3 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews of Valentin Imperial Rivera Maya All Inclusive - Adult Only

4.5 out of 5
Valentin Imperial Rivera Maya All Inclusive - Adult Only
Carr.Fed.307 Chetumal, Puerto Juarez Km.311, Playa del Carmen, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 943 out of 1182 reviews" "
Rating 8 - Good. 161 out of 1182 reviews" "
Rating 6 - Okay. 50 out of 1182 reviews" "
Rating 4 - Poor. 14 out of 1182 reviews" "
Rating 2 - Terrible. 14 out of 1182 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and comfortable rooms. Some musical performers were a bit loud, but you could get away from them. Restaurants were a bit of a challenge, as you had to wait about an hour for dinner no matter when you went or which restaurant you went to. The food was good. The restaurants also required men to wear pants, but some of them were not air conditioned, so this requirement was a bit warm at times. Restaurant menus were a bit limited as well. Overall a very nice place, but not quite top tier.
Stayed 5 nights in May 2024

10/10 Excellent

Hugh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our recent stay at Valentin Imperial Riviera Maya was nothing short of spectacular, thanks to the outstanding staff who made our vacation unforgettable. From the moment we arrived, we were greeted with warmth and professionalism that set the tone for our entire stay. The GO Team, featuring Lorenzo, Marina, Israel, Daniel, and Carlos, went above and beyond to ensure our experience was exceptional. Their dedication and enthusiasm for making guests feel welcome and entertained were evident in every interaction. A special shout-out to bartenders Sonia, Renato, and Jonny, who mixed delightful cocktails with a smile. Their expertise added an extra layer of enjoyment to our poolside relaxation and evening gatherings. Managers Angel and Paola deserve recognition for their exceptional leadership and attentiveness. They ensured that every detail was perfect and our needs were met promptly. Dora, as always, was amazing. Alejandra, who served poolside, was fantastic with her cheerful personality. We also want to thank Oscar in the Prive lounge for his exceptional assistance with reservations, making dining at the resort’s gourmet restaurants effortless. The beautifully maintained grounds, luxurious suites, and exquisite dining options provided the perfect backdrop for a relaxing getaway. The variety of activities and entertainment ensured there was never a dull moment.
Stayed 5 nights in May 2024

10/10 Excellent

Gregor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our recent stay at Valentin Imperial Riviera Maya was nothing short of spectacular, thanks to the outstanding staff who made our vacation unforgettable. From the moment we arrived, we were greeted with warmth and professionalism that set the tone for our entire stay. The GO Team, featuring Lorenzo, Marina, Israel, Daniel, and Carlos, went above and beyond to ensure our experience was exceptional. Their dedication and enthusiasm for making guests feel welcome and entertained were evident in every interaction. A special shout-out to bartenders Sonia, Renato, and Jonny, who mixed delightful cocktails with a smile. Their expertise added an extra layer of enjoyment to our poolside relaxation and evening gatherings. Managers Angel and Paola deserve recognition for their exceptional leadership and attentiveness. They ensured that every detail was perfect and our needs were met promptly. Dora, as always, was amazing. Alejandra, who served poolside, was fantastic with her cheerful personality. We also want to thank Oscar in the Prive lounge for his exceptional assistance with reservations, making dining at the resort’s gourmet restaurants effortless. The beautifully maintained grounds, luxurious suites, and exquisite dining options provided the perfect backdrop for a relaxing getaway. The variety of activities and entertainment ensured there was never a dull moment.

10/10 Excellent

Stephanie

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our recent stay at Valentin Imperial Riviera Maya was nothing short of spectacular, and the credit goes to the outstanding staff who made our vacation unforgettable. From the moment we arrived, we were greeted with warmth and professionalism that set the tone for our entire stay. The GO Team, featuring Lorenzo, Marina, Israel, Daniel, and Carlos, truly went above and beyond to ensure our experience was exceptional. Their dedication and enthusiasm for making guests feel welcome and entertained were evident in every interaction. Whether it was organizing activities or providing personalized recommendations, they made us feel like VIPs throughout our stay. A special shout-out to the bartenders Sonia, Renato, and Jonny, who mixed the most delightful cocktails with a smile and a friendly chat. Their expertise and creativity in crafting drinks added an extra layer of enjoyment to our poolside relaxation and evening gatherings. Managers Angel and Paola deserve recognition for their exceptional leadership and attentiveness. They ensured that every detail was perfect and that our needs were met promptly and efficiently. Their presence was a testament to the high standards of service at the resort. Dora, as always, was amazing. Her warm demeanor and helpful nature made us feel right at home. Alejandra, who served poolside, was fantastic. Her attentiveness and cheerful personality made lounging by the pool an absolute pleasure. In addition to the incredible staff, the resort itself
Stayed 7 nights in May 2024

