Desk, blackout drapes, iron/ironing board, free WiFi

Reviews of Days Inn by Wyndham Pocatello University Area

2 out of 5

Reviews

6.4
Rating 10 - Excellent. 156 out of 1000 reviews" "
Rating 8 - Good. 299 out of 1000 reviews" "
Rating 6 - Okay. 240 out of 1000 reviews" "
Rating 4 - Poor. 152 out of 1000 reviews" "
Rating 2 - Terrible. 153 out of 1000 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Julie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and hallways etc. looking old and worn. There was a crack in the window. The keys didn't work many times and had to be switched out several times. It was somewhat challenging to communicate with the staff in English. A lot of it seemed pretty run down. I'd rather pay a little more and try a different place next time.
Stayed 3 nights in Apr 2024
Response from David on May 4, 2024
Thank You for your review Julie!We apologize that your stay did not meet your expectations! We appreciate your feedback! It helps us work towards making yourself and others stay a better experience!David Roberts(Guest Relations Manager)

2/10 Terrible

phillippe

Disliked: Cleanliness, property conditions & facilities
As soon as you walk in the hotel, the smell is terrible. Hotel needs major renovations throughout
Stayed 1 night in Apr 2024
Response from David on May 2, 2024
Thank you for your review Phillipe! Your feedback is important to us and we apologize that your experience wasn't as expected or meet your expectations. As we continue to improve, thanks to reviews like yours, we can bring a better experience for yourself and others who stay here.

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was near everything. The university was right there across the street.
Stayed 1 night in Apr 2024
Response from Pravin Kansagra on May 1, 2024
Dear Valued Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regards,Pravin KansagraGuest Relation Manager

6/10 Okay

kim

Travelled with partner
Disliked: Property conditions & facilities
This whole hotel needs to upgraded. Outside area nothing to brag about. Carpets dirty appearing and torn. Waiting area couch should be cleaned etc.
Stayed 1 night in Apr 2024
Response from David on Apr 29, 2024
Thank you Kim for your review!As we work towards all around improvements, we appreciate your feedback. It will help us bring a better experience for yourself and others.David Roberts(Guest Relations Manager)

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
it was dirty, safety latch was broken, not enough for breakfast in the morning.
Stayed 1 night in Apr 2024
Response from David on Apr 26, 2024
Thank you Robert for your review!We are sorry to hear that your stay was less then ideal. When the room has any issues that isn't to the guests liking we will gladly change rooms to better accommodate and/or address the issue with the room. Our breakfast is a complimentary breakfast and offers limited items.We apologize for the issues you came across while staying here. We are working towards bringing better service to all the guests that come here and your review helps us in working towards making yours and others experience better.David Roberts(General Relations Manager)

8/10 Good

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from David on Apr 27, 2024
Thank you for your rating Simone!If you could take a minute to share your experience, we would love to hear about it!Thank you for staying with us and we hope to see you again.David Roberts(Guest Relations Manager)

10/10 Excellent

Friederich P

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room....60" flat screen with DirecTV. Awesome accomodations!
Stayed 1 night in Apr 2024
Response from David on Apr 19, 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regards,David RobertsGuest Relation Manager

4/10 Poor

Dustin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, smelly, stained sheets, ceiling falling down in bathroom. Needs major major upkeep. Polite staff was the only positive.
Stayed 1 night in Apr 2024
Response from PK on Apr 16, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,PK (Pravin Kansagra)Guest Relation Manager

6/10 Okay

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities
Some linens were slightly dirty, couldn't get the hot water to work for the shower. All in all was a decent place to stay.
Stayed 1 night in Apr 2024
Response from PK on Apr 16, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,PK (Pravin Kansagra)Guest Relation Manager

6/10 Okay

Darlene

Liked: Staff & service
Disliked: Property conditions & facilities
Old and tired, though clerk was polite and helpful!!!
Stayed 1 night in Apr 2024
Response from PK on Apr 16, 2024
Dear GuestThank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,PK (Pravin Kansagra)Guest Relation Manager

6/10 Okay

John

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Room was clean, but the property itself wasn’t very clean.
Stayed 1 night in Apr 2024
Response from PK on Apr 16, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,PK (Pravin Kansagra)Guest Relation Manager

10/10 Excellent

Laverne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was modest. Waffles, toast and cereal
Stayed 1 night in Apr 2024
Response from David on Apr 17, 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,David RobertsGuest Relation Manager

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities
It was good all the way around
Stayed 1 night in Apr 2024
Response from David on Apr 17, 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regards,David RobertsGuest Relation Manager

2/10 Terrible

Jeffrey, Pocatello

Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled walking through the door. Charged an extra $20 for a pet Cancelled room and was charged a cancellation fee Days Inn should be embarrassed to slap their name on this property
Stayed 1 night in Apr 2024
Response from David on Apr 17, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. On the website it shows our policy of a 20 fee for pets per night.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,(David Roberts)Guest Relation Manager

