Sundeck

Reviews of Hotel Dann Monasterio Popayán

4 out of 5
Hotel Dann Monasterio Popayán
Calle 4 No 10-14, Popayán, Cauca

Reviews

8.4

Very good

Rating 10 - Excellent. 145 out of 290 reviews" "
Rating 8 - Good. 88 out of 290 reviews" "
Rating 6 - Okay. 31 out of 290 reviews" "
Rating 4 - Poor. 15 out of 290 reviews" "
Rating 2 - Terrible. 11 out of 290 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like antique relics of town
Stayed 2 nights in May 2024
Response from Jefe de Gestion Humana on May 21, 2024
Respetado Huésped. Agradecemos de su visita a nuestro hotel. Esperamos tenerlo pronto de regreso. Cordialmente,Jeferson Alvarado D.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a peace and tranquility that is wonderful. The rooms are large and there was plenty of howt water. Could not have been happioer - and the breakfast was good too.
Stayed 1 night in Apr 2024
Response from Jefe de Gestion Humana on Apr 8, 2024
Dear Mr Stephen.We sincerely thank you for choosing us as your hospitality option; your comments strengthen the trust within our work teams, its a true pleasure having met your expectations.We hope to have you back at your Dann Hotel Monasterio Best,Jeferson Alvarado

4/10 Poor

Gregory

Disliked: Cleanliness, property conditions & facilities
spiders in the shower area very noisy
Stayed 3 nights in Mar 2024
Response from Jefe de Gestion Humana on Mar 11, 2024
Respetado Huésped.Le pedimos nuestras más sinceras disculpas si le causamos molestias en su estadía, de ninguna manera ha sido ni será nuestra intención.

10/10 Excellent

Adrian

Stayed 1 night in Feb 2024
Response from Jefe de Gestion Humana on Feb 8, 2024
Apreciado Sr Adrián.Esperamos poder tenerlo nuevamente con nosotros y gracias por tomarse el tiempo de comentarnos sobre su estadía.

10/10 Excellent

Diana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's just fabulous! From the staff at the main desk to the staff in charge of the gate at the parking lot, they all were wonderful!! Rooms are quiet, clean, and the building has a an outstanding colonial architecture. It's close to the main touristic attractions in downtown Popayán. Highly recommended!
Stayed 5 nights in Dec 2023
Response from Jefe de Gestion Humana on Jan 3, 2024
Respetada Sra Diana.Agradecemos sus valiosos comentarios, nos alegra saber que disfrutó de la atención de nuestro equipo de trabajo y que sintió el cariño que colocamos en cada una de nuestras funciones, gracias por el reconocimiento, sus comentarios han sido compartidos con nuestro equipo de trabajo..

4/10 Poor

Carlos alberto

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mala experiencia
Los fines de semana hacen eventos con música y mucho ruido. Solo informan al hacer el CHEK in y no hay nada que hacer. Pésima experiencia. Íbamos de descanso…..
Stayed 1 night in Dec 2023
Response from Jefe de Gestion Humana on Dec 5, 2023
Estimado Señor Carlos. Lamentamos profundamente las incomodidades que se presentaron por el desarrollo del evento en nuestras instalaciones, ofrecemos nuestras mas sinceras disculpas, esperamos que este incidente no impida que continúe contando con el Hotel como aliados en alojamiento o eventos en la ciudad de Popayán.Cordialmente,Jeferson Alvarado D.

10/10 Excellent

Edison

Stayed 1 night in Nov 2023
Response from Jefe de Gestion Humana on Nov 11, 2023
Respetado Sr Edison. Reciba un cordial saludo y agradecemos el habernos elegido en su visita a la ciudad. Esperamos tenerlo nuevamente con nosotros.

10/10 Excellent

Yenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jefe de Gestion Humana on Oct 27, 2023
Estimada Sra Yenny. Esperamos poder tenerlo nuevamente con nosotros y gracias por tomarse el tiempo de comentarnos sobre su estadía.

