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Reviews of Fairfield Inn & Suites by Marriott Portland Airport

2.5 out of 5
Fairfield Inn & Suites by Marriott Portland Airport
11929 Ne Airport Way, Portland, OR

Reviews

8.6

Excellent

Rating 10 - Excellent. 348 out of 775 reviews" "
Rating 8 - Good. 292 out of 775 reviews" "
Rating 6 - Okay. 94 out of 775 reviews" "
Rating 4 - Poor. 29 out of 775 reviews" "
Rating 2 - Terrible. 12 out of 775 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angelina, Spokane Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stuff! Clean and quiet!!!
Stayed 1 night in May 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Bettina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good firm bed and pillows.
Stayed 1 night in May 2024

8/10 Good

Victoria, Vancouver

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and new. Breakfast was great
Stayed 4 nights in May 2024

8/10 Good

Don James, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was newly renovated and very enjoyable to stay in. I'd select the top floor so you don't hear footsteps above you as that's just the structure of the building. Food selection was great and easy access to the Interstate. Thanks Melissa for helping us out!
Stayed 1 night in Apr 2024

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Good Location close to airport and very friendly stuff
Stayed 1 night in Apr 2024

8/10 Good

Mary K

Stayed 1 night in Apr 2024

10/10 Excellent

Sophia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and very nice staff.
Stayed 1 night in Apr 2024

6/10 Okay

Richard

Stayed 1 night in Mar 2024

2/10 Terrible

Stephen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Leaking ceilings. Shabby conditions.
Stayed 1 night in Jan 2024

8/10 Good

Shannon

Stayed 1 night in Jan 2024

10/10 Excellent

Kyle

Stayed 1 night in Dec 2023
Response from Chase on Feb 6, 2024
Thank you for taking your time to let us know how we doing, we are so glad that we could meet your expectations.

8/10 Good

JUSTIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast
Stayed 3 nights in Oct 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
They were great
Stayed 1 night in Sep 2023

4/10 Poor

Terri

Too far to walk because of construction and not one USB port in the room.
Stayed 1 night in Sep 2023

4/10 Poor

Jeffrey

Disliked: Staff & service, amenities, property conditions & facilities
This property is being renovated and they did not have proper signage to direct you inside. Of three doors, only one worked, yet the entrance sign pointed you in the opposite direction. Even though several other guests told them that the outside door key reader did not work, they didn't call maintenance until I strongly encouraged them too. I had an early flight the next day, and when I asked about breakfast, I was told the front desk person would be able to grab me a muffin and there was always coffee available. Yes, coffee was available but COLD. And no, morning front desk clerk wasn't interested in finding anything for breakfast. Appalling attention to detail, dismal customer service (except for one front desk clerk at check-in who did her best to help, even going outside in the rain to try and fix the signage), lack of service and follow-through. Do not stay here.
Stayed 1 night in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairfield Delivered
From the desk staff to the breakfast crew everything was great. Clean comfortable rooms with everything you need. The breakfast was outstanding with so many choices and the staff was constantly checking to make sure everything was stocked and the area was clean.
Stayed 1 night in Sep 2023

10/10 Excellent

gregory

Travelled with family
Liked: Amenities
The lobby is very clean and nice!
Stayed 1 night in Sep 2023

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, room comfort
Just fine for a night
I would stay again , it’s under construction so looks crappy from the outside but it’s a solid 2 star
Stayed 1 night in Sep 2023

10/10 Excellent

Chanelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard hotel, parts are recently renovated, but still looks out of date
Stayed 3 nights in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will look Great when Construction is Finished
The hotel is just completing some exterior and interior remodeling. There's a temp entrance and access is not convenient but inside was clean and service was very good.
Stayed 1 night in Sep 2023

10/10 Excellent

Shad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Step up with a better breakfast
Bed was comfortable. Breakfast options were great. Definitely worth the price compared to other hotels that may appear less expensive.
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Porland
Was great
Stayed 2 nights in Sep 2023

10/10 Excellent

Imelda

Liked: Cleanliness, staff & service, amenities
It was a nice stay
Stayed 2 nights in Sep 2023

6/10 Okay

Dan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel looks like it's shut down from the road, but it is under renovation, so you have to enter from a side door. The parking lot and landscaping was unkept. Our room didn't have enough towels and the shower soap dispenser was empty. When we asked for towels and a refill, the front desk person couldn't help us because they were the only person on staff and couldn't locate the items we needed. The room itself was good, but there was a lot to be desired for the staff and facilities.
Stayed 1 night in Sep 2023

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Tatiana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good place, nice beds and great breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

Sergio A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay ,the breakfast from 6 to 10am has many options, and they have cold water, tea, coffee available at the lobby all the time. You have restaurants close too, shuttle to the airport. Front desk employees are Nice. We recommend this hotel.
Stayed 4 nights in Aug 2023

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Unsafe, permanently unlocked access
This hotel has no security. The main entrance was being fixed, so a side door was permanently left unlocked, and a sign told potential thieves as much. This property does not care about your security or safety.
Stayed 2 nights in Sep 2023

10/10 Excellent

GAYE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Some construction exterior but no issues
Stayed 1 night in Aug 2023

6/10 Okay

Gloria

Business traveller
Disliked: Amenities
There’s construction at the property. It never states that when you book a room.
Stayed 2 nights in Aug 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

gina

Stayed 1 night in Aug 2023

10/10 Excellent

Carol

Stayed 1 night in Aug 2023

8/10 Good

Wilma

Stayed 2 nights in Aug 2023

10/10 Excellent

Hang

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Maria at the front desk was helpful when the room I originally was provided did not have the A/C working. She quickly took care of finding me a better room. Thank you Maria.
Stayed 1 night in Aug 2023
Response from Chase McIntyre on Aug 16, 2023
Thank you for your feedback. I am glad that our team was able to get you into a room with AC that worked.

8/10 Good

Gail

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Jack

Stayed 1 night in Aug 2023
Response from Chase McIntyre on Aug 16, 2023
Thank you for your feedback

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The location was convenient to the airport and the shuttle was right on time for a 5am departure. Checkin staff (Melissa) was friendly and helpful. Beds were comfortable but the AC was pretty terrible. It cycled on/off all night with a disruptive sound and wildly fluctuating temperature. It was freezing and breezy while it was on and then sweaty while it was off so no one slept well. The property also needs more than one luggage cart.
Stayed 1 night in Aug 2023

2/10 Terrible

Catherine

Stayed 1 night in Aug 2023

6/10 Okay

Judith

Travelled with group
Liked: Cleanliness
Stayed 2 nights in Aug 2023

10/10 Excellent

Meghna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Lane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and close to the airport with a shuttle and a hot breakfast.
Stayed 1 night in Aug 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Daniel C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great airport hotel!
Great hotel. Close to the airport. The staff were pleasant and efficient. They were remodeling the entrance, so we had to use the back door, but it was well-marked and caused no issues.
Stayed 1 night in Jul 2023

10/10 Excellent

Corrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was hesitant when I saw the reviews about the renovation happening. Although the side door entrance and hallway was in poor condition (hence the renovation), the lobby and dining area were really nice and the receptionist was very friendly and helpful. The beds were comfortable and lots of breakfast options. It was great for our one night stay.
Stayed 1 night in Jul 2023