10/10 Excellent

Juanita

Stayed 1 night in Apr 2024
Response from David on Apr 25, 2024
Thank you Juanita for your rating!We would love for you to leave a review and tell us more about your experience.David Roberts(Guest Relations Manager)

4/10 Poor

Allen

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from David on Apr 23, 2024
Thank you Allen for leaving a rating with us! If you could leave a review to help us understand your experience, it would greatly help us with understanding where we may be lacking and where can improve to bring yourself and others a better experience.David Roberts(Guest Relation Manager)

8/10 Good

Candice

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast area is small and limited on selection but thete is an amazing place to eat right next door. I have stayed here twice.
Stayed 1 night in Apr 2024
Response from David on Apr 17, 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,David RobertsGuest Relation Manager

6/10 Okay

Sharae

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty on the sink, bedspread dirty, hardly any workers, can't take breakfast to your room even tho it has a fridge and microwave.
Stayed 2 nights in Mar 2024
Response from PRAVIN KANSAGRA on Apr 1, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,Pravin KansagraGuest Relation Manager

4/10 Poor

Bruce

Stayed 2 nights in Mar 2024
Response from David on Apr 23, 2024
Thank you for your rating Bruce!If you could take the time, we would love to hear about your experience while staying here. Voicing any concerns with your stay helps us work on the things we seek to improve to make a better experience for yourself and others.David Roberts(Guest Relations Manager)

4/10 Poor

Jami

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathtub plugged, holes in towels, doors broken, hole in bathroom ceiling, broken smoke detector. This place is a dump and lots of repairs needed. Would NOT recommend
Stayed 2 nights in Mar 2024
Response from PRAVIN on Mar 30, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,Pravin KansagraGuest Relation Manager

2/10 Terrible

Toenonie

Disliked: Staff & service
The lobby was closed when I got there so I couldn't even check in
Stayed 1 night in Mar 2024
Response from PRAVIN on Mar 30, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Pravin KansagraGuest Relation Manager

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Mar 2024
Response from PRAVIN KANSAGRA on Mar 30, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,Pravin KansagraGuest Relation Manager

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from PRAVIN on Mar 30, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,Pravin KansagraGuest Relation Manager

8/10 Good

Brenda

Not fancy
Stayed 1 night in Mar 2024
Response from PK on Mar 12, 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,PK (Pravin Kansagra)Guest Relation Manage

4/10 Poor

Tracy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The tub was clogged and filled with water when I showered, and the room smelled like cigarette smoke. The staff was very friendly though. Thats was the only good thing.
Stayed 1 night in Mar 2024
Response from PK on Mar 12, 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,PK (Pravin Kansagra)Guest Relation Manage

6/10 Okay

Ron

Travelled with partner
Liked: Staff & service
Carpet old and grungy. Stain on bed cover. Bed was comfortable and had a huge big screen TV.
Stayed 1 night in Mar 2024
Response from Pravin Kansagra on Mar 10, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Pravin KansagraGuest Relation Manager

6/10 Okay

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from PRAVIN KANSAGRA on Mar 8, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,Pravin KansagraGuest Relation Manager

4/10 Poor

Jill

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good. our rooms were somewhat clean however there were blood stains on one of the pillow cases and the bathtub was rusty and needed to be re-surfaced. The smoke detector was damaged. The staff acted like they didn't understand english.
Stayed 3 nights in Feb 2024
Response from Pravin Kansagra on Mar 8, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,Guest Relation Manager

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was by far the dirtiest and stinkiest hotel we have ever entered. The walk up the stairs to the room shpuld have been where we turned around- the stairs looked like they have not been cleaned in months. There is no elevator either. We opened the door to our room and it was dim and dirty with a stain on the floor. The box spring was exposed and there was a smell we can't describe but it was not pleasant at all. We didn't even put pur bags down and turned around and asked for a refund. The front desk guy said he would refund us and I received an email showing I was charged 3 separate times! I then called the front desk and another guy answered and couldn't even pull up the booking with the confirmation number. I then called corporate customer care and they said they would expedite an email to the general manager of the hotel and gave me an email to also contact him and havent heard anything back.
Stayed 2 nights in Feb 2024
Response from PRAVIN KANSAGRA on Mar 8, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Pravin KansagraGuest Relation Manager

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from PRAVIN KANSAGRA on Mar 8, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,Pravin KansagraGuest Relation Manager

2/10 Terrible

Cassady

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were not clean, has a bad smell in hallways and bedrooms, doors coming into and out of hotel did not work, had to ask for clean sheets, people smoking pot in the doorways, puke in various location on the ground, breakfast wouldn’t touch do to the uncleanliness, booked double queen but only had a single available.
Stayed 2 nights in Feb 2024
Response from Pravin Kansagra on Mar 8, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,Pravin KansagraGuest Relation Manager

2/10 Terrible

Andrew

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Pravin Kansagra on Mar 8, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Guest Relation Manager

2/10 Terrible

Jeni

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This tops the list of one of the worst hotels ever. Everything in the bathroom was broken. Overall bad smell in the room, beds like rocks, filthy carpet, terrible breakfast.
Stayed 1 night in Feb 2024
Response from Gary R on Feb 22, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Gary RotruckManager DAys Inn Pocatello