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel must be the nicest resort I have ever been to and the food is amazing and absolutely beyond incredible. The staff and services are beyond top notch. Can’t say enough about how great this place is.
Stayed 8 nights in May 2024
Response from Isabel Casanova on May 23, 2024
Dear John, Thank you so much for your wonderful review! We are thrilled to hear that you found Valentin Imperial Riviera Maya to be the nicest resort you have ever visited and that you enjoyed our amazing food and top-notch services.Our team works hard to ensure every guest has an exceptional experience, and your kind words mean the world to us. We truly appreciate your feedback and look forward to welcoming you back for another incredible stay.

8/10 Good

Corrina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Valentin is always an excellent choice. I've been here several times and always enjoy the property. As an annual visitor, I would appreciate it if they would change up their menus from time to time. The menu choices have changed little to none in the last couple years outside of the new 'pay' experiences. While enthusiastic and they work tirelessly all day, I was a little disappointed in the daily entertainment. Every day is the same (pool biking, pool yoga, pool volleyball four times, pool aerobics, etc.). In the afternoon there is one main event at the pool -- and five days out of seven, the guests were our own entertainment playing games for the amusement of others. The entertainment they did have at the pool a couple of the days (dancers, violin/fiddler) was VERY good. I wish there was more of that. Also, the entertainment staff spent most of their time introducing themselves over and over and asking us to 'give applause' to them. They do work very hard and are up beat and talented. It just gets old after a week of constantly needing to validate the staff for running an activity.
Stayed 7 nights in May 2024
Response from Isabel Casanova on May 21, 2024
Dear Corrina, It's great to hear that you consistently enjoy your stays at Valentin Imperial Riviera Maya, and we sincerely appreciate your feedback on ways we can enhance your experience. Thank you for taking the time to share all of your thoughts, comments and observations. Thank you for your continued support and loyalty, and we look forward to welcoming you back for another wonderful stay. We hope to welcoming you back soon again.

10/10 Excellent

Martina, Grand Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, pools with excellent dining and activities options. Lovely beach and courteous staff made for a very enjoyable stay.
Stayed 10 nights in May 2024
Response from Isabel Casanova on May 21, 2024
Dear Martina,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the beautiful grounds, excellent dining options, and variety of activities available at Valentin Imperial Riviera Maya. We can't wait to welcome you back for another fantastic experience!Warm regards,

10/10 Excellent

Stamatis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best food we have had the restaurants are fantastic.
Stayed 7 nights in May 2024
Response from Isabel Casanova on May 21, 2024
Dear Stamatis, Thank you for your fantastic review! We're thrilled to hear that you enjoyed the best food during your stay at Valentin Imperial Riviera Maya. It's great to know that our restaurants left such a positive impression on you. We look forward to serving you again soon for another culinary delight!Warm regards,

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Isabel Casanova on May 21, 2024
Dear Jenny,Thank you for rating us 4 stars! We appreciate your feedback and are delighted to hear that you enjoyed your experience at Valentin Imperial Riviera Maya.If there's anything specific you'd like to share with us to help make your next visit even better, please feel free to reach out. We look forward to welcoming you back soon for another memorable stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff and service, extremely attentive and sincere. Beautiful grounds with great dining options. Our room was nicer than the room we had at the Ritz Carlton in Half Moon Bay in California and so was the service. This was the 6th time we have stayed here and we are already planning the 7th.
Stayed 6 nights in May 2024
Response from Isabel Casanova on May 21, 2024
Dear Michael, Thank you so much for your kind words and for being a loyal guest at Valentin Imperial Riviera Maya. We are thrilled to hear that you enjoyed your stay and found our staff, service, and dining options exceptional. It's wonderful to know that our rooms and service exceeded your expectations, even compared to other esteemed properties like the Ritz Carlton in Half Moon Bay.Your continued support means the world to us, and we are delighted to hear you are already planning your 7th visit. We look forward to welcoming you back and providing another unforgettable experience.

