Exterior

Reviews of Holiday Inn Express Poughkeepsie, an IHG Hotel

2.5 out of 5
Holiday Inn Express Poughkeepsie, an IHG Hotel
2750 South Road, Poughkeepsie, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 523 out of 1001 reviews" "
Rating 8 - Good. 316 out of 1001 reviews" "
Rating 6 - Okay. 96 out of 1001 reviews" "
Rating 4 - Poor. 36 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Arturo luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 2 nights in May 2024

2/10 Terrible

Sandra

Travelled with family
Disliked: Staff & service, amenities
Room was adequate however checkin was awful. First, we were given no room number. We returned to the front desk and then were given a room location. After getting an actual room number we proceeded to that room to settle in . We were horrified to find there were people in that room when we opened the door . EXTREMELY embarrassing to say the least ! Front desk didn’t seem to care at all.
Stayed 2 nights in May 2024

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service
Room was fine and met our needs. Air conditioner was loud and squeeked loudly when it turned off. Pool area was condemned and sidewalks were uneven and dangerous. Food was average at best. Staff was pleasant.
Stayed 3 nights in May 2024

6/10 Okay

Jeffery

Travelled with family
Liked: Cleanliness
Close to Marist college
Stayed 3 nights in May 2024

10/10 Excellent

Bani

Stayed 1 night in May 2024

10/10 Excellent

Nina, Rhinebeck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024

6/10 Okay

Anthony

Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly!
Stayed 1 night in May 2024

10/10 Excellent

Shaji

Liked: Cleanliness, staff & service, property conditions & facilities
It’s good
Stayed 1 night in Apr 2024

10/10 Excellent

Joann

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Campbell

Travelled with partner
Liked: Cleanliness, staff & service
Warm welcome from staff communal areas modern and clean.Good offering for breakfast room a little dated but very clean
Stayed 1 night in Apr 2024

10/10 Excellent

MAHESH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 2 nights in Apr 2024

10/10 Excellent

Sang yeob

Stayed 1 night in Apr 2024

8/10 Good

Gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stopby, good breakfast. Staff was extremely mindful I definitely suggest staying here.

10/10 Excellent

Marcin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed over the weekend. Very positive experience. Would stay again definitely.
Stayed 1 night in Apr 2024

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot for our stopover. Breakfast was good and the room was nice and clean.
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Stayed 1 night in Apr 2024

8/10 Good

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean facility. Thank you!
Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A frequent traveler and user of these lower-cost "business" hotels, I was impressed with this hotel's friendly staff and attention to detail. The iron was clean. Everything was clean. The fitness room was one of the most complete, newest, and best I have seen in any such hotel. The free breakfast was complete and without flaw. If in Poughkeepsie again, this is where I'll stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Saidur

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite place, Nice staff & Delicious complementary Breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Stayed 1 night in Apr 2024

10/10 Excellent

Kenneth R.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Julie Gonzalez Front Desk Supervisor on Mar 31, 2024
Thank you for taking the time to provide feedback on your recent experience here with us, at the Holiday Inn Express of Poughkeepsie. We are all about making your “Mission Easy” by providing Simple, Smart, Travel! I am happy to see that you enjoyed your stay with us. We look forward to having the opportunity of serving you again in the future. Again, thanks for choosing the Holiday Inn Express of Poughkeepsie!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, great food and comfortable beds.
Stayed 2 nights in Mar 2024
Response from Julie Gonzalez Front Desk Supervisor on Mar 31, 2024
Thank you for taking the time to provide feedback on your recent experience here with us, at the Holiday Inn Express of Poughkeepsie. We are all about making your “Mission Easy” by providing Simple, Smart, Travel! I am happy to see that you enjoyed your stay with us. We look forward to having the opportunity of serving you again in the future. Again, thanks for choosing the Holiday Inn Express of Poughkeepsie!

8/10 Good

Bri

Liked: Cleanliness, staff & service, amenities
Staff was great and the only thing that I could say is that the bathroom that I have really good. The tub was clogging up as well as the sink. Looks like it’s about to break. I will definitely stay here again, but probably another room.
Stayed 1 night in Mar 2024
Response from Julie Gonzalez Front Desk Supervisor on Mar 23, 2024
Thank you for taking the time to provide feedback on your recent experience here with us, at the Holiday Inn Express of Poughkeepsie. We are all about making your “Mission Easy” by providing Simple, Smart, Travel! I am happy to see that you enjoyed your stay with us. Thank you for bringing the issues you experienced with the bathroom to our attention. We'll be sure to have our chief engineer investigate to prevent issues for our future guests. We look forward to having the opportunity of serving you again in the future. Again, thanks for choosing the Holiday Inn Express of Poughkeepsie!

