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Reviews of Sierra Inn

2.5 out of 5
Sierra Inn
809 White Spar Rd., Prescott, AZ

Reviews

8.2

Very good

Rating 10 - Excellent. 441 out of 1001 reviews" "
Rating 8 - Good. 319 out of 1001 reviews" "
Rating 6 - Okay. 137 out of 1001 reviews" "
Rating 4 - Poor. 61 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Kim

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Loreta Regional Manager on May 7, 2024
Thank you Kim for the feedback about your stay!!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Apr 2024
Response from Loreta Regional Manager on Apr 25, 2024
Thank you Robert for the great review!! We look forward to seeing you again soon.

6/10 Okay

Larry

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room I was assigned was dirty, floor was filthy, dog food, and fur, dried pee or something in numerous areas. I have allergies. I told the staff who did wash the areas and sweep the floors. I was offered a better?? room which was much cleaner. I asked if they were pet friendly, which of course they are. There should be pet free rooms available as are non smoking rooms. The “ Breakfast included” was a brown bag with two kids fruit bars and a small bag of gummy candies. Disappointing at best. The staff was accommodating, and worked well with what they had to work with.
Stayed 4 nights in Apr 2024
Response from Loreta Regional Manager on Apr 17, 2024
Thank you Larry for your feedback about your stay!!

8/10 Good

Joel

Stayed 3 nights in Apr 2024
Response from Loreta Regional Manager on May 7, 2024
Thank you Joel for your great review!! We look forward to seeing you again soon.

8/10 Good

Bryon

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Loreta Regional Manager on Apr 11, 2024
Thank you Bryon for your feedback about your stay with us.

2/10 Terrible

Ana

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor, the coffee maker, the bed had animal hair very dirty. And the heating system didn't work.
Stayed 2 nights in Apr 2024
Response from Loreta Regional Manager on Apr 8, 2024
I am sorry you had this experience with us, I will be looking into this. Thank you for choosing the Sierra Inn.

8/10 Good

Jennyjo

Stayed 1 night in Apr 2024
Response from Loreta Regional Manager on May 1, 2024
Thank you Jennyjo for the fabulous review!!

8/10 Good

kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
I locked myself out at 3am and the manager woke up to help me. it was a blizzard outside and i was so appreciative!!!
Stayed 2 nights in Mar 2024
Response from Loreta Regional Manager on Apr 8, 2024
Thank you Kathryn for the kind words!

6/10 Okay

Trudy

Travelled with partner
Liked: Staff & service, property conditions & facilities
Quiet, staff were helpful.
Stayed 2 nights in Mar 2024
Response from Loreta Regional Manager on Mar 21, 2024
Thank you Trudy for the great review!!

6/10 Okay

Spencer

Stayed 2 nights in Mar 2024
Response from Loreta Regional Manager on Apr 8, 2024
Thank you Spener for your feedback.

10/10 Excellent

Gene

Liked: Cleanliness, staff & service
Very clean and quiet. Good value.
Stayed 1 night in Mar 2024
Response from Loreta Regional Manager on Mar 21, 2024
Thank you Gene for the great review!! We look forward to seeing you again.

4/10 Poor

Brian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Bed sheets were dirty. The room had ants. The surfaces were dusty. It seems they don't clean the rooms regularly.
Stayed 3 nights in Mar 2024
Response from Loreta Regional Manager on Mar 21, 2024
Im so sorry that you had this experience. I can assure you I will look into this.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our car was right in front of our room and they had assigned parking. The room was clean and I appreciated the fridge:)
Stayed 1 night in Mar 2024
Response from Loreta Regional Manager on Mar 21, 2024
Thank you Lisa for the great review!!

8/10 Good

Jesus

Stayed 1 night in Mar 2024
Response from Loreta Regional Manager on Apr 2, 2024
Thank you Jesus for the great review!!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay perfect for a room in Prescott while seeing the sites Arizona has to offer if you keep driving past you get some gorgeous Mountain View’s and they also have a GRAB N GO breakfast but make sure you’re there early they go fast and are usually pretty packed snack bags for your morning
Stayed 3 nights in Mar 2024
Response from Loreta Regional Manager on Mar 7, 2024
Thank you Joseph for the great review!!

