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Reviews of Sierra Inn

2.5 out of 5
Sierra Inn
809 White Spar Rd., Prescott, AZ

Reviews

8.2

Very good

Rating 10 - Excellent. 441 out of 1000 reviews" "
Rating 8 - Good. 315 out of 1000 reviews" "
Rating 6 - Okay. 138 out of 1000 reviews" "
Rating 4 - Poor. 62 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Katelynn

Travelled with family, Travelled with family and small children
I got to the hotel pretty late, after the office closed. They called me and got my key and info all set up before I got there which was awesome! Parking isn’t that great, rooms are average. Not to sure if my bedding was washed, there were crumbs in the bed, I probably wouldn’t go there again but for the price for one night it was just fine. Definitely don’t like the blue towels.
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
It is very nice and quaint… the rooms still use a traditional key rather than a credit card style key
Stayed 1 night in May 2024

10/10 Excellent

Bernice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at the Sierra Inn whenever i come to Prescott! Its affordable, safe and the staff is so friendly.
Stayed 2 nights in May 2024
Response from Loreta Regional Manager on May 14, 2024
Thank you Bernice for the outstanding feedback about your stay with us!! We enjoy having you stay with us!!

8/10 Good

Wendy

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accomodating
Stayed 2 nights in May 2024
Response from Loreta Regional Manager on May 14, 2024
Thank you Wendy for the fantastic review!! We look forward to seeing you again soon.

6/10 Okay

sandra

Disliked: Property conditions & facilities
Shower did not drain fully. Prefer larger refrigerator. Very very bad lighting. Impossible to easily read unless in bed
Stayed 4 nights in May 2024
Response from Loreta Regional Manager on May 14, 2024
Thank you Sandra for your feedback about your stay with us. We are in the process of updating our lighting in the rooms.

4/10 Poor

Kim

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Loreta Regional Manager on May 7, 2024
Thank you Kim for the feedback about your stay!!

8/10 Good

Andy

Stayed 2 nights in Apr 2024

6/10 Okay

Bryon

Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Apr 2024
Response from Loreta Regional Manager on Apr 25, 2024
Thank you Robert for the great review!! We look forward to seeing you again soon.

6/10 Okay

Larry

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room I was assigned was dirty, floor was filthy, dog food, and fur, dried pee or something in numerous areas. I have allergies. I told the staff who did wash the areas and sweep the floors. I was offered a better?? room which was much cleaner. I asked if they were pet friendly, which of course they are. There should be pet free rooms available as are non smoking rooms. The “ Breakfast included” was a brown bag with two kids fruit bars and a small bag of gummy candies. Disappointing at best. The staff was accommodating, and worked well with what they had to work with.
Stayed 4 nights in Apr 2024
Response from Loreta Regional Manager on Apr 17, 2024
Thank you Larry for your feedback about your stay!!

8/10 Good

Joel

Stayed 3 nights in Apr 2024
Response from Loreta Regional Manager on May 7, 2024
Thank you Joel for your great review!! We look forward to seeing you again soon.

8/10 Good

Bryon

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Loreta Regional Manager on Apr 11, 2024
Thank you Bryon for your feedback about your stay with us.

2/10 Terrible

Ana

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor, the coffee maker, the bed had animal hair very dirty. And the heating system didn't work.
Stayed 2 nights in Apr 2024
Response from Loreta Regional Manager on Apr 8, 2024
I am sorry you had this experience with us, I will be looking into this. Thank you for choosing the Sierra Inn.

8/10 Good

Jennyjo

Stayed 1 night in Apr 2024
Response from Loreta Regional Manager on May 1, 2024
Thank you Jennyjo for the fabulous review!!

8/10 Good

kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
I locked myself out at 3am and the manager woke up to help me. it was a blizzard outside and i was so appreciative!!!
Stayed 2 nights in Mar 2024
Response from Loreta Regional Manager on Apr 8, 2024
Thank you Kathryn for the kind words!

