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Reviews of Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5 out of 5
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO

Reviews

7.6

Good

Rating 10 - Excellent. 435 out of 1003 reviews" "
Rating 8 - Good. 218 out of 1003 reviews" "
Rating 6 - Okay. 148 out of 1003 reviews" "
Rating 4 - Poor. 106 out of 1003 reviews" "
Rating 2 - Terrible. 96 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Timeka

Travelled with family
It was mediocre! I’ve experienced better from the Royalton! My bathroom are was half clean, fridge warm didn’t fully restock until the day before I checked out! Got bitten by tons of misquotes they ate me alive every night in my room! Food was terrible and tasteless! Had burgers and hot dogs every day on the grill’
Stayed 4 nights in May 2024

10/10 Excellent

Angele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so beautiful. The moment we arrived to the moment we left the staff was so friendly and helpful.Everyone went above and beyond. We had an amazing time. This trip was for my birthday I will definitely remember this trip!
Stayed 4 nights in May 2024

10/10 Excellent

Clarence Grimes

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Guest Services Management on May 22, 2024
Dear Clarence.Thank you for your kind review! We're delighted to learn you had a pleasant stay. Our team takes pride in delivering exceptional service to ensure our guests' comfort. Your positive rate motivates us to continue striving for excellence. We look forward to welcoming you back soon to Hideaway at Royalton Riviera Cancun!Luxury Regards

10/10 Excellent

Allyson

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort! The food & staff was amazing! Highly recommend
Stayed 4 nights in May 2024
Response from Guest Services Management on May 20, 2024
Dear Allyson.Thank you for your kind feedback! We're delighted to hear you had a pleasant stay. Our team takes pride in delivering exceptional service to ensure our guests' comfort. Your positive comments motivate us to continue striving for excellence. We look forward to welcoming you back soon to Hideaway at Royalton Riviera Cancun!Luxury Regards

2/10 Terrible

Sunshine

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Rude customer service. Was threatened by the check in lady. Lights went out at 1:00am. Did not fix until 5am. No accommodations. Room was hot. Worse experience ever.
Stayed 1 night in May 2024
Response from Expedia Ambassadors on May 18, 2024
Dear family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. We are very sorry for the inconvenience, we will check with the corresponding department to investigate and verify what happened.Best regards,

8/10 Good

Chantheari

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: The staff and service are excellent. No complaints about the food. Poolside services was amazing and always on point. Noe was great and was always readily available to take our orders next to the pool. Cons: The concierge who was trying to sell the vacation clubs was a little too pushy and annoying. They were there right when we walked in and kind of sour us a little bit. The mosquitoes around the resorts are crazy. We were practically eaten alive at one restaurant. Also, there was so many mosquitoes in our room. I woke up with so many bites on my face, ears and hands. Bring your own bug spray.
Stayed 4 nights in May 2024
Response from Expedia Ambassadors on May 18, 2024
Dear family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. We are very sorry for the inconvenience, we will check with the corresponding department to investigate and verify what happened.Best regards,

6/10 Okay

Patrick

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property is worn and tired. Rooms dirty. Food is mediocre. Staff are friendly but slow. Butler service very attentive. Would not return.
Stayed 4 nights in May 2024
Response from Expedia Ambassadors on May 12, 2024
Dear Patrick family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. We are very sorry for the inconvenience, we will check with the corresponding department to investigate and verify what happened.Best regards,

2/10 Terrible

ALEXIS EMIR, Garden Grove

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Expedia Ambassadors on May 9, 2024
Estimado Alexis, Espero que este mensaje te encuentre bien. Quiero expresar mi más sinceras disculpas por no haber cumplido con tus expectativas durante tu reciente estadía con nosotros. Valoramos enormemente la satisfacción de nuestros huéspedes y lamento profundamente que no hayamos logrado proporcionarte la experiencia que esperabas.Entendemos lo importante que es para nuestros huéspedes disfrutar de una estancia placentera y sin problemas, y lamento que no hayamos estado a la altura de tus expectativas. Quiero asegurarte que tomamos tus comentarios muy en serio y estamos tomando medidas inmediatas para abordar los problemas .Para asegurarnos de que esto no vuelva a suceder en el futuro, hemos revisado internamente nuestros procedimientos y hemos reforzado la capacitación de nuestro personal en áreas específicas. Nos comprometemos a mejorar constantemente para brindar un servicio excepcional a todos nuestros huéspedes.Esperamos tener la oportunidad de recibirte nuevamente en nuestro hotel en el futuro y demostrarte que podemos ofrecer una experiencia mucho más satisfactoria. Si decides regresar, no dudes en ponerte en contacto conmigo personalmente para garantizar que tu estancia sea inolvidable.Agradecemos tus comentarios, ya que nos ayudan a mejorar y a cumplir con las expectativas de nuestros huéspedes. Si tienes alguna otra sugerencia o comentario que desees compartir, no dudes en hacerlo.Sinceramente