8/10 Good

Pauline

Travelled with group
Liked: Cleanliness, staff & service
There were no phones in the rooms and bathroom fan was very loud.
Stayed 1 night in Mar 2024
Response from Loreta Regional Manager on Mar 7, 2024
Thank you Pauline for your feedback!

10/10 Excellent

Jana

Stayed 1 night in Mar 2024
Response from Loreta Regional Manager on Mar 28, 2024
Thank you Jana for the 5 out of 5!!

6/10 Okay

Katherine, Saskatoon

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It’s a 2 star hotel for a reason. It needs a few things fixed. It served its purpose for me. Thanks.
Stayed 1 night in Feb 2024
Response from Loreta Regional Manager on Mar 7, 2024
Thank you Katherine for your feedback.

6/10 Okay

Janna

Business traveller
Just a quick stop to sleep. No frills. A few bugs, not thoroughly cleaned, but as a former room attendant, I noticed things that others wouldn't see. It was okay witha bag breakfast to go.
Stayed 1 night in Feb 2024
Response from Loreta Regional Manager on Feb 29, 2024
Thank you Janna for your feedback about your stay with us!

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness
Was quiet, fixes requested were completed. Mattresses need replacing. Grab and go breakfasts were ok Only a keyed door lock when going out, unable to lock deadbolt from outside, only from inside. Drainage system needs upgrading to bathrooms, slow to empty. Kept vey clean in unit. Fridge kept freezing items. Remote for tv needs replacing. Overall though an ok spot to lay our heads down and use as a home base for touring the area
Stayed 3 nights in Feb 2024
Response from Loreta Regional Manager on Feb 29, 2024
Thank you Brenda for your feedback about your stay with us.

10/10 Excellent

Elisabeth, Sebringville

Liked: Property conditions & facilities
Clean and affordable. Wonderfully helpful staff!
Stayed 2 nights in Feb 2024
Response from Loreta Regional Manager on Feb 29, 2024
Thank you Elisabeth for the great review!!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice.
Stayed 1 night in Feb 2024
Response from Loreta Regional Manager on Feb 19, 2024
Thank you Chris for the great review!!

10/10 Excellent

Kay

Nice room and comfortable bed
Stayed 1 night in Feb 2024
Response from Loreta Regional Manager on Feb 19, 2024
Thank you Kay for the great review!!

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely upgraded!
Stayed 1 night in Feb 2024
Response from Loreta Regional Manager on Feb 19, 2024
Thank you Craig for the wonderful review!!

2/10 Terrible

Jessica

I would like to be refunded because I ended up not able to stay in a freezing room and slipping down the stairs.
Stayed 1 night in Feb 2024
Response from Loreta Regional Manager on Feb 19, 2024
Thank you for your feedback.

6/10 Okay

Louis

Travelled with family
Liked: Property conditions & facilities, room comfort
Parking not very good on upper side. All up hill
Stayed 1 night in Jan 2024
Response from Loreta Regional Manager on Jan 29, 2024
Thank you Louis for your feedback!

8/10 Good

Leana

Stayed 1 night in Jan 2024
Response from Loreta Regional Manager on Jan 16, 2024
Thank you Leana for the great review!!

4/10 Poor

Pamela

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dusty hotel
It was dusty and the fan in bathroom was hanging the blinds were broken. Not a llace i would stay again.
Stayed 1 night in Jan 2024
Response from Loreta Regional Manager on Jan 15, 2024
Thank you Pamela for your feedback.

2/10 Terrible

Gary

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Motel 6 is by far much better place to stay. This is a dump, water pressure sucks. Looked like dog piss on the bed frame. Overall stay in your car much cleaner
Stayed 2 nights in Jan 2024
Response from Loreta Regional Manager on Jan 15, 2024
Thank you for your feedback Gary.

10/10 Excellent

serena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite, accommodating. Plenty towels, amenities in room.
Stayed 4 nights in Dec 2023
Response from Loreta Regional Manager on Jan 11, 2024
Thank you Serena for the great review!!

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property.
Stayed 2 nights in Dec 2023
Response from Loreta Regional Manager on Jan 11, 2024
Thank you Kristina for the great review!!

