Hallway

Reviews of Economy Inn

2 out of 5
Economy Inn
3206 East Cumberland Road, Bluefield, WV

Reviews

7.2

Good

Rating 10 - Excellent. 113 out of 370 reviews" "
Rating 8 - Good. 119 out of 370 reviews" "
Rating 6 - Okay. 53 out of 370 reviews" "
Rating 4 - Poor. 43 out of 370 reviews" "
Rating 2 - Terrible. 42 out of 370 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Alan Roy

Liked: Cleanliness, staff & service
I was in an building that was kind of "off-site" from the lobby/main building - located behind what looked liked an out-of-business commercial building. A bit weird but not bad except if I needed anything I had to go to the main building (and you could try to access the neighbor's wi-fi network "gang shiX" (I substituted the "X" - really, but if that was the only internet issue it would be great, see below.) The MAIN AND BIGGEST ISSUE - WI-FI WAS ALL BUT NON-EXISTENT!!! Their menu of possible wi-fi "stations" as over a dozen....and NONE worked even with the password (staff helped once and that lasted for part of one night). Here is the thing: Overall, the hotel is very good for its price despite the weird "ghetto" building (private though) - and some people travel to get away from technology ties to community, however MANY want and/or require internet access. For me - it was for my job and family. I would only return to this hotel (and I would) if it gets reliable internet access for guests. It is 2024....I am surprised I have to point out this issue.
Stayed 2 nights in Mar 2024
Response from jd on Mar 31, 2024
sorry for inconvenience for internet front desk help you after the internet was working but midnight heavy heavy windy this area tv and internet is wireless and it goes in and out first night you complained after two days you checked out between you never complained....mg

8/10 Good

Jon

Stayed 1 night in Mar 2024
Response from jd on Mar 31, 2024
thank you for review

10/10 Excellent

Chanda

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Feb 2024
Response from jd on Feb 20, 2024
thanks for review...

8/10 Good

joachim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Quiet
Stayed 1 night in Feb 2024
Response from jd on Feb 17, 2024
thanks for review. mg

8/10 Good

Dianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place for the price.
Stayed 1 night in Jan 2024
Response from JD on Jan 30, 2024
THANK YOU VERY MUCH FOR THE REVIEW AND THE FRONT DESK ACCIDENTLY CHARGED AGAIN WE REFUNDED BACK TO YOUR ACCOUNT VERY SORRY

6/10 Okay

Randy

Stayed 1 night in Dec 2023
Response from jd on Dec 23, 2023
thanks...mg

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good WiFi but area around motel a bit dismal
Stayed 1 night in Dec 2023
Response from mg on Feb 20, 2024
thank you for your review this is our goal we like our customers to be very happy!!

8/10 Good

Jackie

Travelled with family
Sorry had to leave early trouble back home
Stayed 1 night in Nov 2023
Response from mg on Nov 19, 2023
Thank you for taking the time to review your stay with us and I appreciate that!!

10/10 Excellent

Ippuna

Stayed 1 night in Nov 2023
Response from jd on Dec 23, 2023
thanks....mg

10/10 Excellent

Faith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from jd on Nov 14, 2023
thank you for your review this is our goal we like our customers to be very happy,,,,,,,mg

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of room in the 3 bed configuration. The carpet was very nice, seemed new.
Stayed 2 nights in Oct 2023
Response from MG on Oct 31, 2023
Thank you for taking the time to review your stay with us and I appreciate that!!

8/10 Good

Kevin

Stayed 1 night in Oct 2023
Response from MG on Nov 12, 2023
Thank you for taking the time to review your stay with us and I appreciate that!!

2/10 Terrible

Charles

Disliked: Cleanliness, amenities, property conditions & facilities
Room very spacious. Bathroom sink countertop needs to be bigger for all the personal hygiene items. The channels were limited or did not get as advertised. The bed had bed bugs. They gave me another room but didn't refund my room. The other room windows leaked onto the carpet. Not noticeable unless walking in that area of the room. Also, the coffee pot was broken. I would give them a better rating if the staff was more attentive to conditions of rooms.
Stayed 2 nights in Oct 2023
Response from MG on Oct 31, 2023
appreciate that!!