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Response from Guest Services Management on May 6, 2024
Dear JennyWe sincerely appreciate your kind words! Our hotel takes great pride in our staff's exceptional service, ensuring a memorable and comfortable stay for our guests. Your delightful experience motivates us to continue striving for excellence. Thank you for choosing our hotel; we look forward to your next visit!Luxury Regards

8/10 Good

Tiffany

Stayed 2 nights in Mar 2024
Response from Guest Services Management on Apr 29, 2024
Dear Tiffany. Thank you for choosing our Hideaway at Royalton Riviera Cancun! We are delighted to learn that you enjoyed our overall stay, facilities and services. Providing excellent experiences for our guests is our top priority, and we're thrilled that our efforts have made your stay memorable.Luxury Regards

6/10 Okay

Max

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Didn't find out that the adults only portion of the resort was closed for renovation until we arrived.
Stayed 6 nights in Apr 2024
Response from Guest Services Management on Apr 30, 2024
Dear Max.Thank you for visiting our resort. We are sorry to learn you miscommunicated with your agency regarding our current renovation schedule. All partners were properly informed in advance. We hope to have the pleasure of welcoming you again in the future for a more pleasurable stay. Best regards.

8/10 Good

Tarik

Stayed 7 nights in Apr 2024
Response from Guest Services Management on May 15, 2024
Dear Tarik,We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. Thank you for choosing Hideaway at Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Expedia Ambassadors on Apr 25, 2024
Dear Samuel, We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

4/10 Poor

Dragana

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
We were there 5 days, paid for a room with a walk out pool. 3 days we complained about the terrible smell in the room, they only moved us the last two days of our stay without any compensation and to a room that did not have a walk out pool. The cleaning staff was doing everything possible, but the way the facility is matted is terrible.
Stayed 5 nights in Mar 2024
Response from Expedia Ambassadors on May 10, 2024
Dear Dragana family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. We are very sorry for the inconvenience, we will check with the corresponding department to investigate and verify what happened.Best regards,

8/10 Good

Brendan Kyle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large and lots of separate areas.
Stayed 7 nights in Apr 2024
Response from Guest Services Management on Apr 24, 2024
Dear Brendan.We highly appreciate the positive feedback and kind review of your stay at our resort, we will continue offering pampering experiences with the best service possible. Thank you for your preference and stay at Royalton Riviera Cancun.Luxury Regards

8/10 Good

Kristina Jennifer

Stayed 7 nights in Apr 2024
Response from Guest Services Management on May 14, 2024
Dear Kristina.We highly appreciate the positive feedback and kind review of your stay at our resort, we will continue offering pampering experiences with the best service possible. Thank you for your preference and stay at Hideaway at Royalton Riviera Cancun.Luxury Regards

10/10 Excellent

Bryanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the hideaway and it was an amazing time. The butlers were excellent and constantly made sure we were okay and didn’t need anything. There was construction going on in the hideaway area but it did not bother us. Overall we had a great time and i would definitely stay there again.
Stayed 4 nights in Apr 2024
Response from Expedia Ambassadors on Apr 20, 2024
Dear Bryanna, We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort. Staff very attentive to all needs and very friendly. Very beautiful resort. Pools/beach were also great. Lots of activities for all ages throughout the day at pool. And live bands and other activities at night. Food was wonderful and reservations were not needed for restaurants. Great gym, tennis, and pickleball courts. Shout out to Willie at bellhop, Maria at checkin, Israel at buffet, and Willfred with Nexus tours for above and beyond hospitality. We will definitely stay with Royalton in the future.
Stayed 7 nights in Apr 2024
Response from Expedia Ambassadors on Apr 20, 2024
Dear Dan We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

