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Reviews of Hotel Villa Florida

3.5 out of 5
Hotel Villa Florida
Boulevard Atlixcayotl No. 1100, San Andrés Cholula, PUE

Reviews

8.6

Excellent

Rating 10 - Excellent. 166 out of 347 reviews" "
Rating 8 - Good. 127 out of 347 reviews" "
Rating 6 - Okay. 36 out of 347 reviews" "
Rating 4 - Poor. 10 out of 347 reviews" "
Rating 2 - Terrible. 8 out of 347 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Araceli

Stayed 3 nights in Dec 2023

2/10 Terrible

Luis

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The installation is old. One telephone does not function The water spill out of the bathtub The tv is not a smart
Stayed 3 nights in Oct 2023

10/10 Excellent

John

Travelled with partner
Liked: Staff & service, property conditions & facilities
Property is nice good value little older, but perfect for the price point. Breakfast is a little confusing. They do give you breakfast but it’s not the whole Buffay and there’s a nice pool a hot tub and your century link located to the local area easy walking or Uber or cabs anywhere
Stayed 1 night in Sep 2023

10/10 Excellent

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I only speak English and front desk is able to accommodate me. Great front desk crew rooms are big and spacious. Only thing lacking is smart TVs.
Stayed 1 night in Sep 2023

8/10 Good

Benjamin, Omaha

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It was hot, no fans or air conditioning And no screens on windows to leave them open
Stayed 1 night in Aug 2023

4/10 Poor

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotek requires mantenance and the service needs to be certainly improved
Stayed 3 nights in Jul 2023

8/10 Good

MARTHA G

Stayed 1 night in Jul 2023

10/10 Excellent

Ricardo

Stayed 1 night in Jun 2023

10/10 Excellent

Richard

Stayed 2 nights in Mar 2023

10/10 Excellent

Richard

Stayed 1 night in Mar 2023

8/10 Good

Ramiro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice a little old construction but nice friendly and safe, yummy breakfast

4/10 Poor

Margot Gabriela Rincón

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
El bellboy mandó a mi padre de 82 años a estacionar el coche cuando apenas estábamos haciendo el check in para que no estorbara y en el estacionamiento no lo dejaron entrar porque no tenía habitación asignada. No nos dieron habitaciones juntas como lo solicité semanas antes a pesar de reservar y pagar con mucha anticipación ( mis padres tienen más de 80 años y no pude estar cerca para ayudarlos). La comunicación entre habitaciones deshabilitada. Alberca fría. Cuartos sin suficientes toallas. Personal de restaurante muy desatento. 40 minutos para que me subieran toallas al jacuzzi. Solicité hablar con gerente y nunca pude hacerlo porque no estaba y nunca me llamó cuando regresó.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel to stay
Stayed 5 nights in Nov 2022

10/10 Excellent

Ivy

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The staff was friendly; very clean; great breakfast buffet, included with stay. Convenient for shopping; business and other restaurants
Stayed 1 night in Oct 2022

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly services. Good location. Good food. Clean and comfortable suite and beds. Very nice place to stay.
Stayed 4 nights in Jun 2022

8/10 Good

Gilberta

Disliked: Cleanliness, staff & service
Trate de reservar por teléfono pero la que atendió fue muy grosera. Al final reserve por línea.. el cuarto estuvo bien solo no hubo toallas chicas y a cortina de el baño no estaba bien puesta el agua se tiro mucho de la bañera. Lo demás . Reserve 2 cuartos con cama doble éramos 5 aun así me cobraron extra por la 5 persona no se me hizo justo
Stayed 1 night in May 2022

6/10 Okay

David

Stayed 1 night in Mar 2022

10/10 Excellent

Federico

Stayed 1 night in Mar 2022

8/10 Good

Gilberta

Travelled with family
Nice place
Stayed 1 night in Oct 2021

2/10 Terrible

Alberto

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Poor maintenance
Stayed 3 nights in Sep 2021
Response from VFP on Oct 1, 2021
Gracias por sus comentarios, estaremos al pendiente de nuestras instalaciones. Esperamos tener la oportunidad de que nuevamente nos visite.

