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Reviews of Twelve Knights

3.5 out of 5
Twelve Knights
Margam Road, Port Talbot, Wales

Reviews

8.2

Very good

Rating 10 - Excellent. 38 out of 99 reviews" "
Rating 8 - Good. 38 out of 99 reviews" "
Rating 6 - Okay. 14 out of 99 reviews" "
Rating 4 - Poor. 8 out of 99 reviews" "
Rating 2 - Terrible. 1 out of 99 reviews" "

7.8/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Steelworker coming to a funeral of a colleague friend.
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely brilliant, as soon as you walk in the staff are friendly same as the locals, definitely gonna stay again, no complaints from me at all, the bed is comfortable aswell. Keep it up
Stayed 1 night in Jan 2024

8/10 Good

elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice food good price good choice
Stayed 1 night in Jan 2024

8/10 Good

Joanne

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Jafar

Travelled with family
.

10/10 Excellent

CLAUDIU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Dan

Stayed 1 night in Nov 2023

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely pub/hotel Friendly helpul staff.

6/10 Okay

Barry

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Barry
The gentleman I think was maybe the manager he was excellent. Good service,quick check in, but the room and building is very tired and needs updating urgently. Toilet seat coming off toilet flusher hanging out, Bed was comfortable though,
Stayed 1 night in Nov 2023

6/10 Okay

Ben

Liked: Staff & service
Room itself was alright, pub food downstairs lush, but my shower curtain was mouldy, the lamp didn't work, and water wouldn't stop flowing down into the toilet bowl all night long.
Stayed 1 night in Nov 2023

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended......
Good parking, nice room, friendly staff, with highly recommend.
Stayed 1 night in Oct 2023

4/10 Poor

N

Stayed 1 night in Aug 2023

8/10 Good

alison

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Peter

Stayed 1 night in Aug 2023

4/10 Poor

Jeffrey

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The brewery are letting this place down (Renovat)
Lovely picturesque hotel as you drive up to it. Unfortunately Simple things like windowboxes with dead Flowers in them A dead Christmas tree. Still outside with a few Christmas bubbles still attached So first impression not so good, Arrived at reception, very helpful and friendly staff. Very nice looking dar With plenty of choice. The unfortunate part is the carpets definitely need changing. So first impression inside very good unfortunately that's Where it stops. Got given a room Approximately 80 pound. And it was awful, big black Staines on the carpet Holders missing off the wall in the bathroom, but brackets still attached to wall. The Toilet seat was dangerously loose Spoke to the friendly manager who was very apologetic and after first night Moved us To a second room, lovely room, but unfortunately, a little noisy. Could only stay in this room for one night( due to room being prebooked next day.) So third night moved us to another room which was Unbearably noisy because of An outside ventilator fan coming on every 5 minutes. So unfortunately, not much sleep in 3 days. So if you stay There be aware room "1" Not very sightly And dangerous toilet seat.room "4"very nice room "7" you won't get any sleep Because of the noise. (Take your plugs for that room) The place definitely needs upgrading and renovating for the Price you are paying on certain days ( But lovely and helpful, friendly staff.( Unfortunately it won't let me download pics)
Stayed 3 nights in Jul 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value Accommodation
Fabulous value for money accommodation. The staff were friendly, polite and helpful. My room and its en suite bathroom was fabulous, with an extremely comfortable bed and all the right facilities. There was no pub noise or inappropriate behaviour on, or outside the premises, late at night from clients, which was pleasing to me. The only small remark is that I feel that the public areas could benefit from a bit of redecoration. However, I am aware that many pubs and hotels suffered during the pandemic, so that did not put me off, at all.
Stayed 4 nights in Jul 2023

6/10 Okay

Sean

Stayed 1 night in Jul 2023

8/10 Good

Mark

Stayed 1 night in Jun 2023

8/10 Good

Pete

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff in my opinion were very helpful and friendly. The food and beer good. However the room looked dirty and in need of a paint, the bathroom was mouldy around the bath and tiles. You really do get what you pay for. We stayed in room 10.
Stayed 1 night in Jun 2023

10/10 Excellent

Taryn

Stayed 1 night in Jun 2023

10/10 Excellent

James

Stayed 1 night in Jun 2023

4/10 Poor

Stephen

Disliked: Cleanliness, property conditions & facilities
Not to happy
Unfortunately not too good, the food in the restaurant was really poor and the inside of the place dark and dismal and in need of refurbishment, carpets dirty. Oh and a smile would have gone down well.
Stayed 1 night in Jun 2023
Response from Emma Mckernan on Jun 9, 2023
Thank you for taking the time to leave us a review. We are very sorry we did not deliver on this occassion. I will pass your comments onto the team for immediate improvement. We are a very old building with dark wood beams so the bar area is a lot darker than the restaurant. We are hoping for a refurbishment in the coming years to give the building a new lease of life. We hope we can welcome you back again in the future to see the improvements.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming 12 knights
Lovely, clean & tidy. Big bathroom with super shower. Able to open the windows to get fresh air in. Easy to find & plenty of parking. Friendly staff.
Stayed 1 night in May 2023
Response from Emma Mckernan on Jun 9, 2023
Thank you for taking the time to leave us a lovely review! We are glad you enjoyed your day with us and the staff looked after you well. I will ensure you comments are passed along to the team and we hope we can welcome you back again soon