4/10 Poor

keonna

Travelled with partner
They placed us in a room overlooking construction. We booked adults only swim out room for privacy. We had other guest swimming and walking in our personal swim out everyday. No privacy. When we called to complain, no one assisted. This continued to happen through out our stay. Our stay was not so pleasant. I would not recommend. We notice that’s people of European decent was treated a lot better than people of another cultures.They were accommodated quickly. We were not.
Stayed 3 nights in Apr 2024
Response from Expedia Ambassadors on Apr 18, 2024
Dear Keonna We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit

4/10 Poor

Alejandra

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Construction was being performed and we where not notified prior.
Stayed 5 nights in Apr 2024
Response from Expedia Ambassadors on Apr 18, 2024
Dear Alejandra. We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, everyone was always so friendly and welcoming. Always attentive to our needs! Hotel is beautiful and has all you need.
Response from Expedia Ambassadors on Apr 18, 2024
Dear Janet We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

8/10 Good

Cameda, Stevenson Ranch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our butler was Fernando he was amazing and planned everything for us
Stayed 4 nights in Apr 2024
Response from Expedia Ambassadors on Apr 15, 2024
Dear Cameda . We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

2/10 Terrible

David

Disliked: Property conditions & facilities
It was under construction
Stayed 4 nights in Apr 2024
Response from Expedia Ambassadors on Apr 15, 2024
Dear David. We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit

2/10 Terrible

Leandra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Expedia Ambassadors on Apr 13, 2024
Dear Leandra. We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the fact that the Hideaway staff was able to fix our room situation.
Stayed 3 nights in Apr 2024
Response from Expedia Ambassadors on Apr 13, 2024
Dear Linda. We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Ki
Stayed 4 nights in Mar 2024
Response from Expedia Ambassadors on Apr 9, 2024
Dear Maggie. We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

10/10 Excellent

aemetrius Faye, Danville

Stayed 2 nights in Apr 2024
Response from Guest Services Management on Apr 29, 2024
Dear guest.We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. Thank you for choosing Hideaway at Royalton Riviera Cancun.Luxury Regards

8/10 Good

Suresh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There is a huge language barrier as many of the questions asked in English were incorrectly answered. The front desk staff was a bit rude and it was quite irritating having staff accost us with time share nonsense within 15 mins checking in. Not to mention the many blatant lies we were told to coerce us into listening to them, I.e vip breakfast and special rewards.They would not take no for an answer. It was disheartening that our first day there was mostly taken up with presentations and numbers being thrown at us when we paid for a full day of relaxation. Imagine the days of awkwardness after when the lobby staff is continuously badgering you as to whether you “took the deal”. We did not spend such a vast fee on vacation for feelings of discomfort. As an international resort, one would imagine that they would cater to all religions and ethnicities. Preparing beef and pork on the same grill as other products intended for consumption should be taken into consideration. There also was a weird smell throughout the resort near the rooms.The grounds throughout the resort especially by the pool are a bit uneven and many times we have tripped as well as seen little kids stumble as well with the random uneven surfaces. We have been to another Royalton and we did not have any of the above issues. The stay would have been better without the time share badgering. We understand you work on commission but practically shoving offers at your guests and nagging is in poor taste.
Stayed 4 nights in Mar 2024
Response from Expedia Ambassadors on Apr 8, 2024
Dear Suresh. We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit

8/10 Good

Cruz

Stayed 4 nights in Apr 2024
Response from Guest Services Management on Apr 29, 2024
Dear Cruz.We are pleased to know that you had a pleasant stay and that it fulfilled your expectations.We will be waiting again for your visit in this, your home in the Mexican CaribbeanLuxury Regards

8/10 Good

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great week @ the Hideaway.
Stayed 5 nights in Mar 2024
Response from Expedia Ambassadors on Apr 6, 2024
Dear Leah. We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

8/10 Good

Tasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, staff are friendly and helpful.
Stayed 4 nights in Mar 2024
Response from Guest Services Management on Apr 4, 2024
Dear Tasha. We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

