Deluxe Room, 2 Queen Beds, Non Smoking
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Reviews of Thunderbird Motel

2 out of 5
Thunderbird Motel
1415 South 5th Avenue, Pocatello, ID

Reviews

5.8
Rating 10 - Excellent. 20 out of 112 reviews" "
Rating 8 - Good. 21 out of 112 reviews" "
Rating 6 - Okay. 22 out of 112 reviews" "
Rating 4 - Poor. 17 out of 112 reviews" "
Rating 2 - Terrible. 32 out of 112 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Patsy

Travelled with family
Liked: Amenities
nice friendly staff.
Stayed 1 night in Apr 2024

6/10 Okay

Merilee

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Managment on Mar 13, 2024
Thanks for the review.

6/10 Okay

Sally

Travelled with partner
Liked: Staff & service
Disliked: Amenities
No hot water. Run down.
Stayed 1 night in Feb 2024
Response from Managment on Mar 13, 2024
We are sorry to hear about your stay. Thank you for the review so we can address the issues

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Only complaint is the room was on ground level and the curtains were so thin when the lights were on you could see in from outside. We had to hang a blanket over the window for privacy.
Stayed 1 night in Sep 2023
Response from Managment on Oct 1, 2023
Thank you for letting us know.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy room and friendly staff
Stayed 1 night in Sep 2023
Response from Mercedes on Sep 24, 2023
Thank you so much for the review

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Read reviews before i arrived. Some good, some not so much. My opinion is that a good review is correct. Nice people, clean room. Good location. Everybody sees the world differently. I was pleased with this motel.
Stayed 1 night in Sep 2023
Response from Mercedes on Sep 13, 2023
Thank you for your review

6/10 Okay

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Check their beds!!
We stayed at Thu derbird twice this summer (2023). The staff, and their rooms' overall condition, were fine...but we had to request "to be given another room" on each occasion because the beds were in such POOR condition. The beds in the second rooms were fine.
Stayed 1 night in Sep 2023
Response from Thunderbird Management on Sep 10, 2023
Thank you for letting us know about the beds, we greatly appreciate the feedback.

6/10 Okay

William

Disliked: Property conditions & facilities
Our stay
Stayed 1 night in Aug 2023
Response from Thunderbird Management on Sep 3, 2023
Thank you for your review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Good value, pleasant receptionist, very clean.
Stayed 1 night in Aug 2023
Response from Front Desk on Aug 19, 2023
Thank you for your kind words. We hope you come stay with us again.

2/10 Terrible

Brychevska

Stayed 1 night in Aug 2023
Response from Thunderbird Management on Sep 3, 2023
Thank you for your review

8/10 Good

Harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was quite clean and comfortable. The shower offered plenty of hot water. The wall-mounted airco unit appeared to be new-ish, and it worked very well. But as is so common, it was rather loud during the night. Overall, we would certainly stay at The Thunderbird, again.
Stayed 1 night in Jul 2023
Response from Mercedes on Aug 2, 2023
Thank you for your stay with us at the Thunderbird Motel

8/10 Good

Mike

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room smells old. Desk clerk is wonderful
Stayed 1 night in Jul 2023
Response from Thunderbird Management on Jul 23, 2023
We appreciate your review. Thank you for letting us know about the issues with your room, we have addressed them. Thank you for choosing Thunderbird Motel

10/10 Excellent

Lorraine

Travelled with pets
Liked: Staff & service, property conditions & facilities
I had a very hard time finding it despite using google maps, but had a very good check-in once I got here. The floor is a bit dirty, and there were a few ants, but everything else was just what I needed.
Stayed 1 night in Jul 2023
Response from Thunderbird Management on Jul 23, 2023
Thank you for your review. We have addressed the issues you told us about. Thank you for choosing Thunderbird Motel.

2/10 Terrible

Keaten

Stayed 1 night in Jul 2023
Response from Mercedes on Aug 1, 2023
We are sorry to hear that your stay was so poor. Please let us know if there is something we could have done to increase your experience

8/10 Good

Patricia Joseph

Travelled with partner
Liked: Property conditions & facilities
Room was very clean. Price was very reasonable. Parking was a little tight, but it’s doable. We will return !
Stayed 1 night in Jun 2023
Response from Mercedes on Jul 2, 2023
Thank you for your stay with us! We greatly appreciate your business

2/10 Terrible

Scott

Stayed 1 night in Jun 2023
Response from Thunderbird Management on Jul 23, 2023
We are sorry to hear that you did not have a very good experience here. Please feel free to contact us, and let us know what we can do to make your stay here better.

10/10 Excellent

Freddi

Stayed 1 night in Jun 2023
Response from Thunderbird Management on Jul 23, 2023
Thank you for your review! We greatly appreciate it.