2/10 Terrible

Kali

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was disgusting. There were bed bugs, and it smelled like smoke. We found live cockroaches and blood in the rooms. ABSOLUTELY HORRIBLE
Stayed 2 nights in Feb 2024
Response from Gary R on Feb 22, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Gary RotruckManaferDays Inn PocatelloDays Inn Pocatello

2/10 Terrible

Hayley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid expedia for the room for 2 nights for my daughter. She only stayed 1 night and the Days Inn still charged my credit card which I am disputing the charges!! STAY AWAY!!!
Stayed 2 nights in Feb 2024
Response from Gary R on Feb 19, 2024
Valued Guest, A security deposit of 200.00 was charged to Visa card ending in 0254 on 02/14/2024. The refund for the deposit was initiated on 02/16/2024 to be refunded to the same Visa card. It usually takes about 3 business days for those funds to become available depend on the bank. I emailed you a copy of your Folio as well as the refund receipt showing same. We apologize for your inconvenience .Thank You for choosing Days Inn PocatelloGary RotruckManager Days Inn Pocatello

2/10 Terrible

Rebecca

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't stay there. It was nasty, the room was nasty, the beds were dirty. It had a nasty smell.
Stayed 3 nights in Feb 2024
Response from Gary R on Feb 12, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Gary RotruckManager Days Inn Pocatello

10/10 Excellent

Lyne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from hi way,had everything we needed
Stayed 1 night in Feb 2024
Response from Gary R. on Feb 12, 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regards,Gary RotruckManagerDays Inn Pocatello

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Gary R on Feb 5, 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regards,Gary RotruckManagerDays Inn Pocatello

8/10 Good

Norman

Business traveller, Travelled with partner
Disliked: Amenities
Scary outside, notice on front desk about theft in the area
Stayed 1 night in Jan 2024
Response from Gary R on Jan 28, 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regards,Gary RotruckManagerDays Inn Pocatello

4/10 Poor

Germain

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
No room service
I get to the room after work and it hadn’t been cleaned from the customer before and I went to get a different room and the next room I got was even worst then the first! But after the third I got a live able room. They did not have any room service during my stay
Stayed 4 nights in Jan 2024
Response from Gary R on Jan 27, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Gary RotruckManager Days Inn Pocatello

6/10 Okay

Thomas

Stayed 1 night in Jan 2024
Response from Gary R on Jan 25, 2024
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regards,Gary RotruckManagerDays Inn Pocatello

2/10 Terrible

Rebecca

Stayed 1 night in Jan 2024
Response from Gary R on Jan 25, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Gary RotruckManager Days Inn Pocatello

4/10 Poor

Ramon

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Gary R on Jan 20, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Gar RotruckManagerDays Inn Pocatello

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no Hot water both days .. Couldn't get a refund.. Very disappointed!!
Stayed 2 nights in Jan 2024
Response from Gary R on Jan 20, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Gary RotruckManager Days Inn Pocatello

2/10 Terrible

derald

Stayed 14 nights in Jan 2024
Response from Pravin Kansagra on Jan 17, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,Pravin KansagraGuest Relation Manager

6/10 Okay

Ian

Stayed 4 nights in Jan 2024
Response from Pravin Kansagra on Jan 17, 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating the hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience. Sincerely,Pravin KansagraGuest Relation Manager

6/10 Okay

Carl

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Gary R. on Dec 28, 2023
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regardsGary RotruckManagerDays Inn Pocatello

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY!!!
My room was not cleaned 1 time in the 2 weeks i was there. There was blood on the pillow and comforter when i checked in. I had to buy my own toilet paper and wash my own towels and linens. Only reason i stayed is due to a situation.
Stayed 14 nights in Dec 2023
Response from Gary R. on Dec 21, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating hall property.We do care about your feedback, however submitting an anonymous review such as this gives me no where to look for the problems or answers. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Gary RotruckManager Days Inn Pocatello

6/10 Okay

Holly

Travelled with family
Disliked: Amenities
The manager was a little hard to understand. I called from out of town because of the storm approaching, I was going to be late, and wanted someone else that I was sharing my room with to check in. They did what I asked, but gave us a SMALLER, *ONE BED* ROOM, not the *2 beds* I paid extra for! The room was disgusting, dirty, there was a ton of facial hair in the bathroom sink drain and a green slime ring around the tub and drain. I could tell it hadn't been cleaned. The water from the tub faucet was pouring all round the faucet for some reason, (which at least the water was hot...). Bed was a bit hard but what can ya say. TV was OK. Heater worked and got hot fast but was a little stuffy smelling.
Response from Gary R on Dec 21, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are renovating hall property.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Gary RotruckManagerDays Inn Pocatellio

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine low priced hotel. Nice TV and cable.
Stayed 1 night in Nov 2023
Response from Gary R. on Dec 3, 2023
Dear Guest,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.Kind regards,Gary RotruckManagerDays Inn Pocatello