4/10 Poor

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bar staff beer and food were really good and good value The accommodation was rubbish really old tired and uncomfortable.
Stayed 1 night in May 2023
Response from Emma Mckernan on Jun 9, 2023
Thank you for taking the time to leave us a review. We are glad you were looked after during your time with us and enjoyed the food. We are hoping for a refurbishment in the coming years to give the rooms a new lease of life. We hope we can welcome you back again in the future!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The check in was simple, car parking close to entrance. Our room was good with a bathtub, great to ease those tired travellers muscles. We loved the menu, basic food beautifully cooked and presented. We would definitely stay here again if visiting Sth Wales.
Stayed 1 night in May 2023
Response from Emma Mckernan on Jun 9, 2023
Thank you for taking the time to leave us such a lovely review. We are glad you enjoyed your time with us and I will ensure the feedback is passed along to the team. We hope to welcome you back again soon!

4/10 Poor

Ronald

Stayed 2 nights in May 2023

6/10 Okay

Antony

Stayed 1 night in Apr 2023

8/10 Good

David

Business traveller
I'm not sure how the rating is so high from Hotels.com, it's nice place but needs updating. Everything is there, food, good beer, warm room, comfortable bed, just needs modernising. Probably wouldn't stay here again out of choice, the best bit was the breakfast, really nice.
Stayed 1 night in Apr 2023

10/10 Excellent

Rosalin

Stayed 1 night in Apr 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Clean, spacious room. Very friendly staff and good quality food. Would reccomend Only issue is the need to use the firs escape for leaving before 8am, may not be suitable for people with limited mobility.
Stayed 2 nights in Mar 2023

8/10 Good

Matthew

Business traveller
Check in slow. Bed ok . Dated bathrooms
Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and friendly
Really friendly and helpful staff. Convenient location for accessing the sights and scenery of beautiful South Wales. I would definitely stay again.
Stayed 1 night in Jan 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean and comfortable without any luxury.
Stayed 1 night in Dec 2022
Response from Twelve Knights on Dec 22, 2022
Thank you for taking the time to leave us a review! We are glad you enjoyed your time with us and we hope we can welcome you back in the future!

8/10 Good

PJ

Stayed 1 night in Dec 2022
Response from Twelve Knights on Dec 22, 2022
Thank you for taking the time to leave us a review! We are glad you enjoyed your time with us and we hope we can welcome you back in the future!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good stay bathroom cold
Stayed 1 night in Dec 2022
Response from Twelve Knights on Dec 22, 2022
Thank you for taking the time to leave us a review! We have looked into the heatng of the towel rails and all of them are now working correctly. This helps to keep the bathrooms warmer as they are a decent size.We are glad you enjoyed your time with us and we hope we can welcome you back in the future!

8/10 Good

philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice clean well run hotel with bar and food.
Response from Twelve Knights on Dec 22, 2022
Thank you for taking the time to leave us a review! We are glad you enjoyed your time with us and we hope we can welcome you back in the future!

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
I stayed one night while travelling for work. The staff were friendly. The room was clean and had the bonus of a bath as well as shower. I ate in the bar and the food was good and well priced. No problem with parking as there was a large car park.
Stayed 1 night in Dec 2022
Response from Twelve Knights on Dec 22, 2022
Thank you for taking the time to leave us a review! We are glad you enjoyed your time with us and the staff looked after you. I will ensure your comments are passed along to the team and we hope we can welcome you back in the future!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Twelve Knights on Dec 22, 2022
Thank you for taking the time to leave us a review! We are glad you enjoyed your time with us and we hope we can welcome you back in the future!

8/10 Good

Pete

Stayed 5 nights in Oct 2022

4/10 Poor

Nina

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

David

Stayed 1 night in Sep 2022

10/10 Excellent

DAVID

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Plenty of parking. Close to other towns via train or car. Breakfast has good choices
Stayed 2 nights in Aug 2022

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The team were really accommodating as we arrived late. Very friendly staff and a comfortable stay.
Stayed 1 night in Aug 2022

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not stay as it was so terrible. We are trying to claim our money back from you. It was disgusting there. You need to physically check your hotels before advertising them.
Stayed 1 night in Aug 2022

6/10 Okay

Tal

Stayed 2 nights in Jul 2022

6/10 Okay

Richard

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
In need of some TLC
Lovely pub, staff were friendly & helpful but the room was badly in need of TLC and it was a hot night, the room was so hot and I barely slept.
Stayed 1 night in Jun 2022

10/10 Excellent

Andrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Will stay there again.
Stayed 2 nights in Jun 2022

6/10 Okay

Rosie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel was very tired … needs an overhaul..,carpets seriously need replaced or at the very least a deep clean … room was ok but again just needs updating… bed was clean and very comfortable…. Staff were lovely and very welcoming 😊
Stayed 2 nights in Apr 2022

10/10 Excellent

Jaydan

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022