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Reviews of Hotel San Pedro

3 out of 5
Hotel San Pedro
Av 2 Oriente #202, Centro Histórico, Puebla, PUE

Reviews

7.2

Good

Rating 10 - Excellent. 65 out of 273 reviews" "
Rating 8 - Good. 91 out of 273 reviews" "
Rating 6 - Okay. 63 out of 273 reviews" "
Rating 4 - Poor. 28 out of 273 reviews" "
Rating 2 - Terrible. 26 out of 273 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

JUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusta la arquitectura antigua colonial
Stayed 3 nights in Aug 2023

10/10 Excellent

Elias

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and courteous
Stayed 3 nights in Jun 2023

10/10 Excellent

Delia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Restaurant staff was not great at all, they made us wait 20 minutes before taking our drink order when there were only 2 tables for them to serve, ours and another
Stayed 1 night in Jul 2022

6/10 Okay

Feliciano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the rooms you could hear everything from the next room and when we checked in the gentleman was very rude
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
historical
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is in desperate need of basic repairs and upgrades throughout. It is dirty, loud, uncomfortable and the personnel was inadequate and unprofessional. I had numerous complaints which were ignored: room with no air conditioning; pool remained open until 10:30 pm even though it was supposed to be closed at 9:00 pm.:
Stayed 3 nights in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel
Lovely hotel in the center of Pueblo! Conveniently located and easy walking distance to zocalo. They are doing a great job in this difficult time of COVID!
Stayed 2 nights in Oct 2020
Response from . on Nov 3, 2020
we hope to see you soon , thank you

10/10 Excellent

Salvador

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I honestly loved this hotel
I loved everything about this hotel! with so many restaurants literally around the corner from it and a Starbucks across the street, I highly recommend it. the room was very spacious had a cute balcony view, the jacuzzi tub was a big plus as well . The pool was at a great temp. And the restaurant was really good with affordable prices I recommend the chilaquiles. I plan On going back one day just to stay here again lol
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location! The hotel is close to everything. I would go back to this hotel anytime!
Stayed 2 nights in Jul 2019

2/10 Terrible

Brissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
The first night at 1 am we had to change rooms because the air conditioning was not working, for the next night we changed rooms again because we did not have electricity, for the third night they almost changed us again because the TV did not work but We decided not to change because we were tired of changing so much, I decided to rent one more night and pay at the hotel and after so many inconveniences they were charging us double the night from Saturday to Sunday without respecting that we had already paid for 3 previous nights
Stayed 3 nights in Jun 2019
Response from Ventas on Jun 27, 2019
Gracias por sus comentarios, daremos seguimiento a sus comentarios para tener una mejor atención en su próxima visita.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
The location was excellent but the hotel was not as expected. The bathroom smelled terrible and we were moved to another one that had the same smell but the smell was not as strong. The second room did not have a blow dryer and one of the toilet papers had a big stain. I put it aside so it was changed. The next day we left and came back at 5 pm and the room was unmade. It took 2 phone calls to get someone to clean it. And the stained toilet paper was left again.
Stayed 2 nights in Feb 2019
Response from ventas on Feb 6, 2019
We regret the inconvenience presented during your stay, we continue working to improve your next visit

6/10 Okay

Rosebel, Los Angeles

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
My parents have been staying at this hotel for the last few years. This was my first time at this hotel and I was not impressed. The bathroom has no exhaust so when I took a nice hot shower, the steam created a very slippery floor in the bathroom. There were some lightbulbs missing. The shower flooded while I was taking a shower. There was one night when loud music was playing somewhere in the hotel until past 2300 then you could hear everyone still screaming outside. On the bright side, the location was excellent, the room was nice and clean and staff were very attentive and helpful.
Stayed 3 nights in Jan 2019
Response from Ventas on Jan 17, 2019
Gracias por sus comentarios, los tomaremos en cuenta para brindar una mejor atención en su próxima visita. Saludos!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
All good loved the location recommended it to friends great service very helpful staff
Stayed 1 night in Dec 2018
Response from Ventas on Jan 6, 2019
Muchas Gracias por su visita.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
They don’t have heaters, in winter is cold. Is an old hotel and is not reformed.
Stayed 1 night in Dec 2018
Response from ventas on Dec 26, 2018
WE LATE THE DISADVANTAGES, WE WILL TAKE INTO ACCOUNT YOUR COMMENTS SO THAT THE AIR FUNCTION PROPERLY.