10/10 Excellent

Ann Marie

Stayed 1 night in Mar 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are AMAZING!!!
Stayed 2 nights in Mar 2024
Response from Julie Gonzalez Front Desk Supervisor on Mar 18, 2024
Dear Valued Guest,Thank you for taking the time to provide feedback on your recent experience here with us, at the Holiday Inn Express of Poughkeepsie. We look forward to hearing directly from our guest where we can improve our services to enhance the guest experience. We are all about making your “Mission Easy” by providing Simple, Smart, Travel! I am happy to see that you enjoyed your stay with us. We certainly pride ourselves on our customer service skills ensuring TRUE hospitality is delivered to each and every guest. I am grateful to hear that our staff was able to contribute to your overall experience with us. We hope to have the opportunity of serving you again in the future. Again, thanks for choosing the Holiday Inn Express of Poughkeepsie! If I can be of any further assistance, Please feel free to reach out to me directly. Sincerely,Julie Gonzalez Front Desk Supervisor

8/10 Good

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for a quick overnight stay.
Stayed 1 night in Mar 2024
Response from Julie Gonzalez Front Desk Supervisor on Mar 18, 2024
Thank you for taking the time to provide feedback on your recent experience here with us, at the Holiday Inn Express of Poughkeepsie. We are all about making your “Mission Easy” by providing Simple, Smart, Travel! I am happy to see that you enjoyed your stay with us. We look forward to having the opportunity of serving you again in the future. Again, thanks for choosing the Holiday Inn Express of Poughkeepsie!

8/10 Good

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with good amenities. Excellent staff. Breakfast is very good.
Stayed 1 night in Mar 2024
Response from Julie Gonzalez Front Desk Supervisor on Mar 4, 2024
Dear Valued Guest,Thank you for taking the time to provide feedback on your recent experience here with us, at the Holiday Inn Express of Poughkeepsie. We look forward to hearing directly from our guest where we can improve our services to enhance the guest experience. We are all about making your “Mission Easy” by providing Simple, Smart, Travel! I am happy to see that you enjoyed your stay with us. We certainly pride ourselves on our customer service skills ensuring TRUE hospitality is delivered to each and every guest. I am grateful to hear that our staff was able to contribute to your overall experience with us. We hope to have the opportunity of serving you again in the future. Again, thanks for choosing the Holiday Inn Express of Poughkeepsie! If I can be of any further assistance, Please feel free to reach out to me directly.

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel; good continental breakfast!
Stayed 2 nights in Feb 2024
Response from Julie Gonzalez Front Desk Supervisor on Feb 26, 2024
Thanks for taking the time to submit feedback on your recent visit with us at the Holiday Inn Express of Poughkeepsie. We appreciate your business and are happy to see you enjoyed your stay with us. Our team takes great pride in crafting a comfortable, unique and hassle-free experience for our guests. We hope to have the opportunity of serving you again in the future. Again, thank you for choosing the Holiday Inn Express of Poughkeepsie!

10/10 Excellent

Mercy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Julie Gonzalez Front Desk Supervisor on Feb 23, 2024
Thank you for taking the time to provide feedback on your recent experience here with us, at the Holiday Inn Express of Poughkeepsie. We are all about making your “Mission Easy” by providing Simple, Smart, Travel! I am happy to see that you enjoyed your stay with us. We look forward to having the opportunity of serving you again in the future. Again, thanks for choosing the Holiday Inn Express of Poughkeepsie!

10/10 Excellent

Jeanette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean, i did find a soda cap on the floor but all was good.
Stayed 1 night in Feb 2024
Response from Julie Gonzalez Front Desk Supervisor on Feb 23, 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Holiday Inn Express POUGHKEEPSIE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We will certainly be bringing this up with our executive housekeeping manager. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As expected for HI Express
Stayed 1 night in Feb 2024
Response from Julie Gonzalez Front Desk Supervisor on Feb 23, 2024
Thank you for taking the time to provide feedback on your recent experience here with us, at the Holiday Inn Express of Poughkeepsie. We are all about making your “Mission Easy” by providing Simple, Smart, Travel! I am happy to see that you enjoyed your stay with us. We look forward to having the opportunity of serving you again in the future. Again, thanks for choosing the Holiday Inn Express of Poughkeepsie!