2/10 Terrible

Ramon vazquez

Stayed 1 night in Sep 2021

6/10 Okay

Enrique

Disliked: Cleanliness
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

Cathy, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
It is right next to Walmart and Starbucks. Great breakfast buffet for around 6 dollars. I would stay there again.
Stayed 4 nights in Nov 2018

6/10 Okay

Jeffery Dale, Florida

Nothing special.
Was reservation mix up with Hotels.com. Locked us out of our rooms until I gave deposit with my credit card. Very steep ramp to access parking garage. Restaurant only offered buffet. No a la carte. Buffet was completely picked over by 7 pm. Breakfast buffet was similar. Room was clean and reasonably comfortable. Booked smoking room and was told property is non smoking upon arrival. Would not have booked this property if I had known.

8/10 Good

Emma, USA

Liked: Cleanliness, staff & service
Neighbor building under construction
I have stayed in this hotel in several occasions, but during this visit (July 2013) a building next door is under construction. So expect noises during the day or ask for a room on the other side of the construction site (odd-numbered rooms). If you will not spend much time in the room would have no problem with the noise level.
Response from Gte Ventas on Apr 21, 2015
Thanks for your comments, the building is already finished, so will be very nice that you come to visit us without noises.

8/10 Good

Guy, Quebec, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place...
Conveniently located close to a major shopping center, coffee shops and accommodation stores, this affordable and confortable hotel is a good choice while in Puebla. The trip downtown takes between 15 - 20 minutes.
Response from Sales Manager on Apr 21, 2015
Thanks for your comments, see you soon

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las camas requieren cambio Pero todo muy bien
Stayed 1 night in May 2024

10/10 Excellent

fabiola

Stayed 2 nights in Apr 2024

10/10 Excellent

Juan Garcia

Stayed 2 nights in Apr 2024

6/10 Okay

Milton Carlos

Stayed 3 nights in Mar 2024

10/10 Excellent

JUAN PABLO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación estratégica
Stayed 1 night in Mar 2024

6/10 Okay

Ana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Internet muy malo.
Stayed 2 nights in Mar 2024

10/10 Excellent

MERCEDES

Todo bien gracias
Stayed 3 nights in Mar 2024

10/10 Excellent

Ernestina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi favorito en Puebla
Stayed 1 night in Mar 2024

10/10 Excellent

Odalis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Mar 2024

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias por la atención
Stayed 2 nights in Mar 2024

10/10 Excellent

MERCEDES

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien
Stayed 1 night in Mar 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Me gusta
Stayed 1 night in Feb 2024

10/10 Excellent

Karla

Stayed 1 night in Jan 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Feb 2024

10/10 Excellent

Ernestina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
el acceso al estacionamiento es difícil, cuesta trabajo alcanzar el boton de comunicacion para que nos abran.
Stayed 3 nights in Jan 2024

10/10 Excellent

ELBA ROCIO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Creo que hay que mejorar el servicio del Restaurante, hay cosas en la carta que no tenían, el menú del desyauno americano podría ser variado, una sonrisa del personal que atiende no estaría demás
Stayed 2 nights in Jan 2024

6/10 Okay

Blanca Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

José Manuel Castillo

Liked: Cleanliness, staff & service
Sin valet parking almohadas duras y colchones necesitan reemplazo
Stayed 2 nights in Jan 2024

10/10 Excellent

NORMA IDALIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusta su atención,servicio. Es un lugar limpio y seguro. Su estacionamiwnto es seguro. No le encuentro nada negativo
Stayed 2 nights in Jan 2024

8/10 Good

Marco Antonio

Stayed 1 night in Jan 2024