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel in Prescott
Hotel was is a great location minutes from downtown. Very clean and staff was friendly.
Stayed 1 night in Dec 2023
Response from Loreta Regional Manager on Jan 11, 2024
Thank you Heather for the wonderful review!!

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Loreta Regional Manager on Jan 11, 2024
Thank you Jeremy for the great review!!

8/10 Good

Cody

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Loreta Regional Manager on Jan 11, 2024
Thank you Cody for the great review!

4/10 Poor

Laura

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The toilet was dirty. I had to clean it with a hand wipe. The first room smelled of smoke so they moved us to another room. It smelled like barf.
Stayed 1 night in Dec 2023
Response from Loreta Regional Manager on Jan 3, 2024
Thank you for your feedback Laura.

2/10 Terrible

Lawrence

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Loreta Regional Manager on Jan 3, 2024
Thank you for your feedback Lawerence.

10/10 Excellent

Tabitha, Prescott

Stayed 1 night in Dec 2023
Response from Loreta Regional Manager on Dec 11, 2023
Thank you Tabitha for the great review!!

6/10 Okay

Neil

Travelled with partner
Liked: Staff & service
It was pretty close to Whiskey Row.
Stayed 1 night in Dec 2023
Response from Loreta Regional Manager on Dec 11, 2023
Thank you Neil for your feedback about your stay with us!!

6/10 Okay

Ron, Glendale

Stayed 1 night in Dec 2023
Response from Loreta Regional Manager on Dec 11, 2023
Thank you Ron for your feedback!!

4/10 Poor

Sydney

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was not worth the price. $165 for one night for a room with stained linens, curtains that barely cover the window & anyone can see right in, a TV that only worked for maybe 10 minutes in total (never could find signal or something) & overall just not clean.
Stayed 1 night in Dec 2023
Response from Loreta Regional Manager on Dec 7, 2023
Thank you for your feedback about your stay Sydney. I will bring this to my staffs attention.

6/10 Okay

Dana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty towel an old soap bar left in shower coffee pot dirty with coffee grounds left in it
Stayed 1 night in Dec 2023
Response from Loreta Regional Manager on Dec 7, 2023
thank you Dana for your feedback.

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Loreta Regional Manager on Dec 7, 2023
Thank you Carol for the great review!!

10/10 Excellent

Rex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the huge room! It was clean and quiet. The exterior light on the outside stairs was out so it was a bit sketchy going up and down stairs in the dark.
Stayed 1 night in Dec 2023
Response from Loreta Regional Manager on Dec 7, 2023
Thank you Rex for the great review!! I will get that light fixed right away.

8/10 Good

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Loreta Regional Manager on Dec 7, 2023
Thank you Lillian for the great review!! We look forward to seeing you again soon.

10/10 Excellent

Rainier

Business traveller
Liked: Cleanliness, staff & service
Its cozy place to stay
Stayed 3 nights in Nov 2023
Response from Loreta Regional Manager on Nov 27, 2023
Thank you Rainier for the fantastic review!!

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is great for the rate you pay. But the bed needs replaced badly. The only other problem was the shear amount of Marijuana that was being smoked in the room next to us.
Stayed 1 night in Nov 2023
Response from Loreta Regional Manager on Nov 27, 2023
Thank you Timothy for the feedback about your stay!!

10/10 Excellent

Loretta

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sierra Inn was quiet and private. The refrigerator and microwave were convenient as well as the ice machine.
Stayed 1 night in Nov 2023
Response from Loreta Regional Manager on Nov 20, 2023
Thank you Loretta for the great review!!

10/10 Excellent

Roger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed and ready to explore. I like the away from town. Comfortable. My pup was treated like family.
Stayed 1 night in Nov 2023
Response from Loreta Regional Manager on Nov 20, 2023
Thank you Roger for the great review!!

10/10 Excellent

Kamal, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Loreta Regional Manager on Nov 15, 2023
Thank you Kamal for your feedback!!

6/10 Okay

Verified traveller

Dim room
Everything about the stay was o.k. Not bad, not great. Our room was really dim. The lighting was inadequate, although there were 3 lights.
Stayed 2 nights in Nov 2023
Response from Loreta Regional Manager on Nov 15, 2023
Thank you for the feedback!!