4/10 Poor

Brian, Oxford

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Jefe de Gestion Humana on Oct 26, 2023
Respetado Huésped. Su experiencia es muy importante para nosotros, nos gustaría conocer más a fondo sobre los aspectos a mejorar y así tomar las acciones pertinentes. Cordialmente.Jeferson Alvarado. Jefe de Gestión Humana y Calidad,

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property that is well maintained. Located in a prime location in the centro that surrounds you with main points of interest.
Stayed 2 nights in Jul 2023
Response from Jefe de Gestión Humana on Jul 27, 2023
Respetado Sr. Gregory.Esperamos poder tenerlo nuevamente con nosotros y gracias por tomarse el tiempo de comentarnos sobre su estadía.

10/10 Excellent

Hemmie van

Stayed 1 night in Jul 2023
Response from Jefe de Gestión Humana on Aug 8, 2023
Esperamos nos brinde el honor de servirle muy pronto nuevamente para otra inolvidable estadía

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is wonderful
Stayed 1 night in Jul 2023
Response from Jefe de Gestión Humana on Jul 17, 2023
Respetado Sr Jose. Esperamos poder tenerlo nuevamente con nosotros y gracias por tomarse el tiempo de comentarnos sobre su estadía.

8/10 Good

Marc

Liked: Cleanliness, property conditions & facilities
Gut gelegenes Hotel leider ungenügendes Frühstück
Schönes Hotel im Zentrum von Pereira. Wir hatten ein schönes Zimmer. Das Abendessen war gut. Leider kann man das vom Frühstück nicht sagen. Es wird ein einem grösseren Saal als Buffet angeboten. Die Auswahl ist sehr eingeschränkt und nicht besonders schmackhaft. Das Buffet ist ziemlich lieblos angerichtet. Wir konnten wegen eines privaten Anlasses nicht auf der Terrasse essen, was beim schönen Wetter und beim wirklich nicht schönen Esssaal sehr schade war.
Stayed 1 night in Jul 2023
Response from Jefe de Gestión Humana on Jul 13, 2023
Dear Mr Marc.Thank you very much for writing to us, we will carry out his message in detail, since he tells us that he stayed in Pereira, our hotel is located in the city of Popayán.Cordially.Jefferson Alvarado.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to center of town.
Stayed 3 nights in Jun 2023
Response from Jefe de Gestión Humana on Jul 11, 2023
Respetado Sr Jhon.Nos alegra saber que vivió la experiencia de servicio y calidad que nos caracteriza. Esperamos tenerlo pronto de regreso.

10/10 Excellent

HARRY

Stayed 1 night in Jun 2023
Response from Jefe de Gestión Humana on Jul 11, 2023
Respetado Sr Harry.Nos alegra saber que vivió la experiencia de servicio y calidad que nos caracteriza.

6/10 Okay

Maria c

Stayed 3 nights in Apr 2023
Response from Jefe de Gestión Humana on Jul 13, 2023
Respetada Sra María. De antemano reciba nuestro agradecimiento por compartir su experiencia en nuestras instalaciones, para nosotros es de vital importancia recibir comentarios de parte de nuestros huéspedes, ya que nos ayudan a mejorar cada día en nuestras operaciones.

8/10 Good

SANDRA LILIANA

Stayed 2 nights in Apr 2023
Response from Jefe de Gestion Humana on Nov 7, 2023
Sra Sandra, Muchas gracias por su visita. Esperamos tener nuevamente de su visita.

8/10 Good

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in the room at night and suddenly me and my wife got a alergic reactions to someting, I dont know what, maybe of the sheets.
Stayed 1 night in Apr 2023
Response from Jefe de Gestión Humana on Jul 13, 2023
Respetado Sr Pedro. Agradecemos mucho su comentario y retroalimentación sobre su experiencia en nuestro hotel.Revisaremos el tema que usted comenta con el debido detenimiento para poder identificar lo que pudo suceder ya que nuestra prioridad siempre es cumplir con las expectativas de nuestros clientes y más aun con cualquier solicitud que sea realizada por parte de ustedes. Lamentamos mucho que en esta ocasión no se haya presentado de esta manera pero tomaremos acciones inmediatas.Sus comentarios son de gran valor para nosotros y nos ayudan a mejorar en cualquier aspecto de servicio para continuar cumpliendo con nuestro compromiso de excelencia y calidad.Esperamos poder contar pronto con su visita de nuevo para así poderle brindar el servicio que usted se merece y por favor no dude en contactarnos directamente a la recepción para encargarnos de cualquier requerimiento.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación. Bella edificación histórica. Desayuno poco variado y de poca calidad.
Stayed 3 nights in Apr 2023