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities
The room was clean and the staff was great. The shower did not keep a constant temperature and alternated temperatures from freezing to scalding.
Stayed 1 night in Jun 2023
Response from Mercedes on Jun 28, 2023
Thank you for letting us know

10/10 Excellent

Shirley

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice lady-Shantel in office.
Stayed 1 night in Jun 2023
Response from Mercedes on Jun 13, 2023
Thank you for the review, we greatly appreciate it

6/10 Okay

Travis

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I liked that it was a historical hotel in the area. I didn't like that parking was tight, the professionalism of the staff was lacking. The in room coffee pot was not there. There wasn't a place to hang a hand towel. There wasn't any slip resistant mat for the tub. The deadbolt didn't work properly. The office was not open early enough to drop the key off to anyone, just a drop box. Because of the safety issues, I don't think we'll stay here again.
Stayed 2 nights in May 2023
Response from Mercedes on May 26, 2023
We are sorry to hear about your stay. We have addresses the issues presented. Thank you

4/10 Poor

nicholas

Stayed 1 night in May 2023
Response from Mercedes on Jun 13, 2023
Thank you for your rating

8/10 Good

Michael, Lehi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Mercedes on Apr 26, 2023
Thank you for your review

10/10 Excellent

Tifany

Liked: Staff & service, property conditions & facilities
I appreciate how accessible it is from the interstate heading east from the west. Directions are clear with the help of my phone. Hotel is well run, from my personal call to register me before the office closed for the evening to the personal connection to the housekeeper who left a survey as well. I had a king size bed all too myself. I doubled up the quilt to get the desired rest I needed for the night. I am very satisfied with my choice to stay here.
Stayed 1 night in Apr 2023
Response from Mercedes on Apr 16, 2023
Thank you so Much for your review

6/10 Okay

Lakia

Travelled with partner
Liked: Cleanliness, staff & service
Was clean. Property is showing sign of deterioration. Nothing fancy here, just the basics.
Stayed 1 night in Mar 2023
Response from Mercedes on Apr 2, 2023
Thank you for your honest review.

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities, room comfort
A real disappointment!
Stayed 1 night in Feb 2023
Response from Mercedes on Feb 20, 2023
I’m sorry to hear about your stay. We would love if he would contact us and let us know what we can do to improve your stay. Thank you for your review.

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Mercedes on Jan 6, 2023
Thank you for your review

2/10 Terrible

Joel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It is basically a homeless village. Sad to see.
Response from Mercedes on Dec 5, 2022
I do apologies that your visit was so poor. Could you please let us know what made your stay such a bad experience?

4/10 Poor

Ben

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2022
Response from Mercedes on Aug 26, 2022
Thanks for your review

8/10 Good

Michael

Liked: Cleanliness
Property was good. But there seem to be some guests who leave a ton of crap outside their rooms. BBQs. Chairs. Hamster cages. Also lots of smoking outside rooms which is lousy.
Stayed 1 night in Aug 2022

4/10 Poor

Larry

Travelled with partner
Liked: Cleanliness, staff & service
No coffee makers in room & lobby coffee was not available until 10am. Bathroom toilet ran all night of & on. No place to put suitcases except on the floor & this was in an upgraded room. Bed was ok.
Stayed 1 night in Jul 2022
Response from Mercedes on Jul 31, 2022
Thank you for your honest review. We will address the problems you brought up

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, property conditions & facilities
This was a quaint locally owned motel. Was clean and simple. Was nice for a place to stay overnight.
Stayed 1 night in Jul 2022
Response from Mercedes on Jul 25, 2022
Thank you so much for your honest review

8/10 Good

Brock

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2022
Response from mercedes on Jul 13, 2022
Thank you for your review of your stay

2/10 Terrible

Christopher

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Sucked
Not so good. No heater in 30 degree temps. People above stomping around all hours of the night. Hardly got any sleep after driving 10 plus hours. Sink was dripping all night.
Stayed 1 night in May 2022
Response from Mercedes on Jun 12, 2022
We are sorry to hear about your stay. We wish you would have brought it to our attention and we could have helped. Thank you for the honest review so that we can address these issues

2/10 Terrible

Jason

Stayed 1 night in Mar 2022

2/10 Terrible

Anna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dead bolt on door didnt work, curtains torn, carpet buckled and sticky, toilet did not flush, sink sprays water everywhere, smelled smokey and the front of the air conditioner was missing.
Stayed 1 night in Mar 2022
Response from Mercedes on Mar 27, 2022
Thank you for your honest review. If possible could you please tell me what room you stayed in so we could address these issues?

