience.Sincerely, Guest Relations Team.

Dear guest,Thank you for taking the time to share your completely helpful review with us; we value all our guests' feedback, whether positive or more constructive, so that we may improve our service for the future.We would have appreciated for you to share the details that made us not exceed your expectations at all; since this is the main resource for us to improve by encouraging our guests to provide us with their feedback concerning our services to identify possible inconsistencies that require close review and immediate follow-up.On behalf of all our colleagues, we genuinely hope to have the opportunity of welcome you again to showcase our daily improvements and innovations.Sincerely,Guest Relations Team.

Dear guest,Thank you so much for such a kind review about Secrets Riviera Cancun Resort & Spa and for choosing our hotel to spend your second beach vacation. We feel glad to learn the level of service you received from the team members was consistently world class and exceeded all your expectations in every aspect. We are happy that you enjoyed a luxurious stay with us and the friendly and attentive service of my colleagues.We would love to have you back, so you can experience once again the magic that we pride ourselves on.Sincerely, Guest Relations Team.

Dear Mr. Aaron,Thank you for taking the time to share your comments with us; we really appreciate your kind feedback. We are so happy to know you enjoy the hotel facilities and entertainment activities in the Secrets Resort. We effort every day to provide our best. Regarding the portion, quality and delivery time for the food in the Italian restaurant, you can be sure we will share the information with the A&B department to improve the service that we provide. We will be thankful to have the opportunity to change your perspective in a future stay and guarantee the best experience. Sincerely, Guest Relations Team.

Dear guest,We deeply regret that we were not able to meet your expectations, since one of our main objectives is the satisfaction of our guests. We assure you that there is nothing more important to us as the comfort and satisfaction of every person who gives us the honor of being our guest. Every feedback we receive is very valuable for us as it is our most reliable source to located areas we must work at, to meet all our guest's expectations. We would have truly appreciated for you to share the details that made us not exceed your expectations; we encourage our guests to provide us with their feedback concerning our services before departure to identify possible inconsistencies that require immediate follow-up, since our team are in the best disposition to assist our distinguished guests.We will be thankful to have the opportunity to change your perspective in a future stay and guarantee the best experience.Sincerely, Guest Relations Team.

Hola Hola!Thank you for choosing Breathless Riviera Cancun Resort & Spa as host for your recent getaway vacation; we truly appreciate and value your confidence for showing a genuine interest in our brand.We feel happy to learn the level of service you received from the team members was consistently world class and exceeded all your expectations in every aspect; please be certain Mar and Ivette will be cheered for the amazing service they are providing every day.On behalf of all our team, we genuinely hope to have the opportunity to welcome you back again soon.Sincerely,Guest Relations Team

Dear David,We value all our guests' feedback, whether positive or more constructive, so that we may improve our service for the future.That being said, we would like to highlight the world class service the resort provides, is based on the anticipation of our guests needs and the true recognition of their preferences, caring for them in every aspect and enhancing their very best hotel experience without the necessity of offering compensations neither complimentary upgrades. Therefore, all of our reviews are genuine and relate the true experience of our distinguished guests.On the other hand, please advise mother nature is unpredictable, it’s a fact that the climate changes present important affectations all around the globe, as the sea temperature increases the seaweed is more likely to make its way to the shoreline.Nevertheless, our team members are truly committed on maintaining the beach on perfect conditions every day.On behalf of the entire team members, we genuinely hope to have the opportunity of welcoming you back again to erase this bad lasting taste.Sincerely,

Dear Mr. Phillip, Thank you for taking the time to share with us your completely helpful review; we regret to learn that your perception of our food selection didn't exceed your expectations. We encourage our distinguished guests to let us know what type of food would they have liked to find at the restaurants, since this is the main source for us to take feedback and implement daily innovations. Regarding your comments, we highly appreciate your kind remarks and please be certain that all the aspects you have raised to our attention are currently under our Hotel Manager's review. We genuinely hope to have opportunity of welcome you back again to showcase our daily improvements and innovations.Sincerely,

Good Afternoon Mr. Sampsel, Thank you for taking the time to share with us your completely helpful review; we regret to learn about the unexpected situation you have encountered. This is not the level of service that distinguishes our brand. That being said, we highly appreciate your kind remarks and please be certain that all aspects you have raised to our attention were forwarded to our General Manager for its review.All the best,

Dear guest,Thank you for choosing Secrets Riviera Cancun Resort & Spa; we truly appreciate and value your confidence for showing a genuine interest in our brand.We feel happy to learn the level of service you received from our team members, was consistently world class and exceeded your expectations in every aspect.We genuinely hope to have the opportunity of welcome you back again soon.Sincerely,Guest Relations Team

Dear guest,Thank you for choosing Secrets Riviera Cancun Resort & Spa; we truly appreciate and value your confidence for showing a genuine interest in our brand.We feel happy to learn the level of service you received from our team members, was consistently world class and exceeded your expectations in every aspect.We genuinely hope to have the opportunity of welcome you back again soon.Sincerely,Guest Relations Team

Dear guest,Thank you for taking the time to share with us your completely helpful review; we regret to learn that your perception about our service didn't exceed your expectations.We would have truly appreciated to learn about the details that made us not exceed your expectations, since guests' feedback is our main source to identify possible inconsistencies that require immediate attention.We genuinely hope to have opportunity of welcome you back again to showcase our daily improvements and innovations.Sincerely,Guest Relations Team