8/10 Good

david

Stayed 1 night in Oct 2023
Response from GM on Oct 29, 2023
Thank you for taking the time to review your stay with us and I appreciate that!!

10/10 Excellent

Jessica

Stayed 1 night in Oct 2023
Response from gm on Oct 29, 2023
Thank you for taking the time to review your stay with us and I appreciate that!!

2/10 Terrible

Terry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was a dump. The room they tried to give us had old tires piled up by it. We didn’t even stay and lost all our money. Shame that it was even on hotels.com. Truly a pig sty. Makes me reconsider using this website again.
Stayed 1 night in Sep 2023
Response from JD on Sep 4, 2023
YOU DONT COME TO HOTEL LAST MINUTE CALLING FOR CANCELLATION, FRONT DESK TELL YOU MANAGER WILL CHARGE ONE NIGHT CANCELLATION FEES. YOU NOT CHECK IN ROOM WHY GIVE REVIEW ? .......MG

8/10 Good

Eli

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from MG on Aug 27, 2023
hi,Thank you for taking the time to review your stay with us and I appreciate that!!thank you,

6/10 Okay

Kevin

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Never again
Let’s just say I spend about 25 nights a year in hotels. This might be the lowest of them all. The condition of the property is horrible. The finish work is nonexistent. The only thing I can say good about it is the linens and towels and basic living area was clean. If ownership or management reads this, please take this as a sign that you need to go through each and every unit and finish it. Also, the exterior is horrible. Also, if you don’t like to hear footsteps of people walking above your head, do not stay on the ground floor.
Stayed 1 night in Aug 2023
Response from MG on Aug 24, 2023
Thank you for taking the time to review your stay with us and I appreciate that!!

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from jd on Sep 5, 2023
thanks for review.....mg

8/10 Good

Cassidy

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Convince
Stayed 1 night in Jul 2023
Response from jd on Aug 13, 2023
THANK YOU,,,,,,mg

8/10 Good

Richard

Stayed 1 night in Jul 2023
Response from jd on Aug 14, 2023
thanks for review..mg

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from jd on Jul 24, 2023
if your any comment to be fine, thanks for review. mg

10/10 Excellent

Hengrui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from jd on Jul 18, 2023
thanks for stay at economy inn bluefield.wvvery appreciate your review my best tray guest very happy.....mg

8/10 Good

Kathleen

Stayed 1 night in Jul 2023
Response from MG on Jul 16, 2023
Thank you for taking the time to review your stay with us and I appreciate that!!

10/10 Excellent

Monica

Stayed 1 night in Jul 2023
Response from mg on Aug 3, 2023
Thank you for taking the time to review your stay with us and I appreciate that!!

10/10 Excellent

Jay and Katrina

Stayed 1 night in Jul 2023
Response from MG on Jul 26, 2023
Thank you for taking the time to review your stay with us and I appreciate that!!

8/10 Good

Noel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very clean, and the staff were very friendly. Just don't get the room next to the office, Thier bell when they open the door will wake you up. Besides that, it was good.
Stayed 2 nights in Jun 2023
Response from jd on Jul 5, 2023
thanks for review....mg

2/10 Terrible

Jerry

Stayed 1 night in Jul 2023
Response from JD on Jul 24, 2023
GUEST HAS NO ANY COMENT THAT ROOM NEW CARPET PAINT AND BHATHROOM ....MG

4/10 Poor

Linda

Stayed 1 night in Jun 2023
Response from jd on Jun 27, 2023
guest looked at room said room is fine front desk charges credit card 79.00 plus 4.00 credit card charge guest not happy for 4.00 charge. guest pay only 79.00 , 4.00 charge inform booking page and guest receive message. guest argued with front desk she already paid expedia.com front desk give the paper from hotel.com that says hotel collect payment information....mg

2/10 Terrible

Timothy

Business traveller
Disliked: Cleanliness, property conditions & facilities
Exposed electrical wiring running up the interior wall without conduit! The wire went through a short divider wall and ran to the back of the TV hanging freely. Broken coffee maker. No ice anywhere on premise. Wow!!!
Stayed 1 night in Jun 2023
Response from jd on Jun 28, 2023
any hotel tv wiring not in conduit/ coffee maker contact office front desk changed. Guest check room thane pay rent......mg

6/10 Okay

Shelly

Stayed 1 night in Jun 2023
Response from Mg on Jun 25, 2023
Thank you for taking the time to review your stay with us and I appreciate that!!