2/10 Terrible

Gabrielle

Travelled with partner
Disliked: Staff & service, amenities
We booked this resort to celebrate a milestone birthday and we were severely disappointed and had a very traumatic stay. I would not recommend this resort to ANYONE. During our first two nights, we were woken up by a loud screeching noise (we believe to be the pipes/water from the upstairs) every 30 minutes, the toilet would not flush, and the fan was so loose it was basically hanging off the ceiling. We spoke to the concierge who said they would look into the issue as soon as they could - 6 hours later and no resolution we were told we needed to move rooms (right at dinner time!). After many conversations, we were upgraded to an ocean-front room. We walked into our new room (bell hop behind us) to find a male employee, in uniform, pants down to his ankles, watching p*** ON OUR BED. As he was a housekeeper, it was truly traumatizing and disgusting to think what else happens in guests' rooms. Reviews for other areas of the resort: Dinner: Unless you purchase the privee package, be prepared to wait 2 hours a night for dinner (there is no buffet option) Chairs: We had to wake up before 8am to secure a spot Spa: If you are looking to use the spa, I would look elsewhere. The spa is in the corner of the property, no windows, views or amenities. The only area to relax is a hallway or in the tiny locker room w/ gym style sauna. The facial was a sheet mask from the store on our face for 30 minutes. We would hate for anyone else to experience what we did. Please look elsewhere!
Stayed 7 nights in May 2024

10/10 Excellent

Zak Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay
Stayed 3 nights in May 2024
Response from Isabel Casanova on May 21, 2024
Dear Zak,Thank you for your kind words! We're thrilled to hear that you had an amazing stay at Valentin Imperial Riviera Maya. We look forward to welcoming you back for another wonderful experience soon!

10/10 Excellent

Jennifer J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with the best service from staff, everyone was so friendly and helpful. Food options were all very good, great pools and beautiful beach views with plenty of seating.Expect to walk a lot because the carts do not come often enough randomly, but are very reliable and timely if you can call one.
Stayed 7 nights in May 2024
Response from Isabel Casanova on May 21, 2024
Dear Jennifer, Thank you for your wonderful review! We are thrilled to hear that you enjoyed our beautiful resort and received the best service from our friendly and helpful staff. It’s great to know that you appreciated the diverse food options, great pools, and beautiful beach views with plenty of seating.We apologize for the inconvenience you experienced with the cart service. Your feedback is valuable, and we will work on improving the availability and frequency of the carts to enhance our guests' experience.We look forward to welcoming you back to Valentin Imperial Riviera Maya for another memorable stay.

8/10 Good

Tennille

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort, staff was very friendly and attentive. The rooms were clean, the beach was ok. The room we stayed in we had a semi beach front, but the view was somewhat obstructed. The room was nice however a tad bit muggy at times even though we kept the air condition running and at times we got a whiff of a musty odor in the room (nothing major, not a deal breaker). Overall really nice experience .
Stayed 5 nights in May 2024
Response from Isabel Casanova on May 21, 2024
Dear Tennille,Thank you for taking the time to share your detailed feedback and for rating us 4 stars! We are delighted to hear that you enjoyed our resort and found our staff to be friendly and attentive. It’s wonderful to know that you appreciated the cleanliness of your room and had an overall nice experience.We apologize for the minor issues with the room's air quality. Your comments regarding the muggy conditions and musty odor have been noted, and we will address these concerns to ensure a more comfortable stay for our guests in the future.We hope to have the pleasure of welcoming you back to Valentin Imperial Riviera Maya for an even more enjoyable stay.Warm regards,

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort!!
Stayed 5 nights in May 2024
Response from Isabel Casanova on May 21, 2024
Dear Joel, Thank you for your enthusiastic review! We are thrilled to hear that you love Valentin Imperial Riviera Maya. It’s always a pleasure to know our guests have such a wonderful experience. We look forward to welcoming you back to your favorite resort soon!

10/10 Excellent

Cobie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach and food
Stayed 5 nights in Apr 2024
Response from Isabel Casanova on May 21, 2024
Dear Cobie, Thank you for your kind words! We are delighted to hear that you enjoyed the great beach and food at Valentin Imperial Riviera Maya. Our team is dedicated to providing a wonderful experience, and your feedback is truly appreciated. We look forward to welcoming you back for another fantastic stay.