10/10 Excellent

Jach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful property and close to everything in the old city center. I would stay there again. This was my sw one time at this hotel
Stayed 5 nights in Apr 2023

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience
Stayed 3 nights in Mar 2023

6/10 Okay

Monte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and easy on site parking, two exceptional staff members, exceptional, given a room overlooking the breakfast area so not happy with the room, not happy at all. NOT good internet, kept going in and out. This is a beautiful property but I would never stay there again, highly over rated.
Stayed 2 nights in Apr 2023

8/10 Good

ANDRES

Stayed 2 nights in Mar 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful quiet building housing the hotel. All was serene and lovely.
Stayed 3 nights in Mar 2023

10/10 Excellent

MARIA, FLUSHING

Stayed 3 nights in Mar 2023

8/10 Good

adriano

Stayed 1 night in Jan 2023

10/10 Excellent

Anita

Stayed 2 nights in Feb 2023
Response from Jefe de Gestión Humana on Feb 27, 2023
Respetada Sra Ana. Reciba un cordial saludo por parte del hotel Dann Monasterio.Agradecemos por habernos elegido en su visita a la ciudad. Esperamos tener la oportunidad de tenerla nuevamente con nosotros,Cordialmente.Jeferson Alvarado.Jefe de Gestión Humana y Calidad.

10/10 Excellent

Josef

Stayed 1 night in Jan 2023
Response from Jefe de Gestión Humana on Jan 30, 2023
Respetado Sr Josef.Reciba un cordial saludo. Agradecemos por su visita, esperamos tenerlo pronto de regreso.

8/10 Good

Juan, London

Travelled with partner
Liked: Cleanliness, staff & service
Adequate hotel in a lovely colonial cloister. A bit dated and old fashioned but with spacious and comfortable rooms. Breakfast was a bit of a disappointment but ok. Delicious mango, pineapple and papaya and they make fresh eggs for you. But they could be a bit more adventurous with the fruits offered, the breads could be better, and the juices are simply awful… they are watered down so much that they don’t taste of anything.
Response from Jefe de Gestión Humana on Jan 11, 2023
Respetado Sr. Juan Pablo. Reciba un cordial saludo por parte del hotel Dann Monasterio.Agradecemos inmensamente sus observaciones , este feedback en cuanto a la preparación de las bebidas y la escases de los productos en el desayuno permite que tomemos acciones frente a esta situación puntual de servicio y evitar que se presenten nuevamente inconvenientes de este tipo. Esperamos tenerlo pronto de regreso. Cordialmente,

4/10 Poor

jairo

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Los hoteles Dann son muy buenos. Pero este hotel y su servicio son muy malos por el precio que se paga
Response from Jefe de Gestión Humana on Jan 10, 2023
Respetado Sr Jairo. Agradecemos mucho sus comentarios y retroalimentación sobre su experiencia en nuestro hotel.Revisaremos el tema que usted comenta con el debido detenimiento para poder identificar lo que pudo suceder ya que nuestra prioridad siempre es cumplir con las expectativas de nuestros clientes y más aun con cualquier solicitud que sea realizada por parte de ustedes. Lamentamos mucho que en esta ocasión no se haya presentado de esta manera pero tomaremos acciones inmediatas.Sus comentarios son de gran valor para nosotros y nos ayudan a mejorar en cualquier aspecto de servicio para continuar cumpliendo con nuestro compromiso de excelencia y calidad.Esperamos poder contar pronto con su visita de nuevo para así poderle brindar el servicio que usted se merece.Cordialmente Jeferson Alvarado.

10/10 Excellent

Misako Chinen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, but the rooms needed to be updated. I liked my room had a bathtub and balcony.
Stayed 2 nights in Dec 2022
Response from Jefe de Gestión Humana on Jan 4, 2023
In advance please receive our thanks for having shared your experience in facilities, for us its of great importance to receive such comments from out guest, due to the fact that it allows us to better from day to day in our operations.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mejor imposible
Hermoso el hotel.. te respetan todos los acuerdos como socio de Hotels.!!!
Stayed 2 nights in Dec 2022
Response from Jefe de Gestión Humana on Jan 4, 2023
Respetado Sr Juan. Nos alegra saber que vivió la experiencia de servicio y calidad que nos caracteriza.Esperamos tenerlo de regreso.