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Nice comfy hotel best thing location near el zocalo restaurants,coffee shop,xoxo,just perfect...
Stayed 7 nights in Nov 2018
Response from VENTAS on Dec 5, 2018
Apreciamos sus comentarios y esperamos su próxima visita.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from EJECUTIVA DE VENTAS on Nov 11, 2018
GRACIAS POR SU VISITA

8/10 Good

kyra

Liked: Staff & service, property conditions & facilities, room comfort
nice hotel would stay again
The hotel is centrally located a block from zocalo - we were not aware but they are doing major remodel during our stay so we ended up moving rooms. I would double check if they are done with remodel before you book if that matters to you. We spent most of the day out exploring so it was ok for us.
Stayed 3 nights in Sep 2018
Response from EJECUTIVO DE VENTAS on Oct 2, 2018
Thank you for your comments, we invite you to come back and appreciate the complete remodeling, where we implemented a dome for more care of the garden, elevator and hotel areas.

8/10 Good

kyra

Liked: Cleanliness, staff & service, room comfort
Great location
This hotel it's close to everything but they were remodeling while we were there I'm sure it will be gorgeous when they're done so you might check and make sure they're done remodeling if you mind the noise they really tried to keep it after 8 in the morning and done by 6 at night
Stayed 4 nights in Sep 2018
Response from EJECUTIVO DE VENTAS on Sep 18, 2018
Thank you for your comments and we hope to return soon and appreciate the remodeling of the San Pedro Hotel, we will be glad to welcome you again

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Hotel Experience
My experience at this hotel was very poor. First of all the pool area was under construction. Therefore, it wasn't open until 4pm and it only remained open for a couple hours. Also there was yellow tape all around their lounge area by the pool which didn't make me feel safe at all. Moreover, their hot tub wasn't even working. Later when we decided to got to the rooftop, this area was a joke. It was under construction an not available for the public which their website doesn't inform you of. To top it off our room smelled terrible and when I went to the front desk to ask if I could be moved to another room, the front desk agent agreed to do so but they placed me in a room that didn't have a working A/C unit and I was simply told I would have to use a fan. Also when I asked about the rooftop, the front desk agent said that it was Orbitz fault for not having it listed as under construction, but he claimed that this was stated clearly on their website which was a lie. When I pulled up the website the front desk agent changed his answer and said that in order to get specifics about the hotel we would have had to make the reservation directly with the hotel over the phone. Lastly, we were woken up around 7am by the noise of construction within the hotel. Overall, this hotel is a joke and this has been one of the worse hotel experience I've ever had.
Stayed 1 night in Jul 2018
Response from Reservaciones on Aug 3, 2018
We regret the bad experience and we wholeheartedly thank you for the comments that you made us, what we want least is that you have a bad impression of the Hotel, since we like to work together, however we will take into account the areas that you mention in your Comments, you can be sure that we will follow up on your observations in a timely manner. Your comment has already been shared with the general management and they are aware of the situation, so we will work constantly on what is required, hoping that your next visit will be better for you and us.