10/10 Excellent

Tiffany Ann

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food choices and restaurants are excellent.
Stayed 5 nights in May 2024
Response from Isabel Casanova on May 21, 2024
Dear Tiffany, Thank you for your kind review! We are delighted to hear that you enjoyed the excellent food choices and restaurants at Valentin Imperial Riviera Maya. Our team takes great pride in offering a diverse and high-quality dining experience. We look forward to welcoming you back soon for another exceptional stay.

10/10 Excellent

Denis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and relaxing. 10/10, thinking of going again.
Stayed 5 nights in May 2024
Response from Isabel Casanova on May 21, 2024
Dear Denis, Thank you for your wonderful review! We are thrilled to hear that you found Valentin Imperial Riviera Maya to be a beautiful and relaxing place. Your perfect 10/10 rating means a lot to us. We are excited to hear that you are thinking of returning and look forward to welcoming you back for another fantastic stay.Warm regards,

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Isabel Casanova on May 21, 2024
Dear Stacy, We are very happy to know that you had an amazing stay. Thank you very much for rating us with 5 stars and for taking the time to do so.We hope to welcoming you soon again.

10/10 Excellent

victor m

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything Was Great
Stayed 6 nights in May 2024
Response from Isabel Casanova on May 13, 2024
Dear Victor,Thank you for your positive review! We're thrilled to hear that everything was great during your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to provide you with a fantastic experience. We look forward to welcoming you back soon for another wonderful stay!Warm regards,

10/10 Excellent

BRADLEY, Greenwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Isabel Casanova on May 21, 2024
Dear Bradley, We are very happy to know you had an amazing time with us, thank you for taking the time to rate us with 5 stars. We hope to welcoming you back soon again,

10/10 Excellent

steven

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our favorites we have stayed here 7 times and it is great! Hibachi is fantastic
Stayed 7 nights in May 2024
Response from Isabel Casanova on May 13, 2024
Dear Steven, That's fantastic to hear! Your loyalty means the world to us. We're thrilled to hear that you've had seven great stays with us, and we're delighted that you enjoy our hibachi dining experience. Thank you for your continued support, and we can't wait to welcome you back for your eighth visit!

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is amazing. Even near max capacity the grounds are spread out and you never feel like there is to little space. Only complaint I had was our room had an order of mildew but it was extremely clean. I think it is difficult for the AC to deal with the humidity.
Stayed 4 nights in May 2024
Response from Isabel Casanova on May 13, 2024
Dear Randy, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with the mildew odor in your room. While we strive to maintain high cleanliness standards, we understand that issues like these can occur, especially in humid environments. Rest assured, we will address this matter with our housekeeping team to ensure that all rooms are fresh and comfortable for our guests.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and to provide you with an even better experience.

10/10 Excellent

joanna

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Isabel Casanova on May 13, 2024
Dear Joanna,Thank you for your 5-star rating! We're thrilled to hear that you had an awesome experience with us. We can't wait to have you back again soon!Warm regards,

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Isabel Casanova on May 13, 2024
Dear Erika,Thank you for your 5-star rating! We're delighted to know that you had a wonderful experience with us. We hope to see you again soon for another memorable stay!Warm regards,

10/10 Excellent

AYSE ILGIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Isabel Casanova on May 13, 2024
Dear Ayse,Thank you for taking the time to rate us! We truly appreciate your 5-star rating. We look forward to welcoming you back soon for another fantastic experience!Warm regards,

10/10 Excellent

Julie A

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Resort
Stayed 6 nights in May 2024
Response from Isabel Casanova on May 13, 2024
Dear Julie, Thank you very much for your kind words about our resort. We're thrilled to hear that you found it beautiful. Providing a stunning and memorable experience for our guests is our top priority, and we're delighted that we were able to create such an impression on your stay.We look forward to welcoming you back for another wonderful experience in the future.Warm regards,