6/10 Okay

Trudy

Travelled with partner
Liked: Staff & service, property conditions & facilities
Quiet, staff were helpful.
Stayed 2 nights in Mar 2024
Response from Loreta Regional Manager on Mar 21, 2024
Thank you Trudy for the great review!!

6/10 Okay

Spencer

Stayed 2 nights in Mar 2024
Response from Loreta Regional Manager on Apr 8, 2024
Thank you Spener for your feedback.

10/10 Excellent

Gene

Liked: Cleanliness, staff & service
Very clean and quiet. Good value.
Stayed 1 night in Mar 2024
Response from Loreta Regional Manager on Mar 21, 2024
Thank you Gene for the great review!! We look forward to seeing you again.

4/10 Poor

Brian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Bed sheets were dirty. The room had ants. The surfaces were dusty. It seems they don't clean the rooms regularly.
Stayed 3 nights in Mar 2024
Response from Loreta Regional Manager on Mar 21, 2024
Im so sorry that you had this experience. I can assure you I will look into this.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our car was right in front of our room and they had assigned parking. The room was clean and I appreciated the fridge:)
Stayed 1 night in Mar 2024
Response from Loreta Regional Manager on Mar 21, 2024
Thank you Lisa for the great review!!

8/10 Good

Jesus

Stayed 1 night in Mar 2024
Response from Loreta Regional Manager on Apr 2, 2024
Thank you Jesus for the great review!!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay perfect for a room in Prescott while seeing the sites Arizona has to offer if you keep driving past you get some gorgeous Mountain View’s and they also have a GRAB N GO breakfast but make sure you’re there early they go fast and are usually pretty packed snack bags for your morning
Stayed 3 nights in Mar 2024
Response from Loreta Regional Manager on Mar 7, 2024
Thank you Joseph for the great review!!

8/10 Good

Pauline

Travelled with group
Liked: Cleanliness, staff & service
There were no phones in the rooms and bathroom fan was very loud.
Stayed 1 night in Mar 2024
Response from Loreta Regional Manager on Mar 7, 2024
Thank you Pauline for your feedback!

10/10 Excellent

Jana

Stayed 1 night in Mar 2024
Response from Loreta Regional Manager on Mar 28, 2024
Thank you Jana for the 5 out of 5!!

6/10 Okay

Katherine, Saskatoon

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It’s a 2 star hotel for a reason. It needs a few things fixed. It served its purpose for me. Thanks.
Stayed 1 night in Feb 2024
Response from Loreta Regional Manager on Mar 7, 2024
Thank you Katherine for your feedback.

6/10 Okay

Janna

Business traveller
Just a quick stop to sleep. No frills. A few bugs, not thoroughly cleaned, but as a former room attendant, I noticed things that others wouldn't see. It was okay witha bag breakfast to go.
Stayed 1 night in Feb 2024
Response from Loreta Regional Manager on Feb 29, 2024
Thank you Janna for your feedback about your stay with us!

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness
Was quiet, fixes requested were completed. Mattresses need replacing. Grab and go breakfasts were ok Only a keyed door lock when going out, unable to lock deadbolt from outside, only from inside. Drainage system needs upgrading to bathrooms, slow to empty. Kept vey clean in unit. Fridge kept freezing items. Remote for tv needs replacing. Overall though an ok spot to lay our heads down and use as a home base for touring the area
Stayed 3 nights in Feb 2024
Response from Loreta Regional Manager on Feb 29, 2024
Thank you Brenda for your feedback about your stay with us.

10/10 Excellent

Elisabeth, Sebringville

Liked: Property conditions & facilities
Clean and affordable. Wonderfully helpful staff!
Stayed 2 nights in Feb 2024
Response from Loreta Regional Manager on Feb 29, 2024
Thank you Elisabeth for the great review!!

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Room comfort
Decent stay
Room is really outdated...bed was full size and uncomfortable..room was clean...someone was in our assigned parking both nights
Stayed 3 nights in Feb 2024
Response from Loreta Regional Manager on Feb 20, 2024
Thank you for your feedback about your stay with us.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Loreta Regional Manager on Feb 19, 2024
Thank you!!!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice.
Stayed 1 night in Feb 2024
Response from Loreta Regional Manager on Feb 19, 2024
Thank you Chris for the great review!!