10/10 Excellent

Donna, Rahway

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently located for my needs. Staff were friendly and helpful. Parking was plentiful and the lot was well maintained.
Stayed 2 nights in Feb 2024
Response from Julie Gonzalez Front Desk Supervisor on Feb 19, 2024
Thank you for taking the time to provide feedback on your recent experience here with us, at the Holiday Inn Express of Poughkeepsie. We are all about making your “Mission Easy” by providing Simple, Smart, Travel! I am happy to see that you enjoyed your stay with us. We look forward to having the opportunity of serving you again in the future. Again, thanks for choosing the Holiday Inn Express of Poughkeepsie!

6/10 Okay

Willow

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The stay was alright. Part of the room was dirty and clearly hadn’t been cleaned.
Stayed 1 night in Feb 2024
Response from Julie Gonzalez Front Desk Supervisor on Feb 19, 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express POUGHKEEPSIE.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.

8/10 Good

N

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I have waited this long to review as I have struggled to remember the name of the lovely representative( appears mixed with long curly black hair). She was very friendly and cultivated a welcoming atmosphere. The complimentary breakfast was good but be mindful if staying for a long period that there is limited rotation and you will be eating the same thing daily. For the most part, our stay was fine. Mandy checked us in and it went smooth but there was no offer to join the hotel's membership program etc. We initially paid for 5 days out of our reservation as we were working out logistics with family. We indicated that if we didnt check out it was fine to go ahead and charge card for balance of our reservation. Even after paying for the reminder of our stay, our keycard stopped working the last night of our stay when check out was more than 12 hours away. My husband couldnt get in...but thank God I was already in the room so he didn't have to make a trip to the front desk. That was the only negative as the room was clean and the place was quiet. Would consider staying here again if I'm in the area.
Stayed 11 nights in Dec 2023
Response from Julie Gonzalez Front Desk Supervisor on Feb 18, 2024
Dear Valued Guest, Thank you for taking the time to submit a review of your recent experience with us at the Holiday Inn Express of Poughkeepsie. We look forward to hearing directly from our guest where we can improve our services to enhance the guest experience. We are all about making your “Mission Easy” by providing Simple, Smart, Travel! I do apologize for the key issues you experienced, we do plan update our lock and key system entirely to prevent such issues from recurring. I am I am happy to see that you enjoyed your stay with us. We certainly pride ourselves on our customer service skills ensuring TRUE hospitality is delivered to each and every guest. I believe the representative you described is our, Director of Operations, Seidy. I am grateful to hear that our staff was able to contribute to your overall experience with us. We hope to have the opportunity of serving you again in the future. Again, thanks for choosing the Holiday Inn Express of Poughkeepsie! If I can be of any further assistance, please feel free to reach out to me directly.

10/10 Excellent

Ann

Stayed 4 nights in Feb 2024
Response from Julie Gonzalez Front Desk Supervisor on Feb 18, 2024
Thank you for taking the time to provide feedback on your recent experience here with us, at the Holiday Inn Express of Poughkeepsie. We are all about making your “Mission Easy” by providing Simple, Smart, Travel! I am happy to see that you enjoyed your stay with us. We look forward to having the opportunity of serving you again in the future. Again, thanks for choosing the Holiday Inn Express of Poughkeepsie!

6/10 Okay

David

Stayed 1 night in Feb 2024
Response from Julie Gonzalez Front Desk Supervisor on Mar 23, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express POUGHKEEPSIE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.

10/10 Excellent

Joanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Julie Gonzalez Front Desk Supervisor on Feb 9, 2024
Thank you for taking the time to provide feedback on your recent experience here with us, at the Holiday Inn Express of Poughkeepsie. We are all about making your “Mission Easy” by providing Simple, Smart, Travel! I am happy to see that you enjoyed your stay with us. We look forward to having the opportunity of serving you again in the future. Again, thanks for choosing the Holiday Inn Express of Poughkeepsie!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and very clean.
Stayed 1 night in Feb 2024
Response from Julie Gonzalez Front Desk Supervisor on Feb 4, 2024
Thank you for taking the time to provide feedback on your recent experience here with us, at the Holiday Inn Express of Poughkeepsie. We are all about making your “Mission Easy” by providing Simple, Smart, Travel! I am happy to see that you enjoyed your stay with us. We look forward to having the opportunity of serving you again in the future. Again, thanks for choosing the Holiday Inn Express of Poughkeepsie!