8/10 Good

Larry Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful, and the dining, although not perfect, was the best I’ve experienced, and I’ve stayed at many all inclusive resorts. The only negatives would be the rooms - the furniture is getting old and abused, including the sofas and mattresses, and the musty smell was strong. It would be nice to air the rooms out, but the air shuts off as soon as you open the door so the room just gets humid. Our patio was also large, but lacked furnishing and even a drying rack. Another negative would be the path to the beach was not handicap accessible. Although beautiful, the only wheelchair path led to the private/pay area which was far from the swimmable area. The path to the swimmable area was not paved and made accessing it very difficult for individuals who have difficulty walking. When we used the wheelable path and asked staff for assistance to the swimming area, they refused to even call for a transport. Very disappointing to have staff at the resort not understanding the needs of handicapped guests.
Stayed 4 nights in May 2024
Response from Isabel Casanova on May 13, 2024
Dear Larry, Thank you for taking the time to provide detailed feedback about your recent stay with us. We're delighted to hear that you found our resort beautiful and that you enjoyed the dining experience.However, we're truly sorry to learn about the challenges you encountered with the accommodations and accessibility during your stay. Your comments regarding the condition of the rooms have been noted, and we will work diligently to address these issues promptly to ensure a more comfortable experience for our guests.Providing a welcoming and inclusive environment for all guests is of the utmost importance to us, and we sincerely apologize for falling short in meeting your needs on this occasion. Your feedback will be shared with our management team and of course we will work with the staffWe appreciate your candid feedback, as it helps us to identify areas for improvement and to continually enhance the guest experience. We hope to have the opportunity to welcome you back in the future and to provide you with a more seamless and enjoyable stay.

10/10 Excellent

Zahra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and friendly staff
Stayed 4 nights in Apr 2024
Response from Isabel Casanova on May 13, 2024
Dear Zahra, Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found our staff to be kind and friendly. Providing exceptional service with a warm and welcoming attitude is something we strive for every day, and it's rewarding to know that our efforts made a positive impression on your stay.We truly appreciate your kind words and hope to have the pleasure of welcoming you back to VIRM in the future!

10/10 Excellent

Luiza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Isabel Casanova on May 13, 2024
Dear Luiza, Thank you kindly for sharing your recent VIRM Experience on this platform, we are happy to know you enjoyed your stayWe hope to welcoming you soon again.

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was ok. Would be nice to have dinner buffet for travel days or for when wait is too long at restaurants. Great pool bars!
Stayed 6 nights in Apr 2024
Response from Isabel Casanova on May 7, 2024
Hello dear Scott, Thank you for sharing your feedback. We're glad to hear that you enjoyed our pool bars; they are a great way to relax and enjoy a refreshing drink.Your feedback is valuable, thank you for shating all your thougthsIf you have any other suggestions or ideas on how we can make your next visit even better, we'd love to hear from you. We hope to welcome you back to Valentin Imperial Riviera Maya soon!Best regards,

8/10 Good

Siang Hui, Chapel Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second trip to Valentin. Below are the Good and Not so Good. Good: Great Service from Staff. Cafe Sisal was very nice. Yoga session was fantastic. Zyanya, our instructor was top notch. Valentin needs to setup a yoga studio by the beach for her. A lot of people will join. Not so good: Food Quality was good but unfortunately taste was subpar. This is across all cuisines. Taman Sari was unfortunately the worst. Also, would be great to have more vegetarian options at the restaurants.
Stayed 7 nights in Apr 2024
Response from Isabel Casanova on May 7, 2024
Hi Siang, Thank you for returning to Valentin Imperial Riviera Maya for your second visit and for sharing your detailed feedback. We're glad to hear that you enjoyed the great service from our staff, and we're delighted that Café Sisal and the yoga session with Zyanya made a positive impression. Your suggestion for a yoga studio by the beach is fantastic—I'll definitely pass it along to our team for consideration.However, I'm sorry to hear that the taste of our food didn't meet your expectations, especially at Taman Sari. We aim to provide a diverse and delicious dining experience, so it's concerning to hear that this wasn't the case for you. Your feedback is crucial in helping us improve, and we hope to welcome you back for an even better experience in the future. If there's anything we can do to make your next stay more enjoyable, please let us know.

10/10 Excellent

Jesse Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time in Mexico, what a wonderful stay! The staff was friendly and the food was excellent. It was extremely hot while we were down there and the ocean and pool were perfectly warm to get right into.
Stayed 5 nights in Apr 2024
Response from Isabel Casanova on May 7, 2024
Dear Jesse, Thank you for choosing Valentin Imperial Riviera Maya for your first visit to Mexico! We're delighted to hear that you had a wonderful stay and that our friendly staff and excellent food made a great impression.It sounds like you enjoyed the warm ocean and pool during the hot weather—it’s the perfect way to cool off and relax. We’re glad you found everything to your liking, and we hope you made some fantastic memories.If you have any other feedback or stories from your trip, we’d love to hear them. We look forward to welcoming you back for another amazing visit in the future!Best regards,

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Isabel Casanova on May 7, 2024
Dear Tim, Thank you kindly for sharing your rating letting us know by it, that you enjoyed your stayWe hope to welcoming you soon again!

