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Reviews of Embassy Suites by Hilton Portland Downtown

4 out of 5
Embassy Suites by Hilton Portland Downtown
319 SW Pine St, Portland, OR

Reviews

8.4

Very good

Rating 10 - Excellent. 555 out of 1006 reviews" "
Rating 8 - Good. 227 out of 1006 reviews" "
Rating 6 - Okay. 115 out of 1006 reviews" "
Rating 4 - Poor. 55 out of 1006 reviews" "
Rating 2 - Terrible. 54 out of 1006 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Maria

Stayed 1 night in May 2024

8/10 Good

Mui

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in May 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place with tons of perk like free drinks (btw 5:30-7) and complimentary breakfast
Stayed 1 night in May 2024

4/10 Poor

Jen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Homeless people EVERYWHERE, one guy asked my husband for a cigarette and money and then cussed at him. The hotel was so dark and creepy. We ran pretty much to our dirty hotel room. Then we went back down to park the car. The valet cost $55!!! But you were SCARED to not do it, because your vehicle would probably be gone or broken into. The hotel itself was $187 15 up charge and another 20 something for taxes and other charges. So walking out for one night not wanting to leave your hotel for fear was over $220.
Stayed 1 night in May 2024

10/10 Excellent

Rueben

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay I’ve had in Portland!
Stayed 1 night in May 2024

10/10 Excellent

scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very good
Stayed 2 nights in May 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious room!
Stayed 3 nights in May 2024

10/10 Excellent

Edward, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 4 nights in Apr 2024

4/10 Poor

Russell, Marysville

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sarah

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Really nice hotel, great location. Our room wasn't as clean as i would have expected.
Stayed 1 night in Mar 2024

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was the problem. It says parking available. It should say parking available in the street. If you want a secure parking spot you have to pay valet parking.
Stayed 1 night in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Liviu Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is amazing and included . Staff if very well trained . Rooms are quiet despite downtown .
Stayed 1 night in Apr 2024

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Deshawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms are very nice
Stayed 2 nights in Jan 2024

10/10 Excellent

Madisyn

Stayed 1 night in Apr 2024

10/10 Excellent

Datiana

Liked: Cleanliness, staff & service, property conditions & facilities
Clean anf quite property, all staff are nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that there was so many things within walking distance and that the hotel was so clean and elegant.
Stayed 2 nights in Apr 2024

10/10 Excellent

Agapi

Liked: Amenities
Great service!
Stayed 1 night in Apr 2024

10/10 Excellent

Alexandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter said this hotel made her feel like royalty. Parking was pricey especially when it’s the only option really besides the few spots they have out front. We walked all around outside it was close to a lot of great places. The room was very clean but the view was just other rooms.
Stayed 2 nights in Feb 2024

10/10 Excellent

Edgar

Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic building, welcoming staff, spacious and clean rooms. Street parking at night was free and 2 hr parking during business hours was affordable. A lot across the street charged only $10 per day. So don’t pay $59 per night for valet. 10 min walk to Pearl District.. the neighborhood was surrounded by strip clubs so it can get rowdy late on Friday or Saturday but definitely a vibrant urban experience
Stayed 4 nights in Apr 2024

6/10 Okay

Jessica, Bend

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Milind

Stayed 1 night in Apr 2024

10/10 Excellent

Sahar, Woodland Hills

Stayed 1 night in Apr 2024

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024

6/10 Okay

TUAN, Everett

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in a great spot downtown. You can walk to Powell's, Voodoo Donuts and other sites. Great for our group
Stayed 3 nights in Mar 2024

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with friendly staff.
Stayed 3 nights in Mar 2024

10/10 Excellent

Bernie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Oretis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF WAS ACCOMMODATING AND FRIENDLY, FOOD OPTIONS AND FOOD WAS GOOD IN MOTHER’S BISTRO, bathroom could use dusting around the mirrors and in less frequent used areas in the room otherwise, fairly clean. Oh, Need to check bed skirts on the bed box springs. Had stains on it.
Stayed 1 night in Mar 2024