2/10 Terrible

Travis Melvin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was supposed to be $67.80. But we did have a small dog that we called ahead about and was told it was $10 dollars extra (We also looked it up on Thunderbirds website). When we got here they changed it to $15 extra for a pet. So they gave me a receipt showing I paid 82.80. When I checked my credit card showed  Robinson Hospitality had taken out $99.00. We spoke with the front desk and they said to call our credit card company. We did and the card company (Visa) said yeah Robinson Hospitality took out $99.00. My  room rate should have been 77.80.  So basically Robinson Hospitality stole $22.00 from me. Then we get to our room and the chair is covered in sunflower seed shells there is a Jolly Rancher candy stuck to the blanket of one of the beds the television set on a dresser that was shorter than the bed making it impossible to watch from the bed there was no heat not even a real heat light in the bathroom and to top it off some people checked in late directly above our room and were up all night being extremely loud. Apparently there are people that live full time in the hotel because kids were riding bikes all over in the parking lot making it extremely difficult to back your vehicle out or anything. Just a bad experience and horrible first impression when you get stolen from in the beginning.  Of course they left a note telling us to be sure and tip house keeping. What a joke. Oh and the small bible in the room had a pentagram drawn on it and Lucifer written across it.
Stayed 1 night in Mar 2022
Response from Mercedes on Mar 21, 2022
Thank you for your review. We just wanted to remind you, as said on all your reviews, that you were only charged the $77.80, you just need to check your bank statement and it will verify for you. Also we would love to see the picture you have of the wrappers and sunflower seeds that were never found while cleaning the room so that we can educate our staff. Have a wonderful day and better luck in future endeavors.

2/10 Terrible

Veronica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Mercedes on Mar 12, 2022
Sorry to hear your stay wasn’t satisfactory. Thank you for your honest review

10/10 Excellent

Lisett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great. Thank you
Stayed 2 nights in Mar 2022
Response from Mercedes on Mar 8, 2022
Thank you for your honest review! It’s greatly appreciated

2/10 Terrible

Timothy

Disliked: Staff & service, property conditions & facilities
Very poor
Very poor services tv didnt works their was dog poop everywhere will not be stayed their again
Stayed 1 night in Feb 2022
Response from Mercedes on Feb 15, 2022
Thank you for your review. We will work on the things you mentioned.

2/10 Terrible

Solomon

Disliked: Staff & service, amenities, property conditions & facilities
They have a list of things and priced if you steal or brake anything 🤔 i wonder if this is why they dont give out extra towels .. if your staying more than one day or you have more than two guest ask about extra towels...customer service dealings were good just rules about extra towels
Stayed 2 nights in Feb 2022
Response from Mercedes on Feb 7, 2022
I'm sorry to hear that your stay was terrible. We appreciate your honest review of our facility. Thank you for your stay

2/10 Terrible

Gail

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has remodeled supplies in the parking lot. Half of the motel is month to month housing. It is dirty, unsafe, and we felt like we barely got out without being robbed or overcharged.
Stayed 1 night in Sep 2021
Response from Mercedes on Oct 1, 2021
I'm sorry to hear about your stay. Thank you for your honest feedback. We are under construction at this time trying to get the rooms up to par.

2/10 Terrible

Cynthia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I did not stay here and I hope you're not going to try to charge me for it because I left and I did not let them run my card it was the rooms were clean but there were people running around all over outside single women are not staying in a place where there are a bunch of men running around outside without shirts sitting out in front of their rooms drinking and smoking.
Stayed 1 night in Sep 2021
Response from Mercedes on Sep 20, 2021
Cynthia, We are sorry to hear about your experience. Your card wasn't charged.

6/10 Okay

Shawn

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Mercedes on Sep 19, 2021
Thank you for your honest review

2/10 Terrible

Scott

Disliked: Amenities, property conditions & facilities
Only stay here if you absolutely have to because you have no room to sleep in your car. I've stayed in other hotels in Pocatello and this is easily the worst. Definitely got the feeling that my car would have been broken into overnight. Such a bad spot that I ate the fee I paid and found another hotel later in the night. It's not a well maintained property by any means. Graffiti all around. Ghetto like in a movie. The positive reviews have got to be fake. Incidentally, it is appropriately located across the street from a cemetery. The staff was the only acceptable part of this place. They were nice.
Stayed 1 night in Sep 2021
Response from Mercedes on Sep 17, 2021
Thank you Scott for your honest review. We assure you that our motel is a safe place to stay.

10/10 Excellent

Deron

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Did not realize there was an early check but called in advance and they were very helpful at still getting us in comfortably. Did not feel like they were put out at all.
Stayed 1 night in Sep 2021
Response from Mercedes on Sep 15, 2021
Thank you for your honest review!

8/10 Good

Rodney

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2021
Response from Mercedes on Sep 6, 2021
Thank you for the review!

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good room at a decent price
Stayed 1 night in Aug 2021
Response from Mercedes on Aug 19, 2021
Thank you for your feedback!

6/10 Okay

Dani

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs lots of work. Holes in walls shower looked filthy windows have no screens and do not lock
Stayed 1 night in Jul 2021
Response from Mercedes on Jul 31, 2021
Thank you for your honest feedback. We are working on the issue you brought up.

2/10 Terrible

Verified traveller

Disliked: Staff & service
The AC and the fridge did not work. The room smelled horrible and there was a used cigarette on the closet shelf and burned holes in the blanket and bedspread. It was supposed to be a non-smoking room. The drapes were worn out and should have been thrown out years ago.
Stayed 2 nights in Jul 2021
Response from Mercedes on Jul 24, 2021
Thank you for your feedback. We will address these issue you have brought up

2/10 Terrible

Verified traveller

Stayed 3 nights in Jun 2021
Response from Mercedes on Jul 11, 2021
Thank you for your review