Dear Nadia,Thank you very much for your positive feedback, We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu BaobabOnline Reputation Manager

Dear Awa,Thank you for choosing us and for sharing your review.It is disappointing to hear that you did not fully enjoy our resort. You may rest assured all your comments had been cascaded to the responsible department.We hope you will decide to give us the opportunity to welcome you soon again and prove that your unsatisfactory stay was an exception! With best regards,Hotel Riu BaobabOnline Reputation Manager

Dear Abdou,Thank you very much for your review.We are very happy that you had a great holiday with us!You can rely on us to record your comments and we will take them up with the appropriate departments.We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu BaobabOnline Reputation Manager

Dear Rebecca,Thank you for your comment,We are glad to know that you enjoyed our facilities and that you liked the room.We regret not having lived up to your expectations in terms of our wide and varied gastronomic offer served.We have a team of chefs who carry out an arduous daily task to please the number of palates that visit us and, we observe that, in your case, it could not be like that.We can guarantee the quality of our food and we would like to tell you that in accordance with our high standards, we guarantee our guests a service of the highest quality, which goes far beyond legal requirements, especially when it comes to food safety. . At RIU Hotels & Resorts, health is our priority. Therefore, we follow a food safety protocol, guaranteeing the safety and quality of the products, in all our production, preparation and F&B service processes.Have no doubt that we will write down your observations to discuss them with the relevant departments and continue improving every day.We would like to extend a cordial invitation to you to return and once again allow us the privilege of receiving you at any of our facilities, with the purpose of providing you with the exceptional experience that we always strive to offer, guaranteeing your complete satisfaction.Yours faithfully,Hotel Riu BaobabOnline Reputation Manager

Dear Lamine,Thank you for your comment,Please allow us to tell you that we would have liked you to leave our facilities with different feelings.We apologize if anything bothered you and we would like to extend a cordial invitation to return and once again allow ourselves the privilege of receiving you at any of our facilities, with the purpose of providing you with the exceptional experience that we always strive to offer, guaranteeing your complete satisfaction.Yours faithfully,Hotel Riu BaobabOnline Reputation Manager

Dear Essa,It is wonderful to learn that you found your stay of your liking.Our lovely staff will be very pleased to learn that all their efforts were appreciated.Thank you very much!We would be delighted to welcome you again soon, Essa.Warmest Greetings,Hotel Riu BaobabOnline Reputation Manager

Dear ANNE,We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read that despite our efforts we could not meet your expectations in some areas.We would like to thank you for having chosen our hotel for your stay.Nevertheless, we will take note of your observations for future arrangements.Hoping to host you again.Best Regards,Hotel Riu BaobabOnline Reputation Manager

Dear Richard,Thank you for your review,We are very happy to hear that your experience at our hotel was exceptional! Our team strives every day to ensure that every guest feels at home. We look forward to the privilege of welcoming you back and exceeding your expectations once again.Yours faithfully,Hotel Riu BaobabOnline Reputation Manager

Dear Ndeye,We really appreciate that you took the time to evaluate us and to share your feedback.We are disappointed that there were some inconveniences that made an impact on your overall experience. We strive to provide all of our guests with a wonderful experience and we regret that your stay with us was not entirely perfect!Please rest assured that we will pass your comments to corresponding departments for further consideration as we know there is always room for improvement and we truly hope that you will give us a chance to host you soon again and share a more enjoyable experience.With best regards,Hotel Riu BaobabOnline Reputation Manager

Dear Andrena,Thank you for choosing RIU and for sharing your concerns with us!We regret that your stay at our hotel did not fulfill your conception in some aspects, as our priority is to provide a professional service at all times and to ensure a relaxing stay to all of our visitors.We truly hope to have the pleasure of welcoming you back again soon in one of our Worldwide premises to regain your trust in our brand and services. Please receive our warmest regards,Hotel Riu BaobabOnline Reputation Manager

Dear Modou,we appreciate you taking the time to share your great review here! We are happy to know that you were pleased with our service and we look forward to hosting you again in the near future. We wish you all the best, Hotel Riu BaobabOnline Reputation Manager

Dear Bocar,Many thanks for sharing your experience with us.We are very sorry to hear of the disappointment you experienced during this stay, since we want all of our guests to experience some fantastic holidays while staying with us.Hoping that there were many positive aspects of your stay, we look forward to welcoming you again and deliver a more enjoyable experience.Best of hopes,Hotel Riu BaobabOnline Reputation Manager

Dear Nancy,Thank you very much for staying with us and your great ratings.We truly regret having failed to provide the perfect experience.All our hotels fulfil the international hygienic norms. For instance, the bed cloth and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions.Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work really hard to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. We will send your comments to management in case these standards have not been fulfilled at some point.We hope to have the opportunity to host you again very soon.Kind Regards,Hotel Riu BaobabOnline Reputation Manager

Dear Cathy,We are already waiting for you, thank you so much for choosing us and for your brilliant ratings.We really appreciate it.It is fantastic to learn you left happy with your experience.Best wishes!Hotel Riu BaobabOnline Reputation Manager

Dear Amma,We are sorry to learn that you were not fully satisfied with the All-Inclusive program and the food included in it. We regret to read that we did not fulfil your expectations with our offer, as we always offer a wide variety in order to cater to every guests taste. Nevertheless, we will forward your feedback to our Food & Beverage manager.Thank you very much for taking the time to evaluate us.Warmest Regards,Hotel Riu BaobabOnline Reputation Manager

Dear Sean, Thank you for taking the time to write a review about your experience at our hotel. We apologize for the inconvenience regarding your reservation. Your comments have been shared with our team as we hope you will consider giving us another chance to welcome you soon again and restore your faith in us.Greetings,Hotel Riu BaobabOnline Reputation Manager

Dear Aboubacry,Thank you very much for staying with us and for sharing your review, it does help us when applying changes.Nevertheless, we regret to read the experience did not live up to your expectations, we do take note of your observations and they will be passed on to the departments in charge for further improvements.Please accept our apologies for any inconvenient.Best regards,Hotel Riu BaobabOnline Reputation Manager

Dear Sidy,Thank you for your review.We truly strive to create a memorable experience for our guests so we are saddened to hear that the stay was not exactly what you were hoping for, and appreciate that you took the time to share your concerns with us. Even if you do not describe any details that could help us understand what happened, it is obviously disappointing to see that you left with the impression we have failed to represent ourselves properly, and are disappointed that we did not represent that high service level that we know our team members have and consistently deliver most of the time. This is in no way indicative of the level of service we strive to provide or the culture we create here at our hotels. Please know, for our first hotel in Senegal, we have recruited the most experienced leading staff from our hotel in Cape Verde to ensure that our colleagues from Senegal are properly trained.However, your feedback is vital for us as we look to improve our guest experience going forward. Please accept our apologies for your disappointments during your visit, and know that we take your concerns very seriously. Therefore, we will look into the detail of the interactions you had, and utilize them to evaluate our performance, with the aim to provide a better experience in the future.Again, thank you for allowing us to understand your point of view as we continually strive to provide a better service experience to all future travelers, and we sincerely hope you will return to us.Kind regardsHotel Riu BaobapOnline Reputation Manager