2/10 Terrible

Leonel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
This place its totally bad they have a bad smell in all rooms... They dont have Heter too And its under construccion
Stayed 5 nights in Dec 2017
Response from Gerente General on Dec 30, 2017
I send you a warm greeting from Hotel San Pedro Puebla, Mexico. I thank you for taking the time to provide us with your valuable comments. Please accept my apologies for the inconvenience and disappointment. It is through constructive criticism like yours that we have been able to investigate and take the necessary steps to ensure that such situations do not recur. I hope to welcome you again, to restore your confidence in us. Sincerely,

8/10 Good

Kenia, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, close to the plaza
Everything was great, location, prices, except not hot water it was just warm
Stayed 1 night in Nov 2017
Response from RESERVACIONES on Nov 16, 2017
Apreciable Huésped; Gracias por tomarse el tiempo para escribir acerca de su experiencia en Hotel San Pedro. Utilizaré su retroalimentación para poder continuar proporcionando la mejor estancia posible y la compartiré con mi equipo de trabajo. Todos los comentarios nos ayudan a seguir mejorando día a día. Espero que usted considere nuevamente nuestro hotel como su elección de alojamiento durante sus viajes a Puebla.

6/10 Okay

Sandi, MARIPOSA Ca

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Girls trip for dia de los muertos
We stayed in this hotel in January and liked it so much we came back. it seemed to have lost a little luster in the last 10 months - not related to minimal earthquake damage (no elevator).
Stayed 6 nights in Oct 2017
Response from Gerente General on Nov 21, 2017
Thank you very much for your kind contribution! Without a doubt, the fact that travelers as experienced as you give us this kind of comments is priceless! Puebla and Hotel San Pedro undoubtedly await you with open arms.

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in the middle of Puebla
We loved the Hotel. Perfect location good sizes rooms and the balcony was great.
Stayed 1 night in May 2017

4/10 Poor

Manny, Texas

Liked: Room comfort
Disliked: Property conditions & facilities
Hotel is located a block from zocalo and Cathedral
Hotel is on a great location. It just depends what you want. If you are on s budget, and want to stay on a decent hotel, San Pedro is the answer. Price is excellent. The hotel is a bit run down, owners obviously have not taken care of the place. There are towels left on the hallways for days. The main areas: lobby, restaurant, and pool are clean. The rooms are spacious, we had two beds and connecting rooms which we needed. Clean room, outdated tv, but functioning wifi a plus! The bathroom is another story, it is old, poorly maintained in urgent need of a renovation. But everything worked, we had hot water. Bottomline is price and what you are willing to sacrifice. The hotel has free parking and the garage attendants are the ones who are amazing. The people at the restaurant are also very attentive, unfortunately it takes forever to get your meal, and it does not come out together for the whole table.
View from our window
Shower

6/10 Okay

Verified traveller

Liked: Staff & service

8/10 Good

Guadalupe, Beltsville, United States of America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, reasonably priced, walking distance
Very nice place, the only complaint is people screaming at early morning, other than that, I will recommend this hotel

6/10 Okay

Julio

Liked: Cleanliness
Disliked: Staff & service
Needs more welcoming service.
The peiple in the reception desk lack welcoming manners. Very cold reception desk. AC wasn'nt working. We were told for 3 days that it would be back and only worked for a couple of hours. Lots of mosquitos. Good location cleaning crew was nice.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Restaurant staff was attentive and quick. Receptionists were helpful. Nice pool area. Wasn't impressed with the room. A bit dirty. Bathroom tiles had stains. Bathroom light was coming off from the ceiling.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Horiffic
When we arrived and checked in the staff were very nice and friendly. But they neglected to inform us of the problems the hotel was experiencing with the plumbing. Two of the rooms had no water and the other the sewerage wreaked the room. We returned to the reception to complained and met a couple checking out because they had no water for two days. The clerk did not want too cancel our reservations because it was booked by expedia but the Manager came to our assistance and explained to expedia the problems the hotel was experiencing and the hotel cancel as well as expedia. It's eight at night in Puebla Mexico with no where to stay for 6 adults and four children.