6/10 Okay

Dennis

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property has the potential to be 4-5 stars but the halls and rooms are dark and the rooms should be deep cleaned and updated. The bathrooms need work. The staff were very friendly and breakfast above average. Expedia charges $20 more per night than the hotel itself.
Stayed 1 night in Jan 2024
Response from Julie Gonzalez Front Desk Supervisor on Jan 25, 2024
Dear Valued Guest,Thank you for taking the time to provide feedback on your recent experience here with us, at the Holiday Inn Express of Poughkeepsie. We look forward to hearing directly from our guest where we can improve our services to enhance the guest experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Genice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Management on Jan 17, 2024
Thank you so much for your review of our hotel. A comfortable guest experience is something our staff takes great pride in, so we value your feedback. Come back soon!

8/10 Good

Maxine

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 17, 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again in the near future!

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
Response from Julie Gonzalez Front Desk Supervisor on Jan 13, 2024
Thank you for taking the time to provide feedback on your recent experience here with us, at the Holiday Inn Express of Poughkeepsie. We are all about making your “Mission Easy” by providing Simple, Smart, Travel! I am happy to see that you enjoyed your stay with us. We look forward to having the opportunity of serving you again in the future. Again, thanks for choosing the Holiday Inn Express of Poughkeepsie!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely kept up Staff lively
Stayed 1 night in Jan 2024
Response from Julie Gonzalez Front Desk Supervisor on Jan 13, 2024
Thank you for taking the time to provide feedback on your recent experience here with us, at the Holiday Inn Express of Poughkeepsie. We are all about making your “Mission Easy” by providing Simple, Smart, Travel! I am happy to see that you enjoyed your stay with us. I am happy to see that you enjoyed your stay with us. We certainly pride ourselves on our customer service skills ensuring TRUE hospitality is delivered to each and every guest. I am grateful to hear that our staff was able to contribute to your overall experience with us. We look forward to having the opportunity of serving you again in the future. Again, thanks for choosing the Holiday Inn Express of Poughkeepsie!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Julie Gonzalez Front Desk Supervisor on Jan 13, 2024
Thank you for taking the time to provide feedback on your recent experience here with us, at the Holiday Inn Express of Poughkeepsie. We are all about making your “Mission Easy” by providing Simple, Smart, Travel! I am happy to see that you enjoyed your stay with us. We look forward to having the opportunity of serving you again in the future. Again, thanks for choosing the Holiday Inn Express of Poughkeepsie!

6/10 Okay

JoAnn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Julie Gonzalez Front Desk Supervisor on Jan 13, 2024
Thank you for taking the time to provide feedback on your recent experience here with us, at the Holiday Inn Express of Poughkeepsie. We are all about making your “Mission Easy” by providing Simple, Smart, Travel! I am happy to see that you enjoyed your stay with us. We look forward to having the opportunity of serving you again in the future. Again, thanks for choosing the Holiday Inn Express of Poughkeepsie!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always have a pleasant stay with Holiday Inn Express. Staff are excellent. Always clean and comfortable. Will continue to stay with them as my first choice of hotels.
Stayed 1 night in Dec 2023
Response from Julie Gonzalez Front Desk Supervisor on Jan 6, 2024
Thank you for taking the time to provide feedback on your recent experience here with us, at the Holiday Inn Express of Poughkeepsie. We look forward to hearing directly from our guest where we can improve our services to enhance the guest experience. We are all about making your “Mission Easy” by providing Simple, Smart, Travel! I am happy to see that you enjoyed your stay with us. We certainly pride ourselves on our customer service skills ensuring TRUE hospitality is delivered to each and every guest. I am grateful to hear that our staff was able to contribute to your overall experience with us. We hope to have the opportunity of serving you again in the future. Again, thanks for choosing the Holiday Inn Express of Poughkeepsie! If I can be of any further assistance, please feel free to reach out to me directly.

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Julie Gonzalez Front Desk Supervisor on Dec 29, 2023
Thank you for taking the time to submit a review of your recent experience with us, at the Holiday Inn Express of Poughkeepsie. We are happy to see you enjoyed your stay. We hope to have the opportunity to serve you again in the future, until then, happy holidays!

10/10 Excellent

Bahar, Foster City

Stayed 1 night in Dec 2023
Response from Julie Gonzalez Front Desk Supervisor on Dec 29, 2023
Thank you for taking the time to submit a review of your recent experience with us, at the Holiday Inn Express of Poughkeepsie. We are happy to see you enjoyed your stay. We hope to have the opportunity to serve you again in the future, until then, happy holidays!