10/10 Excellent

Kay

Nice room and comfortable bed
Stayed 1 night in Feb 2024
Response from Loreta Regional Manager on Feb 19, 2024
Thank you Kay for the great review!!

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely upgraded!
Stayed 1 night in Feb 2024
Response from Loreta Regional Manager on Feb 19, 2024
Thank you Craig for the wonderful review!!

2/10 Terrible

JIMMY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Loreta Regional Manager on Feb 19, 2024
Thank you for your feedback Jimmy.

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Loreta Regional Manager on Feb 19, 2024
Thank you Angela for the great review!!!

2/10 Terrible

Jessica

I would like to be refunded because I ended up not able to stay in a freezing room and slipping down the stairs.
Stayed 1 night in Feb 2024
Response from Loreta Regional Manager on Feb 19, 2024
Thank you for your feedback.

6/10 Okay

Louis

Travelled with family
Liked: Property conditions & facilities, room comfort
Parking not very good on upper side. All up hill
Stayed 1 night in Jan 2024
Response from Loreta Regional Manager on Jan 29, 2024
Thank you Louis for your feedback!

8/10 Good

Leana

Stayed 1 night in Jan 2024
Response from Loreta Regional Manager on Jan 16, 2024
Thank you Leana for the great review!!

4/10 Poor

Pamela

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dusty hotel
It was dusty and the fan in bathroom was hanging the blinds were broken. Not a llace i would stay again.
Stayed 1 night in Jan 2024
Response from Loreta Regional Manager on Jan 15, 2024
Thank you Pamela for your feedback.

2/10 Terrible

Gary

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Motel 6 is by far much better place to stay. This is a dump, water pressure sucks. Looked like dog piss on the bed frame. Overall stay in your car much cleaner
Stayed 2 nights in Jan 2024
Response from Loreta Regional Manager on Jan 15, 2024
Thank you for your feedback Gary.

10/10 Excellent

serena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite, accommodating. Plenty towels, amenities in room.
Stayed 4 nights in Dec 2023
Response from Loreta Regional Manager on Jan 11, 2024
Thank you Serena for the great review!!

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property.
Stayed 2 nights in Dec 2023
Response from Loreta Regional Manager on Jan 11, 2024
Thank you Kristina for the great review!!

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel in Prescott
Hotel was is a great location minutes from downtown. Very clean and staff was friendly.
Stayed 1 night in Dec 2023
Response from Loreta Regional Manager on Jan 11, 2024
Thank you Heather for the wonderful review!!

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Loreta Regional Manager on Jan 11, 2024
Thank you Jeremy for the great review!!

8/10 Good

Cody

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Loreta Regional Manager on Jan 11, 2024
Thank you Cody for the great review!

4/10 Poor

Laura

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The toilet was dirty. I had to clean it with a hand wipe. The first room smelled of smoke so they moved us to another room. It smelled like barf.
Stayed 1 night in Dec 2023
Response from Loreta Regional Manager on Jan 3, 2024
Thank you for your feedback Laura.

2/10 Terrible

Lawrence

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Loreta Regional Manager on Jan 3, 2024
Thank you for your feedback Lawerence.

10/10 Excellent

Tabitha, Prescott

Stayed 1 night in Dec 2023
Response from Loreta Regional Manager on Dec 11, 2023
Thank you Tabitha for the great review!!

6/10 Okay

Neil

Travelled with partner
Liked: Staff & service
It was pretty close to Whiskey Row.
Stayed 1 night in Dec 2023
Response from Loreta Regional Manager on Dec 11, 2023
Thank you Neil for your feedback about your stay with us!!

6/10 Okay

Ron, Glendale

Stayed 1 night in Dec 2023
Response from Loreta Regional Manager on Dec 11, 2023
Thank you Ron for your feedback!!