2/10 Terrible

Lucy from LA

Disliked: Staff & service, property conditions & facilities, room comfort
Noisy hotel. Bad service all around
Very rude front desk personnel. Took 2 hours to get my room clean. No pool service and only one server. AC not working in room. Sewer smell in room 322. Pool hours not honored so loud guest late into the night. Pool is filthy.
Response from Gerente General on Apr 17, 2016
Dear customer, thank you has taken your valuable time to provide your valuable comments , receive my most sincere apologies for the bad times we did happen , accept to repair the damage by our team , and to achieve their trust in us .

6/10 Okay

Carlos, San diego, California

Disliked: Cleanliness, property conditions & facilities
One day hotel only
Shower & toilet were dirty and falling apart. Towels and bedding sheets were old. The bathroom smell like drainage the entire stay. I wouldn't recommend this hotel for more than one day.
Response from Gerente General on Jun 18, 2016
Dear customer, receive our sincere apologies for the bad times we did happen , we have taken necessary for this event does not happen again measures , accept to repair the damage by our team , and to achieve their trust in us .

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Kimberly, West Des Moines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puebla, Mex
We loved the oversize bed and room view. The food a music for breakfast was excellent. Thanks for the accomodations!

8/10 Good

Sean, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expat road trip
Overall, the hotel is great. I would say good value for the price. I did not have a chance to see the terrace like I had wanted but the pool was clean and I got in even though it was raining. The shower was not big enough for 2 people but we made it work. The AC worked very well. It is very close to the Zocalo which has some great restaurants. I would recommend this hotel to others.

6/10 Okay

Shelley, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
May 2015
Great location, pool side room was very noisy and pool staff allowed kids to stay swimmimg past pool closing time even after I complained. Very noisy. Hard bed. Day staff were great

10/10 Excellent

donald, Lima, Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway in Puebla
Great place for a business meeting or even a couple getaway. While it is in Puebla, you would never know that you are in the city. The hotel is a beautiful hacienda with large trees and immaculate gardens. I have stayed here many times and always found the service to be excellent.

6/10 Okay

Fred, Clackamas, OR

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location but bad choice.
Service was good. Room was much smaller then appeared in pictures. What kind of wide angle lens did they use to give that optical illusion. The bath room smelled of sewer because they did not properly plumb the shower (not unusual in an old Colonial) or sink ( a very easy fix.) The beautiful blue pool you see in the photos has a scary green tint and dirt floating on top.

8/10 Good

Joseph, Medina, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed San Pedro Hotel and location.
We spent several days including Good Friday at the San Pedro Hotel and found it comfortable, clean and the entire staff to be very helpful when needed. The location in relation to the main square and other historic sites was a very short walk. If I had to complain about anything, it would be noise. Our room was adjacent to the pool and it can get noisy if your there during the day. My wife and I were both sick one day so that would be our only reason to be in during the day. Our son had a room facing the street and he had a trumpet player outside his room on the street. Other than that, I would not hesitate to stay there again. Really enjoyed Puebla!

8/10 Good

Randolph, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posada San Pedro - it's fine, but...
Posada San Pedro is centrally located, one block from the Zocalo. Built in 1542, remarkably well preserved for it's age, yet a bit dated by today's standard. The pool is more of a wading pool than a swimming pool. During the day they play a local pop music radio station throughout the hotel. Mercifully they turn it off at night. All in all it's fine, though there are numerous hotels in the area that I can only imagine would be better. We had a good time but I would not stay there again. Fine for the price.