2/10 Terrible

SIMRAN

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
It was our second time visiting this property. But the experience this time was totally the opposite of last time. Would not come back here and won’t even reccomend.
Stayed 3 nights in Mar 2024
Response from Expedia Ambassadors on Apr 4, 2024
Dear Simran. We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit

10/10 Excellent

Dominque

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that the property wasn’t so accessible. It cost $65 just to get off the resort. The resort was really for an older senior citizen crowd. Not a party resort
Stayed 4 nights in Mar 2024
Response from Guest Services Management on Apr 3, 2024
Dear Dominique. We are sorry to learn our facilities did not live up to your expectations.We appreciate your comments on the areas you think can improve, we will look into that and make sure we deliver consistently excellent services and amenities.We hope that you come back to enjoy another wonderful vacation at our facilities.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice staff and I lot to do during the day and night!
Stayed 3 nights in Mar 2024
Response from Guest Services Management on Apr 3, 2024
Dear Alexis.Thank you for choosing our Royalton Riviera Cancun! We are delighted to hear that you enjoyed our services. Providing excellent experiences for our guests is our top priority, and we're thrilled that our efforts have made your stay memorable.Luxury Regards

2/10 Terrible

Hector

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Britney Spears tu faro güey tu Work On The Light y yo folder en Other Resource
Stayed 6 nights in Mar 2024
Response from Expedia Ambassadors on Mar 31, 2024
Dear Hector. We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit.

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend & I took an impromptu trip & we weren’t disappointed! This resort is absolutely beautiful & their advertisement of “all-inclusive” is not false. You have tons of restaurants to choose from, alcoholic beverages & non, ice cream, & even a coffee shop is all provided. The service was also fabulous, especially our Expedia guide, Ariana Alvarez. She helped us get comfortable, helped us book reservations at restaurants, & has gone above and beyond for any issues we came across, however big or small. We definitely plan on going back for a longer trip next time!
Stayed 3 nights in Mar 2024
Response from Expedia Ambassadors on Mar 29, 2024
Dear Valerie. We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit.

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting chairs at the pool was very hard. There where many pool employees with bags of towels putting them on chairs at about 6:30 AM every day. They would tell people that the chairs are reserved. Most of them are looking for a tip. I refused to tip them because they where very rude. I don't mind tipping for good service and they did not give good service. That needs to fixed.
Stayed 7 nights in Mar 2024
Response from Guest Services Management on Mar 26, 2024
Dear Paul. We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit.

2/10 Terrible

Joniece

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Expedia Ambassadors on Mar 23, 2024
Dear Joniece, family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs.Best regards,

2/10 Terrible

Alex

Disliked: Amenities
This was the worse resort I ever stayed in The staff was bad the room was dirty the guest service was bad the elevator wasn’t working in the escalator was also not working
Stayed 3 nights in Mar 2024
Response from Expedia Ambassadors on Mar 21, 2024
Dear Alex, family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs.Best regards,

10/10 Excellent

Dominique Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. I had a great time at this resort and everyone was so readily available to help which was amazing! Would definitely visit again.
Stayed 2 nights in Mar 2024
Response from Expedia Ambassadors on Mar 20, 2024
Dear Dominique. Thank you for your recent visit. Our staff takes pride on delivering extraordinary services, ensuring our guests satisfaction. Your comment reaffirms their hard work! Thank you for staying at our resort. It would be a pleasure to have you back. Kind regards

10/10 Excellent

Tonya D, North Charleston

Stayed 4 nights in Mar 2024
Response from Expedia Ambassadors on Apr 8, 2024
Dear Tonya. We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

6/10 Okay

Joseph

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Mar 2024
Response from Expedia Ambassadors on Mar 17, 2024
Dear Joseph, family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs.Best regards,

8/10 Good

Damon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Expedia Ambassadors on Mar 14, 2024
Dear guest. Thank you for your recent visit. Our staff takes pride on delivering extraordinary services, ensuring our guests satisfaction. Your comment reaffirms their hard work! Thank you for staying at our resort. It would be a pleasure to have you back. Kind regards