10/10 Excellent

Thomas

Travelled with partner
Liked: Amenities, property conditions & facilities
Beautiful!! Friendly staff
Stayed 3 nights in Apr 2024
Response from Isabel Casanova on May 7, 2024
Dear Thomas, Thank you for your review! We're delighted to hear that you found our resort beautiful and our staff friendly. It's always our aim to provide a warm and welcoming environment for our guests.If you have any additional feedback or highlights from your stay, we'd love to hear more. We look forward to welcoming you back to Valentin Imperial Riviera Maya for another wonderful visit!Best regards,

10/10 Excellent

Vahid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, great customer service ,beautiful property Food was ok could improve , the beach also could improve for cleaning the sand so we could walk
Stayed 4 nights in Apr 2024
Response from Isabel Casanova on May 7, 2024
DearVahidThank you for taking the time to share your feedback with us. We value your comments about the food and the beach, and we'll certainly take your suggestions into consideration as we continue to improve. Our goal is to ensure every guest has a fantastic experience, so your feedback is important to us.If you have any more suggestions or specific ideas for improvement, we'd love to hear from you. Thank you again for staying with us, and we hope to welcome you back soon to see the positive changes we've made.

6/10 Okay

Kwokping

Travelled with family
Liked: Amenities, property conditions & facilities
Large and Clean resort , fun, nice restaurants. Was going to comment on the good service until the last day which left a bad taste on my mouth. Pick up from bellboy was at 5:50am on 5/2. Arrived on time. I was in the bathroom and my husband asked him to wait one minute. He turned to leave and told my husband to call the front desk when we were ready. Really? He couldn’t wait one minute? Then I had to yell from the bathroom that i was ready now! We all left the room and then he asked whether we wanted to ride with him or walk? Now this was a huge resort and walking to the front lobby took time. Then I was like so confused. Wouldn’t we miss my transport then? Very confused with such rude behavior when everyone else seemed so nice. Maybe it was just too early for him? Lol. But didn’t seem professional which left a bad light for the resort. Would not return.
Stayed 5 nights in Apr 2024
Response from Isabel Casanova on May 13, 2024
Dear Kwokping; Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you enjoyed the spaciousness, cleanliness, and ambiance of our resort, as well as the dining experiences at our restaurants.We sincerely apologize for the inconvenience and disappointment you experienced regarding the service provided by our bellboy on your departure day. We understand how important timely and courteous service is, especially during the last moments of your stay. Your feedback is invaluable to us, and we will take actions directly to the specific staff member. We strive to provide exceptional service to all our guests, and we regret that we fell short of your expectations on this occasion. Your comments are taken seriously, and we appreciate your patience and understanding.We hope to have the opportunity to welcome you back in the future and demonstrate the high level of service and hospitality that we pride ourselves on.

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal if you're looking for a resort with amenities and activities where everything is included and you don't need to leave the property unless you want to.
Stayed 3 nights in Mar 2024
Response from Isabel Casanova on May 2, 2024
Hello dear ChristopherThank you for sharing your review! We're glad to hear that you found our resort ideal for an all-inclusive experience, offering a wide range of amenities and activities. It's our goal to provide everything you need for a relaxing and enjoyable stay, with plenty of options for entertainment and dining, all in one place.We appreciate your feedback and are delighted you had a great time. We look forward to welcoming you back soon for another fantastic visit!

10/10 Excellent

Adiel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great food was mediocre
Stayed 4 nights in Apr 2024
Response from Isabel Casanova on May 2, 2024
Hi dear Adiel,Thank you for taking the time to share your feedback with us. We're glad to hear that the service met your expectations. However, we're sorry to learn that the food did not meet your standards. We strive to offer a variety of high-quality dishes, so your comments are valuable as we work to improve.If you have any specific suggestions on how we can enhance our food offerings, we'd love to hear from you. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back and provide an even better experience.