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hotel! We were upgraded to a corner suite and it was huge! Amazing breakfast and short walk to the river walk. Would totally stay again!
Stayed 1 night in Mar 2024

10/10 Excellent

Scott, Pleasant Hill

Stayed 1 night in Mar 2024

6/10 Okay

PAVEL

Travelled with family
The $59 per night parking is a bit much. The valet not the greatest customer service ended up rolling up my own luggage.
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room. Awesome reception experience and breakfast. Pool was a bit chilly but kids has fun
Stayed 1 night in Mar 2024

6/10 Okay

Avis

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

CAITLIN

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Furniture dated. But excellent stay otherwise.
Stayed 1 night in Mar 2024

6/10 Okay

Florian

Travelled with family
Liked: Cleanliness, staff & service
Great location. So close to the waterfront. The hotel's stay was not optimal for few reasons. First, we had a race in the morning at 8AM and therefore no time for breakfast. While the hotel advertise a pack-and-go breakfast option, when we ask for it, the front desk told us that we were too many guests in our room to all get the option. We settle with sharing 2 breakfasts for 6 guests. The second is that the hotel lobbies were fun of half-clothed guests who were loud beyond the acceptable hours. There obviously was a rave party in the hotel. It would have been much better to put all these guests together and not have my family with 4 children between 10 and 14 to be mingling with these adults. The complimentary drink was a nice touch. The swimming pool is nice while the facility is a little creepy and seems run down. A fresh coat of paint would go a long way. We will return for the location, but we will not return with our kids.
Stayed 1 night in Mar 2024

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff and LOVED access to the fresh water in the lobby.
Stayed 1 night in Mar 2024

10/10 Excellent

elizabeth

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice and clean Loved how quiet it was
Stayed 1 night in Mar 2024

2/10 Terrible

L

Stayed 3 nights in Mar 2024

8/10 Good

Kelsey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, easy to find new things to do close by! One downside is that i didn't realize that parking was $60 a night. I didn't think to check to see if it was included because I just assumed it was included. I'll definitely make sure to keep an eye out in the future!
Stayed 3 nights in Mar 2024

6/10 Okay

Noe

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
There was a used toothbrush on the counter in the bathroom. There were rubberband hair tyes on the floor of the bathroom. The carpet appeared to not be very clean. The shower handle that controls the temperature seemed to be broken (loose) and ended up being still hot when it was turned down because the handle went back to original hot position on its own. The wifi being an extra charge on top of the room and valet parking was just too much.
Stayed 1 night in Mar 2024

2/10 Terrible

Karen

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I am extremely furious as I thought paying 60 dollars a night for valet would be safe however my new car has been keyed
Stayed 2 nights in Mar 2024

10/10 Excellent

Eduardo, Fox Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tim

Liked: Cleanliness
The pool area was delightful.
Stayed 1 night in Mar 2024

4/10 Poor

Kathleen, Bend

Travelled with family
Disliked: Amenities, property conditions & facilities
Not what it once was! We had always stayed at this downtown Embassy and aside from what is happening outside in Portland it’s sadly not the same place inside this hotel. Furniture in the room needs an update, lack of hot water, breakfast not nearly as good. Valet parking attendant left my car unlocked the first night and felt that this was okay.
Stayed 3 nights in Feb 2024

6/10 Okay

Kristie

Travelled with family
Liked: Staff & service
The hotel and staff are wonderful, kind and helpful. Things were a little outdated and was a bit disappointed in a few issues with the room but cleanliness was not a problem just a few things need to be updated. Parking is a big issue with this location there really needs to be a cheaper option other than valet especially for guests. The area around is a bit sketchy and noisy and you will meet some interesting people but overall for the convenience of location and being able to walk everywhere was decent. Would I stay here again? Only if other options weren't available. Restauraunts attached to hotel are excellent!
Stayed 2 nights in Mar 2024