We stayed in Room 1, first floor, at the beginning the hotel seems like everything we saw in the pictures. but once inside in the room it was a different experience. The minibar keep making a weird loud noise every so often and during the day time we didn't notice because we were out and about the whole day. But at night when we were getting ready to sleep; We noticed the noise and it was hard to sleep, not good for a "SPA Hotel".
The roof of the room is wood without any kind of insulation and you can hear the people on the second floor walking, talking, etc, again not good for a "SPA Hotel"
During the 5 days I stayed The water for the shower never got hot, the best day the water was at room temperature, not hot but, at least, not cold.
I scheduled one of the services from the Hotel and I told them that I would confirm during the day of the service and they agree, "No Problem" they said. Saturday, the day of the service, due to traffic issues in Puebla, I called to re-schedule but they told me that the service I requested was not available on Sundays and that they will have to charge me a small amount for cancelling. The bad part came when I did the check out they gave me the full cost of the service, when I asked why, the manager told me that it was a company policy and that he couldn't do anything about it. However the charge was not in my receipt and when I requested it, he game me a hand written receipt.
The food in the menu is limited and nothing extraordinary.