10/10 Excellent

Brent, WAUWATOSA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2024
Response from Isabel Casanova on May 2, 2024
Dear Brent, Thank you kindly for sharing your rating with us we are happy to know you had a great timeWe all hope to have you back soon again

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel it’s beautiful, our room was the best part. Food can be better, not many options for breakfast and lunch.
Stayed 2 nights in Apr 2024
Response from Isabel Casanova on Apr 29, 2024
Dear Cynthia, Thank you for your review. We're glad to hear that you found the hotel beautiful and that you enjoyed your room—it’s great that this was a highlight of your stay.We appreciate your feedback about the food, and we're sorry that the options for breakfast and lunch didn't meet your expectations. We're always looking to improve, so your comments will help us refine our offerings to provide a better experience.Thank you for choosing us, and we hope you'll consider returning.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It won’t disappoint
Stayed 5 nights in Apr 2024
Response from Isabel Casanova on Apr 29, 2024
Dear Martin, Thank you kinldy for your review, we are sure it will help others to visit Valentin Imperial Riviera Maya We hope to have you back soon again.

2/10 Terrible

Milan

Disliked: Staff & service
Stayed 4 nights in Apr 2024
Response from Isabel Casanova on May 21, 2024
Dear Milan, Thank you for taking the time to leave a rating. We are very sorry to hear that your experience at Valentin Imperial Riviera Maya did not meet your expectations. We value all feedback and would appreciate the opportunity to learn more about what went wrong during your stay.Please feel free to reach out to us directly so we can discuss your experience in detail. We hope to have the chance to welcome you back and provide the exceptional service we are known for.Sincerely,

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and secluded. A very nice getaway!
Stayed 4 nights in Apr 2024
Response from Isabel Casanova on Apr 29, 2024
Hi Kelsey, Thank you for your review! We're delighted that you found our resort quiet and secluded—the perfect setting for a relaxing getaway. It's wonderful to hear that you enjoyed your stay.We hope to welcome you back soon for another peaceful and rejuvenating experience. If there's anything we can do to make your next visit even more special, please let us know.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Apr 2024
Response from Isabel Casanova on May 21, 2024
Dear Jan, Thank you for taking the time to rate us 5 stars! We truly appreciate your positive feedback and are thrilled to hear that you had a great experience at Valentin Imperial Riviera Maya, we're delighted to know that we met your expectations.We hope to have the pleasure of welcoming you back soon for another wonderful stay.

10/10 Excellent

lonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Friendly staff. Beautiful setting.
Stayed 7 nights in Apr 2024
Response from Isabel Casanova on Apr 29, 2024
Dear Ionnie, Thank you very much for sharing your 5 star rating about us and that you described us as Amazing! We are very happy and proud to know our amazing staff took great care of youWe hope to welcome you back soon again.

10/10 Excellent

ABRAHAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 6 nights in Apr 2024
Response from Isabel Casanova on Apr 29, 2024
Dear Abraham, Thank you very much for sharing your recent VIRM experience, we are very happy to know you enjoyed itWe look forward to welcoming you back soon again.

10/10 Excellent

Shelbi Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Isabel Casanova on Apr 29, 2024
Dear Shelbi, Thank you very much for letting us know that you had an amazing time trough your 5 star ratingWe hope to have you back soon again.

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came in February and the beach was pristine! Out of all of that all inclusive resorts we’ve been to, this was our favorite!
Stayed 7 nights in Feb 2024
Response from Isabel Casanova on Apr 23, 2024
Dear Leah, Thank you so much for letting us know you had an amazing time, we are happy to know we are your fav!We hope to see you back soon again.

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service staff, good food, very clean, My favorite feature is the main pool. I like the convenience of having two swim up bars, not that you need them. The staff around the pool would not let my cup get empty. They also have some fun activities in and around the pool which I thought were a good choice.
Stayed 3 nights in Apr 2024
Response from Isabel Casanova on Apr 23, 2024
Dear Jose, Thank you for sharing your wonderful feedback! We're thrilled to hear that you enjoyed our great service staff, delicious food, and the cleanliness of our facilities. It's fantastic to know that you found the main pool to be your favorite feature, and we're delighted that you appreciated the convenience of having two swim-up bars. Our team works hard to ensure that our guests' needs are always met, and we're glad to hear that you experienced attentive service around the pool. We're also happy that you enjoyed the fun activities we offer in and around the pool area. We hope to welcome you back soon for another enjoyable stay!