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Reviews of NH Haiti El Rancho

3.5 out of 5
NH Haiti El Rancho
Rue Jose Marti 5, Petionville

Reviews

8.2

Very good

Rating 10 - Excellent. 182 out of 379 reviews" "
Rating 8 - Good. 111 out of 379 reviews" "
Rating 6 - Okay. 35 out of 379 reviews" "
Rating 4 - Poor. 22 out of 379 reviews" "
Rating 2 - Terrible. 29 out of 379 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Gandy

Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

vancliff

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 3 nights in Jan 2024

10/10 Excellent

FRITZ GERALD

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk amazing, customer service was great.
Stayed 1 night in Apr 2024

10/10 Excellent

Rose Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 6 nights in Feb 2024

10/10 Excellent

Lindsay

Travelled with family and small children
It was in a safe area and it was very beautiful
Stayed 1 night in Dec 2023

10/10 Excellent

Fritznel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 5 nights in Dec 2023

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was good
Stayed 1 night in Feb 2024

10/10 Excellent

Pascale

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it there, definitely coming back .
Stayed 2 nights in Feb 2024

4/10 Poor

Karmel

Stayed 1 night in Feb 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
It was really great, the customer servicewas okay, staff was super nice! the only thing is I had some unexpected deposit I wasn’t aware of.
Stayed 5 nights in Jan 2024

10/10 Excellent

Jhon, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 2 nights in Jan 2024

10/10 Excellent

Junior

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. I love that it has a classic timeless look about it. If there is one thing I would say with this hotel ,it must do better with their food and drinks. It was not all that great and for the price you are being charged, I would recommend you eat in the city. The front desk staff were very nice and Alenjandro assist us professionally. I do love the fact that the security of EL Rancho are constantly watching the property and the housekeeping staff was very pleasant.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jhon, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 5 nights in Jan 2024

10/10 Excellent

Alfred, Irvington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Franciyou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, neat and clean. Wonderful place
Stayed 5 nights in Jan 2024

10/10 Excellent

Emmanuella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Brithney

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kevens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

wislin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kettia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Adlet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Guest service Stanley is the best
Stayed 3 nights in Oct 2023

10/10 Excellent

Darlyves Rousseau

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Mackendy

Stayed 1 night in Sep 2023

10/10 Excellent

Andrellhe

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Marie Michele

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I needed to let you know my expectation didn't satisfy because i ordered a premium room for my relatives which 2 beds for 3 people they gave them one queen bed i would like to know why i paid for something i didn't get . Thank you
Stayed 1 night in Jul 2023
Response from IDupuy on Jul 31, 2023
Thank you for your review Marie , our Premium rooms come with 2 queen beds. We apologize for any inconvenience.

8/10 Good

Gerardson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from IDupuy on Jul 31, 2023
Thank you Gerardson for your review ! We hope to host you again soon !

10/10 Excellent

Pierre Marie

Stayed 1 night in Jul 2023
Response from IDupuy on Aug 16, 2023
Thank you Pierre for taking the time to rate us ! We hope to host you again soon !

10/10 Excellent

Germain Jean

Liked: Cleanliness, property conditions & facilities
Safe place to stay but little noisy cause to many people used the pool… I thought water in pool need to be clean more often , last weekend I was there I can’t even use the pool cause a bunch of people using the pool get the water dirty… My issue with this place is the pool is not on good condition…
Stayed 2 nights in Jul 2023
Response from IDupuy on Jul 10, 2023
Thank you for your review ! We are working hard to keep our facilities very clean especially our pool , we will definitely pass the message along to make sure everything is always up to our guests standards!

8/10 Good

Peter

Stayed 2 nights in Jun 2023
Response from IDupuy on Jul 20, 2023
Thank you for your review Peter ! We hope to host you again soon !

8/10 Good

Severine

Travelled with family and small children
Liked: Staff & service
Food was way too expensive. Paid breakfast for 4 at $13 a person, paid dinner buffet for 4 at $39 per person per day everyday. A al carte even more. Bar expensive. For the hotel price breakfast could have been included. That would be the reason i would exited to stay they again. Staff was amazing. I was not feeling well so to medical issues, they help me carefully choose my food as directed by doctors. Very smiley people. The ATM exchange rate was unfair. Room was comfortable. Shower was great. Pool needs better treatment. It was safe place. I had a good time at the casino. The kids loved it off course because they did not spend a penny from they pocket...lol
Stayed 2 nights in May 2023
Response from IDupuy on May 22, 2023
Dear Severine, We would like to first thank you for your review ! We are glad that you enjoyed our staff ! The ATM is operated by a third party. We hope to host you again soon!

6/10 Okay

RONALD

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Front desk was lying about how much money the cab is to the airport. They raised the price. At El rancho they prohibited visitors to visit you in your room first time I see that I travel every month to other countries. Some of the front desk employees are rude.
Stayed 1 night in Mar 2023
Response from IDupuy on Mar 16, 2023
Dear Ronald, We are so sorry about your experience , the price of the ride to the airport does vary depending on the driver. Again we would like to apologize and hope to host you again soon !