2/10 Terrible

JNPJ, ALTADENA CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!!!!!!!
WORST HOTEL STAY EVER! I BOOKED 2 JUNIOR SUITS AND THEY TRYED TO GIVE ME BASIC ROOMS AFTER COMPLAINING THEY GAVE ME THE JUNIOR SUITS I HAD RESERVED , I TRAVEL AT LEAST 4 TIMES A YEAR AND HAVE NEVER HAD SUCH A HORRIBLE EXPERIENCE . THIS HOTEL SHOULD BE CONSIDERED A MOTEL . ROOM SMELLED LIKE MOLD, JACUZI HAD CRACKS AND FELT LIKE IT WAS GOING TO COLLAPSED RIGHT UNDER YOU, BUILDING NEEDS CONSIDERABLE AMOUNT OF REPAIR AND MAINTENANCE. IT TOOK STAFF TWO DAYS TO OPEN THE SAFE IN THE ROOM AND ONLY BECAUSE MY HUSBAND AND I KEAPT CALLING RECEPTION EVERY 10 MINUTES THE 2ND DAY. WOULD NOT RECOMMEND THIS HOTEL TO ANYONE NOT EVEN MY WORST ENEMY.

10/10 Excellent

Francisco, El Paso, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
It was a very nice experience!

10/10 Excellent

Diane, Rockford, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location close to the zocalo (square)
Very friendly and helpful staff. The location was perfect, one block from the huge square and walkable to everywhere in the historic center.

8/10 Good

Carlos F, Veracruz

Liked: Cleanliness, property conditions & facilities, room comfort
Besides that very good
Only for parking the car the man was very rude

10/10 Excellent

A.G., wilmington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Just a great stay in mexico

8/10 Good

Antonio Gonzales, Wilmington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great time
Nice hotel near zocolo

2/10 Terrible

The One Jesus Loves

Liked: Staff & service
Disliked: Cleanliness, room comfort
MAYBE GOOD WHEN IT WAS NEW, BUT TODAY IT IS HORRIBLE!
I am very careful to read the reviews to make my hotel accommodations, and I was very surprised to see the glowing reviews of this hotel because frankly I cannot imagine it even having ONE STAR. If sleep is important to you, than you definitely need to book somewhere else. I never have problems sleeping, thank GOD! but the noise was excessive (inside the hotel) and as though that were not enough the beds were so hard that my whole body was in pain as a result. I do like firm beds but this was a very hard bed, not firm. After the first night I thought i had injured my ribs, which became amusing because of course I had not but the pain was ridiculous. The bathroom was dirty and even after the room was "cleaned" the bathroom remained dirty. I had to wash the sink because it was unacceptable to have it like that. The shower area had mold both on the walls and corners of the floor. In my opinion bleach would have removed most of it and at least made it less obvious. The towels were absolutely disgusting, they were gray when they should have been white. It was really very uncomfortable to dry my face with them seeing how dingy they were. The pool area, I must mention, was glorious and the people that work there were very wonderful but unfortunately it does not compensate for the state in which this hotel is in. With as many hotels as there are in Puebla and many beautiful ones, there is no need to stay here. Avoid it because it is simply not worth it. I would not even give it one star but the rating does not allow me to do so. May your journey be glorious! Puebla is amazing!!! and the churches are slices of heaven! Enjoy!

6/10 Okay

IMAR, UK

Liked: Cleanliness, property conditions & facilities, room comfort
ok hotel
We choose this hotel because it had an outdoor heated pool and a Jacuzzi but neither of them were working so the extra money we paid was useless...Also at check in they had not yet received our hotels.com booking which made the check in a longer than expected process. Same at check out, they were looking for how much they should charge us and had to prove that the hotel night was prepaid. Breakfast that was included was simple and ok but with only 2 choices. There was a band playing for breakfast which was nice but a bit on the loud side. Did appreciate on site free parking. Staff is nice and helpful even though they were confused due to the fact that they had not received the booking. Overall the hotel itself is quite nice - old building - but do not stay by the staircase and I would recommend last (4th) floor as noise insulation is not good!

10/10 Excellent

Bryan, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puebla visit
My first time visiting Puebla and it is definitely a positive experience. The location and the upgrading of such an old place exceeded my expectations. The staff was always friendly and ready to be of help all the time. Many countries, cities and hotels I have stayed over the years and I would recommend Hotel Posada San Pedro. Thank you for the fond memories. ..... Vistor from Los Angeles