10/10 Excellent

David

Liked: Staff & service
Excellent service
Excellent service from Mr. Patel. He went out of his way to help me when he didn’t have to.
Stayed 1 night in Jun 2023
Response from Mg on Jun 17, 2023
Thank you for taking the time to review your stay with us and I appreciate that!!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from jd on Jun 4, 2023
thank you .....

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Not worth the money
This place is old and scruffy. Cheap, but not that cheap. And who charges extra for using a credit card.
Stayed 1 night in May 2023
Response from jd on May 23, 2023
guest is not reed credit card charges policy and big letter sign on checking table 4 charges. but front desk give the option if you pay cash save any extra charges. guest checking time front desk give you offer check room after pay if any problems management never charges your credit card, last 8 month guest review average 8 out of 10.... jd.. owner

10/10 Excellent

Rex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Mg on May 12, 2023
Thank you for taking the time to review your stay with us and I appreciate that!!

10/10 Excellent

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the trip home after going to Burks Garden !!
Cleanroom ,nice hot shower ,friendly people!!
Stayed 1 night in Apr 2023
Response from jd on Apr 26, 2023
thanks for review....mg

10/10 Excellent

Mitchell

Stayed 1 night in Apr 2023
Response from Mg on Apr 10, 2023
Thank you for taking the time to review your stay with us and I appreciate that!!

2/10 Terrible

LAURA

Stayed 1 night in Apr 2023
Response from jd on Apr 23, 2023
you are no show 1 nights charges .....mg

8/10 Good

Wojciech

Liked: Cleanliness, staff & service
Very convenient location for me , property under construction
Stayed 2 nights in Mar 2023
Response from GM on Mar 30, 2023
Thank you for taking the time to review your stay with us and I appreciate that!!

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Mg on Mar 7, 2023
Thank you for taking the time to review your stay with us and I appreciate that!!

8/10 Good

bobby

Stayed 1 night in Feb 2023
Response from JD on Mar 4, 2023
THANKS..MG

8/10 Good

Perry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Owner/manager was accommodating and nice
Stayed 1 night in Feb 2023
Response from jd on Feb 28, 2023
thanks for review....mg

8/10 Good

John

Stayed 1 night in Jan 2023
Response from Mg on Feb 7, 2023
Thank you for taking the time to review your stay with us and I appreciate that!!

10/10 Excellent

Arthur

Stayed 1 night in Jan 2023
Response from Mg on Mar 6, 2023
Thank you for taking the time to review your stay with us and I appreciate that!!

6/10 Okay

Eric

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022
Response from Mg on Feb 7, 2023
Thank you for taking the time to review your stay with us and I appreciate that!!

10/10 Excellent

Brian

Stayed 1 night in Nov 2022
Response from MG on Feb 7, 2023
Thank you for taking the time to review your stay with us and I appreciate that!!

8/10 Good

Tony

Liked: Cleanliness, staff & service
Old property, but clean and spacious. Mr. Mike, the manager was very personable and made me feel like I was part of the family.
Stayed 1 night in Oct 2022
Response from jd on Oct 22, 2022
thanks for review

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Basic room but clean. Would stay again.
Stayed 1 night in Oct 2022
Response from mg on Oct 20, 2022
Thank you for taking the time to review your stay with us and I appreciate that!!

2/10 Terrible

Jody

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend. Will not be returning
Stayed 1 night in Oct 2022
Response from jd on Oct 19, 2022
when you checked in front desk give offer to check room that is our policy and at check in time front desk tell you any problems contact office so we can resolve the problem if your not happy best solution is give money back and if you told us what was wrong on review we could fix

2/10 Terrible

Matt

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor room conditions
The room was smelling humid. In order to avoid that the owners sprayed the room which smelled terrible when mixed with the humidity. Very poor room conditions. The entrance was under construction. First and last visit to this property. No shampoo and even a soap was provided in the bathroom aswell.
Stayed 1 night in Oct 2022
Response from jd on Oct 17, 2022
sorry for unconvinced but same room 10/14/22 guest review 10/10 if contact office help you......mg