6/10 Okay

Kenya

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property itself is beautiful but I wasn’t too pleased with my room. There were black stains all over the huge mirrors and stains in the jacuzzis. We had the room with the jacuzzi on the balcony and it was extremely small. Our view was horrible and showed the water slides from the other resort and a swamp. I complained about this and was told a supervisor would call me and she never did, as expected. This is an all inclusive resort with beautiful staff but one night I ordered room service and the kitchen staff that called to confirm accused us of having “additional people” in the room because we ordered 3 meals instead of 2. It came across as racist and I was extremely upset but I decided to leave it alone because everyone else was so kind. The drinks are not strong but there are some bartenders that will add more liquor, those the ones you should befriend. (: Other than the room issue and that one staff member, everything else was great. I would stay here again but push for a better room.
Stayed 4 nights in Mar 2024
Response from Expedia Ambassadors on Mar 13, 2024
Thank you for your feedback, it is hard to know that your vacations were not the best experience due to the considered points, we will attend each of them to fix all these concerns. We hope that you will soon allow us to enjoy a vacation at Hideaway at Royalton Riviera Cancun.Luxury Regards

8/10 Good

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had a great stay. There were some minor flaws but that wasn’t severe enough to change the overall experience. Staff is great. Flaws consist of the drinks being watered down, the buffet options are limited and not very good and had a bit of an issue during check in due to booking a king bed room and not being available so was given a double bed room. They tried to resolve the issue by providing the option to switch rooms to a king bed room half way through the trip. The swim out was great though with good water temp and super clean
Stayed 4 nights in Mar 2024
Response from Expedia Ambassadors on Mar 13, 2024
Thank you for your feedback, it is hard to know that your vacations were not the best experience due to the considered points, we will attend each of them to fix all these concerns. We hope that you will soon allow us to enjoy a vacation at Hideaway at Royalton Riviera Cancun.Luxury Regards

6/10 Okay

charity

Travelled with family, Travelled with partner
Liked: Amenities
We had a swimout room and the mosquitoes were horrible. The room also had a stale smell that was never rectified though we complained several times and it stayed in our clothing once we left. The linen needed to be changed several times as each time they changed something was stained or spotted. Overall the stay was ok, but I would not stay at this resort again.
Stayed 5 nights in Mar 2024
Response from Expedia Ambassadors on Mar 11, 2024
Thank you for your feedback, it is hard to know that your vacations were not the best experience due to the considered points, we will attend each of them to fix all these concerns. We hope that you will soon allow us to enjoy a vacation at Hideaway at Royalton Riviera Cancun.Luxury Regards

10/10 Excellent

Bobbie Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our butler, Angel was outstanding. Beautiful beach. The staff made hanging around the pool so much fun. The restaurants were very good, especially Armadillo, Hunter, and Dorado.
Stayed 5 nights in Mar 2024
Response from Expedia Ambassadors on Mar 10, 2024
Dear guest. Thank you for your recent visit. Our staff takes pride on delivering extraordinary services, ensuring our guests satisfaction. Your comment reaffirms their hard work! Thank you for staying at our resort. It would be a pleasure to have you back. Kind regards

10/10 Excellent

Kylie Rose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service, staff was awesome everywhere.
Stayed 5 nights in Mar 2024
Response from Expedia Ambassadors on Mar 9, 2024
Dear guest. Thank you for your recent visit. Our staff takes pride on delivering extraordinary services, ensuring our guests satisfaction. Your comment reaffirms their hard work! Thank you for staying at our resort. It would be a pleasure to have you back. Kind regards

8/10 Good

Caitlin Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room and service were absolutely amazing.
Stayed 5 nights in Mar 2024
Response from Expedia Ambassadors on Mar 9, 2024
Dear guest. Thank you for your recent visit. Our staff takes pride on delivering extraordinary services, ensuring our guests satisfaction. Your comment reaffirms their hard work! Thank you for staying at our resort. It would be a pleasure to have you back. Kind regards

10/10 Excellent

Tonya, Cincinnati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property at Royalton Riviera Hideaway in Cancun was was really nice. There was plenty of entertainment and things to do. The staff was excellent. The only downfall was I wasn't prepared for the mosquitoes. Please bring insect repellent and alcohol. I do recommend the resort.
Stayed 4 nights in Mar 2024
Response from Expedia Ambassadors on Mar 6, 2024
Dear guest. Thank you for your recent visit. Our staff takes pride on delivering extraordinary services, ensuring our guests satisfaction. Your comment reaffirms their hard work! Thank you for staying at our resort. It would be a pleasure to have you back. Kind regards