2/10 Terrible

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Don't do it to yourself!
It's one of the more expensive hotels in Popayan and the pictures and description look great. Do yourself a favour though and choose another hotel.... Unless you enjoy sleeping (or NOT sleeping as was the case for us) next door to a raging party. It turns out that Hotel Dann is also one of the best function venues in Popayan and hosts functions into the small hours of morning. And just when you manage to fall asleep when the music stops at 3am and the rowdy guests disperse, the construction guys turn up at 7am and start dismantling the stage and lights from the previous nights party and set the venue up for the next one! Oh, and the showers are tepid (the staff we complained to about this say it is a longstanding problem related to the age of the hotel and the kind of hot water system they have. Other than these pretty important details everything else was perfectly fine. The food at the restaurant is pretty good and the restaurant setting/decor is great. Oh and the bed was huge and extremely comfortable. If you're going to be lying awake at 2am with a pillow on your head trying to drown out the noise of blaring music and joyous revellers next door, you might as well be doing it on a big comfy bed!
Stayed 3 nights in Dec 2022
Response from Jefe de Gestión Humana on Jan 4, 2023
We would be very attentive to serve you during your following stay, if you allow us the opportunity to change the image that you obtained during this occasion.

10/10 Excellent

Lina

Stayed 1 night in Nov 2022
Response from Jefe de Gestión Humana on Dec 14, 2022
Respetada Sra. LinaEsperamos regrese muy pronto. Cordialmente. Jeferson Alvarado.

8/10 Good

Flora

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent service
Stayed 1 night in Oct 2022
Response from Hotel Dann Monasterio on Nov 25, 2022
Good morning, we are glad that you felt at home, it is a pleasure to have attended you and responded in the best way.We hope to see you soon.Good day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos fue muy bien, lo único es que la habitación que nos tocó , es que da en paralelo al restaurante y se escucha el el ruido desde las 6 am.
Stayed 2 nights in Oct 2022
Response from Hotel Dann Monasterio on Nov 25, 2022
Muy buenos días, esperamos se encuentre muy bien, atenderemos la solicitud, y dejaremos la inquietud en nuestro sistema para que su próxima visita sea en un lugar mas tranquilo. Feliz Dia.

10/10 Excellent

PABLO

Stayed 2 nights in Aug 2022

10/10 Excellent

Chungyao

Stayed 1 night in Aug 2022

6/10 Okay

Pincus

Stayed 2 nights in Aug 2022

10/10 Excellent

Fernando

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the architecture and the calm/peace of the place.
Stayed 1 night in Jul 2022

8/10 Good

Lilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a colonial style hotel. Exceĺent service, the only issue I had was the gym. Almost non existent. Only 4 machines, very outdated, only one worked. Other than that, great experience.
Stayed 2 nights in Jun 2022

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

6/10 Okay

ricardo

Stayed 3 nights in May 2022

8/10 Good

Julián

Stayed 2 nights in May 2022

4/10 Poor

MIGUEL

Stayed 1 night in Apr 2022

10/10 Excellent

Oscar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a very good staff. their attention was oustading. I will come back again.
Stayed 7 nights in Apr 2022

8/10 Good

Clara, green acres

Liked: Staff & service, amenities
Amazingly breakfast and food!!
Stayed 2 nights in Apr 2022

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting right in the middle of town. It is Colombia but Popoyan is pretty high altitude. Bring a sweater.
Stayed 2 nights in Mar 2022

10/10 Excellent

Felipe

Stayed 2 nights in Jan 2022

10/10 Excellent

JOSE LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Encantador hotel en antiguo monasterio
Antiguo monasterio franciscano convertido en hotel y conservado con primor. Las habitaciones son las antiguas celdas, cama cómoda y cuarto de baño moderno, con todas las necesidades cubiertas. Es un hotel muy tranquilo y agradable en el centro de la ciudad
Stayed 2 nights in Jan 2022