10/10 Excellent

Regine

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The place was lovely, mostly everything was in excellent condition. The only two problems was the food, and the gym. The food was a let down because it was the same thing every day as far as breakfast and lunch. Also, better equipment for the gym is needed. The AC was not working, causing a very hot climate. Need machines that actually work.
Stayed 5 nights in Feb 2023
Response from IDupuy on Feb 25, 2023
Thank you for your review Regine ! We are glad that you find our place lovely, we are so sorry that you had some other issues we will make sure to communicate them to our team !We hope to host you again soon !

2/10 Terrible

Freda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and neat. However I will nerve stay there again.
Stayed 3 nights in Feb 2023
Response from IDupuy on Feb 17, 2023
Thank you for your review ! We are glad that you find our property clean and neat , but we would like to know what didn't meet your expectation to better serve our future guests.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean safe My problem is the swimming pool, they close it at 6 pm
Stayed 1 night in Feb 2023
Response from IDupuy on Feb 7, 2023
Thank you for your review ! We are glad that you enjoyed our property ! We hope to host you again soon !

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast needs to be more local and more varieties of foods.
Stayed 2 nights in Jan 2023
Response from IDupuy on Jan 31, 2023
Thank you for your message, we have a variety of local fruits, we definitely try to incorporate more ! We hope to host you again soon !

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best one
Stayed 1 night in Jan 2023
Response from IDupuy on Jan 30, 2023
Thank you for your review ! We hope to host you again soon !

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good value. Not secure.
Decent place. Not quite as nice as Karibe. Shower was hot but very low water pressure. Security was poor.
Stayed 1 night in Jan 2023
Response from IDupuy on Jan 30, 2023
Thank you for your review, we hope to host you again soon !

2/10 Terrible

Jeff

Stayed 3 nights in Jan 2023
Response from IDupuy on Mar 6, 2023
Dear Jeff , to better serve you next time please let us know what wasn't to your liking ! We hope to host you again soon !

4/10 Poor

Faby

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They need to decide if this place is a venue or a hotel. You will not get not one peaceful night. They always have something going on. Access to the pool is closed when they have their concerts. Anybody can get into this place which makes it very unsafe. The food is nasty. The personal is very unprofessional except the cleaning staff. Overall DO NOT GO THERE.
Response from IDupuy on Jan 20, 2023
Thank you for your review, first off we would like to apologize for the noise. We do have security guards at all entrance to ensure our guests safety. We are glad that you find our cleaning staff friendly we will make sure to pass along the message.

8/10 Good

Mirla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from IDupuy on Dec 26, 2022
Dear Mirla , thank you for your review ! We are glad that you had a great stay, we hope to host you again soon !

10/10 Excellent

Junior

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice and quiet area, wonderful restaurant and food. No complaints as ad for services but I spent 3 days without internet.
Response from IDupuy on Dec 26, 2022
Thank you for your review Junior , we will make sure to let the staff know ! We would like to apologize for the Wifi situation as it was an issue coming directly from our provider. We hope to host you again soon !

10/10 Excellent

eva, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Response from IDupuy on Dec 26, 2022
Thank you for your review , we are glad you like our hotel. We hope to host you again soon !

8/10 Good

michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique property. Love the nature and peace around the hotel
Stayed 1 night in Nov 2022
Response from IDupuy on Nov 28, 2022
Thank you for your review ! We are glad you enjoyed our Hotel , we hope to host you again soon ! Thank you Michael!

10/10 Excellent

Anne Nehila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Experience
It was for a honeymoon stay . We where so happy and taking care of
Stayed 4 nights in Oct 2022
Response from IDupuy on Oct 27, 2022
Thank you for your review ! We are glad that you enjoyed your stay and hope to host you again soon !

10/10 Excellent

Max

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historical hotel plus the services from the staff were outstanding
Stayed 1 night in Oct 2022
Response from IDupuy on Oct 18, 2022
Thank you for your review , we are glad that you liked our splendid architecture, we will make sure to let our staff know ! We hope to host you again soon !

10/10 Excellent

Eveline

Stayed 1 night in Oct 2022

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities
The service was good and great
Stayed 1 night in Sep 2022
Response from IDupuy on Sep 24, 2022
Thank you for your review, we are glad you appreciated our service and hope to host you again soon !

6/10 Okay

Jean

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022
Response from IDupuy on Sep 21, 2022
Thank you for your review ! We hope to host you again soon !

10/10 Excellent

Reginald

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Great service
Stayed 1 night in Aug 2022
Response from IDupuy on Aug 22, 2022
Thank you for your review , we are glad that you liked our great service ! We hope to host you again soon !